# StaffScheduleCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is StaffScheduleCare the right Human Resources solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198016/StaffScheduleCare/reviews

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StaffScheduleCare

4.1 (18)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of StaffScheduleCare

Ease of use

3.6

Customer Service

4.8

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Ken S.  
Director of Finance  
Medical Practice  
Used the software for: 1-2 years

### "Exceptional Product and Client Service!"

March 18, 2025

5.0

The experience overall has been very good from initial exploratory talk to post-implementation service. Specifically, I can't say enough good things about the implementation! The SSC implementation team was very meticulous and well planned through each milestone. Training was excellent and very accommodating to the end user from the dedicated training with staff and providing an abundance of training material geared specifically to the organization. Definitely one of the best experience I had personally! My organization implemented SSC nearly two years ago and the client service continue to be top notch with a responsive and knowledgeable help desk. I also can't say enough about the SSC Client Care team. A few times, I needed urgent assistance and they went out of their way to provide much needed assistance despite the added challenge of a different time zone. To provide a bit of context, my organization is located on the West Coast and I have no affiliation with SSC nor am I being paid by them to write this review! If your organization is in the midst of sourcing a new Scheduling system, be sure to reach out to SSC!

Pros

Ease of use and intuitive nature of both the front end and back end. The back end programming of the rules are logical and learning curve is not steep with minimal training time.

Cons

Would be ideal if Payroll processing was also integrated directly into SSC instead of going through a 3rd party provider. Having a one-stop shop would allow employees to obtain their paystubs directly within SSC.

Alternatives considered

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing StaffScheduleCare

To be frank, both the installation cost and ongoing pricing was considerably lower than the other alternatives. Another factor was the VP of Sales and Marketing at the time was very knowledgeable about the industry.

Switched from

[ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/)

Amongst all the factors, the biggest determinant to make the switch is due to the flexibility of the product and the client service experience.

Review Source

Response from StaffScheduleCare

March 19, 2025

Thank you so much for your thoughtful and detailed review! We’re especially grateful for your recognition of our new product's ease of use—this is a top priority for us. It’s fantastic to hear that the learning curve was minimal and that our implementation and client care teams have provided a seamless experience. We also appreciate your feedback on payroll integration. A major enhancement is in our roadmap, with a key update already focused on enabling employees to access their pay stubs directly within SSC. We’re always looking for ways to enhance our platform and provide an even more unified experience. Stay tuned for updates, and thanks again for your support and recommendation!

DD

Dana D.  
Director of Human Resources  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "StaffScheduleCare is great all encompassing software."

March 9, 2021

5.0

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.

Pros

It was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.

Cons

I have not had any issues with the Rev5 software, but I just started using it.

Alternatives considered

[Auto Decision Platform](https://www.capterra.com/p/173166/ADP/)

Reason for choosing StaffScheduleCare

The owner of the business chose this software because they were using it at other facilities.

Review Source

Response from StaffScheduleCare

March 11, 2021

Hi Dana, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

JS

Jessie S.  
Manager of Environmental Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Potential to be the best"

November 8, 2021

3.0

It has the potential to be an awesome program, but where there are still issues with the apps and how the support team still isn't 100% comfortable with the program, I find we have to do a lot of trial and error with reporting.

Pros

easy to use, but the major issue is when we can't figure out how to run a specific report, the support team is usually guessing as well.

Cons

The new update requires you to refresh the page for some major users (i.e. management). Also, there are two apps on mobile which confuses staff and provides the wrong calendar/schedule. Frustrating!

Review Source

Response from StaffScheduleCare

November 11, 2021

Hi Jessie, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your concern in regard to refreshing pages. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

mN

melanie N.  
payroll and schedule coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "very user friendly "

May 27, 2021

5.0

i love using it i use it all day long

Pros

I like the colors and that fac that i can make changes easy. customer support is beyond amazing.. detailed and fast

Cons

we are in the middle of upgrading so i know the new software will be more user friendly

Review Source

Response from StaffScheduleCare

May 28, 2021

Hi Melanie, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words about our SSC Support Team. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

LB

Liz B.  
Executive Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Review"

October 30, 2020

5.0

Pros

User friendly software, ability for frontline staff to input their availability and requests online

Cons

I know it is on StaffScheduleCare roadmap, the need to make the program compatible to google chrome and eliminate the need for Silverlight. Ability to save (archive) versions of the master schedule so Homes have a historical view of changes made.

