# Knock CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Knock CRM the right Real Estate CRM solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197777/Knock-CRM/reviews --- Knock CRM 4.8 (23) [View alternatives](https://www.capterra.com/p/197777/Knock-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Knock CRM Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MM Merrcy M Executive Portfolio ManagerReal Estate, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Their customer service was prompt to get any integration and setup issues handled timely. “ September 23, 2021 DP Dana P VP Real Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It's difficult to save and you can't text more than 150 characters on the desktop.“ November 23, 2021 Lauren G National Director,MarketingReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It integrates with mostly everything and is as user friendly as it gets in the multifamily industry.“ November 23, 2021 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joei L. Marketing/Training Director Real Estate Used the software for: 1-2 years ### "Great product and service" November 13, 2021 5.0 Pros Well, there are numerous features I like. However, as a Training Director I like that the system records incoming calls and date stamps/times our teams activity. This helps me hold the teams accountable, as well as guides me to see where they need help and/or additional training. Cons I think the format could be a little easier on the eyes. Our teams spend a lot of screen time in Knock and I would choose different coloring. Review Source VR Verified Reviewer National Director,Marketing Real Estate Used the software for: 1-2 years ### "Give Knock a Try!" November 23, 2021 5.0 Pros It integrates with mostly everything and is as user friendly as it gets in the multifamily industry. Cons Although probably an internal organizational challenge, we have heard that more training/resources are needed with staff turnover. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) Lack of integrational performance and user friendliness Review Source LD Lauren D. Leasing Agent Real Estate Used the software for: 6-12 months ### "Knock CRM with ResMan Integration" November 1, 2023 4.0 \-I think it's a cool tool to have, but it might be unnecessary. I only say that because we notice less prospects and leads, tours than before, when we used Gmail for our main source of initial contact.-More spam calls than people searching for apartments at times. Pros \-The ease of use.-The ability to make reminders for yourself and coworkers.-Merging guest cards if needed. -Record of follow ups. Cons \-I do not like the tour scheduling. Most of the tours that are scheduled in Knock- the prospect fails to show or cancels randomly.-Less personal than speaking over the phone or in person to someone.-Receiving less Gmail leads and phone leads than we used to. Which is odd.-Sometimes the follow up reminders get repetitive, I'd like to be able to prompt appropriate times to do so myself. Because some prospects want to be the one to reach out and don't want us to spam them with emails.-I've had prospects tell me that the notifications knock sends them is annoying. Which is less productive for us at times. Review Source JT Jessica T. Assistant Property Manager Real Estate Used the software for: 6-12 months ### "HANDS DOWN THE BEST" December 1, 2025 5.0 My overall experience has been positive and it's made things so much easier to manage all the info in one space. Pros Convenience, ease, and ability to train others are exceptionally smooth. There are helpful tips on the site and videos that are extremely helpful as well. I can't imagine going back to what we used to use. Cons Getting other staff members on board because they had not yet used it but now that they have, EVERYONE loves it. Review Source TB Tiaria B. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Knock, knock, knock! Its a great communication program" April 3, 2025 5.0 Knock definitely helps with scheduling prospects and communicating. Definitely a greatly follow up system as well. Pros The thing I like most about knock is the integrations and not having to double back to input information for integrated systems. Cons It was a little confusing to navigate through tabs at first. Review Source JG Julia G. Assistant Community Manager Real Estate Used the software for: 6-12 months ### "A Useful and User Friendly Application" February 20, 2025 4.0 My experience has been quite positive overall. I have not run into any issues that I was unable to solve. Pros Knock was easy to use and understand, as well as user friendly. It has a simple interface to navigate and I appreciate that. Cons There is nothing that comes to mind specifically, I am a fan of the software. Review Source JC Jordan C. Client Services Manager Real Estate Used the software for: 2+ years ### "Knock - Best CRM Software " March 15, 2024 5.0 I have been in property management for almost 10 years, and Knock has been my favorite CRM System to date. The roll-out was very easy and the training was great through both the Knock Team and our internal trainers. The ease of contacting prospects, being able to create personalized templates, and the reminder set up made everything very streamlined. Pros The best features of Knock are the ability to create personalized response templates, the ability to transfer prospects to sister properties, and the different settings and functionality it has. I have become known as the "queen of Knock" and I genuinely love the platform! Cons Unfortunately, if your on-site team members do not understand or are not proficient in Knock it can get piled up if reminders are not strategically set up. This is more of an operator error and less of a Knock error, but it can become very frustrating! The key of Knock is to ensure there is adequate training and you take advantage of Knock Support! Alternatives considered [Spherexx ILoveLeasing](https://www.capterra.com/p/128382/IloveLeasing/) Review Source MM Merrcy M. Executive Portfolio Manager Real Estate Used the software for: 2+ years ### "More Bang For Your Buck!" September 23, 2021 5.0 Knock has been around for a few years and I was not a fan at first. Our account rep listened to my needs and the overall struggles we were dealing with. Their customer service was prompt to get any integration and setup issues handled timely. Over time they developed the items I had been asking for and I've been a partner every since. I've tried a lot of CRM companies over the years and Knock is a superior product to all of them. Pros The most impactful feature is the automated reported for me. I have a few reports that come daily, weekly, and then monthly so I can see the overall performance of the sites. To have this is very valuable to me. If I were to ask my site teams what was valuable o them, they would say it is extremely easy and friendly to use. This is important