# Resy OS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Resy OS the right Reservations solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197806/ResyOS/reviews --- Resy OS 4.5 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Resy OS Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Program Analyst Government Administration Used the software for: 2+ years ### "Resy " April 14, 2021 5.0 Resy makes the reservation process easier as well as finding nearby restaurants in most areas when you are unsure of where you want to go. You can search by location, cuisine and dollar amount. Pros The product is easy to use and keep track of reservations in an app as well as receiving email notifications/reminders. Cons Its not easy to search unless you have your location services turned on. I prefer to enter my address and have options appear. Review Source CT Corinne T. Guest Services Leader Hospitality Used the software for: 1-2 years ### "Resy is the best! " January 21, 2020 5.0 Our experience has been great! They are always coming out with updates that push the software forward. The support team is really quick to respond and they take customer feedback into consideration which is huge. Pros \-The Notify Feature is easily the best part about this software. It is the answer to an age old problem that restaurants have- filling seats when guests cancel their reservation. People make and cancel their reservations these days like it's no big deal and the notify function truly helps keep our restaurant full. It also keeps our guests happy so they can find out about cancelations faster than we could ever possibly tell them! -It's a great price! -We also love the ability to chat live with their support team. Cons We like everything! But if I had to choose one thing, we'd say that we wish there was an app for Android phones. Alternatives considered [Tock](https://www.capterra.com/p/157947/Tock/) Reason for choosing Resy OS Consumer awareness about Resy and Resy's overall functionality was far superior compared to other table management apps out there. Review Source VR Verified Reviewer Student Information Technology and Services Used the software for: 1-2 years ### "Resy – Beautiful UI, Difficult Reservation Experience" April 27, 2022 2.0 Overall, I only use Resy when I have to. If the restaurant I want to go to only uses Resy, then I am more than happy to make a reservation, especially if it's for the same day. Resy is good for same day reservations, though! Pros I most like how it's easy to scroll through and see available reservations for the same day at various restaurants in my area. It's really convenient to see how many options there are and to see the times front and center. Cons It is just so difficult to make reservations that are not the same day – the UI seems to break down when trying to make a reservation that's not the same day. The calendar feature is not helpful and looks a little bit off, and I think the could have made it a lot easier. With the date-picker feature when you don't know what restaurant you want to go to, I strongly dislike the options for times – I'm usually looking to reserve for a specific time, so it's not helpful to break it down by "all day," "brunch," "early," "prime," or "late." Review Source SR Sara R. General Manager Restaurants Used the software for: 1-2 years ### "Amazing product!" January 17, 2020 5.0 It has been great and is user friendly. It is easy to navigate the back of house portal which allows me to make changes last minute and access any information regarding analytics to help our every day operations Pros We switched to Resy from Open Table, mainly for pricing reasons but they surprised us with the ability to respond immediately with excellent customer service and willing to take any requests to enhance the product regularly to make our user experience broader and better. Cons The single hardest part about Resy was the transition. Operating a system for years to move on to a new was challenging. When we upgraded to ResyFly we experienced a few crashes middle of service that were inconvenient at the moment but made it so much worth it later on. Recommend full training for all parties involved way ahead of time and practice before making the change while operating it live at the store. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) We were interested in the better pricing option to a system that allowed all the functions of open table at a flat rate. Review Source LC Leo C. General Manager Restaurants Used the software for: 2+ years ### "Great reservation platform" June 25, 2023 5.0 Highly satisfied overall, would definitely recommend. Pros Used Resy for over 4 years and was very pleased with the platform. Very intuitive and easy to use. SMS messaging was fantastic, and kept our no show rate at almost zero. Cons Wish there was a bit better pacing controls. We have always liked to define pacing by covers OR number of tables (whichever threshold was hit first), but Resy only allows pacing by cover count. We had to get creative to come up with a work around. Resy was very receptive to us suggesting this feature, but it never materialized. Review Source RS Rocco S. GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Great booking system" March 4, 2023 5.0 Pros The fact that each user can only have one profile linked to their details. Cons The reviewing system takes into account questions that we can’t edit Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Best management options. Review Source KH Kasi H. Front desk Hospitality Used the software for: 6-12 months ### "This software can't be beat!" May 10, 2022 5.0 I have so much more time during my shift to do paperwork and even clean. Time is what we have gained and time is a lot in out line of work! Pros It's amazing the difference has been since we stared using resy! We are a Hotel/Restaurant . So before Resy us front desk clerks we're having to make reservations and orders and all kinds of other phone calls through out the day. Now it all goes through Resy and I couldn't be happier! It was easy to set up, easy to learn! And our customers have no difficulty making reservations at all! Cons Honest. I haven't found a flaw yet. But if I do I'll be back to update:) Review Source AS Alexandra S. Business Manager Hospitality Used the software for: 2+ years ### "ResyOS Review" January 31, 2020 5.0 ResyOS works as our sole reservation system which thousands of customers use regularly to book their tables, confirm their reservations, and communicate with our business. Pros The app is extremely user friendly and helpful, allowing me to make changes. The website has more in-depth information which is helpful in pulling relevant information whether it be customer lists or service details. Cons On the app, I prefer the old formatting in the inventory view. It's a bit confusing to navigate now and also doesn't allow me to make changes on the app that I'm able to make on the website. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Review Source BC Brian C. owner Restaurants Used the software for: 1-2 years ### "Became too expensive for what it offered" December 3, 2020 4.0 The experience was not a negative one. When they doubled the monthly price, I decided to go shopping which led me to one of their competitors where I was able to save money without compromising on the product. Pros The functionality of the product was pretty good in that it did everything we needed it to do. Cons They offer integrations with a number of POS software but it is cost prohibitive. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Review Source ZS Zoey S. Associate Law Practice Used the software for: 2+ years ### "Resy Review" October 31, 2022 4.0 Pros I like how easy it is to find good restaurants and reserve a spot to eat at. Cons Many times the notification feature on the app does not actually notify you, which is frustrating when you are trying to book a reservation at a place that has availability. Review Source KK Katarzyna K. General Manager / Wine Director Hospitality Used the software for: 2+ years ### "Resy Platform review" January 17, 2020 5.0 Great platform overall. The only con is that is freezes frequently Pros Easy interface Instinctual Fast and efficient Immediate feedback form our guests as it relates to the establishment Great tool of communication between guests and the restaurant Great customer service Cons The software freezes frequently. Automated plotting is not always the most accurate. Review Source BA Britney A. Guest Relations Manager Restaurants Used the software for: 1-2 years ### "Great Tool!" January 22, 2020 4.0 Overall, I really have had a great experience with ResyOS. It's great that I can use it on my phone, as well as my tablet. It's also convenient that I'm able to customize features and make changes as needed on my own. The support team is THE BEST and always extremely helpful. Pros Resy is very easy to use and has a great interface (backend and guest view). They have a gold star support team. It's easily customizable and a lot of it I can do on my own. Cons There are often glitches. The software updates often. Review Source AS Adva S. General Manager Restaurants Used the software for: 6-12 months ### "Very helpful tool but needs improvement" January 20, 2020 3.0 I was able to control pacing, block specific times and slots, and other actions that I didn't want my team of hostesses to mistakenly control. But it wasn't friendly enough, especially because of the lack of floor plan and ability to play with the puzzle of reservations. Pros It gave me the tools to monitor and control the backend or our reservation system, and most importantly it allowed me to work on my computer rather than the ipad Cons It didn't give me what the ipad does- I needed to be able to have full control from the backend, to see the floor plan, to have everything in front of me while dealing with the backend. Review Source JS John S. General manager Food & Beverages Used the software for: 6-12 months ### "Resy Overview: Great Customer Support, Tools, but Unintuitive Interface" January 17, 2020 4.0 Very positive. Kind company and staff. Pros Access to technology, enforcing guests needing to use a cell phone number to make an account, text functionality, iOS system, ease of access to back office needs Cons Default Programming forces me to find creative solutions within their software programming to do what we require. It is something that took a lot of time because of the different methods we utilize, which are different than a prototypical business. Review Source VR Verified Reviewer Director of Product Design Real Estate Used the software for: 2+ years ### "Has potential, but isn't all the way there yet" August 12, 2021 3.0 Pros I like that Resy allows for each reservations for higher-end restaurants. Cons As a user of Opentable in addition to Resy, I don't like that Resy has limited options when compared to Opentable. I realize that it's a bit more higher-end, but I would like to see the network grow quicker over time. Review Source DN Davitta N. Operating Partner Restaurants Used the software for: Less than 6 months ### "SO HAPPY" January 24, 2020 5.0 We are very happy with everything, and the things we are unhappy with, are fairly minor. Pros How simple it is to use, how quickly we get support if we don't know how to use the software. Cons We do wish we could open our own slots like we could in the previous generation of the software. We don't love that it automatically plots and seats a table when we drag and drop a seat. Reason for choosing Resy OS Because it is the leading software in the industry, easy to use, and incredibly cost effective. Review Source PD Philip D. Sr VP Real Estate Used the software for: 1-2 years ### "Restaurant reservations - wide selections worldwide" August 29, 2022 5.0 It useful for making reservations for business lunch and dinners. I find the selections are more "elite" choices Pros easy to use- suggested restaurant include a wide variety compared to other sites. I use Resy first to find restaurants. Cons I have not found any issues with Resy. I have always received confirmations quickly and restaurants have never failed to honor the reservation. Review Source dS deniz S. instructor Education Management Used the software for: Less than 6 months ### "Finally a practical tech idea" September 24, 2022 5.0 This application will definitely be the next Uber. I am surprised that it is not well known in small cities. However, I am sure that it will become a hit soon. Pros It is amazing how easy it is to see your cities restaurant scene, make a plan, and visit them. Cons Sometimes it feels like the application's algorithm does not meet the restaurants' capacity and general approach to accepting customers. While application tells you that a table for three people is not available afternoon, actually restaurant can host three people. I think it is because it tries to match the demands with the restaurants' own plans. Review Source AN Alexandra N. Operating Partner Restaurants Used the software for: Less than 6 months ### "ResyOS Review" January 23, 2020 5.0 Always amazing, our Resy specialist is always available, knowledgeable and ready to help! Pros The backend software and the record keeping for taking notes about guests is the best! Cons Sometimes it takes about 30 seconds to update when using the backend during service Review Source PP Paul P. team leader Restaurants Used the software for: Less than 6 months ### "has helped our customer service improve greatly" February 3, 2020 5.0 Pros Easy to use, love all the features which make it very easy to make sure our guests are getting the utmost in customer service. Cons Wish we had a little more control sometimes in doing things ourselves with available tables in the restaurant. 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