--- title: "Knock CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knock CRM Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/197777/Knock-CRM/" page_type: "product" language: "en" --- # Knock CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Knock CRM ## What is Knock CRM? Knock CRM is a powerful, customer relationship management  (CRM)  platform designed specifically for property management teams. It streamlines leasing operations by integrating tools for lead management, apartment tours and scheduling, marketing insights, and automation. With Knock CRM, property managers can improve efficiency, enhance team performance, and deliver a seamless, personalized experience to prospective renters. ## What is Knock CRM used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)[Real Estate CRM](https://www.capterra.com/real-estate-crm-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Knock CRM alternatives Highest Rated [4.8 (226)](https://www.capterra.com/p/147198/Hemlane/reviews/) Starting price $36.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (645)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (451)](https://www.capterra.com/p/133029/TenantCloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197777/Knock-CRM/alternatives/) ## FAQs about Knock CRM Overview ### Which roles and teams benefit most from Knock CRM? Knock CRM is most used by leasing teams, property managers, community directors, and marketing leaders in multifamily housing. Leasing staff rely on it to track prospects, tours, and follow-ups, while property and portfolio managers monitor occupancy performance. Marketing teams use it to manage lead sources, campaign effectiveness, and resident communication workflows. Answer based on 23 reviews Overview ### What company size and specific industries is Knock CRM built for? Knock CRM is designed for multifamily property management companies, including managers, marketers, leasing teams, and operational executives. It fits organizations focused on apartment communities and other multifamily housing portfolios that want to improve occupancy and renewal rates. Features and Usability ### What are the key features of Knock CRM? Knock CRM offers lead capture and lead management, pipeline management, and contact and client databases for tracking residential prospects. It also includes appointment and calendar management, task management, reminders, email templates, email tracking, reporting and analytics, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does Knock CRM integrate with? Knock CRM integrates with Yardi Voyager, ResMan, Entrata, MRI Property Management, and Onesite by RealPage. These property management integrations connect Knock CRM to resident and prospect data across leasing, reporting, and portfolio workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Knock CRM offer? Knock CRM provides live online sessions, webinars, documentation, and videos to support training and onboarding. Live online sessions and webinars offer guided instruction, while documentation and videos give teams self-paced reference material for learning features and reviewing steps as needed. Answer based on 3 reviews Getting Started and Support ### What customer support options does Knock CRM offer? Knock CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users describe the support team as prompt on setup and integration issues and helpful when needs are explained clearly, though some frustration can arise when on-site teams are not trained well or reminders are not set up properly. Answer based on 4 reviews ## Features AI summary Based on 4,664 Property Management reviews According to Capterra reviewers, these are the property management features buyers prioritize most when evaluating a solution: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Knock CRM is built around CRM and leasing-focused functionality for property teams. Its feature set supports prospect management, communication tracking, and leasing workflow coordination, helping businesses keep follow-up activity organized, maintain visibility into renter interactions, and manage day-to-day leasing operations more efficiently. Contact Management 5.0 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.8 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Lead Management 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Customer Database 4.3 (6) 66.67% of 6 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Reminders 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity Knock CRM 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Management: Manage contact details and communication with clients - Client/Property Matching: Match clients or tenants with suitable properties based on their specific requirements, preferences and budget - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - For Residential: Specialized for organizations who focus on residential projects - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Virtual Tour: Realistic representation of a physical space or environment that helps users explore locations virtually --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.8 (22) Value for money 4.8 (22) 4.8 Based on 22 reviews ## Integrations [ ResMan](https://www.capterra.com/p/135182/ResMan/)[ Entrata](https://www.capterra.com/p/20372/Entrata/)[ Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[ MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (22) 4.8 Based on 22 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating 5(18) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JT Jessica T. Assistant Property Manager Real Estate ### "HANDS DOWN THE BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2025 My overall experience has been positive and it's made things so much easier to manage all the info in one space. Pros Convenience, ease, and ability to train others are exceptionally