# Page 2 | Synthesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Synthesia the right Artificial Intelligence solution for you? Explore 313 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198045/Enact/reviews --- Synthesia 4.6 (313) [View alternatives](https://www.capterra.com/p/198045/Enact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Synthesia ## Showing most helpful reviews Showing 26-50 of 313 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WG Warren G. Chief Technology Officer Medical Devices Used the software for: I used a free trial ### "Overly Restrictive & Poorly Managed Content Moderation — Not Suitable for Medical, Diagnostics, Healthcare, or Biotech Companies" August 14, 2025 1.0 We evaluated Synthesia for corporate investor and clinician presentations. Our first practice video — based entirely on our public corporate website and focused on a valid, fully compliant medical diagnostics company — was automatically rejected with the message: “Your video submission does not comply with our content moderation policies and cannot be approved.” The support process was frustrating: Initial responses were from an AI bot with canned text. When a human replied, they admitted the content was flagged because it was “medical related” and therefore any use of their stock avatars is prohibited unless you pay extra for a “custom avatar” (minimum $1,000/year). They labeled our material as “medical advice” despite it containing no diagnosis, treatment guidance, or unsafe claims — it was an investor/clinical trial overview. The moderation team refused to reconsider, and the support team said they could not override moderation decisions. The company clearly believes it knows better than its customers what is “appropriate content” and does not trust customers to self-regulate their own content. For companies in healthcare, biotech, medical diagnostics, or related scientific fields — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all. This limitation is buried in their Acceptable Use Policy and not clearly stated before purchase. Additional issues: When I asked to close my account after realizing the platform would not work for our needs, customer service made no effort at retention — not even a basic attempt to understand the problem or offer solutions. There is also no self-service way to close or delete your account; you must contact support and wait for them to process it. I am not sure how any services company can exist with such rigid policies and poor customer service. Why this matters: If you work in regulated industries, you will likely hit the same roadblock, wasting time and resources. The platform’s automated content moderation is overly broad, misclassifies legitimate content, offers no practical appeal process, shows zero trust in customer judgment, and makes account closure unnecessarily difficult. Pros: Was unable to fully test the product due to unreasonable and restrictive content management. Cons: Overly broad, poorly implemented content moderation No real human review in moderation decisions Company does not trust customers to self-regulate Policy not transparent before purchase Support cannot resolve moderation issues Hidden upsell for “custom avatar” if your content touches on any medical topic No self-service account deletion; must go through support No customer retention effort when cancelling Location: Texas, USA Would I recommend to others? No — especially not for healthcare, biotech, or scientific organizations. Pros Was unable to fully test the product due to unreasonable and restrictive content management. I suppose for companies outside of biotech or research, this may be an okay software. Cons \- Overly broad, poorly implemented content moderation - No real human review in moderation decisions - Company does not trust customers to self-regulate - Policy not transparent before purchase - Support cannot resolve moderation issues - Hidden upsell for “custom avatar” if your content touches on any medical topic - No self-service account deletion; must go through support - No customer retention effort when cancelling Review Source WF William F. Dir of Enablement Information Technology and Services Used the software for: Less than 6 months ### "Professional Productivity Enhancer - Top Notch!" June 5, 2025 5.0 5 star experience truly - not just the ease of creation and the productivity it has handed back to me but in the response that I am getting from our sales and exec team members. The ability to edit/customize when needed due to internal updates is amazing. Can't say enough about this product/platform and how it has truly revolutionized the way I work. Pros The real business value for me with Synthesia is the time savings in preparing and production of assets that have been received at Onapsis with great feedback! The time saved through the automation has allowed me to be more creative in the development of content that resonates with the audience. When you have a partner like Synthesia, your creativity excels due to the lack of pressure of recording an asset over and over due to human error. The functionality is intuitive and the application is easy to learn. Additionally, the AI assistant that acts as online help is excellent, probably the best I have experienced in an application. Overall Synthesia has increased my productivity more than I ever imagined, and