# Synthesia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Synthesia Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more. Source: https://www.capterra.com/p/198045/Enact --- # Synthesia Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synthesia ## What is Synthesia? Synthesia is the world's first AI video communications platform - in a browser. Did you know that you retain 95% of a video’s message, compared to 10% if reading it in text? Our mission is to empower everyone to make video content - without cameras, microphones or studios. Companies of all sizes are converting their training, sales or support content to AI video. Enable your employees and customers to experience engaging video content, instead of reading through boring PDF documents. ## What is Synthesia used for? [Video Making](https://www.capterra.com/video-making-software/)[Presentation](https://www.capterra.com/presentation-software/)[Text-To-Speech](https://www.capterra.com/text-to-speech-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 314 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Artificial Intelligence / 2025 - Generative AI / 2025 - Presentation / 2025 - Video Editing / 2025 - Video Making / 2025 Our "Best of" badge program showcases products with the highest ratings... - AI Video Generator / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Synthesia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.synthesia.io&name=Synthesia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synthesia 4.6 (314) VS. [4.7 (263)](https://www.capterra.com/p/182240/Vyond/reviews/) Starting Price $29 Per User, Per Month Starting Price $58 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (314) Ease Of Use 4.6 (1,135) Value For Money 4.3 (292) Value For Money 4.4 (993) Customer Service 4.4 (279) Customer Service 4.6 (943) ## Synthesia alternatives [4.8 (229)](https://www.capterra.com/p/10004414/Riverside/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Movavi Video Editor Plus](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) [4.8 (1,135)](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/reviews/) Starting price $54.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) [CreateStudio](https://www.capterra.com/p/203897/Create-Studio/) [4.8 (578)](https://www.capterra.com/p/203897/Create-Studio/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203897/Create-Studio/) [Fliki](https://www.capterra.com/p/246351/Fliki/) [4.7 (345)](https://www.capterra.com/p/246351/Fliki/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/246351/Fliki/) [View all alternatives](https://www.capterra.com/p/198045/Enact/alternatives/) ## FAQs about Synthesia Overview ### What problems does Synthesia solve? Synthesia solves slow, expensive video production for training, onboarding, product explainers, and multilingual communications. It removes the need for actors, studios, repeated shoots, and manual localization while making updates fast. L&D teams, HR, marketers, educators, sales teams, and global operations benefit most from creating polished videos from scripts in minutes. Answer based on 209 reviews Overview ### Which roles and teams benefit most from Synthesia? Synthesia is most used by executives, founders, and business owners who need fast, scalable video creation for presentations, internal updates, and customer communication. Marketing teams use it to produce promotional and explainer content, while trainers, educators, and HR leaders rely on it for onboarding, learning modules, and consistent employee training. Answer based on 314 reviews Overview ### What company size and industries is Synthesia built for? Synthesia is built mainly for small businesses, which make up 78% of reviewers, with e-learning the top industry at 16%. It supports Learning and Development, Sales, Product, Marketing, Business Development, Internal Training, HR, and Recruitment, with additional use in IT services at 9% and marketing and advertising at 6%. Answer based on 314 reviews Features and Usability ### What are the key features of Synthesia? Synthesia includes avatar video creation, text-to-video, and script editing as its most-discussed core features. Reviewers also highlight multi-language AI voices, custom and personal avatars, video templates, subtitles, and basic video editing. Differentiator features include voice cloning, screen recording, and media library access for training videos, explainers, and localized content. Answer based on 231 reviews Pricing ### How much does it cost and what fees or limitations are included? Synthesia starts at $29/user/month for the Starter plan, while Creator costs 89/user/month. A free version and free trial are available. Reviewers often say it cuts production costs and time, but some find pricing high for the included monthly video minutes and note export rendering limits. Answer based on 45 reviews Integrations ### Which third-party tools and platforms does Synthesia integrate with? Synthesia integrates with Microsoft PowerPoint, Articulate 360, and Intercom natively, with reviewers also connecting it to Camtasia, ChatGPT, Kapwing, and Heights Platform. Common use cases include presentation import, e-learning authoring, customer communication, video editing, and course hosting across content production and training workflows. