--- title: "Synthesia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Synthesia the right Artificial Intelligence solution for you? Explore 314 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198045/Enact/reviews/" page_type: "reviews" language: "en" --- Synthesia 4.6 (314) [View alternatives](https://www.capterra.com/p/198045/Enact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Synthesia Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews MC Matias C Marketing DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients.“ October 6, 2025 FC Frank C The ChefOnline Media, 2 - 10 employeesUsed the software for: Less than 6 months. “Additionally, a few of my videos were blocked, even though I had only created a harmless weather report with my own avatar. When creating my avatar, it wasn’t clear that the outro also needed to be recorded as video and not just audio.“ September 30, 2024 Tyra O People Operations Specialist IIComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce.“ May 19, 2026 WG Warren G Chief Technology OfficerMedical Devices, 2 - 10 employeesUsed the software for: I used a free trial. “There is also no self-service way to close or delete your account; you must contact support and wait for them to process it.“ August 14, 2025 PB Paul B Knowledge ManagerFinancial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The Avatars offer our business a wide range of selection to consider for various use cases and the clear product enhancement roadmap that has delivered enhancements across time are enhancing and unlocking more potential for our business.“ June 12, 2025 JG Jide G FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong.“ September 25, 2025 AT Andriy T Motion DesignerAutomotive, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Synthesia turns typical presentations into engaging, dynamic videos, which was super valuable for internal use (warehouse training, compliance, HR hiring, Signature authorisation policy) in our company.“ September 10, 2024 KS Khairul S LecturerEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I have big difficulties to develop my own avatar features in Synthesia due to stringent rules that couldn't accept the images just due to simple brightness issue“ June 13, 2025 ## Showing most helpful reviews Showing 1-25 of 314 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tyra O. People Operations Specialist II Computer Software Used the software for: 1-2 years ### "Love, love, LOVE Synthesia! " May 19, 2026 5.0 Overall, I was really impressed with how granular and detailed the tool was. Every aspect of my training was customizable. I was able to roll out a professional and polished product to the entire company within a fraction of the time it would normally take to produce. Pros I really appreciated that I didn't have to start from scratch with Synthesia. We had a ton of content that needed to get converted from a detailed deck to a comprehensive company-wide training in a short amount of time-- the only way I was able to make it happen was because Synthesia was built to anticipate my needs. Editing in bulk across my entire video was made easy and done in seconds. If I had a question, I was able to quickly utilize their helpful chat features to get access to support when I needed it most. Cons I felt that it could be a bit buggy at times-- comes with the territory. I felt that at times I would ask for voice inflection change or pronunciation of a word to be different and the avatar just could not get it right. I had to get creative in how I forced the avatar to say exactly what I intended. Review Source MC Matias C. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Scalable avatar video creation for marketing & education" October 6, 2025 4.0 I’m Matías, founder of Anunzi (digital marketing & AI). We’ve used Synthesia to produce avatar videos for our brand and for educational clients, mainly short explainers and landing-page assets. From a security perspective, the platform has felt professional and transparent about data handling, and we’ve had no issues in daily agency use. In terms of value for money, it shines when replacing traditional production or when you need to publish many short videos quickly; the ROI is less clear if you require multiple seats or heavy post-production. Customer support has been courteous and effective, usually pointing us to workable solutions on first contact. Voice generation is good for clear, neutral delivery and keeps improving, but expressive tone is the next step I’d like to see. Feature-wise, it’s optimized for speed, brand consistency, and non-technical creators rather than deep post, which is fine for our core use cases; for advanced edits, we export and finish elsewhere. On audience engagement, our avatar explainers have outperformed static content on watch-through and comprehension for both marketing pages and internal training. Overall, I’d rate Synthesia 4 stars: a reliable, scalable tool for producing on-brand avatar videos, with room to grow in voice expressiveness and advanced editing. Pros I like how quickly I can turn a script into a professional-looking avatar video without coordinating studios, actors, or voiceover talent. The voice library and languages are broad, lip-sync is solid, and pronunciation controls help with brand names and acronyms. Templates, brand assets, and subtitles