Review Source

Response from StaffScheduleCare

November 2, 2020

Hi Liz, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! We are all set to release our new HTML5 version very shortly. Your Account Manager will be reaching out to discuss timelines once a date has been formally set. We have also escalated your request to programming for the archived versions of the master schedules. This is a great idea! Please let us know if you need anything else. Thank you! Your Friendly StaffScheduleCare Support Team

LK

Lisa K.  
HR Associate  
Hospital & Health Care  
Used the software for: 2+ years

### "New Rev 5 conversion"

October 20, 2020

3.0

Still a fan of SSC in general but there is still work to do with the rev 5 version

Pros

I appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.

Cons

The self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.

Reason for choosing StaffScheduleCare

As long as the customer service remains top notch like it is now and improvements continue to be made, we will remain loyal customers.

Review Source

Response from StaffScheduleCare

October 23, 2020

Hi Lisa, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current Self-Scheduling screen issue.

PT

Paula T.  
Director of Care  
Hospital & Health Care  
Used the software for: 2+ years

### "Supervisor review"

November 5, 2021

4.0

It has become better as I use it as well as the changes you have made. I am satisfied with the product.

Pros

I like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.

Cons

I wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.

Review Source

Response from StaffScheduleCare

November 10, 2021

Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your list of wishlist items. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

ER

Eva R.  
Payroll/Benefits Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Unpredictable Review"

March 2, 2021

4.0

The staff is great, in getting back to you, "and creating things for you" rather than training, I know it's quicker but doesn't help me in learning. Knowledge is different with each CSR. Been here six months, and have not had anyone approach for training.

Pros

Still trying to learn the software even being here for six months

Cons

It is not user friendly, trying to understand reporting is another language, unfortunately there is no instruction manual created for process, only shown what is required. Employee data, tracking, is weak. The screens overlap can't all information.

Review Source

Response from StaffScheduleCare

March 4, 2021

Hi Eva, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words on our SSC Support Team. We really appreciate your feedback! Your Account Manager will be reaching out shortly to review our current training programs available with StaffScheduleCare. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

SR

Sue R.  
Schedule Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Scheduling made easy"

February 5, 2021

5.0

I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.

Pros

I find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!

Cons

Updating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.

Review Source

Response from StaffScheduleCare

February 8, 2021

Hi Sue, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Master Schedule shifts item mentioned below. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

ET

Erlinda T.  
Food Services Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Feedback on the SCC Systems"

March 25, 2021

3.0

User friendly and support system from SCC to help with concerns/issues.

Pros

Easy to use if al the information are accurate behind the scene.

Cons

When Active Schedule is not aligning to team members MASTER LINES.

Switched from

[WebWork Time Tracker](https://www.capterra.com/p/151338/WebWork-Time-Tracker/)

Innovation and functionalities

Review Source

Response from StaffScheduleCare

March 26, 2021

Hi Erlinda, Thank you for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback! Your Account Manager will be reaching out shortly to discuss your questions about the Active Schedule. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

NC

Nancy C.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "A Great Scheduling Software"

May 25, 2021

5.0

Very good experience. Support staff are very helpful and knowledgeable.

Pros

I love the functionality from seeing the employees daily / monthly/ master schedule, time banks, time cards, payroll. It is all in front of my with a click of my mouse. A definite time saver in a lot of ways.

Cons

When integrating to a new version the time that is needed to learn the new functionality.