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on Synthesia? Synthesia is generally easy to onboard, with nontechnical users often creating simple training videos within hours thanks to a clear interface. Training is available through live online sessions, webinars, videos, and documentation. Admins or teams needing advanced editing, graphics, or support beyond tutorials may need more time. Answer based on 30 reviews Getting Started and Support ### What customer support options does Synthesia offer, and how do users rate the experience? Synthesia offers email/help desk, FAQ/forum, a knowledge base, 24/7 live support, and chat. Users often describe support as helpful, courteous, and fast, with chat especially convenient during work. Some report slower replies across time zones, difficulty reaching the right person, and frustration when billing or moderation issues are not resolved. Answer based on 36 reviews Avatar video ### How good is Synthesia for creating avatar videos? Synthesia makes avatar video creation fast and accessible for marketing teams, trainers, and small businesses that need polished content quickly. It works well for multilingual explainers, training, and branded presentations, though some users want more expressive voices, deeper editing controls, and clearer moderation rules for regulated or sensitive topics. Answer based on 231 reviews ## Who uses Synthesia? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 183 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 183 reviews Education & Learning 16% Education & Learning 16% Marketing 16% Administrative 15% Creative & Design 13% Others 40% Top industries Based on 183 reviews Information Technology and Services 32% E-Learning 26% Marketing and Advertising 19% Education Management 14% Other 9% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Video Creation 4.6 (168) 90.48% of 168 reviewers that rated this feature as important or highly important With this capability, you can quickly produce professional videos using intuitive tools and AI avatars. Reviewers appreciate how it saves significant time, is easy to use even for beginners, and allows for fast editing and updates without needing video expertise. Video Editing 4.4 (165) 75.76% of 165 reviewers that rated this feature as important or highly important This aspect lets you easily revise and update videos with a user-friendly interface. Reviewers indicate editing is straightforward and saves time, but some feel advanced editing options are limited and the platform can be slow or clunky at times. Voice-Over/Audio 4.4 (119) 83.19% of 119 reviewers that rated this feature as important or highly important You benefit from natural-sounding, multilingual voice-overs with strong lip-sync. Reviewers appreciate the variety of voices, language support, and realistic audio, though some note a desire for more vocal nuance and improved pronunciation in non-English languages. Text to Video 4.5 (113) 83.19% of 113 reviewers that rated this feature as important or highly important It gives you the ability to transform scripts into videos in multiple languages efficiently. Some reviewers find this saves time, is easy to use, and produces accurate results, though a few mention the need for better script control and improved pronunciation. Templates 4.3 (85) 78.82% of 85 reviewers that rated this feature as important or highly important Synthesia offers a wide range of customizable templates that help you create videos faster. Users think templates save time, are visually appealing, and provide flexibility, though some wish for more variety and better fit for diverse business needs. Animation 4.0 (77) 74.03% of 77 reviewers that rated this feature as important or highly important Ability to insert animations/transitions Synthesia 68 features Define levels of authorization for access to specific files or systems Utilizes AI to create or enhance compelling and engaging video/product scripts. Generates AI-based speech for natural sounding voices. Software program that continuously adjusts its behavior based on observed data Tools for the systematic analysis of various types of data or statistics Ability to insert animations/transitions Ability to insert animations/transitions Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Visual GUI that allows users to manage audio tracks, instruments, filters, etc. The system automatically saves work on an interval without the user needing to manually save Organize and group data or items based on various criteria Provides a channel for team members to share media files, communicate, and work together Helps blend colors in the video for smoother transitions Leave comments and notes on documents for others to view The ability to create unique content Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Import or export content Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Generative AI can aid in creative design tasks by generating novel and innovative designs Allows users to build custom voices for TTS applications. Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Check text for proper grammar usage Store and manage images Identify different languages Enable businesses to implement machine learning algorithms on business data such as sales and revenue Translate multiple types of language through AI technology Collection of images, videos and other digital content that can be used Manage and support multiple languages Supports multiple voices. Supports various file formats Process and analyze human language in text or audio form Generative AI models can create personalized recommendations for users based on their preferences and behavior. Preview materials before finalizing projects Share pre-configured sets of data organized and presented in a specific manner with the organization Preview and make real-time changes in the web content Receive data and information in real time Receive system updates as soon as any changes are made Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Automatically create subtitles/closed captions Create, save, and re-purpose templates for emails, forms, etc. Synthesia offers a wide range of customizable templates that help you create videos faster. Users think templates save time, are visually appealing, and provide flexibility, though some wish for more variety and better fit for diverse business needs. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Edit text as needed Create text to match video content Turns text into natural sounding speech It gives you the ability to transform scripts into videos in multiple languages efficiently. Some reviewers find this saves time, is easy to use, and produces accurate results, though a few mention the need for better script control and improved pronunciation. Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Transcoding an analog video to a digital file for storage With this capability, you can quickly produce professional videos using intuitive tools and AI avatars. Reviewers appreciate how it saves significant time, is easy to use even for beginners, and allows for fast editing and updates without needing video expertise. This aspect lets you easily revise and update videos with a user-friendly interface. Reviewers indicate editing is straightforward and saves time, but some feel advanced editing options are limited and the platform can be slow or clunky at times. Helps businesses market their videos Pre-built and/or customizable templates for video design and creation. Generative AI can be employed to create virtual characters, avatars, or digital personas Generating realistic and highly customizable voices for any application. Generates computer-based voices from text or scripts. You benefit from natural-sounding, multilingual voice-overs with strong lip-sync. Reviewers appreciate the variety of voices, language support, and realistic audio, though some note a desire for more vocal nuance and improved pronunciation in non-English languages. 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Features 4.5 (314) 4.5 Based on 314 reviews ## Pricing Value for money 4.3 (292) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198045/Enact/pricing/) Free $0.00 It includes: - 1 editor - 3 minutes per video/month - 6 AI avatars - 120+ Languages & accents - 60+ video templates - Image and video uploads - Multiple avatars on one scene - Screen recorder Starter $29.00 Per User,Per Month It includes: - 10 minutes of video/month - Text to Video - 120+ Languages & accents - 60+ built-in avatars - Screen recorder - Import PowerPoints - MP4 downloads - Up to 50 slides per video - AI script assistant - 1 editor and 3 guest seats - Update video content - Auto-generated closed captions - Video embeds - Share page Creator $89.00 Per User,Per Month It includes: - All Starter plan features - 30 minutes of video/month - 90+ AI Avatars - Upload Custom Fonts - Audio downloads - Branded share page - CTA on share page - 1 editor and 5 guests - Custom Avatar (with annual deal) Value for money 4.3 (292) 4.3 Based on 292 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Articulate 360](https://www.capterra.com/p/156978/Articulate-360/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (279) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (279) 4.4 Based on 279 reviews ## User reviews Overall rating 4.6 Based on 314 reviews Filter by rating 5(226) 4(70) 3(6) 2(1) 1(11) Mentioned topic Sorted by most recent Tyra O. People Operations Specialist II Computer Software ### "Love, love, LOVE Synthesia! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2026 Overall, I was really impressed with how granular and detailed the tool was. Every aspect of my training was customizable. I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce. Pros I really appreciated that I didn't have to start from scratch with Synthesia. We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs. Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most. Cons I felt that it could be a bit buggy at times-- comes with the territory. I felt that at times I would ask for voice inflection change or pronunciation of a word to be different and the avatar just could not get it right. I had to get creative in how I forced the avatar to say exactly what I intended. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Matias C. Marketing Director Marketing and Advertising ### "Scalable avatar video creation for marketing & education" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2025 I’m Matías, founder of Anunzi (digital marketing & AI). We’ve used Synthesia to produce avatar videos for our brand and for educational clients, mainly short explainers and landing-page assets. From a security perspective, the platform has felt professional and transparent about data handling, and we’ve had no issues in daily agency use. In terms of value for money, it shines when replacing traditional production or when you need to publish many short videos quickly; the ROI is less clear if you require multiple seats or heavy post-production. Customer support has been courteous and effective, usually pointing us to workable solutions on first contact. Voice generation is good for clear, neutral delivery and keeps improving, but expressive tone is the next step I’d like to see. Feature-wise, it’s optimized for speed, brand consistency, and non-technical creators rather than deep post, which is fine for our core use cases; for advanced edits, we export and finish elsewhere. On audience engagement, our avatar explainers have outperformed static content on watch-through and comprehension for both marketing pages and internal training. Overall, I’d rate Synthesia 4 stars: a reliable, scalable tool for producing on-brand avatar videos, with room to grow in voice expressiveness and advanced editing. Pros I like how quickly I can turn a script into a professional-looking avatar video without coordinating studios, actors, or voiceover talent. The voice library and languages are broad, lip-sync is solid, and pronunciation controls help with brand names and acronyms. Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients. The workflow is predictable, the documentation is clear, and support has been responsive when we’ve needed guidance. Cons The voices can still sound a bit robotic on longer narrations or when I need nuanced emotion. The built-in editor is intentionally simple, which means limited timeline control, transitions, and audio mixing; for anything beyond straightforward cuts and captions, I often finish in another NLE. Pricing is fair for a small team, but adding seats and workspaces can escalate costs. I’ve also seen occasional render queues at peak times, so planning ahead helps. Alternatives considered [OpenArt](https://www.capterra.com/p/10015082/OpenArt/) Reasons for choosing Synthesia I was looking for more specialized tools for AI Avatars Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jide G. Founder Information Technology and Services ### "One of the worst platforms I’ve used, save your money." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 September 25, 2025 I’ve given Synthesia.io multiple chances, and the experience has been nothing but frustrating. Their content moderation is inconsistent, subjective, and completely lacking in transparency. I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong. The technology itself is extremely limited. Small edits... like swapping an avatar for a picture or correcting pronunciation... cause unnecessary issues and delays. For a platform that markets itself as cutting-edge AI video generation, it feels outdated and unreliable. What’s worse is the customer support. Instead of offering real solutions, they hide behind policy links and warnings. It feels more like dealing with an automated system than a team that values paying customers. At this point, I’ve wasted far too much time and energy. If you’re considering this service, don’t. There are better, more transparent, and more reliable platforms out there. Synthesia.io is simply not worth it. Pros Their stock avatars are high quality and visually impressive, but the policies around how they can be used are unnecessarily restrictive and highly subjective. Instead of empowering creators, the rules feel arbitrary, making it difficult to confidently use the very tools that are supposed to be the platform’s main strength. What should be a feature that adds value ends up creating hesitation and frustration, since approval seems more dependent on interpretation than on clear, consistent standards. Cons Synthesia.io enforces policies that feel entirely subjective and inconsistent. Videos that are approved one day can be flagged the next, even when only minor, harmless edits are made, such as changing an image or fixing word pronunciation. Instead of clear, transparent guidelines, users are left guessing what might trigger moderation, which creates unnecessary frustration and wasted time. The lack of explanation or consistency makes their so-called “standards” feel arbitrary, leaving creators vulnerable to random enforcement rather than a fair, predictable system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jade M. Digital Marketing Specialist Marketing and Advertising ### "AI videos for faceless content" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 8, 2025 Synthesia is basically your AI-powered video buddy. You get a polished video with a realistic AI avatar talking your words. Pretty good in a lot of areas, needs work in others. Pros Tons of avatars to choose from, so your videos actually feel human. No awkward robot vibes. Supports a lot of languages and fast translation/dubbing. Cons Sometimes the AI avatars can feel a little stiff, especially if you want super expressive gestures. Also pricier for big teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Lucas B. Founder Retail ### "No refunds, low quality" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 27, 2025 Very poor and frustrating. They would not refund me even after it became clear in 2 hours that the service was not what was promised. Pros I did not like Synthesia, I found the quality lacking and the AI features not robust enough to actually deliver either 1. a good quality script 2. a good quality video layout 3. convincing video Cons Everything looks like boxy AI without tone or inflection in the voices. I did not like that at all. I tried it for 2 - 3 hours and then I asked for a refund and they refused citing their terms of service. This was not disclosed when signing up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WG Warren G. Chief Technology Officer Medical Devices ### "Overly Restrictive & Poorly Managed Content Moderation — Not Suitable for Medical, Diagnostics, Healthcare, or Biotech Companies" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 14, 2025 We evaluated Synthesia for corporate investor and clinician presentations. Our first practice video — based entirely on our public corporate website and focused on a valid, fully compliant medical diagnostics company — was automatically rejected with the message: “Your video submission does not comply with our content moderation policies and cannot be approved.” The support process was frustrating: Initial responses were from an AI bot with canned text. When a human replied, they admitted the content was flagged because it was “medical related” and therefore any use of their stock avatars is prohibited unless you pay extra for a “custom avatar” (minimum $1,000/year). They labeled our material as “medical advice” despite it containing no diagnosis, treatment guidance, or unsafe claims — it was an investor/clinical trial overview. The moderation team refused to reconsider, and the support team said they could not override moderation decisions. The company clearly believes it knows better than its customers what is “appropriate content” and does not trust customers to self-regulate their own content. For companies in healthcare, biotech, medical