keep our output on-brand and consistent, which has been ideal for producing multiple short explainers for Anunzi and for our education clients. The workflow is predictable, the documentation is clear, and support has been responsive when we’ve needed guidance. Cons The voices can still sound a bit robotic on longer narrations or when I need nuanced emotion. The built-in editor is intentionally simple, which means limited timeline control, transitions, and audio mixing; for anything beyond straightforward cuts and captions, I often finish in another NLE. Pricing is fair for a small team, but adding seats and workspaces can escalate costs. I’ve also seen occasional render queues at peak times, so planning ahead helps. Alternatives considered [OpenArt](https://www.capterra.com/p/10015082/OpenArt/) Reason for choosing Synthesia I was looking for more specialized tools for AI Avatars Review Source JG Jide G. Founder Information Technology and Services Used the software for: Less than 6 months ### "One of the worst platforms I’ve used, save your money." September 25, 2025 1.0 I’ve given Synthesia.io multiple chances, and the experience has been nothing but frustrating. Their content moderation is inconsistent, subjective, and completely lacking in transparency. I had videos approved, only to have nearly identical versions later flagged without explanation. When I reached out, I received vague responses that provided no real clarity on what was wrong. The technology itself is extremely limited. Small edits... like swapping an avatar for a picture or correcting pronunciation... cause unnecessary issues and delays. For a platform that markets itself as cutting-edge AI video generation, it feels outdated and unreliable. What’s worse is the customer support. Instead of offering real solutions, they hide behind policy links and warnings. It feels more like dealing with an automated system than a team that values paying customers. At this point, I’ve wasted far too much time and energy. If you’re considering this service, don’t. There are better, more transparent, and more reliable platforms out there. Synthesia.io is simply not worth it. Pros Their stock avatars are high quality and visually impressive, but the policies around how they can be used are unnecessarily restrictive and highly subjective. Instead of empowering creators, the rules feel arbitrary, making it difficult to confidently use the very tools that are supposed to be the platform’s main strength. What should be a feature that adds value ends up creating hesitation and frustration, since approval seems more dependent on interpretation than on clear, consistent standards. Cons Synthesia.io enforces policies that feel entirely subjective and inconsistent. Videos that are approved one day can be flagged the next, even when only minor, harmless edits are made, such as changing an image or fixing word pronunciation. Instead of clear, transparent guidelines, users are left guessing what might trigger moderation, which creates unnecessary frustration and wasted time. The lack of explanation or consistency makes their so-called “standards” feel arbitrary, leaving creators vulnerable to random enforcement rather than a fair, predictable system. Review Source JW Justin W. Senior Consultant - Advisory and Change Management Human Resources Used the software for: 6-12 months ### "Game Changer!" March 12, 2025 5.0 Simply amazing. I work with AI tools, but this platform has provided productivity and innovation gains that far, far exceeded my expectations Pros Simple, clean UI with amazing AI support to generate scripts and some very realistic AI avatars. The reduction in overhead and time-to-deliver has been game-changing for us, enabling our organisation to support our clients with engaging content at 10% of the cost, delivered in hours, not weeks. The video screen capture browser extension save further time and means the content can be created end-to-end in the one platform. Cons The video editing tools are still in development. They are functional, but currently missing a few features that would further reduce efforts. The voice actors for my region (Australia) are limited, but they seem to be adding new options regularly. Switched from [Loom](https://www.capterra.com/p/191187/Loom/) AI features and the content output quality in Synthesia was far, far superior Review Source VH Vickey H. Multimedia Developer Higher Education Used the software for: 6-12 months ### "Meets all my multimedia needs" June 6, 2025 5.0 Overall Synthesia has helped to cut production time and create media pieces. The training and ongoing support is fantastic. Pros Synthesia is easy to use. They are constantly building their avatar database and templates. The company has great customer and technical support Cons I cannot select which slides I need to publish. Sometimes I need to pull a couple of slides not every slide in the project. Not a big deal, but would be a great feature. Switched from [Colossyan Creator](https://www.capterra.com/p/264645/Colossyan-Creator/) Initially promised many features that were not developed yet. Many technical issues. Clunky and hard to use. Review Source DK David K. CEO E-Learning Used the software for: 1-2 years ### "A key tool for anyone creating recorded content" June 17, 2025 4.0 Synthesia is a great way to create videos without the hassle of finding