the resulting assets are top-notch. Cons At the moment, there is not much I can call out - some of the Avatar voices are challenging but after reviewing all of them I have established a set that will appear in all assets I create! Review Source SG Sandro G. OWNER-Video Maker and director Broadcast Media Used the software for: 6-12 months ### "USE A.I. WITH Human I. and creativity" March 14, 2025 5.0 I use especially for customer engagement and voiceovers. And to produce my demo proposals video too. Translation is a strong point to convict customers to buy my services. Pros All of it, it's a revolutionary system.I like avatars fidelity, so real. AI features for all, scripting , VoiceOver and translations, voices are real. I can produce a whole video inside app and complete with my edited sequences. Cons I would like to have real preview with watermarks instead of fixed speaker/actor.So that I can correct some details using my tricks and workaround . Review Source AG Ame G. manager Alternative Medicine Used the software for: Less than 6 months ### "Waste on Time and Money" May 3, 2025 1.0 I’ve been working on creating my video for the past two weeks, putting in so much time and effort to ensure it turned out well. Then all of a sudden, without any notice or explanation, the app decided not to approve it and even removed it entirely. What’s even more frustrating is the fact that I actually paid for this service—and now all of that has gone to waste. I can’t even export my work. So what exactly did I pay for? It feels incredibly unfair and disappointing to invest both time and money only to end up with nothing. This kind of treatment is unacceptable, and honestly, I can’t recommend this app to anyone. Please think twice before using it. Pros first i like it, but later on, as im exporting, it took. 1 day to approve, most likely their avatars have too much restriction of use. given you pay for it. Cons The terms and customer service of this app are truly disappointing. I even submitted a request for verification because the video I created was specifically intended for internal use by my team. Some of the details included were necessary and couldn’t be removed, as they were essential to the content. Despite this, and without offering any explanation or proper communication, the app simply disapproved the video and removed it altogether. We weren’t even informed about the decision. It’s frustrating and unprofessional to be treated this way, especially when users are paying for the service. Review Source GR Geoff R. Founder Financial Services Used the software for: 2+ years ### "Without doubt - Excellent" June 5, 2025 5.0 It's been excellent. From customer service to helpdesk, through to regular upgrades. They listen to hardcore users and develop solutions quickly Pros It's an all-in-one solution for our video production needs. Allows us to scale our workflow and get content out and published quickly. We couldn't operate without it Cons I can't really say there are any cons. It's still a maturing product so there is a constant stream of upgrades that address little niggles. There are constantly trying to make workflows more efficient Review Source KM Katy M. CMO Information Technology and Services Used the software for: 1-2 years ### "A game-changing product for small business that uses videos to sell & support" March 24, 2025 5.0 For years, I had been searching for an easy video editor with the ability to use avatars. This way, we are able to keep our marketing crew anonymous and not put their faces all over the internet, but also have fun, friendly, and professional videos. Synthesia makes it so easy to do this that we have created many more videos than ever before. Now, Synthesia can also re-voice narrative video which is phenomenal! This has truly been one of the best upgrades to our marketing and support teams--it's like having an in-house team dedicated to videos, and no one on the team needs to be the "face" of the company. Pros Easy to use, great avatars and voices--this makes my small company's videos so much better and more professional. Cons I do end up linking together the short videos using the video editor product Camtasia, also adding our company intro/outro. It would be nice to do it all in Synthesia. Review Source RP Rob P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Synthesia is Changing the Game " June 17, 2025 5.0 My overall experience with Synthesia has been highly positive. We are able to create high-quality videos that fit our specific needs quickly and efficiently. These videos can then be translated into any language, which greatly expands the audience of our videos to match the global nature of our company. The partnership with \[sensitive content hidden\] has allowed our videos to come to life with clips that perfectly reflect our written content. I am excited to see how Synthesia continues to benefit us as we continue to create more and more videos to supplement our products. Pros Synthesia is easy to learn and use, and its robust operating system fits the needs of our company very well. The platform is designed for high-quality videos to be generated in a streamlined and professional way, without a huge time demand. Synthesia is changing the game for Above the Neck, because it has given us the opportunity to create videos which enhance our products on a massive