--- title: "Synthesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Synthesia the right Artificial Intelligence solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198045/Enact/reviews/" page_type: "reviews" language: "en" --- Synthesia 4.6 (314) [View alternatives](https://www.capterra.com/p/198045/Enact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Synthesia Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews MC Matias C Marketing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients.“ October 6, 2025 FC Frank C The ChefOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, a few of my videos were blocked, even though I had only created a harmless weather report with my own avatar. When creating my avatar, it wasn’t clear that the outro also needed to be recorded as video and not just audio.“ September 30, 2024 Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce.“ May 19, 2026 JG Jide G FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong.“ September 25, 2025 PB Paul B Knowledge ManagerFinancial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The Avatars offer our business a wide range of selection to consider for various use cases and the clear product enhancement roadmap that has delivered enhancements across time are enhancing and unlocking more potential for our business.“ June 12, 2025 KS Khairul S LecturerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I have big difficulties to develop my own avatar features in Synthesia due to stringent rules that couldn't accept the images just due to simple brightness issue“ June 13, 2025 AP Andres P Marketing Manager EMEAMedical Devices, 10,001+ employeesUsed the software for: More than 2 years. “This multilingual feature has been particularly impactful in the EMEA region, enabling us to create localized content that speaks directly to our audience in their native languages without compromising quality or speed.“ October 22, 2024 JG Jide G FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “For a platform that markets itself as cutting-edge AI video generation, it feels outdated and unreliable.“ September 25, 2025 ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Love, love, LOVE Synthesia! " May 19, 2026 5.0 Overall, I was really impressed with how granular and detailed the tool was. Every aspect of my training was customizable. I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce. Pros I really appreciated that I didn't have to start from scratch with Synthesia. We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs. Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most. Cons I felt that it could be a bit buggy at times-- comes with the territory. I felt that at times I would ask for voice inflection change or pronunciation of a word to be different and the avatar just could not get it right. I had to get creative in how I forced the avatar to say exactly what I intended. Review Source MC Matias C. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Scalable avatar video creation for marketing & education" October 6, 2025 4.0 I’m Matías, founder of Anunzi (digital marketing & AI). We’ve used Synthesia to produce avatar videos for our brand and for educational clients, mainly short explainers and landing-page assets. From a security perspective, the platform has felt professional and transparent about data handling, and we’ve had no issues in daily agency use. In terms of value for money, it shines when replacing traditional production or when you need to publish many short videos quickly; the ROI is less clear if you require multiple seats or heavy post-production. Customer support has been courteous and effective, usually pointing us to workable solutions on first contact. Voice generation is good for clear, neutral delivery and keeps improving, but expressive tone is the next step I’d like to see. Feature-wise, it’s optimized for speed, brand consistency, and non-technical creators rather than deep post, which is fine for our core use cases; for advanced edits, we export and finish elsewhere. On audience engagement, our avatar explainers have outperformed static content on watch-through and comprehension for both marketing pages and internal training. Overall, I’d rate Synthesia 4 stars: a reliable, scalable tool for producing on-brand avatar videos, with room to grow in voice expressiveness and advanced editing. Pros I like how quickly I can turn a script into a professional-looking avatar video without coordinating studios, actors, or voiceover talent. The voice library and languages are broad, lip-sync is solid, and pronunciation controls help with brand names and acronyms. Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients. The workflow is predictable, the documentation is clear, and support has been responsive when we’ve needed guidance. Cons The voices can still sound a bit robotic on longer narrations or when I need nuanced emotion. The built-in editor is intentionally simple, which means limited timeline control, transitions, and audio mixing; for anything beyond straightforward cuts and captions, I often finish in another NLE. Pricing is fair for a small team, but adding seats and workspaces can escalate costs. I’ve also seen occasional render queues at peak times, so planning ahead helps. Alternatives considered [OpenArt](https://www.capterra.com/p/10015082/OpenArt/) Reason for choosing Synthesia I was looking for more specialized tools for AI Avatars Review Source JG Jide G. Founder Information Technology and Services Used the software for: Less than 6 months ### "One of the worst platforms I’ve used, save your money." September 25, 2025 1.0 I’ve given Synthesia.io multiple chances, and the experience has