and recording presenters. Very easy to update and localize. Pros Super-quick way to create high-quality person-to-camera videos in any language. Very easy to use with lots of layout options. Cons Hopefully will gain some additional features like camera control to make the videos even more visually interesting. Alternatives considered [HeyGen](https://www.capterra.com/p/10015133/HeyGen/) Reason for choosing Synthesia Easier to use, better Avatars and simpler interface Review Source PR Pierre R. Ops Manager Security and Investigations Used the software for: 6-12 months ### "Synthesia is great innovation that helps large businesses!" June 5, 2025 4.0 great experience, their team is very positive and proactive. I like that we can pump out a lot of training videos quickly if needed. Pros New innovation they keep coming out with and ease of use. I enjoy the avatars they have and love that they continue to add more. Cons The editing software could be better and the quality of their video player. Many times when played from their video player the sound and video do not sync. Alternatives considered [Constructor Avatar](https://www.capterra.com/p/10014136/Avatar/) Reason for choosing Synthesia Had more features and better avatars. also ease of implementation. Review Source NE Nilsa E. Educator Education Management Used the software for: 6-12 months ### "Cool videos with avatars!" March 26, 2025 4.0 My experience was good. however, it is a bit hard to customize when using own scripts. I wish it had a few more templates for Education or professional videos. Pros Customizing avatars to make the videos look more fun and professional Cons hard to create videos using my own script. Reason for choosing Synthesia I liked Synthesia usability and flexibility and price. Switched from [invideo](https://www.capterra.com/p/180680/InVideo/) looking for more usability and flexibility. Review Source LV Leng V. Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great tool for beginners " May 20, 2025 4.0 My overall experience has been positive. It helps tremendously in content creation. It doesn't take me long to generate a video. However, the more I use it, the more demanding I get. this is only normal. Pros Easy to use. Video, image, and music library available. Downloads easy. Several videos can be added to the same slide and you can organize them or make a sequence in the same slide, adding timer, transitions, etc Cons It's slow. AI avatars/speakers lack of certain rhythm when speaking. Sometimes I need them to do a pause and continue with certain pitch or inflection that I cannot get from the avatar. Also, it bother me not to be able to edit the music in the library. It enters late and with a low volume in the video. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/) Reason for choosing Synthesia After researching and reading about functionalities I decided to start with free trial of both synthesia and invideo.io. The latter was awful Review Source VR Verified Reviewer Training Development E-Learning Used the software for: Less than 6 months ### "Effective and visually impactful" March 11, 2025 5.0 Synthesia saves me a lot of time when creating visual presentations and narrating and publishing them. Pros My favorite feature of Synthesia is the Avatars. I love their body movement, intonation, and how dynamic and realistic they can be. Cons The price is a little too high, and I don't like the few publishing minutes you get for that price. Alternatives considered [VEED](https://www.capterra.com/p/193780/VEED/)[Camtasia](https://www.capterra.com/p/203013/Camtasia/)[Canva](https://www.capterra.com/p/168956/Canva/)[Visla](https://www.capterra.com/p/10015121/Visla/) Reason for choosing Synthesia Because of the AI script generator and the AI Avatars animation. Review Source WF William F. Dir of Enablement Information Technology and Services Used the software for: Less than 6 months ### "Professional Productivity Enhancer - Top Notch!" June 5, 2025 5.0 5 star experience truly - not just the ease of creation and the productivity it has handed back to me but in the response that I am getting from our sales and exec team members. The ability to edit/customize when needed due to internal updates is amazing. Can't say enough about this product/platform and how it has truly revolutionized the way I work. Pros The real business value for me with Synthesia is the time savings in preparing and production of assets that have been received at Onapsis with great feedback! The time saved through the automation has allowed me to be more creative in the development of content that resonates with the audience. When you have a partner like Synthesia, your creativity excels due to the lack of pressure of recording an asset over and over due to human error. The functionality is intuitive and the application is easy to learn. Additionally, the AI assistant that acts as online help is excellent, probably the best I have experienced in an application. Overall Synthesia has increased my productivity more than I ever imagined, and the resulting assets are top-notch. Cons At the moment, there is not much I can call out - some of the Avatar voices are challenging but after reviewing all of them I have established a set that will appear in all assets I create! Review Source GR Geoff R. Founder Financial Services Used the software for: 2+ years ### "Without