scale. We believe the videos we generate through Synthesia will help all of our customers now and in the future. Cons There are seldom cons associated with Synthesia. My only hope is to someday see more "expressive" avatars that fit the profile needed to best suit the nature of our company (i.e. athletic, youthful, dynamic). Review Source ML Marco L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Total enttäuscht" June 4, 2025 1.0 Ich bin maßlos enttäuscht von Synthesia und werde das alle wissen lassen! Wie sie mit der Ablehnung umgegangen sind ist unsinnig, dumm und nicht nachvollziehbar. Andere Beiträge in den USA von extrem zweifehlafter Natur rutschen offenbar durch das Zensurraster. Ich bin ein seriöser Unternehmer und sie haben sich scheinbar nicht die Mühe gemacht, zu verstehen, warum und zu welchem Anlass wir das Video gemacht haben. Es steckte sehr viel Arbeit darin und sie haben es einfach gelöscht! Nicht einfach nur abgelehnt und uns die Chance gegeben, es so zu ändern, damit es den Regularien entspricht. NEIN, sie haben die ganze Arbeit gelöscht. Sie haben auch nicht GENAU gesagt, was ihnen nicht passt, Sie habt es einfach abgeschossen! Typisch USA!!! Pros An sich (technisch) macht es einen guten Eindruck. Anwendung ist einigermaßen intuitiv und die Auswahl an Szenen ist gut. Cons Statische Avatare (keine Zuwendung zu anderen Objekten bzw. Avataren). In der Hauptsache ist es die "Einordnung" des erstellten Videos. Ich habe ein Video als Teaser für einen Vortrag erstellt, der ein KI-Szenario 2027 beschreibt. Dieses Video wurde gelöscht ohne zu sagen, was GENAU ihnen nicht gepasst hat. Verdammt viel Arbeit steckte darin und ich hatte KEINE Chance, etwas zu retten. Review Source NM Natalie M. Instructional Technology Designer E-Learning Used the software for: 1-2 years ### "Not quite worth the money" March 11, 2025 3.0 It's very expensive, but not worth the money because of the final product after generation. It does not save me time because I have to regenerate to try to get better results but the avatars do not sync well with the voices. I find the voice options limited and fewer are realistic. I have tried other products and will go with them in the future. Pros Variety of avatars from diverse demographics and styles. Easy of interface use. Massive library of stock images and videos that relate to niche topics and audiences. Easily edit timing of elements. Ability to add pauses in speaker's speech. Cons The quality of the avatars are not great. More often than not, the avatars do not look realistic in their expressions or gestures. My experience has been that the avatars do not realistically sync with the speech and their mouth movements do not correspond to the appropriate sound. Due to poor avatar generation quality, I've had to waste my minute and credits republishing projects to attempt to get a better version of the avatars. Some of the voices are absolutely fake. The number of voices is limited and it's often difficult to find one that matches the avatar. It does not accept SSML (Speech Synthesis Markup Language) which would help with proper intonation and inflection. It's also difficult to try to find voices after you've selected a character. Review Source SS Shira S. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Great low-cost tool with flexible voice options" May 18, 2025 4.0 Overall a good tool for the price, but I await more options and capabilities with the video editing. Pros I like the variety of voices in different languages and dialects. The new ability to pause videos is very helpful as well. Cons The video editing capabilities are limiting. I end up doing a lot of work outside synthesia and importing them in. Review Source GB Guido B. CEO Media Production Used the software for: 1-2 years ### "Synthesia: Easy for producing avatars" March 12, 2025 5.0 fair, innovative, i‘m in more than two years Pros It is very easy to use and good quality in avatars Cons No interactive avatars and avatars are very different in coulor-grading, so it is difficult tu use them together in scenes. The last new avatars are better. Alternatives considered [HeyGen](https://www.capterra.com/p/10015133/HeyGen/) Reason for choosing Synthesia i need both for my business to gett more different avatars a d i have different use cases Review Source AP Andres P. Marketing Manager EMEA Medical Devices Used the software for: 2+ years ### "Breaking Language Barriers with Synthesia: A Game-Changer for Multilingual Video Content in EMEA" October 22, 2024 5.0 As the Marketing Manager for EMEA, managing a region with over 16 different languages, Synthesia has been a revelation for our video content creation process. The standout feature for me is the tool's ability to effortlessly generate avatars that can speak multiple languages, with incredibly natural speech and lifelike facial expressions. This has allowed us to create localized, engaging content for our diverse audience without needing separate video shoots for each language. The efficiency and quality are unparalleled, saving us time and budget while maintaining high engagement across markets. Pros What I loved most about Synthesia is its ability to generate avatars that seamlessly communicate in over 16 languages. This multilingual feature has been particularly impactful in the EMEA region, enabling us to create localized content that speaks directly to our audience in their native languages without compromising quality or speed. Cons I can't say I have found something I don't like now. Review Source LV Leng V. Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great tool for beginners " May 20, 2025 4.0 My overall experience has been positive. It helps tremendously in content creation. It doesn't take me long to generate a video. However, the more I use it, the more demanding I get. this is only normal. Pros Easy to use. Video, image, and music library available. Downloads easy. Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc Cons It's slow. AI avatars/speakers lack of certain rhythm when speaking. Sometimes I need them to do a pause and continue with certain pitch or inflection that I cannot get from the avatar. Also, it bother me not to be able to edit the music in the library. It enters late and with a low volume in the video. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing Synthesia After researching and reading about functionalities I decided to start with free trial of both synthesia and invideo.io. The latter was awful Review Source PS Paola S. Director Security and Investigations Used the software for: Less than 6 months ### "Synthesia is an excellent tool for creating high-quality videos quickly and effortlessly." March 21, 2025 5.0 Synthesia is an excellent tool for creating high-quality videos quickly and effortlessly. The platform is incredibly user-friendly, allowing users to generate professional-looking videos in just a few minutes. Pros We used Synthesia to develop training videos for our employees, replacing long written manuals with short, visually engaging content. This not only improved knowledge retention but also saved time, as employees could quickly grasp key concepts without needing extensive reading. The feedback has been overwhelmingly positive, with team members appreciating the clarity and accessibility of the information. Cons One area for improvement would be the synchronization of the avatars, which could be further refined. Additionally, better training for more languages, such as Portuguese, would enhance the overall experience and make the tool even more versatile. Review Source NM Natasa M. Virtual assistant Design Used the software for: 1-2 years ### "18 months old user :)" June 17, 2025 5.0 I am with Synthesia last 18 months. Till now I do hundreds of minutes for different purposes, usualy my personal avatar. Pros I love Synthesia because it is easy to use, good customer support, and lot of regular updates. Languages options are excellent. Cons Few times I have problems with personal avatars, it was not good quality from first generated time. Must repeate shooting Review Source CM Clint M. Director of manufacturing Mining & Metals Used the software for: Less than 6 months ### "Director of Manufacturing " June 6, 2025 4.0 Sales representatives very good, helpful and patient. Log on details went effortlessly. Resources to links to webinar also available good reminders Pros The ease of putting the slide packs together. The ability to truly make it your own content. Avatar creation with languages very impressive Cons To be honest it’s hard not to like it but the cost per account played a big part from my head office allowing how many accounts that I could purchase, if it was cheaper I could of used maybe 5 accounts in Canada alone. Not including my Global branches Reason for choosing Synthesia Sales representative contention, ease of use and import of content library Review Source TL Tiffany L. Director of Human Resources Machinery Used the software for: Less than 6 months ### "A great tool to save money for training and compliance for your organization." June 5, 2025 4.0 Synthesia has saved our organization in our training budgets and it helps us meet requirements for compliance training, allowing more flexibility with our team. Pros We like the ease of using Synthesia for our onboarding and training needs. The voices can sometimes be a bit robotic and sometimes it glitches in the middle of the video, but it’s an easy fix. Overall, it has been extremely beneficial. Cons Although there are a lot of options, it’s not easy to combine different templates or videos we decide last minute to merge. Review Source DD David D. Assistant Public Affairs Officer Civic & Social Organization Used the software for: Less than 6 months ### "Easy AI Figure and Text Generator for a Dynamic Presentation." May 16, 2025 4.0 Very satisfied with the product and cost. It's functionality was great except for the selfy AI which would not generated after several times. Otherwise, I highly recommend this product. Pros The ease of creating an AI Figure, initial text content and the great synchronization of the software. It performed very well after tweaking it. Cons There was a bit of work needed once you started editing the text and/or chaning AI Figures where the didn't want to speak (mouth moving). But after working through it in the end, it came out perfect. Also the customized AI of yourself did not work, I tried it several times. Alternatives considered [Fiverr Pro](https://www.capterra.com/p/237603/Fiverr-Business/) Reason for choosing Synthesia Made more financial sense even though I had to do the work myself. Review Source KW Kindra W. Downstream Strategic Marketing Manger Medical Devices Used the software