# Synthesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Synthesia the right Artificial Intelligence solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198045/Enact/reviews --- Synthesia 4.6 (314) [View alternatives](https://www.capterra.com/p/198045/Enact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 15th, 2026 # Reviews of Synthesia Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews MC Matias C Marketing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients.“ October 6, 2025 FC Frank C The ChefOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, a few of my videos were blocked, even though I had only created a harmless weather report with my own avatar. When creating my avatar, it wasn’t clear that the outro also needed to be recorded as video and not just audio.“ September 30, 2024 Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce.“ May 19, 2026 WG Warren G Chief Technology OfficerMedical Devices, 2 - 10 employeesUsed the software for: I used a free trial. “There is also no self-service way to close or delete your account; you must contact support and wait for them to process it.“ August 14, 2025 PB Paul B Knowledge ManagerFinancial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The Avatars offer our business a wide range of selection to consider for various use cases and the clear product enhancement roadmap that has delivered enhancements across time are enhancing and unlocking more potential for our business.“ June 12, 2025 JG Jide G FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong.“ September 25, 2025 AT Andriy T Motion DesignerAutomotive, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Synthesia turns typical presentations into engaging, dynamic videos, which was super valuable for internal use (warehouse training, compliance, HR hiring, Signature authorisation policy) in our company.“ September 10, 2024 KS Khairul S LecturerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I have big difficulties to develop my own avatar features in Synthesia due to stringent rules that couldn't accept the images just due to simple brightness issue“ June 13, 2025 ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Love, love, LOVE Synthesia! " May 19, 2026 5.0 Overall, I was really impressed with how granular and detailed the tool was. Every aspect of my training was customizable. I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce. Pros I really appreciated that I didn't have to start from scratch with Synthesia. We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs. Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most. Cons I felt that it could be a bit buggy at times-- comes with the territory. I felt that at times I would ask for voice inflection change or pronunciation of a word to be different and the avatar just could not get it right. I had to get creative in how I forced the avatar to say exactly what I intended. Review Source MC Matias C. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Scalable avatar video creation for marketing & education" October 6, 2025 4.0 I’m Matías, founder of Anunzi (digital marketing & AI). We’ve used Synthesia to produce avatar videos for our brand and for educational clients, mainly short explainers and landing-page assets. From a security perspective, the platform has felt professional and transparent about data handling, and we’ve had no issues in daily agency use. In terms of value for money, it shines when replacing traditional production or when you need to publish many short videos quickly; the ROI is less clear if you require multiple seats or heavy post-production. Customer support has been courteous and effective, usually pointing us to workable solutions on first contact. Voice generation is good for clear, neutral delivery and keeps improving, but expressive tone is the next step I’d like to see. Feature-wise, it’s optimized for speed, brand consistency, and non-technical creators rather than deep post, which is fine for our core use cases; for advanced edits, we export and finish elsewhere. On audience engagement, our avatar explainers have outperformed static content on watch-through and comprehension for both marketing pages and internal training. Overall, I’d rate Synthesia 4 stars: a reliable, scalable tool for producing on-brand avatar videos, with room to grow in voice expressiveness and advanced editing. Pros I like how quickly I can turn a script into a professional-looking avatar video without coordinating studios, actors, or voiceover talent. The voice library and languages are broad, lip-sync is solid, and pronunciation controls help with brand names and acronyms. Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients. The workflow is predictable, the documentation is clear, and support has been responsive when we’ve needed guidance. Cons The voices can still sound a bit robotic on longer narrations or when I need nuanced emotion. The built-in editor is intentionally simple, which means limited timeline control, transitions, and audio mixing; for anything beyond straightforward cuts and captions, I often finish in another NLE. Pricing is fair for a small team, but adding seats and workspaces can escalate costs. I’ve also seen occasional render queues at peak times, so planning ahead helps. Alternatives considered [OpenArt](https://www.capterra.com/p/10015082/OpenArt/) Reason for choosing Synthesia I was looking for more specialized tools for AI Avatars Review Source JG Jide G. Founder Information Technology and Services Used the software for: Less than 6 months ### "One of the worst platforms I’ve used, save your money." September 25, 2025 1.0 I’ve given Synthesia.io multiple chances, and the experience has been nothing but frustrating. Their content moderation is inconsistent, subjective, and completely lacking in transparency. I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong. The technology itself is extremely limited. Small