doubt - Excellent" June 5, 2025 5.0 It's been excellent. From customer service to helpdesk, through to regular upgrades. They listen to hardcore users and develop solutions quickly Pros It's an all-in-one solution for our video production needs. Allows us to scale our workflow and get content out and published quickly. We couldn't operate without it Cons I can't really say there are any cons. It's still a maturing product so there is a constant stream of upgrades that address little niggles. There are constantly trying to make workflows more efficient Review Source KM Katy M. CMO Information Technology and Services Used the software for: 1-2 years ### "A game-changing product for small business that uses videos to sell & support" March 24, 2025 5.0 For years, I had been searching for an easy video editor with the ability to use avatars. This way, we are able to keep our marketing crew anonymous and not put their faces all over the internet, but also have fun, friendly, and professional videos. Synthesia makes it so easy to do this that we have created many more videos than ever before. Now, Synthesia can also re-voice narrative video which is phenomenal! This has truly been one of the best upgrades to our marketing and support teams--it's like having an in-house team dedicated to videos, and no one on the team needs to be the "face" of the company. Pros Easy to use, great avatars and voices--this makes my small company's videos so much better and more professional. Cons I do end up linking together the short videos using the video editor product Camtasia, also adding our company intro/outro. It would be nice to do it all in Synthesia. Review Source TG Tony G. Owner Retail Used the software for: Less than 6 months ### "Terrible waste of time - Poor & slow support with bad AI moderation" June 19, 2025 1.0 Terrible. Wasted hours with nothing to show for it. Terrible support system. Their customer support is Tess which is AI. Gave them every opportunity to "support" me over a 3 day period. Pros Ease of use, many options for avatars and voices. Not much else after that everything else was very poor. Cons Their support is SLOW and POOR. Their content moderation system is critically flawed. Have to pay for a the privilege to appeal a rejected video. Then the video gets approved but hours later then again rejected. Huge waste of time. Oh, and there is no content violation - just poor AI. Review Source KW Kindra W. Downstream Strategic Marketing Manger Medical Devices Used the software for: I used a free trial ### "A 5-Star AI Video Tool with Realistic Avatars & Seamless Multilingual Videos" June 5, 2025 5.0 I’m very impressed with Synthesia. The avatars look realistic, the platform is intuitive, and customer support has been excellent. Highly recommend for AI-powered video creation! Pros I love how easy Synthesia is to use—creating professional videos is quick and efficient. The ability to generate videos in multiple languages is a huge advantage, especially for a global company like ours. Cons So far, I don’t have any major complaints, though I’ve only been using the platform for two weeks. One minor improvement could be the avatar voice inflections, but this might be due to how I recorded my own voice for customization. I think it would be great to have an option to adjust the inflection of the words if they're off. Review Source TM Thomas M. Instructional Systems Designer Non-Profit Organization Management Used the software for: Less than 6 months ### "Sysnthesia has been good to me!" June 5, 2025 5.0 I've had very good experiences so far as I've made over 100 videos. I would like to work more with Scenes as I've seen some good examples. Pros The avatars are very lifelike. The dubbing is well done. The avatars are cut out nicely. I love the many templates that are available. I've used several of them. Cons I wish we had more videos to choose from for backgrounds. More controls of the avatar's attitude and tone. Continue with providing various ethnicities with understandable accents. Review Source JB James B. President Sports Used the software for: 6-12 months ### "I feel like Synthesia stole from me" March 6, 2025 3.0 I signed up early, so I got the old plan. Then when they introduced the new plans, my account did not show any more online. Because of this, I could not cancel and they took seven hundred dollars from me when I did not want to renew. I feel like they stole my money. Pros Intuitive. I actually liked the service a lot. Cons Billing charged me for renewal automatically for a full year that I did not want. Support was an Ai bot that told me the charge was non-refundable. What a ripoff! I did not want to continue with the service. It was impossible to cancel online and they made their 'support' very non-supportive. Review Source JN Jan N. CFO Real Estate Used the software for: Less than 6 months ### "Easy entry to the AI Avatar world" March 17, 2025 5.0 At synthesia, we create educational content for our employees. Thanks to AI avatars, we are much more efficient than if we were to film the same content live. The program is easy to use, we quickly implemented it into our workflow and it saves us a lot of time and money. Pros Simple interface for creating videos with AI avatars; easy to understand, fast-responsive, with preview option; also great is the connection to databases of freely available