--- title: "hotline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about hotline Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/197867/hotline/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # hotline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) hotline ## What is hotline? Achieve more with the hotline hotelsoftware / property management system. Everything from a single provider: from individual PMS, to internet booking engines and cash registers. The hotline hotel software offers the best price-performance ratio, is individually tailored to your hotel and can be expanded with interfaces and modules. The hotel software offers an intuitive user interface and has been established on the market since 1986. ## What is hotline used for? [Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €499 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for hotline?[Manage this product listing](https://www.g2.com/products/softtec-hotline/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### hotline 4.5 (2) VS. [4.6 (60)](https://www.capterra.com/p/145487/Mews-Commander/reviews/) Starting Price €499 Per User, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.7 (38) Value For Money 5.0 (2) Value For Money 4.5 (37) Customer Service 5.0 (2) Customer Service 4.4 (38) ## hotline alternatives [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (350)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about hotline Overview ### What company size and specific industries is hotline built for? hotline is designed for individual hotels rather than hotel chains, making it a fit for single-property hospitality businesses of any size. It targets the lodging and hotel sector, especially standalone hotels that need a solution tailored to one location instead of a multi-property operation. Features and Usability ### What are the key features of hotline? hotline offers channel management for reservation distribution, plus reservations management, online booking, and third party booking. It also includes front desk management, calendar/reminder system, customer support, CRM, accounting and built-in accounting, payment processing, reporting/analytics, and vacancy management for vacation rental operations. Getting Started and Support ### What training and onboarding options does hotline offer? hotline provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars offer group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does hotline offer? hotline provides 24/7 live rep support for customers needing direct assistance at any time. With no reviewer feedback available on support experience, the support channel can be described only as always-on live help without added claims about response speed, helpfulness, or user satisfaction. ## Features AI summary Based on 4,750 Reservations reviews Capterra data shows that buyers of Property Management software rank the following features as their top priorities: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) hotline includes **Reservations Management**, which supports booking coordination and availability oversight in one system. However, it does not include **Rent Tracking** or **Online Payments**. Instead, it offers other features that reviewers also rate highly, including **Channel Management** (**59%**), **Accounting** (**54%**), and **Financial Reporting** (**51%**). These features help businesses manage listings across platforms, keep financial records organized, and monitor performance, providing teams with better visibility into operations and revenue. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Channel Management Manage various distribution channels, build relations with channel partners, and track their performance CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Support Provide online support for your customers through live chat or help desk functionality hotline 23 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Financial Reporting: Generate reports to assess the financial performance of an organization - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - Group Reservations: The ability to reserve times in groups. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Rate Management: Track/optimize rates in relation to usage - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third Party Booking: Allows bookings to be made through a third party service - Vacancy Management: Keep track of vacant properties --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic €499.00 Per User,One Time Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MD Melanie D. Marketing & Web Design Hospitality ### "Beste Hotelsoftware, die wir hatten" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Pros Neue Rezeptionsmitarbeiter finden sich sehr schnell zurecht. Wenn man mal weiß, wie es geht, ist es einfach nur super. Die Hotelsoftware hat all unsere Wünsche erfüllt. Wir wurden von Anfang an sehr nett betreut und die offenen Fragen wurden immer sehr schnell geklärt. Wir haben uns davor viele andere Systeme angeschaut, die sehr viel teurer waren und wir sind wirklich überrascht, dass die hotline Hotelsoftware wirklich alles kann, was wir uns wünschen. Zusätzlich haben wir dann noch ein paar Zusatzmodule und Schnittstellen mit gekauft und sind super glücklich damit. Auch den Support erreicht man immer sofort und alle sind sehr hilfsbereit und nett. Cons Eigentlich fällt mir da jetzt nichts ein. Vielleicht kann man die Optik irgendwann mal etwas aufhübschen, aber alles funktioniert und wir mögen die Ansicht. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Ann-Katrin B. Salesmanager Computer Software ### "High performance progamm" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2020 In the beginning it took a long time to find and set the relevant points in the system. The support team helps you very well through all settings and does not let you down. I am always amazed that there is already a function somewhere in the system for all requests. That certainly makes the long experience, always exciting. Finding it on its own is not easy and I would not recommend it. But the regular trainings and intensive support in the initial phase help very well. Pros You will find all important functions you need in a hotelsystem. Systems is long time on the market so they collect a lot of knowhow. Cons Software is programmed for a big range of clients, so it takes little bit longer to realise individuell wishes and system is very complex. But support helps fast and is really competent. Reasons for choosing hotline Price and performance is perfect and I like the famiy environment. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.