diagnostics, or related scientific fields — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all. This limitation is buried in their Acceptable Use Policy and not clearly stated before purchase. Additional issues: When I asked to close my account after realizing the platform would not work for our needs, customer service made no effort at retention — not even a basic attempt to understand the problem or offer solutions. There is also no self-service way to close or delete your account; you must contact support and wait for them to process it. I am not sure how any services company can exist with such rigid policies and poor customer service. Why this matters: If you work in regulated industries, you will likely hit the same roadblock, wasting time and resources. The platform’s automated content moderation is overly broad, misclassifies legitimate content, offers no practical appeal process, shows zero trust in customer judgment, and makes account closure unnecessarily difficult. Pros: Was unable to fully test the product due to unreasonable and restrictive content management. Cons: Overly broad, poorly implemented content moderation No real human review in moderation decisions Company does not trust customers to self-regulate Policy not transparent before purchase Support cannot resolve moderation issues Hidden upsell for “custom avatar” if your content touches on any medical topic No self-service account deletion; must go through support No customer retention effort when cancelling Location: Texas, USA Would I recommend to others? No — especially not for healthcare, biotech, or scientific organizations. Pros Was unable to fully test the product due to unreasonable and restrictive content management. I suppose for companies outside of biotech or research, this may be an okay software. Cons \- Overly broad, poorly implemented content moderation - No real human review in moderation decisions - Company does not trust customers to self-regulate - Policy not transparent before purchase - Support cannot resolve moderation issues - Hidden upsell for “custom avatar” if your content touches on any medical topic - No self-service account deletion; must go through support - No customer retention effort when cancelling Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Sara N. Operations Manager Construction ### "Easy to Use, Great for people who make lots or presentations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 Pros Saved me a lot of time and made my presentation look professional. It was easy to present to my team. Cons I don't think in my day to day work or at least in my position or company that there are enough features for my to utilize to make the subscription worth it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Tony G. Owner Retail ### "Terrible waste of time - Poor & slow support with bad AI moderation" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 19, 2025 Terrible. Wasted hours with nothing to show for it. Terrible support system. Their customer support is Tess which is AI. Gave them every opportunity to "support" me over a 3 day period. Pros Ease of use, many options for avatars and voices. Not much else after that everything else was very poor. Cons Their support is SLOW and POOR. Their content moderation system is critically flawed. Have to pay for a the privilege to appeal a rejected video. Then the video gets approved but hours later then again rejected. Huge waste of time. Oh, and there is no content violation - just poor AI. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rob P. CEO Health, Wellness and Fitness ### "Synthesia is Changing the Game " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2025 My overall experience with Synthesia has been highly positive. We are able to create high-quality videos that fit our specific needs quickly and efficiently. These videos can then be translated into any language, which greatly expands the audience of our videos to match the global nature of our company. The partnership with \[sensitive content hidden\] has allowed our videos to come to life with clips that perfectly reflect our written content. I am excited to see how Synthesia continues to benefit us as we continue to create more and more videos to supplement our products. Pros Synthesia is easy to learn and use, and its robust operating system fits the needs of our company very well. The platform is designed for high-quality videos to be generated in a streamlined and professional way, without a huge time demand. Synthesia is changing the game for Above the Neck, because it has given us the opportunity to create videos which enhance our products on a massive scale. We believe the videos we generate through Synthesia will help all of our customers now and in the future. Cons There are seldom cons associated with Synthesia. My only hope is to someday see more "expressive" avatars that fit the profile needed to best suit the nature of our company (i.e. athletic, youthful, dynamic). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK David K. CEO E-Learning ### "A key tool for anyone creating recorded content" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 17, 2025 Synthesia is a great way to create videos without the hassle of finding and recording presenters. Very easy to update and localize. Pros Super-quick way to create high-quality person-to-camera videos in any language. Very easy to use with lots of layout options. Cons Hopefully will gain some additional features like camera control to make the videos even more visually interesting. Alternatives considered [HeyGen](https://www.capterra.com/p/10015133/HeyGen/) Reasons for choosing Synthesia Easier to use, better Avatars and simpler interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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