images and videos that can be used in generated videos. Cons Limitation of video generation time within the selected monthly subscription plan; watching already used up time of generated videos is not ideal. Review Source EB Elaine B. Learning and Development Partner Oil & Energy Used the software for: Less than 6 months ### "Create dazzling, professional videos with ease" March 13, 2025 5.0 Its been a game-changer, saved lots of time. Instead of labour intensive animation, in a fraction of the time, I can get avatars to present content. Pros The variety of avatars and voices is fabulous and the quality is brilliant, really uplifts videos and makes them engaging. Cons Until the video is actually rendered by Synthesia, you don't know for sure, that the avatars are going to pronounce all the words correctly. I've had to tweak scripts because there are some words that the VO just can't get consistently right. Review Source AR Askia R. CPA Accounting Used the software for: Less than 6 months ### "Game Changing" February 13, 2025 5.0 Excellent. Its saves me so much time that I am producing videos that I never though I would have the time or budget for! Pros So easy to use. Can complete a video on 15 minutes. Cons Not much I can think of here. The editing would benefit from a feature to update all scenes, but even that is being really picky. Switched from [Loomly](https://www.capterra.com/p/166498/Loomly/) This is much easier. Its also much cheaper. Review Source AN Andrew N. Director of Human Resources Non-Profit Organization Management Used the software for: Less than 6 months ### "Creating Training Videos Made Easy!" March 11, 2025 5.0 Really amazing how technology has come a long way. Great experience and saving me money and time in creating training videos for employees. Pros Being able to use AI to generate videos and use of AI avatar to make videos more engaging Cons Would like more premium avatars and more premium voice selections Review Source LE Luis E. Director Education Management Used the software for: Less than 6 months ### "Easy to use and extremely flexible. Lots of options and features" March 13, 2025 4.0 It was really easy to start creating videos. It helps me saving video production time and a variety of faces and background that make long traingin programs much more engaging. Pros Ease of use. Flexibility, Many templates, formats, avatars and voices. Really easy to set up and strat going. Ease of creating your own avatar... Cons Own avatar gestures mismatch words and gives a strange impresion. Voices in other lenguages than English are not natural enough. Review Source GS Grant S. Director Training and Consulting Insurance Used the software for: Less than 6 months ### "Unlocking Potential Communication Opportunities" March 17, 2025 5.0 My overall experience apart from my personal voice was exceptional. Pros The major features was ease of use and creative ways in which avar=tars engage with other materials. Cons The major issue that I faced was the fact that my personal avatar voice could not have a South African accent. Kept making me Australian. Review Source AP Andres P. Marketing Manager EMEA Medical Devices Used the software for: 2+ years ### "Breaking Language Barriers with Synthesia: A Game-Changer for Multilingual Video Content in EMEA" October 22, 2024 5.0 As the Marketing Manager for EMEA, managing a region with over 16 different languages, Synthesia has been a revelation for our video content creation process. The standout feature for me is the tool's ability to effortlessly generate avatars that can speak multiple languages, with incredibly natural speech and lifelike facial expressions. This has allowed us to create localized, engaging content for our diverse audience without needing separate video shoots for each language. The efficiency and quality are unparalleled, saving us time and budget while maintaining high engagement across markets. Pros What I loved most about Synthesia is its ability to generate avatars that seamlessly communicate in over 16 languages. This multilingual feature has been particularly impactful in the EMEA region, enabling us to create localized content that speaks directly to our audience in their native languages without compromising quality or speed. Cons I can't say I have found something I don't like now. Review Source FT Felipe T. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst Moderation Process Ever" November 25, 2024 1.0 The worst one that I could have. If you need to produce videos quickly, never go for Synthesia. You will eventually end up having to prove that your video is not a scam. Pros It's is intuitive, easy to produce, nice avatars. Cons They frequently do not approve videos due to "Internal Guidelines". The last onde was "Your video was moderated for violating our Financial Solicitation: Multi-Level-Marketing Schemes guideline." My video had NOTHING related to this. And a previous video was approved and almost identical in content to the one that was moderated. The worst part: 24h waiting review, 48h for appeal. It should be easy make an video, and it looks like we're criminals making scum. It's easier to make a real video. Alternatives considered [Pictory](https://www.capterra.com/p/229347/Pictory/) Reason for choosing Synthesia ChatGPT has recommended to me.............. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.