edits... like swapping an avatar for a picture or correcting pronunciation... cause unnecessary issues and delays. For a platform that markets itself as cutting-edge AI video generation, it feels outdated and unreliable. What’s worse is the customer support. Instead of offering real solutions, they hide behind policy links and warnings. It feels more like dealing with an automated system than a team that values paying customers. At this point, I’ve wasted far too much time and energy. If you’re considering this service, don’t. There are better, more transparent, and more reliable platforms out there. Synthesia.io is simply not worth it. Pros Their stock avatars are high quality and visually impressive, but the policies around how they can be used are unnecessarily restrictive and highly subjective. Instead of empowering creators, the rules feel arbitrary, making it difficult to confidently use the very tools that are supposed to be the platform’s main strength. What should be a feature that adds value ends up creating hesitation and frustration, since approval seems more dependent on interpretation than on clear, consistent standards. Cons Synthesia.io enforces policies that feel entirely subjective and inconsistent. Videos that are approved one day can be flagged the next, even when only minor, harmless edits are made, such as changing an image or fixing word pronunciation. Instead of clear, transparent guidelines, users are left guessing what might trigger moderation, which creates unnecessary frustration and wasted time. The lack of explanation or consistency makes their so-called “standards” feel arbitrary, leaving creators vulnerable to random enforcement rather than a fair, predictable system. Review Source JW Justin W. Senior Consultant - Advisory and Change Management Human Resources Used the software for: 6-12 months ### "Game Changer!" March 12, 2025 5.0 Simply amazing. I work with AI tools, but this platform has provided productivity and innovation gains that far, far exceeded my expectations Pros Simple, clean UI with amazing AI support to generate scripts and some very realistic AI avatars. The reduction in overhead and time-to-deliver has been game-changing for us, enabling our organisation to support our clients with engaging content at 10% of the cost, delivered in hours, not weeks. The video screen capture browser extension save further time and means the content can be created end-to-end in the one platform. Cons The video editing tools are still in development. They are functional, but currently missing a few features that would further reduce efforts. The voice actors for my region (Australia) are limited, but they seem to be adding new options regularly. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) AI features and the content output quality in Synthesia was far, far superior Review Source VH Vickey H. Multimedia Developer Higher Education Used the software for: 6-12 months ### "Meets all my multimedia needs" June 6, 2025 5.0 Overall Synthesia has helped to cut production time and create media pieces. The training and ongoing support is fantastic. Pros Synthesia is easy to use. They are constantly building their avatar database and templates. The company has great customer and technical support Cons I cannot select which slides I need to publish. Sometimes I need to pull a couple of slides not every slide in the project. Not a big deal, but would be a great feature. Switched from [Colossyan Creator](https://www.capterra.com/p/264645/Colossyan-Creator/) Initially promised many features that were not developed yet. Many technical issues. Clunky and hard to use. Review Source DK David K. CEO E-Learning Used the software for: 1-2 years ### "A key tool for anyone creating recorded content" June 17, 2025 4.0 Synthesia is a great way to create videos without the hassle of finding and recording presenters. Very easy to update and localize. Pros Super-quick way to create high-quality person-to-camera videos in any language. Very easy to use with lots of layout options. Cons Hopefully will gain some additional features like camera control to make the videos even more visually interesting. Alternatives considered [HeyGen](https://www.capterra.com/p/10015133/HeyGen/) Reason for choosing Synthesia Easier to use, better Avatars and simpler interface Review Source PR Pierre R. Ops Manager Security and Investigations Used the software for: 6-12 months ### "Synthesia is great innovation that helps large businesses!" June 5, 2025 4.0 great experience, their team is very positive and proactive. I like that we can pump out a lot of training videos quickly if needed. Pros New innovation they keep coming out with and ease of use. I enjoy the avatars they have and love that they continue to add more. Cons The editing software could be better and the quality of their video player. Many times when played from their video player the sound and video do not sync. Alternatives considered [Constructor Avatar](https://www.capterra.com/p/10014136/Avatar/) Reason for choosing Synthesia Had more features and better avatars. also ease of implementation. Review Source NE Nilsa E. Educator Education Management Used the software for: 6-12 months ### "Cool videos with avatars!" March 26, 2025 4.0 My experience was good. however, it is a bit hard to customize when using own scripts. I wish it had a few more templates for Education or professional videos. Pros Customizing avatars to make the videos look more fun and professional Cons hard to create videos using my own script. Reason for choosing Synthesia I liked Synthesia usability and flexibility and price. Switched from [invideo](https://www.capterra.com/p/180680/InVideo/) looking for more usability and flexibility. Review Source LV Leng V. Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great tool for beginners " May 20, 2025 4.0 My overall experience has been positive. It helps tremendously in content creation. It doesn't take me long to generate a video. However, the more I use it, the more demanding I get. this is only normal. Pros Easy to use. Video, image, and music library available. Downloads easy. Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc Cons It's slow. AI avatars/speakers lack of certain rhythm when speaking. Sometimes I need them to do a pause and continue with certain pitch or inflection that I cannot get from the avatar. Also, it bother me not to be able to edit the music in the library. It enters late and with a low volume in the video. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing Synthesia After researching and reading about functionalities I decided to start with free trial of both synthesia and invideo.io. The latter was awful Review Source VR Verified Reviewer Training Development E-Learning Used the software for: Less than 6 months ### "Effective and visually impactful" March 11, 2025 5.0 Synthesia saves me a lot of time when creating visual presentations and narrating and publishing them. Pros My favorite feature of Synthesia is the Avatars. I love their body movement, intonation, and how dynamic and realistic they can be. Cons The price is a little too high, and I don't like the few publishing minutes you get for that price. Alternatives considered [VEED](https://www.capterra.com/p/193780/VEED/)[Camtasia](https://www.capterra.com/p/203013/Camtasia/)[Canva](https://www.capterra.com/p/168956/Canva/)[Visla](https://www.capterra.com/p/10015121/Visla/) Reason for choosing Synthesia Because of the AI script generator and the AI Avatars animation. Review Source PB Paul B. Knowledge Manager Financial Services Used the software for: 2+ years ### "Synthesi...yea!" June 12, 2025 5.0 Our experience has gone from good to better to best. We've used Synthesia to drive customer, staff and training videos. Enabling a commercial opportunity to increase revenue. The overall enhancements and roadmap of the product shows that the user(s) are at the forefront of Synthesias mind and making a truly single platform for media creation is clear. We renewed for a further 2 years and took out additional licences to support our growth and opportunities from our initial ''test'' of the tool Pros The ease to build videos in a single instance. Videos that previously took days, now take hours (or minutes) to complete. The Avatars offer our business a wide range of selection to consider for various use cases and the clear product enhancement roadmap that has delivered enhancements across time are enhancing and unlocking more potential for our business. Cons The overlap of visuals can become quite messy to manage - this has since been addressed in a release from the supplier where we can now easily navigate and manage Review Source JV Jim V. Training and Development Manager Banking Used the software for: 2+ years ### "Synthesia A+ all the way!" June 5, 2025 5.0 Very satisfied overall - nice ending results, easy to use, and custom options are a very nice touch! Pros The easy learning curve to get started and the continued enhancements are great. The ability to create your personal avatar and voice is a lovely touch! Cons The inability of the PowerPoint import option to transfer photos from the original PPT. This can be quite frustrating and time-consuming. Review Source RH Russ H. Projects Director Information Technology and Services Used the software for: 6-12 months ### "Synthesia is the best one that I reviewed." May 20, 2025 4.0 I have used Synthesia to create marketing videos. The system was easy to learn and I managed to create a decent video in about an hour and a really good simple video after a couple of hours. The AI avatar is not perfect but it is very good. I've still got a bit more to learn but 9 out of 10 in a score so for. Pros The AI avatars are really good and easy to use within your videos. The sound quality is very good and videos can be created quite easily. Cons There was a small intermittent bug when viewing the video which was a bit annoying but this happens from time to time with complex software. Review Source SS Shira S. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great low-cost tool with flexible voice options" May 18, 2025 4.0 Overall a good tool for the price, but I await more options and capabilities with the video editing. Pros I like the variety of voices in different languages and dialects. The new ability to pause videos is very helpful as well. Cons The video editing capabilities are limiting. I end up doing a lot of work outside synthesia and importing them in. Review Source NM Natasa M. Virtual assistant Design Used the software for: 1-2 years ### "18 months old user :)" June 17, 2025 5.0 I am with Synthesia last 18 months. Till now I do hundreds of minutes for different purposes, usualy my personal avatar. Pros I love Synthesia because it is easy to use, good customer support, and lot of regular updates. Languages options are excellent. Cons Few times I have problems with personal avatars, it was not good quality from first generated time. Must repeate shooting Review Source KS Khairul S. Lecturer Education Management Used the software for: Less than 6 months ### "Synthesia review " June 13, 2025 3.0 My experience with Synthesia somehow considering as average and I managed develop several videos within a limitation of the systems Pros Synthesia has good and smooth video with a lot of free and premium avatars and multi languages available Cons I have big difficulties to develop my own avatar features in Synthesia due to stringent rules that couldn't accept the images just due to simple brightness issue Review Source VR Verified Reviewer Senior Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Clever AI tool for creating videos at scale" March 11, 2025 4.0 We needed to create product video explainers and video content to make our website and socials more engaging - but we don't have in-house spokespersons to be the face