# Twikey Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Twikey Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more.

Source: https://www.capterra.com/p/197769/Twikey

---

# 

 Twikey Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 12, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Twikey

## What is Twikey?

Automate your payment administration by offering your recurring customers personalized Legal e-Mandates with an automated follow-up system for your payment administration. Collecting invoices is crucial now. Research shows that 78% of invoices are paid faster via direct debit or with a payment link. Twikey is the European Market Leader for: - SEPA Direct Debit E-mandates - Automated Payment flow - Pay requests

## What is Twikey used for?

[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Subscription Management](https://www.capterra.com/subscription-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)

Overall rating

Based on 27 user reviews

Reviews sentiment

Positive

89%

Neutral

0%

Negative

11%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Twikey

4.2 (27)

VS.

[4.5 (4,506)](https://www.capterra.com/p/142390/FreshBooks/reviews/)

Starting Price

Contact vendor

Starting Price

$21

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (27)

Ease Of Use

4.5 (7,619)

Value For Money

4.0 (23)

Value For Money

4.3 (6,535)

Customer Service

4.3 (26)

Customer Service

4.4 (6,240)

## Twikey alternatives

Highest Rated

[4.7 (822)](https://www.capterra.com/p/163114/Zoho-Invoice/reviews/)

Starting price

Contact vendor for pricing

[4.4 (671)](https://www.capterra.com/p/163115/Zoho-Books/reviews/)

Starting price

$20.00

Per User, Per Month

[4.0 (117)](https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews/)

Starting price

$99.00

Per User, Per Month

[4.2 (401)](https://www.capterra.com/p/184673/Melio/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Accounting Integration

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Integrate with a third-party accounting system

Credit Card Processing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

Invoice Creation

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create invoices from scratch or have recurring invoices

Invoice History

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store and view prior invoices for each account/client

Invoice Processing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Creation, processing, verification, and execution of invoices till the payment is made

Online Invoicing

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create, send, and view electronic invoices

Twikey 34 features

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Compare and match accounting/financial records with corresponding bank statements

Create, manage, and send invoices or bills to customers

Gateway through which end users can view past bills and pay current invoices

Private online space that lets businesses securely share documents and provide information access to clients

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Business model where clients pay their lawyer a fee only if the case is won/settled successfully

Accept and process credit card transactions

Add customized logos and colors to align with company branding

Invoices that can be tailored according to company's branding, payment terms and personalized information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Store, manage, and track all electronic documents in a centralized location

Process of automatically notifying clients when payments fail to ensure invoices are paid

Electronically collect payments for goods or services

Manage, store and organize emails within the system or via third-party apps

Plan, manage, and track the financial activities of an individual or organization

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Creation, processing, verification, and execution of invoices till the payment is made

Clients can submit payments via mobile devices

Manage and handle various international currencies

Create, send, and view electronic invoices

Accept and process online payment transactions

Accept, record, and reconcile financial transactions

Receive data and information in real time

Active reporting of data and metrics

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Get Advice

We can help you find the software with the features you need.

Features

3.9 (27)

3.9

Based on 27 reviews

## Pricing

Value for money

4.0 (23)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (23)

4.0

Based on 23 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (26)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (26)

4.3

Based on 26 reviews

## User reviews

Overall rating

4.2

Based on 27 reviews

Filter by rating

5(14)

4(10)

3(0)

2(0)

1(3)

Mentioned topic

Sorted by most recent

CD

Christophe d.

Gérant

Retail

### "Voleur"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 18, 2023

Pros

aucune utilité, ne correspond pas à mes besoins

Cons

Contrat modifié par le représentant ou par la société après signatureRenseignements fauxArgumentaire mensonger

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HB

Hanne B.

Payment consultant

Retail

### "Volledig geautomatiseerd debiteurenproces"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2022

Zeer aangename ervaring. Goede ondersteuning via de support dienst en in de opstartfase.

Pros

Mijn eigen software communiceert automatisch met mijn bank Na wat aanpassingen is er volledige automatisatie

Cons

Domiciliëring is een moeilijke materie. Je moet zelf ook de betaalmethode snappen.

Alternatives considered

[Zuora](https://www.capterra.com/p/84232/Z-Billing/)

[Stripe](https://www.capterra.com/p/123889/Stripe/)

[GoCardless](https://www.capterra.com/p/156081/GoCardless/)

[Chargebee](https://www.capterra.com/p/131433/Chargebee/)

Reasons for choosing Twikey

Mandaten zijn mijn eigendom en de gelden worden rechtstreeks via mijn eigen bank geïnd

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Hanne, thank you for taking the time to give your opinion on Twikey. We are very pleased with your positive comments. We know Sepa Direct Debit can be a difficult matter, therefor we have experts to your disposal at any time. Please do not hesitate to contact them when you need help or information. We are looking forward to further improve our cooperation.

