# Observe.AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Observe.AI Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/197952/Observe-AI --- # Observe.AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Observe.AI ## What is Observe.AI? Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. ## What is Observe.AI used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Observe.AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.observe.ai&name=Observe.AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Observe.AI 4.3 (3) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.6 (19) Value For Money 4.5 (2) Value For Money 4.6 (16) Customer Service 4.0 (3) Customer Service 4.7 (19) ## Observe.AI alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) [4.6 (5)](https://www.capterra.com/p/130323/Eureka/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130323/Eureka/) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [View all alternatives](https://www.capterra.com/p/197952/Observe-AI/alternatives/) ## FAQs about Observe.AI Overview ### What company size and specific industries is Observe.AI built for? Observe.AI is designed for mid-market and enterprise contact center teams in collections, BPOs, financial services, insurance, travel and hospitality, retail, and consumer healthcare. It is best suited to organizations in these sectors that manage large volumes of customer interactions and need structured conversation analysis and quality oversight. Features and Usability ### What are the key features of Observe.AI? Observe.AI offers call center management tools including call monitoring, call recording, call tracking, and real-time monitoring. It also includes automatic transcription, speech recognition, speech-to-text analysis, sentiment analysis, and NLP for conversation analysis, plus reporting/analytics, quality assurance, compliance management, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Observe.AI integrate with? Observe.AI connects natively to over 20 contact center and support platforms, including Genesys, Five9, Talkdesk, RingCentral Engage Voice, Aircall, 8x8 Contact Center, Zendesk Chat, and Twilio. It also supports 3CLogic, Avaya UCaaS, CallRail, Gladly, LiveVox, Mitel Business Phones, UJET, VICIdial, and Verint IVA and IVR. Getting Started and Support ### What training and onboarding options does Observe.AI offer? Observe.AI provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation offers written reference material, and videos provide visual learning for self-paced review. Getting Started and Support ### What customer support options does Observe.AI offer? Observe.AI provides Email/Help Desk, a Knowledge Base, and Phone Support. These channels give users direct contact and self-service help for setup, troubleshooting, and account questions. No reviewer feedback about support experience is available, so support quality and response times cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Audio Capture Record audio or import/upload audio files Observe.AI 23 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Record audio or import/upload audio files Use AI to convert voice into text automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Track and manage adherence to policies for any service, product, process, or supplier Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Observe and track the demand, usage, progress or quality of a system, product, or user Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Systematic evaluation of various aspects of a project or service to prevent defects or issues Receive data and information in real time Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial not available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ VICIdial](https://www.capterra.com/p/135842/VICIdial/)[ CallRail](https://www.capterra.com/p/141829/CallRail/)[ UJET](https://www.capterra.com/p/164070/UJET/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RJ Renae J. Supervisor/Customer Service Representative Telecommunications ### "Observe AI Needs More Work" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 28, 2021 Im not fond of it but i feel with improvements on the main issues listed above it can be useful. Pros I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere. Cons I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Solution Engineer Computer Software ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 23, 2021 Overall it is user-friendly, and integrates seamlessly. Pros I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for. Cons It is more pricey than other tools, and support is sometimes lacking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sales Engineering Manager Telecommunications ### "It's That Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2021 Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way. Pros The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature. Cons Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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