for: I used a free trial ### "A 5-Star AI Video Tool with Realistic Avatars & Seamless Multilingual Videos" June 5, 2025 5.0 I’m very impressed with Synthesia. The avatars look realistic, the platform is intuitive, and customer support has been excellent. Highly recommend for AI-powered video creation! Pros I love how easy Synthesia is to use—creating professional videos is quick and efficient. The ability to generate videos in multiple languages is a huge advantage, especially for a global company like ours. Cons So far, I don’t have any major complaints, though I’ve only been using the platform for two weeks. One minor improvement could be the avatar voice inflections, but this might be due to how I recorded my own voice for customization. I think it would be great to have an option to adjust the inflection of the words if they're off. Review Source KS Khairul S. Lecturer Education Management Used the software for: Less than 6 months ### "Synthesia review " June 13, 2025 3.0 My experience with Synthesia somehow considering as average and I managed develop several videos within a limitation of the systems Pros Synthesia has good and smooth video with a lot of free and premium avatars and multi languages available Cons I have big difficulties to develop my own avatar features in Synthesia due to stringent rules that couldn't accept the images just due to simple brightness issue Review Source VR Verified Reviewer Senior Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Clever AI tool for creating videos at scale" March 11, 2025 4.0 We needed to create product video explainers and video content to make our website and socials more engaging - but we don't have in-house spokespersons to be the face of the videos. Synthesia allows us to create videos quickly and easily to help broaden our reach and educate our audience. Pros The AI generator speeds up video production timelines and can magic up scripts and visuals to match; some of the avatars are outstanding, some need a little more training! As an editing tool it's easy to use and the AI support chat bot is very clever. Cons Some of the animation styles are a bit dated however I can see new features being added all the time. Some of the avatars are a little bit clunky. The AI generated visuals can sometimes go a bit off-brand / topic but it's easy to use it as a foundation to then edit. I wouldn't use the videos without human eyes to bring them more in line. Review Source BT Bonnie T. Founder and CEO Public Relations and Communications Used the software for: Less than 6 months ### "Great video product to create and edit content easily" March 17, 2025 5.0 Very good - I started on a free trial and moved up to a paid version within a week. Pros Ease of use, the ability to scale my business with creative video content easily. Cons Not being able to change the intonation of words. Alternatives considered [Descript](https://www.capterra.com/p/230702/Descript/) Reason for choosing Synthesia Descript was clunky and hard to use and didn't offer same functions Review Source hT hugo T. CEO Security and Investigations Used the software for: Less than 6 months ### "Been using for a month now and results are incredible" February 14, 2025 5.0 Excellent product, it helps me saving time and money by creating videos very easily. Pros It is very easy to transform an idea (or text) into a video. I have tested other platforms and Synthesia is by far the easiest one. Cons I would like to create different avatars (some of them with a non-natural look i.e. a robot, or a dog). Seems that it is not possible at the moment. Alternatives considered [Runway Gen-2](https://www.capterra.com/p/10014838/Runway-Gen-2/)[Doodly](https://www.capterra.com/p/228844/Doodly/)[Vyond](https://www.capterra.com/p/182240/Vyond/)[CreateStudio](https://www.capterra.com/p/203897/Create-Studio/)[Biteable](https://www.capterra.com/p/182178/Biteable/) Reason for choosing Synthesia Because they had the features I was looking for. Review Source DB Dineshkumar B. Video Editor and Motion Graphics Information Technology and Services Used the software for: Less than 6 months ### "GOAT- Greatest of All Tool (Synthesia)" June 10, 2025 4.0 So far, it's been great, and I'm excited to learn more about AI-generated videos. The meeting setups and explanations have also been smooth and easy to understand. Pros It's a highly useful tool for video editors, bringing together copyright-free templates, music, and media under one roof. It also saves valuable time, making the editing process more efficient. Cons The templates and media are not aligned with latest trends. The music doesn’t play during the preview stage. Review Source NE Nathalie E. Sales Training and Change Manager Food & Beverages Used the software for: 6-12 months ### "My experience on Synthesia" October 7, 2024 4.0 I really enjoy working on Synthesia. I use it to create short videos of training. It is easy to use, efficient and time saving ! The translation in many languages is also very useful to create content that are scalable accross all the Group companies. Pros The possibility to create your own avatar, in your surrounding. It looks so real ! Cons The lack of avatars (non personal) with office background. There is only one but the woman avatar looks too old for the type of video I want to create. 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