of the videos. Synthesia allows us to create videos quickly and easily to help broaden our reach and educate our audience. Pros The AI generator speeds up video production timelines and can magic up scripts and visuals to match; some of the avatars are outstanding, some need a little more training! As an editing tool it's easy to use and the AI support chat bot is very clever. Cons Some of the animation styles are a bit dated however I can see new features being added all the time. Some of the avatars are a little bit clunky. The AI generated visuals can sometimes go a bit off-brand / topic but it's easy to use it as a foundation to then edit. I wouldn't use the videos without human eyes to bring them more in line. Review Source JB James B. President Sports Used the software for: 6-12 months ### "I feel like Synthesia stole from me" March 6, 2025 3.0 I signed up early, so I got the old plan. Then when they introduced the new plans, my account did not show any more online. Because of this, I could not cancel and they took seven hundred dollars from me when I did not want to renew. I feel like they stole my money. Pros Intuitive. I actually liked the service a lot. Cons Billing charged me for renewal automatically for a full year that I did not want. Support was an Ai bot that told me the charge was non-refundable. What a ripoff! I did not want to continue with the service. It was impossible to cancel online and they made their 'support' very non-supportive. Review Source LM Lisa M. Senior Training Advisor E-Learning Used the software for: Less than 6 months ### "A fabulous tool for creating virtual training" April 7, 2025 5.0 Fabulous. I've really enjoyed getting to know how to use this program and can see it's potential for our business needs. Pros Synthesia makes it so easy to produce a polished video that clearly communicates the key points I need to get across in on-demand training programs. The program's intuitive and easy to navigate, especially if you attend the first couple of free orientation training sessions, which the company currently offers live and for free. It's quick and easy to create a script and then tweak and refine that script so it's crisp and pitch perfect. Then it's easy to go in and refine the visuals so they're reinforcing the main points you're making. Cons It would be great if some avatars incorporated hand gestures, rather than just being talking heads. Also, I'd love video clips of different lengths and greater variety. The selection is already good, but I hope the library of video and visuals will continue to expand. Review Source EB Elaine B. Learning and Development Partner Oil & Energy Used the software for: Less than 6 months ### "Create dazzling, professional videos with ease" March 13, 2025 5.0 Its been a game-changer, saved lots of time. Instead of labour intensive animation, in a fraction of the time, I can get avatars to present content. Pros The variety of avatars and voices is fabulous and the quality is brilliant, really uplifts videos and makes them engaging. Cons Until the video is actually rendered by Synthesia, you don't know for sure, that the avatars are going to pronounce all the words correctly. I've had to tweak scripts because there are some words that the VO just can't get consistently right. Review Source DM David M. Lead Consultant E-Learning Used the software for: 6-12 months ### "A great tool" March 14, 2025 5.0 excellent - easy to use and saves me heaps of time and money compared to filming Pros so easy and quick, and compared to video, cheap and easy to make changes Cons I tend to use up my time very quickly lol Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Synthesia value for money, quality and ease of use Review Source FS Francisco S. Innovation lead Information Technology and Services Used the software for: 2+ years ### "Really useful for tutorials and capacitations" March 25, 2025 4.0 Synthesis is used to prepare presentation or capacitation videos, tutorials and others. If you gave some video skills this is a great complement Pros This solve al need of locution issues into a company. Cons License limitations, I'm a communicator in my company and the limited licenses are a blocker for use it freely. Review Source AN Andrew N. Director of Human Resources Non-Profit Organization Management Used the software for: Less than 6 months ### "Creating Training Videos Made Easy!" March 11, 2025 5.0 Really amazing how technology has come a long way. Great experience and saving me money and time in creating training videos for employees. Pros Being able to use AI to generate videos and use of AI avatar to make videos more engaging Cons Would like more premium avatars and more premium voice selections Review Source MB Michael B. Executive Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great solution" February 13, 2025 5.0 I like it I like the quality of the voices Pros Easy and simple to use it’s easy to do the prompts for the text. I like being able to have different options for media, sometimes a video, and I like the quality of the avatars. Cons It’s very difficult to understand how to use the minutes Review Source GS Grant S. Director Training and Consulting Insurance Used the software for: Less than 6 months ### "Unlocking Potential Communication Opportunities" March 17, 2025 5.0 My overall experience apart from my personal voice was exceptional. Pros The major features was ease of use and creative ways in which avar=tars engage with other materials. Cons The major issue that I faced was the fact that my personal avatar voice could not have a South African accent. Kept making me Australian. Review Source Similar Products Featured ## Related categories [AI Video Generator](https://www.capterra.com/ai-video-generator-software/)[Video Making](https://www.capterra.com/video-making-software/)[Text-To-Speech](https://www.capterra.com/text-to-speech-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.