# hotline Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about hotline Software - reviews, pricing plans, popular comparisons to other Property Management products and more. Source: https://www.capterra.com/p/197867/hotline --- # hotline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) hotline ## What is hotline? Achieve more with the hotline hotelsoftware / property management system. Everything from a single provider: from individual PMS, to internet booking engines and cash registers. The hotline hotel software offers the best price-performance ratio, is individually tailored to your hotel and can be expanded with interfaces and modules. The hotel software offers an intuitive user interface and has been established on the market since 1986. ## What is hotline used for? [Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €499 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for hotline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://softtec.de/&name=hotline) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### hotline 4.5 (2) VS. [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price €499 Per User, One Time Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (480) Value For Money 5.0 (2) Value For Money 4.2 (460) Customer Service 5.0 (2) Customer Service 4.3 (467) ## hotline alternatives [4.8 (705)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (521)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about hotline Overview ### What company size and specific industries is hotline built for? hotline is designed for individual hotels rather than hotel chains, making it a fit for single-property hospitality businesses. It targets the lodging and hotel sector, especially standalone hotels that need software suited to one location instead of multi-property operations. Features and Usability ### What are the key features of hotline? hotline includes channel management and reservations management for handling bookings across sources, plus online booking and third party booking. It also offers front desk management, rate management, payment processing, and reporting/analytics. Additional features include housekeeping management, maintenance management, calendar/reminder system, CRM, and built-in accounting. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does hotline offer? hotline provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does hotline offer? hotline provides 24/7 live rep support for customers needing direct help at any time. Support is centered on real-time assistance through live representatives, giving users a direct contact option when issues come up. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Booking Notes Keep notes on the specifics of a reservation including customer information and special requests Channel Management Manage various distribution channels, build relations with channel partners, and track their performance CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Support Provide online support for your customers through live chat or help desk functionality Group Reservations The ability to reserve times in groups. hotline 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Keep notes on the specifics of a reservation including customer information and special requests Manage various distribution channels, build relations with channel partners, and track their performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide online support for your customers through live chat or help desk functionality The ability to reserve times in groups. Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Track/optimize rates in relation to usage View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Allows bookings to be made through a third party service Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic €499.00 Per User,One Time Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MD Melanie D. Marketing & Web Design Hospitality ### "Beste Hotelsoftware, die wir hatten" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Pros Neue Rezeptionsmitarbeiter finden sich sehr schnell zurecht. Wenn man mal weiß, wie es geht, ist es einfach nur super. Die Hotelsoftware hat all unsere Wünsche erfüllt. Wir wurden von Anfang an sehr nett betreut und die offenen Fragen wurden immer sehr schnell geklärt. Wir haben uns davor viele andere Systeme angeschaut, die sehr viel teurer waren und wir sind wirklich überrascht, dass die hotline Hotelsoftware wirklich alles kann, was wir uns wünschen. Zusätzlich haben wir dann noch ein paar Zusatzmodule und Schnittstellen mit gekauft und sind super glücklich damit. Auch den Support erreicht man immer sofort und alle sind sehr hilfsbereit und nett. Cons Eigentlich fällt mir da jetzt nichts ein. Vielleicht kann man die Optik irgendwann mal etwas aufhübschen, aber alles funktioniert und wir mögen die Ansicht. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Ann-Katrin B. Salesmanager Computer Software ### "High performance progamm" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2020 In the beginning it took a long time to find and set the relevant points in the system. The support team helps you very well through all settings and does not let you down. I am always amazed that there is already a function somewhere in the system for all requests. That certainly makes the long experience, always exciting. Finding it on its own is not easy and I would not recommend it. But the regular trainings and intensive support in the initial phase help very well. Pros You will find all important functions you need in a hotelsystem. Systems is long time on the market so they collect a lot of knowhow. Cons Software is programmed for a big range of clients, so it takes little bit longer to realise individuell wishes and system is very complex. But support helps fast and is really competent. Reasons for choosing hotline Price and performance is perfect and I like the famiy environment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.