for the people who are going to be using it every day. Cons I would like to see their Craigslist posting tool to be a little more robust but overall I am very satisfied with the platform as it is. Review Source NW Nathaniel W. Regional Marketing Manager Real Estate Used the software for: 2+ years ### "Knock is my go-to CRM that I recommend to all of my clients" October 12, 2021 5.0 My overall experience has been stellar. Pros Knock is the leader in the CRM space as far as user-friendliness and accuracy. Cons I love the software, the support team and the many options it affords our properties. Reason for choosing Knock CRM It's features far exceeded our expectations Review Source CR Cristina R. Community Director Real Estate Used the software for: 1-2 years ### "Just my opinion!" October 5, 2021 5.0 Love the auto-response, love the email, SMS, chat feature, love the SMILE when at 100%. Pros User-friendly, detailed, tracks calls, emails, SMS, etc. Cons The LOST prospects keep showing up sometimes. It does NOT merge with YARDI accurately, so the prospects that have already LEASED in our property keep showing up, and when you want to merge the contact, there is ALWAYS an error. Review Source TC Tracy C. Marketing Director Real Estate Used the software for: 1-2 years ### "Knock Rocks!" November 11, 2021 5.0 From set-up to customer service - Knock has been easy to use. Pros We love Knock, it keeps our days organized and our tasks are in one easy to use dashboard. Cons Creating multiple weekly reports ( probably more user error though) Review Source aH ashley H. Ops Specialist Real Estate Used the software for: 1-2 years ### "The Best CRM Tool! " February 4, 2021 5.0 Overall, we have been very happy with the product and will continue to use more and more. Pros The ease of use. The dashboard is so clean and helps manage our day to day traffic. It creates a unique way to maintain the large volumes of traffic we recieve. Cons The think I like least would be that the duplicate option does not always filter how i would like. I think having more options to use like a PMS would be great. Alternatives considered [LeaseHawk](https://www.capterra.com/p/210735/LeaseHawk/) Review Source LT Lauren T. Community Director Real Estate Used the software for: 1-2 years ### "Knock " October 6, 2022 4.0 Pros It helped me keep track of my traffic and when to follow up. I loved being able to use the templates. Cons I didn't like that I had to do Craiglist ads. Review Source JB Jennifer B. Regional Property Manager Real Estate Used the software for: 2+ years ### "Knock is the best prospect product!" November 11, 2021 5.0 I rate Knock 110%!! Pros This program helps my leasing agents offer the best customer service to our prospects and residents. Cons I haven't had any bad experiences using this program. Review Source TT Theresa T. regional manager Real Estate Used the software for: 2+ years ### "Great Product for Property Management" October 7, 2021 5.0 Tracking calls and appointments has been so easy with this tool. Pros Easy to navigate, a great accountablity tool for employees Cons To be able to change Craigslist templates Reason for choosing Knock CRM Great product recommendation in the industry Review Source TS Tessa S. COMMUNITY DIRECTOR Real Estate Used the software for: 6-12 months ### "Simplicity " September 23, 2021 5.0 The best part is being able to email all of my residents at one time.... Pros Knock is one of the easiest programs I have used by far. It is simple to use and very affective when communicating with residents and prospects. I would recommend to anyone. Cons Truly there is nothing I dislike about this program. Review Source BA Bobbi A. Portfolio Manager Real Estate Used the software for: 1-2 years ### "Knock is amazing! " October 8, 2021 4.0 The overall experience has been great. The all-in-one stop shop to maintain all prospects has been so helpful and keeps the Team on task with follow-up and I like to see where the rentals are coming from. The training has been awesome and our Reps are always responsive and great to work with. Pros Easy to use and a great way to maintain communication with prospects while keeping a record of said communication. Reporting and the dashboard are colorful making the tasks needed for the day easy to find. Cons The scoring is somethings hard to understand at times specifically between the "live score" and the "average score". Reason for choosing Knock CRM User-friendly and price point as well as what is included such as the Chatbot and ease of scheduling tours. Review Source KG Katherine G. National Director of Marketing Real Estate Used the software for: 6-12 months ### "Best CRM We've Used" November 12, 2021 5.0 The reporting is excellent and really hones in on cost per ad source and what leasing specialists are performing what actions. It holds teams accountable. Pros Knock is easy to implement, easy to use and offers the best customer service of any product I currently use. The product offers much more than the other two we tried. Cons The site teams had a little trouble at first but once they started using it, they got the hang of it. Reason for choosing Knock CRM Ease of use, customer service and reporting capabilities Review Source MD Marcy D. Leasing Real Estate Used the software for: Less than 6 months ### "Knock Review" November 11, 2023 5.0 Pros Its quick and easy to learn and is very friendly to new users. Cons The percentages of engagement go down quickly Review Source KK Kyle K. Asset Management Real Estate Used the software for: 6-12 months ### "Best in class" August 4, 2022 5.0 Pros Leading the way when it comes to new features/advancement Strong implementation and support team Robust reporting and analytics Cons There is no perfect setup when it comes to smaller apartment buildings and multisite teams. Review Source LK Leighton K. Assistant Property Manager Hospitality Used the software for: 6-12 months ### "Great tool for keeping track of leads " July 13, 2021 5.0 Pros I love how easy it is to maintain contact with prospects and residents Cons The "merge guest card" feature needs work in its compatibility with OneSite Review Source ZL Zach L. Resident & Leasing Coordinator Real Estate Used the software for: Less than 6 months ### "Excellency all around" August 2, 2021 5.0 Pros Amazingly intuitive software with amazing features Cons Would be nice to schedule reminders to specific times. Or have a shared team checklist Review Source DP Dana P. VP Real Estate Used the software for: 2+ years ### "Leasing Agent Experience" November 23, 2021 4.0 It has been a very good experience. It's easy to use and everything is in one place. Pros Everything is centralized. Everything is stored in one place. Cons It's difficult to save and you can't text more than 150 characters on the desktop. There is also a minor issue with data resolution with property management software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.