PV

Paul V.

Employé

Government Administration

### "Très pratique"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 23, 2021

Les domiciliations bancaires automatiques.

Pros

Nous traitons surtout les domiciliations bancaires pour les plans de paiements. Une solution automatique avec représentation en cas de refus.

Cons

A ce jour, nous n'en avons pas.

Reasons for choosing Twikey

Suite à la collaboration avec Mollie et Civadis

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Cher Paul, merci d'avoir pris le temps de donner votre avis sur Twikey. Nous sommes très heureux de vos commentaires positifs et nous nous réjouissons de pouvoir améliorer notre coopération.

SV

Samuel V.

​Product Manager

Computer Software

### "Bonne appréciation globale"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 23, 2021

Pros

Bonne intégration avec mon CRM et logiciel de gestion de facturation. Facilité de gestion de des mandats de domiciliation. Bon suivi également des paiements hors facturation avec intégration plate-forme de paiement

Cons

Gestion de relance ok mais malheureusement pas de gestion de pénalité de retard de paiement

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Samuel, thank you for taking the time to give your opinion on Twikey. We are very pleased with your positive comments and we are looking forward to further improve our cooperation. As for the penalty management, it is possible to add an extra amount on the amount due via our dunning system. If you need more information about this, please do not hesitate to contact our experts, they will help you configuring this.

NL

Natascha L.

administratief medewerker

Leisure, Travel & Tourism

### "Twikey en Pasar ledenbeheer een goede match"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 23, 2021

Voor Twikey moesten we zeer veel manueel verwerken rond de SEPA-mandaten. Wij hadden nog mappen vol papieren mandaten. Deze zijn nu allemaal geïntegreerd in Twikey. Alles blijft mooi gearchiveerd en is makkelijk om te behandelen.

Pros

de maandelijkse upload van de inningen die moeten gebeuren gaan zeer vlot en de opvolging via de templates verlopen zeer goed. Nu nog een API opzetten tussen onze CRM en Twikey en het zal nog aangenamer worden!

Cons

Dan moet ik al zeer sterk gaan nadenken of er minpunten zijn aan Twikey. Ze verbeteren steeds de tool en je kan steeds aangeven wat voor jou gemakkelijker zou zijn dan houden ze hier ook rekening mee bij verder ontwikkelijkingen. als ik dan toch een minpunt moet geven dan is het dat als je er even niet in werkt je direct uitgelogd wordt maar dit is natuurlijk voor veiligheidsredenen... dus ja voor mijn geen min-punten

Reasons for choosing Twikey

de mogelijkheden binnen het SEPA verhaal klonken als muziek in mijn oren omdat we voordien alles manueel deden en op een zeer ingewikkelde manier elke maand de inningen moesten doorsturen naar de bank en dan daarna ook de opvolging moesten doen, allemaal manueel.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Natascha, thank you for taking the time to give your opinion on Twikey. We are very pleased with your positive comments and we are looking forward to further improve our cooperation. As for the login, you can extend your session by activating the 2FA. That way the connection is even more secure and it can last longer. If you want more information about this don't hesitate to contact our experts.

LD

Leon D.

Financial Support Manager

Retail

### "Uw cash sneller op uw rekening ?"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 23, 2021

Onze klanten verliezen geen tijd meer met het maken van een afspraak bij hun bankagent en zij ontvangen telkens een elektronisch bericht met de te innen bedragen.

Pros

Onze bestaande B2B-mandaten in Isabel werden makkelijk opgeladen in Twikey. Het aanmaken van nieuwe mandaten vergt niet veel tijd want je vertrekt van templates. Eénmaal het mandaat aangemaakt wordt het onmiddellijk doorgestuurd naar de betrokkene die het mandaat elektronisch kan goedkeuren. Automatische verzending naar de banken waardoor het binnen de kortste keren klaar is voor inning. Geen tijdverlies door afspraken bij de bank. De upload van de te innen bedragen is ook gebruiksvriendelijk.

Cons

Na anderhalf jaar ben ik nog steeds tevreden over onze gemaakte keuze.

Reasons for choosing Twikey

De samenwerking met onze bank en Twikey verliep heel vlot wat voor ons toch de doorslag gegeven heeft.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Leon, thank you for taking the time to give your opinion on Twikey. We are very pleased with your positive comments and we are looking forward to further improve our cooperation. In the mean time we are working on a new interface and will add some brand new menu's with important insights and numbers about mandates and collections so that your work becomes even easier.

TS

Tom S.