been nothing but frustrating. Their content moderation is inconsistent, subjective, and completely lacking in transparency. I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong. The technology itself is extremely limited. Small edits... like swapping an avatar for a picture or correcting pronunciation... cause unnecessary issues and delays. For a platform that markets itself as cutting-edge AI video generation, it feels outdated and unreliable. What’s worse is the customer support. Instead of offering real solutions, they hide behind policy links and warnings. It feels more like dealing with an automated system than a team that values paying customers. At this point, I’ve wasted far too much time and energy. If you’re considering this service, don’t. There are better, more transparent, and more reliable platforms out there. Synthesia.io is simply not worth it. Pros Their stock avatars are high quality and visually impressive, but the policies around how they can be used are unnecessarily restrictive and highly subjective. Instead of empowering creators, the rules feel arbitrary, making it difficult to confidently use the very tools that are supposed to be the platform’s main strength. What should be a feature that adds value ends up creating hesitation and frustration, since approval seems more dependent on interpretation than on clear, consistent standards. Cons Synthesia.io enforces policies that feel entirely subjective and inconsistent. Videos that are approved one day can be flagged the next, even when only minor, harmless edits are made, such as changing an image or fixing word pronunciation. Instead of clear, transparent guidelines, users are left guessing what might trigger moderation, which creates unnecessary frustration and wasted time. The lack of explanation or consistency makes their so-called “standards” feel arbitrary, leaving creators vulnerable to random enforcement rather than a fair, predictable system. Review Source JW Justin W. Senior Consultant - Advisory and Change Management Human Resources Used the software for: 6-12 months ### "Game Changer!" March 12, 2025 5.0 Simply amazing. I work with AI tools, but this platform has provided productivity and innovation gains that far, far exceeded my expectations Pros Simple, clean UI with amazing AI support to generate scripts and some very realistic AI avatars. The reduction in overhead and time-to-deliver has been game-changing for us, enabling our organisation to support our clients with engaging content at 10% of the cost, delivered in hours, not weeks. The video screen capture browser extension save further time and means the content can be created end-to-end in the one platform. Cons The video editing tools are still in development. They are functional, but currently missing a few features that would further reduce efforts. The voice actors for my region (Australia) are limited, but they seem to be adding new options regularly. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) AI features and the content output quality in Synthesia was far, far superior Review Source VH Vickey H. Multimedia Developer Higher Education Used the software for: 6-12 months ### "Meets all my multimedia needs" June 6, 2025 5.0 Overall Synthesia has helped to cut production time and create media pieces. The training and ongoing support is fantastic. Pros Synthesia is easy to use. They are constantly building their avatar database and templates. The company has great customer and technical support Cons I cannot select which slides I need to publish. Sometimes I need to pull a couple of slides not every slide in the project. Not a big deal, but would be a great feature. Switched from [Colossyan Creator](https://www.capterra.com/p/264645/Colossyan-Creator/) Initially promised many features that were not developed yet. Many technical issues. Clunky and hard to use. Review Source DK David K. CEO E-Learning Used the software for: 1-2 years ### "A key tool for anyone creating recorded content" June 17, 2025 4.0 Synthesia is a great way to create videos without the hassle of finding and recording presenters. Very easy to update and localize. Pros Super-quick way to create high-quality person-to-camera videos in any language. Very easy to use with lots of layout options. Cons Hopefully will gain some additional features like camera control to make the videos even more visually interesting. Alternatives considered [HeyGen](https://www.capterra.com/p/10015133/HeyGen/) Reason for choosing Synthesia Easier to use, better Avatars and simpler interface Review Source PR Pierre R. Ops Manager Security and Investigations Used the software for: 6-12 months ### "Synthesia is great innovation that helps large businesses!" June 5, 2025 4.0 great experience, their team is very positive and proactive. I like that we can pump out a lot of training videos quickly if needed. Pros New innovation they keep coming out with and ease of use. I enjoy the avatars they have and love that they continue to add more. Cons The editing software could be better and the quality of their video player. Many times when played from their video player the sound and video do not sync. Reason for choosing Synthesia Had more features and better avatars. also ease of implementation. Review Source NE Nilsa E. Educator Education Management Used the software for: 6-12 months ### "Cool videos with avatars!" March 26, 2025 4.0 My experience was good. however, it is a bit hard to customize when using own scripts. I wish it had a few more templates for Education or professional videos. Pros Customizing avatars to make the videos look more fun and professional Cons hard to create videos using my own script. Reason for choosing Synthesia I liked Synthesia usability and flexibility and price. Switched from [invideo](https://www.capterra.com/p/180680/InVideo/) looking for more usability and flexibility. Review Source LV Leng V. Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great tool for beginners " May 20, 2025 4.0 My overall experience has been positive. It helps tremendously in content creation. It doesn't take me long to generate a video. However, the more I use it, the more demanding I get. this is only normal. Pros Easy to use. Video, image, and music library available. Downloads easy. Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc Cons It's slow. AI avatars/speakers lack of certain rhythm when speaking. Sometimes I need them to do a pause and continue with certain pitch or inflection that I cannot get from the avatar. Also, it bother me not to be able to edit the music in the library. It enters late and with a low volume in the video. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing Synthesia After researching and reading about functionalities I decided to start with free trial of both synthesia and invideo.io. The latter was awful Review Source VR Verified Reviewer Training Development E-Learning Used the software for: Less than 6 months ### "Effective and visually impactful" March 11, 2025 5.0 Synthesia saves me a lot of time when creating visual presentations and narrating and publishing them. Pros My favorite feature of Synthesia is the Avatars. I love their body movement, intonation, and how dynamic and realistic they can be. Cons The price is a little too high, and I don't like the few publishing minutes you get for that price. Alternatives considered [VEED](https://www.capterra.com/p/193780/VEED/)[Camtasia](https://www.capterra.com/p/203013/Camtasia/)[Canva](https://www.capterra.com/p/168956/Canva/)[Visla](https://www.capterra.com/p/10015121/Visla/) Reason for choosing Synthesia Because of the AI script generator and the AI Avatars animation. Review Source GR Geoff R. Founder Financial Services Used the software for: 2+ years ### "Without doubt - Excellent" June 5, 2025 5.0 It's been excellent. From customer service to helpdesk, through to regular upgrades. They listen to hardcore users and develop solutions quickly Pros It's an all-in-one solution for our video production needs. Allows us to scale our workflow and get content out and published quickly. We couldn't operate without it Cons I can't really say there are any cons. It's still a maturing product so there is a constant stream of upgrades that address little niggles. There are constantly trying to make workflows more efficient Review Source KM Katy M. CMO Information Technology and Services Used the software for: 1-2 years ### "A game-changing product for small business that uses videos to sell & support" March 24, 2025 5.0 For years, I had been searching for an easy video editor with the ability to use avatars. This way, we are able to keep our marketing crew anonymous and not put their faces all over the internet, but also have fun, friendly, and professional videos. Synthesia makes it so easy to do this that we have created many more videos than ever before. Now, Synthesia can also re-voice narrative video which is phenomenal! This has truly been one of the best upgrades to our marketing and support teams--it's like having an in-house team dedicated to videos, and no one on the team needs to be the "face" of the company. Pros Easy to use, great avatars and voices--this makes my small company's videos so much better and more professional. Cons I do end up linking together the short videos using the video editor product Camtasia, also adding our company intro/outro. It would be nice to do it all in Synthesia. Review Source TG Tony G. Owner Retail Used the software for: Less than 6 months ### "Terrible waste of time - Poor & slow support with bad AI moderation" June 19, 2025 1.0 Terrible. Wasted hours with nothing to show for it. Terrible support system. Their customer support is Tess which is AI. Gave them every opportunity to "support" me over a 3 day period. Pros Ease of use, many options for avatars and voices. Not much else after that everything else was very poor. Cons Their support is SLOW and POOR. Their content moderation system is critically flawed. Have to pay for a the privilege to appeal a rejected video. Then the video gets approved but hours later then again rejected. Huge waste of time. Oh, and there is no content violation - just poor AI. Review Source KW Kindra W. Downstream Strategic Marketing Manger Medical Devices Used the software for: I used a free trial ### "A 5-Star AI Video Tool with Realistic Avatars & Seamless Multilingual Videos" June 5, 2025 5.0 I’m very impressed with Synthesia. The avatars look realistic, the platform is intuitive, and customer support has been excellent. Highly recommend for AI-powered video creation! Pros I love how easy Synthesia is to use—creating professional videos is quick and efficient. The ability to generate videos in multiple languages is a huge advantage, especially for a global company like ours. Cons So far, I don’t have any major complaints, though I’ve only been using the platform for two weeks. One minor improvement could be the avatar voice inflections, but this might be due to how I recorded my own voice for customization. I think it would be great to have an option to adjust the inflection of the words if they're off. Review Source TM Thomas M. Instructional Systems Designer Non-Profit Organization Management Used the software for: Less than 6 months ### "Sysnthesia has been good to me!" June 5, 2025 5.0 I've had very good experiences so far as I've made over 100 videos. I would like to work more with