# VIER Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VIER Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/197861/VIER --- # VIER Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 8, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VIER ## What is VIER? Call and contact center software that helps businesses with the management of inbound, outbound, email, chat, customer feedback, workforce, analytics and recording. AI software to analyse, assist and automate contact-driven business processes, chatbots, voicebots, chatGPT integration ## What is VIER used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VIER?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vier.ai&name=VIER) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VIER 5.0 (1) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (324) Value For Money 5.0 (1) Value For Money 4.7 (251) Customer Service 5.0 (1) Customer Service 4.8 (316) ## VIER alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about VIER Overview ### What company size and specific industries is VIER built for? VIER is designed for call and contact centers of various sizes, including teams in customer service, insurance, finance, retail, e-commerce, energy supply, media, logistics, the public sector, and automotive. It fits organizations that handle large volumes of customer communication across these industries. Features and Usability ### What are the key features of VIER? VIER offers automatic call distribution, call routing, IVR, and predictive dialer functions for inbound and outbound call center operations. It also includes call monitoring, call recording, call scripting, reporting and analytics, chat/messaging, chatbot, and third-party integrations for multi-channel communication and call center management. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does VIER offer? VIER provides in-person training and webinars to help teams get started. In-person sessions support direct instruction and guided setup on site, while webinars offer live online training that can cover product features, workflows, and basic use cases for reference and follow-up. Getting Started and Support ### What customer support options does VIER offer? VIER provides Email/Help Desk, Phone Support, and 24/7 Live Rep assistance. Support is structured for direct contact and continuous availability through live representatives, giving users multiple ways to reach help when needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Blended Call Center A call center that both makes and receives calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance VIER 17 features Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DS Daniela S. Bereichsleitung Customer Care Chemicals ### "einfache Handhabung & hervorragender Kundenservice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2024 tolle und kompetente Lösung; einfach in der Handhabung Pros ACD-Lösung ist sehr einfach in der Handhabung, sowohl für Agents als auch für Admins; Kundenbetreuung wird bei VIER groß geschrieben, sehr enge und kompetente Abstimmung Cons Statistikabruf wenig intuitiv; wir behelfen uns allerdings inzwischen über den Zukauf der Rohdaten, mit welchen wir die Auswertungen in unserem eigenen BI-System umsetzen können Reasons for choosing VIER unübersichtliches Layout (v.a. für den Agent); Kosten Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.