Review Source

Response from StaffScheduleCare

May 26, 2021

Hi Nancy, Thank you for your kind words and for taking the time to review our StaffScheduleCare product suite. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

CM

Carol-Ann M.  
Payroll Cordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "four star"

October 20, 2020

4.0

quite Satisfied

Pros

The customer Service, very helpful and patient with all of my requests. I never feel rushed or that what I am asking is silly

Cons

I find it slow and takes a long time to load between actions

Reason for choosing StaffScheduleCare

Ease of use and options available

Review Source

Response from StaffScheduleCare

October 23, 2020

Hi Carol-Ann, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out shortly to discuss more about your current speed issue.

CA

Claudia A.  
Director of Resident Progra,s  
Hospital & Health Care  
Used the software for: 2+ years

### "Satisfactory to say the least"

May 25, 2021

3.0

Pros

customer service is always helpful quick response time

Cons

too many rules in the system, that if not entered precisely will effect the punch in and out of the system

Review Source

Response from StaffScheduleCare

May 26, 2021

Hi Nancy, Thank you for taking the time to review our StaffScheduleCare product suite. We will always strive to ensure your software is in compliance with your current collective bargaining agreement. Please let us know if we can help assist with any adjustments that may be needed. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

WV

Wendy V.  
HR  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Elmira District Community Living"

October 20, 2020

4.0

very good service, especially during set up

Pros

easy to use, excellent master schedule set up.

Cons

sometimes the speed is slow refreshing pages. That I can't enter a new manager before the date the staff changes jobs.

Review Source

Response from StaffScheduleCare

October 23, 2020

Hi Wendy, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We appreciate your feedback! Your Account Manager will be reaching out shortly to discuss more about your current speed issue.

AN

Alfredo N.  
Staffing Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "A good system! "

February 5, 2021

4.0

Pros

easy of usage for using scheduling and putting in people

Cons

report generation and toggling on from one thing to another can't do multiple windows at a time

Review Source

Response from StaffScheduleCare

February 8, 2021

Hi Alfredo, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words. We really appreciate your feedback! Your Account Manager will be reaching out shortly to assist in discussing the Reports Library and to help identify solutions to aid with multiple screens/windows open at any given moment. Please let us know if you need anything else. Thank you! Your StaffScheduleCare Account Management Team

SY

Sherri Y.  
Program Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "quick and helpful customer service"

November 5, 2021

4.0

Pros

It has been a somewhat easy transition with the education and customer service from your team.

Cons

I find it difficult to schedule- when an employee is on vacation or LOA or casual and they don't appear on the weekly schedule so it takes quite a bit of fiddling to get them on the schedule.

Review Source

Response from StaffScheduleCare

November 10, 2021

Hi Sherri, Thank you for taking the time to review our StaffScheduleCare product suite and for your kind words! Your Account Manager will be reaching out to you shortly to discuss your Scheduling with Attendance Codes and Vacation Entitlements. We really appreciate your feedback! Thank you! Your StaffScheduleCare Account Management Team

DP

DENISE P.  
P&C coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "New user"

January 15, 2021

4.0

Pros

I started using the software about 8 months ago. I can say it is intuitive for someone who used a scheduling/hris system before. For someone new, it requires time to learn all the different features. Customer service is amazing.

Cons

Limitations such as no possibility of adding the badge # in the TSR reports.

Review Source

Response from StaffScheduleCare

January 25, 2021

Hi Denise, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Cheers, Your StaffScheduleCare Account Management Team

PB

Paula B.  
Support Services Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Moderate user"

November 8, 2021

4.0

Good, for scheduling, Problems sometimes with getting things to print i.e. master schedules for individuals sometimes a problem.

Pros

Integration, I don't know...easy for scheduling, but not for reports, wizard is great.

Cons

Reports can be confusing, so many things to "click" to get what you need. Perhaps the most popular with our company could be in a different color font, so easy to find the report you want to generate?

Review Source

Response from StaffScheduleCare

November 11, 2021

Hi Paula, Thank you for taking the time to review our StaffScheduleCare product suite. We appreciate your feedback and will use it to further enhance the experience for all other StaffScheduleCare users. Your Account Manager will be reaching out to discuss a few options available for your current Reports Library. Cheers, Your StaffScheduleCare Account Management Team

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