smooth. There are helpful tips on the site and videos that are extremely helpful as well. I can't imagine going back to what we used to use. Cons Getting other staff members on board because they had not yet used it but now that they have, EVERYONE loves it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tiaria B. Leasing Consultant Real Estate ### "Knock, knock, knock! Its a great communication program" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 3, 2025 Knock definitely helps with scheduling prospects and communicating. Definitely a greatly follow up system as well. Pros The thing I like most about knock is the integrations and not having to double back to input information for integrated systems. Cons It was a little confusing to navigate through tabs at first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Julia G. Assistant Community Manager Real Estate ### "A Useful and User Friendly Application" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 20, 2025 My experience has been quite positive overall. I have not run into any issues that I was unable to solve. Pros Knock was easy to use and understand, as well as user friendly. It has a simple interface to navigate and I appreciate that. Cons There is nothing that comes to mind specifically, I am a fan of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jordan C. Client Services Manager Real Estate ### "Knock - Best CRM Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 15, 2024 I have been in property management for almost 10 years, and Knock has been my favorite CRM System to date. The roll-out was very easy and the training was great through both the Knock Team and our internal trainers. The ease of contacting prospects, being able to create personalized templates, and the reminder set up made everything very streamlined. Pros The best features of Knock are the ability to create personalized response templates, the ability to transfer prospects to sister properties, and the different settings and functionality it has. I have become known as the "queen of Knock" and I genuinely love the platform! Cons Unfortunately, if your on-site team members do not understand or are not proficient in Knock it can get piled up if reminders are not strategically set up. This is more of an operator error and less of a Knock error, but it can become very frustrating! The key of Knock is to ensure there is adequate training and you take advantage of Knock Support! Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Alternatives considered [Spherexx ILoveLeasing](https://www.capterra.com/p/128382/IloveLeasing/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marcy D. Leasing Real Estate ### "Knock Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2023 Pros Its quick and easy to learn and is very friendly to new users. Cons The percentages of engagement go down quickly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Lauren D. Leasing Agent Real Estate ### "Knock CRM with ResMan Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 1, 2023 \-I think it's a cool tool to have, but it might be unnecessary. I only say that because we notice less prospects and leads, tours than before, when we used Gmail for our main source of initial contact.-More spam calls than people searching for apartments at times. Pros \-The ease of use.-The ability to make reminders for yourself and coworkers.-Merging guest cards if needed. -Record of follow ups. Cons \-I do not like the tour scheduling. Most of the tours that are scheduled in Knock- the prospect fails to show or cancels randomly.-Less personal than speaking over the phone or in person to someone.-Receiving less Gmail leads and phone leads than we used to. Which is odd.-Sometimes the follow up reminders get repetitive, I'd like to be able to prompt appropriate times to do so myself. Because some prospects want to be the one to reach out and don't want us to spam them with emails.-I've had prospects tell me that the notifications knock sends them is annoying. Which is less productive for us at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lauren T. Community Director Real Estate ### "Knock " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 6, 2022 Pros It helped me keep track of my traffic and when to follow up. I loved being able to use the templates. Cons I didn't like that I had to do Craiglist ads. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Kyle K. Asset Management Real Estate ### "Best in class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2022 Pros Leading the way when it comes to new features/advancement Strong implementation and support team Robust reporting and analytics Cons There is no perfect setup when it comes to smaller apartment buildings and multisite teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User National Director,Marketing Real Estate ### "Give Knock a Try!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 23, 2021 Pros It integrates with mostly everything and is as user friendly as it gets in the multifamily industry. Cons Although probably an internal organizational challenge, we have heard that more training/resources are needed with staff turnover. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) Lack of integrational performance and user friendliness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dana P. VP Real Estate ### "Leasing Agent Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2021 It has been a very good experience. It's easy to use and everything is in one place. Pros Everything is centralized. Everything is stored in one place. Cons It's difficult to save and you can't text more than 150 characters on the desktop. There is also a minor issue with data resolution with property management software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197777/Knock-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.