IT Delivery Manager

Marketing and Advertising

### "Kwalitatief pakket & fijne samenwerking"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 23, 2021

We zijn gestart met de SDD flow, maar gradueel meer functionaliteiten van hun gaan gebruiken, zoals facturatie met online betaling. Support team is heel meedenkend en geeft correcte heldere feedback op vragen. Algemeen zeer tevreden van het pakket en dienstverlening. Samenwerken met een lokale speler is altijd een plus.

Pros

\- kwalitatief pakket met weinig tot geen issues - veel opties via API met goede documentatie - mogelijkheid tot opvragen afpuntingsbestanden - uitbreiding van functionaliteiten op regelmatige basis - mogelijkheid tot verschillende flows voor sub-brands - customisatie mogelijkheiden (bvb mail templates of acties bij gefaalde betalingen)

Cons

\- nog geen dashboards rond facturatieflow (staat op de roadmap)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Tom, thank you for taking the time to give your opinion on Twikey. As you alreay mentioned, we are working on a new interface and will add some brand new menu's with important insights and numbers about mandates and collections. We will contact you as soon as we are ready ! If you have questions in the mean time, please do not hesitate to contact our experts.

MH

Mathieu H.

Hoofd financiële administratie

Wholesale

### "Professionele registratie incassomachtigingen "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 23, 2021

Twikey is een prettige partij om mee samen te werken. Perfecte begeleiding tot het systeem goed geïmplementeerd is en iedereen er goed mee kan werken. Ook na de implementatie krijg je vlot antwoord op eventuele vragen, erg fijn.

Pros

De digitale afhandeling van de registratie incassomachtigingen gaat een stuk sneller dan voorheen. Het verzoek om de machtiging aan te maken stuur je makkelijk per (bijvoorbeeld) email naar een nieuwe relatie en is vlot afgehandeld. Professionele look & feel in de eigen huisstijl. Vervolgens kan je direct incasseren, geen papier rompslomp meer.

Cons

Het is een compleet pakket, maar voor ons is het belangrijkste een goede snelle afhandeling van de registratie incassomachtigingen. Onderdelen als (terugkerende) incasso opdrachten vanuit de Twikey omgeving versturen maken we geen gebruik van.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Mathieu, thank you for taking the time to give your opinion on Twikey. We are very pleased with your positive comments and we are looking forward to further improve our cooperation.

MC

Marijke C.

Interim Manager

Human Resources

### "Review Partena"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 23, 2021

We hebben al twee keer een grote campagne gedaan met Twikey. De samenwerking ging heel vlot en jullie staan open voor verbetervoorstellen, aanpassingen en helpen waar nodig. Bedankt hiervoor!

Pros

de mogelijkheid om via de tool mails naar de klanten te sturen, op te volgen (reporting) en de nodige rappels/herinnering automatisch te versturen.

Cons

nadeel vind ik persoonlijk de lijsten/overzicht. als ik bv. alle klanten neem waarvoor we wachten op acceptatie van de crediteur, kan je niet van de ene klant naar de klanten makkelijk gaan (zoals bv. in je mailbox van outlook/hotmail staat er in een mail bovenaan een pijltje om door te klikken naar de volgende of vorige mail). Ook handig zou zijn om vanuit de klant automatisch een mail te sturen. We stellen bv. vast dat de klant het mandaat heeft opgeladen maar de handtekening van de klant ontbreekt. Dan zou het praktisch zijn als we vanuit Twikey een mailtje kunnen sturen naar de klant en hem dit melden. Nu dienen we dit nog via een gewone mail te doen. Chat functie met een medewerker/robot in twikey voor problemen/errors snel op te lossen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Marijke, thank you for taking the time to give your opinion on Twikey. We are working on a new interface and it will be more customer centric. So it will also be easier to navigate in the menus. As for the mails towards the customer, you can always send out reminder mails, and change the content of the mail as you want. For the moment we only give support via mail but we can discuss other possibilities via a specific Service Level Agreement. If you need more information about this, please don't hesitate to contact our experts about this.

VR

Veronica R.

Responsable

Financial Services

### "Très utile"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 22, 2021

Nous gagnons beaucoup de temps grâce à Twikey.

Pros

Facilité d'utilisation Facilité d'automatisation Gain de temps considérable

Cons

Long à démarrer, charger tous nos mandats existants fut laborieux

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 17, 2022

Dear Veronica, thank you for taking the time to give your opinion on Twikey. We are working on a new interface and it will be more customer centric. So it will also be easier for you to manage/import your clients/mandates in Twikey. If you have extra questions in the mean time, please do not hesitate to contact our experts to help you.

[View all Reviews](https://www.capterra.com/p/197769/Twikey/reviews/)

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