Scenes as I've seen some good examples. Pros The avatars are very lifelike. The dubbing is well done. The avatars are cut out nicely. I love the many templates that are available. I've used several of them. Cons I wish we had more videos to choose from for backgrounds. More controls of the avatar's attitude and tone. Continue with providing various ethnicities with understandable accents. Review Source JB James B. President Sports Used the software for: 6-12 months ### "I feel like Synthesia stole from me" March 6, 2025 3.0 I signed up early, so I got the old plan. Then when they introduced the new plans, my account did not show any more online. Because of this, I could not cancel and they took seven hundred dollars from me when I did not want to renew. I feel like they stole my money. Pros Intuitive. I actually liked the service a lot. Cons Billing charged me for renewal automatically for a full year that I did not want. Support was an Ai bot that told me the charge was non-refundable. What a ripoff! I did not want to continue with the service. It was impossible to cancel online and they made their 'support' very non-supportive. Review Source JN Jan N. CFO Real Estate Used the software for: Less than 6 months ### "Easy entry to the AI Avatar world" March 17, 2025 5.0 At synthesia, we create educational content for our employees. Thanks to AI avatars, we are much more efficient than if we were to film the same content live. The program is easy to use, we quickly implemented it into our workflow and it saves us a lot of time and money. Pros Simple interface for creating videos with AI avatars; easy to understand, fast-responsive, with preview option; also great is the connection to databases of freely available images and videos that can be used in generated videos. Cons Limitation of video generation time within the selected monthly subscription plan; watching already used up time of generated videos is not ideal. Review Source VA Victor A. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Epic tool allowing our small team to do big things" March 12, 2025 5.0 We are creating e-learning videos for different industries and roles in bulk which would not have been feasible for a small team on a budget previously. Pros The ability to be able to create bulk training videos that would typically cost $1000's of dollars, multiple team members and a lot of time, now can be done in hours. Cons Slides generation, its ok and I think as AI improves this will only get better with self-creating relative to the content for that slide. Review Source FS Francisco S. Innovation lead Information Technology and Services Used the software for: 2+ years ### "Really useful for tutorials and capacitations" March 25, 2025 4.0 Synthesis is used to prepare presentation or capacitation videos, tutorials and others. If you gave some video skills this is a great complement Pros This solve al need of locution issues into a company. Cons License limitations, I'm a communicator in my company and the limited licenses are a blocker for use it freely. Review Source NA Nikunj A. CEO Information Technology and Services Used the software for: 6-12 months ### "Phenomenal" June 2, 2025 5.0 Pros The video generation quality, avatars and the editing suite is phenomenal. We use it for a bunch of marketing, training, and sales activities Cons Can get a bit pricey but probably worth the quality. Would be great if more ways are available to use your own avatar without having a good studio at our end Review Source GS Grant S. Director Training and Consulting Insurance Used the software for: Less than 6 months ### "Unlocking Potential Communication Opportunities" March 17, 2025 5.0 My overall experience apart from my personal voice was exceptional. Pros The major features was ease of use and creative ways in which avar=tars engage with other materials. Cons The major issue that I faced was the fact that my personal avatar voice could not have a South African accent. Kept making me Australian. Review Source TL Thomas L. CEO Computer & Network Security Used the software for: 6-12 months ### "CEO / Transformation Startergies and AI Consultant " February 6, 2025 5.0 Very good indeed its allowed us to stream line production of videos Pros User friendly and incredibly easy to convert existing content Cons can be hard to select small items on different layers Review Source PR Paulo R. CEO Marketing and Advertising Used the software for: 1-2 years ### "The best Software " February 6, 2025 5.0 I use Synthesia to create commercial presentations for my company and lectures. Pros Synthesia is the best avatar software on the market! Cons I think the prices are a bit steep, but the quality makes it worth it. And I'm not too fond of the content moderation system. Review Source LH Lainey H. Manager Professional Training & Coaching Used the software for: Less than 6 months ### "Great, user friendly solution " March 11, 2025 5.0 I use this for creating training videos, it’s so easy and user friendly even if you don’t have experience creating or editing videos Pros I love how easy it is to use, I don’t have any experience creating or editing videos but this has made it simple Cons I haven’t been using this very long so I haven’t really run into any downsides yet- it’s a bit pricey though. Review Source CH Chris H. CMO Legal Services Used the software for: Less than 6 months ### "Great product and easy to use!" March 13, 2025 5.0 excellent so far; I enjoy creating videos which we can use for our business Pros Ease of use and the ability to create real-life videos for sales force Cons The review process of some videos which takes too much time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.