--- title: "ePayPolicy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ePayPolicy Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/198072/ePayPolicy/" page_type: "product" language: "en" --- # ePayPolicy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ePayPolicy ## What is ePayPolicy? ePayPolicy's insurance-built payment platform helps insurance organizations accept payments online to speed up receivables, bind policies faster, and provide a seamless user experience. Beyond collections, you’ll have access to a variety of features to streamline accounting operations. ePayPolicy integrates payments into 18 of the most popular management systems, like Vertafore, Applied, NowCerts, and many more. ## What is ePayPolicy used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Commercial Insurance](https://www.capterra.com/commercial-insurance-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 258 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Pros & cons Effortless and intuitive usability Responsive and helpful support team High transaction and service fees Starting price $25 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Insurance / 2026 - Integration / 2026 - Payment Processing / 2026 - Recurring Billing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Insurance / 2026 - Recurring Billing / 2026 Rating Breakdown 4.9 +− Features4.8 Value for Money4.8 Ease of Use4.9 Customer Service4.8 Rating Breakdown 4.9 Features4.8 Value for Money4.8 Ease of Use4.9 Customer Service4.8 ## ePayPolicy Reviewers Verdict Updated September 2026 AI summary - ePayPolicy is well-suited for insurance agencies and teams seeking efficient electronic payment collection from clients. - Positive feedback centers around responsive customer support, strong security, easy client experience, and smooth accounting integration. - Organizations benefit from faster payment processing, reduced manual check handling, and clear notifications for both staff and clients. - Some key downsides are transaction limits, occasional delays in deposits, and fees that may be higher than some alternatives. - It fits agencies focused on secure, digital payments, but may fall short for those needing higher transaction caps or lower processing costs. ## ePayPolicy alternatives Highest Rated [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,641)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [4.6 (3,381)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (405)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198072/ePayPolicy/alternatives/) ## FAQs about ePayPolicy Overview ### What problems does ePayPolicy solve? ePayPolicy solves slow premium collection, check-in-the-mail delays, insecure payment handling, and manual AR/AP workflows by giving insurance agencies, brokers, and accounting staff a secure branded portal for ACH and card payments, instant receipts, transaction tracking, invoice reminders, and management-system integrations that speed binding, renewals, reconciliation, and carrier payments. Answer based on 183 reviews Overview ### Which roles and teams benefit most from ePayPolicy? ePayPolicy is most used by insurance agency leaders, producers, account managers, and finance staff who need faster premium collection and simpler payment workflows. Owners, presidents, and CEOs use it to improve client service and cash flow visibility, while office, operations, bookkeeping, and accounting teams manage receivables, reconciliation, and day-to-day payment processing. Answer based on 258 reviews Overview ### What company size and industries is ePayPolicy built for? ePayPolicy is built for small insurance businesses, with 98% of reviewers from small companies and 97% in insurance. It serves Independent Agents, MGAs, Brokers, Carriers, and Premium Finance Companies, with limited use among midsize businesses at 2% and adjacent financial services at 1%. Answer based on 258 reviews Features and Usability ### What are the key features of ePayPolicy? ePayPolicy includes core payment processing features such as ACH payment processing, credit card processing, online payments, and payment links, plus invoicing tools like invoice management and email reminders. Differentiators include broker/agent portals, accounting and AMS integrations, customizable payment pages, role-based access controls, and transaction tracking with receipts and fund status updates. Answer based on 194 reviews Integrations ### Which third-party tools and platforms does ePayPolicy integrate with? ePayPolicy integrates with Vertafore AMS360 and NowCerts, both confirmed in reviewer feedback for invoicing and billing records. It also connects to Applied CSR24, BindHQ, HawkSoft CMS, Novidea, QQCatalyst, and Veruna, giving agencies 8 platform integrations centered on agency management systems. Answer based on 54 reviews Getting Started and Support ### What training and onboarding options does ePayPolicy offer? ePayPolicy provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide recorded walkthroughs for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does ePayPolicy offer, and how do users rate the experience? ePayPolicy offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and quick to resolve setup, training, and payment issues. A few reviewers mention confusing interface changes and occasional difficulty reaching a support person when needed. Answer based on 72 reviews Security ### How does ePayPolicy handle data security and access control? ePayPolicy uses secure payment links and a secure portal so clients can pay without sharing bank details directly with agents. Reviewers also mention Level 1 PCI compliance, two-factor login, email receipts, and transaction visibility. Some find 2FA cumbersome, and payment limits or delays in fully securing payments can be restrictive. Answer based on 33 reviews Payment processing ### How well does ePayPolicy handle payment processing? ePayPolicy makes insurance payment collection easier with online payment links, ACH and card options, and useful system integrations. Agencies value the secure client experience, receipts, and simpler reconciliation, while some teams note processing fees, transfer timing, refund delays, and a few integration gaps with finance or accounting tools. Answer based on 194 reviews ## Who uses ePayPolicy? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless and intuitive usability 95% positive reviews out of 84 Most reviewers find ease of use exceptional, highlighting minimal learning curve and efficient, straightforward daily operations. Roxana V. Director, Finance Management, 2 - 10 employees. "The user-friendly interface makes ePay the best solution for our business needs. " High transaction and service fees 45% negative reviews out of 49 Some reviewers report pricing is a drawback, citing higher credit card and ACH fees compared to alternatives. lee M. owner, 2 - 10 employees. "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. " Responsive and helpful support team 95% positive reviews out of 64 Most reviewers describe customer support as prompt, knowledgeable, and consistently helpful when resolving issues or questions. Seamless and trusted client interactions 97% positive reviews out of 35 Most users report client experience is smooth, intuitive, and fosters trust, making transactions straightforward. ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) ePayPolicy includes **Data Security** and **Online Payments**, helping businesses protect sensitive payment information while giving customers a convenient way to pay online. However, it does not include **Mobile Access**. Instead, it offers other highly rated capabilities such as **Payment Fraud Prevention** (**56%**), **Debit/Credit Card Processing** (**52%**), and **Mobile Payments** (**49%**). These features help reduce payment risk, support common payment methods, and give teams more flexibility in how they collect funds, allowing businesses to process transactions more securely and efficiently. Data Security 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Online Payments 4.9 (117) 96.58% of 117 reviewers that rated this feature as important or highly important By offering online payment options, you allow clients to pay remotely and at any time. Reviewers indicate this is simple to use, convenient for clients, and reduces the need for office visits, making payment collection much easier. Payment Fraud Prevention 4.8 (81) 92.59% of 81 reviewers that rated this feature as important or highly important ePayPolicy offers robust security measures, including PCI compliance and Level 1 Security, to protect sensitive data. Some reviewers find this gives peace of mind, eliminates fraud concerns, and keeps both agency and client information safe. Debit/Credit Card Processing 4.8 (95) 93.68% of 95 reviewers that rated this feature as important or highly important This characteristic lets you accept all major credit and debit cards, plus ACH payments, providing flexibility for clients. Some users say it’s user-friendly, supports American Express, and offers instant confirmations, though some mention card fees are high. Mobile Payments 4.8 (34) 88.24% of 34 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Electronic Payments 4.9 (94) 96.81% of 94 reviewers that rated this feature as important or highly important It gives you the flexibility to accept payments electronically, letting clients pay at their convenience and eliminating manual check handling. Users think this aspect saves significant time, is easy for both staff and clients, and processes transactions promptly. ePayPolicy 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Broker/Agent Portal: Online portal for brokers/agents to add, edit, update or access required information - Commission Calculations: Calculate employees' commissions based on certain rules - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Debit/Credit Card Processing: This characteristic lets you accept all major credit and debit cards, plus ACH payments, providing flexibility for clients. Some users say it’s user-friendly, supports American Express, and offers instant confirmations, though some mention card fees are high. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Payments: It gives you the flexibility to accept payments electronically, letting clients pay at their convenience and eliminating manual check handling. Users think this aspect saves significant time, is easy for both staff and clients, and processes transactions promptly. - Email Reminders: Reminders sent via email - ETL: Process of extracting, transforming, and loading data - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Integrations Management: Identify which applications need to exchange data and enable these data connections - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Payments: Clients can submit payments via mobile devices - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Payments: By offering online payment options, you allow clients to pay remotely and at any time. Reviewers indicate this is simple to use, convenient for clients, and reduces the need for office visits, making payment collection much easier. - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Fraud Prevention: ePayPolicy offers robust security measures, including PCI compliance and Level 1 Security, to protect sensitive data. Some reviewers find this gives peace of mind, eliminates fraud concerns, and keeps both agency and client information safe. - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Links: Send clickable links via text or email to collect payments from customers - Payment Processing: With this capability, you can quickly and securely collect payments from clients, improving efficiency and reducing reliance on paper checks. Reviewers appreciate the ease of use, speed, and instant notifications, noting it saves time and simplifies daily operations. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.8 (258) 4.8 Based on 258 reviews ## Pricing Value for money 4.8 (252) Free Trial Free Version Basic $25.00 Per Feature,Per Month Value for money 4.8 (252) 4.8 Based on 252 reviews ## Integrations [ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ HawkSoft CMS](https://www.capterra.com/p/79412/HawkSoft-CMS/)[ Vertafore AMS360](https://www.capterra.com/p/113472/Vertafore-AMS360/)[ QQCatalyst](https://www.capterra.com/p/36109/QQCatalyst/)[ Applied CSR24](https://www.capterra.com/p/212628/Applied-CSR24/)[ BindHQ](https://www.capterra.com/p/148106/BindHQ/)[ Veruna](https://www.capterra.com/p/155983/Veruna/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (237) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (237) 4.8 Based on 237 reviews ## User reviews Overall rating 4.9 Based on 258 reviews Filter by rating 5(232) 4(24) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent CW Christopher W. CEO Insurance ### "Epay is the best payment portal for an Insurance Agency." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Our overall experience has been great. Its 100 times better than what we were using with Applied Pay. I wish we would have started with ePay. Pros We love ePay for many reasons. The top 2 reasons are that is so much easier to use than Applied Pay and its cheaper. We have yet to use the customer support as we haven't had any issues with bugs. The money transfer speed is great and the credit card payments are so easy. I just with the clients paid a little less for a credit card payment. Cons I think the thing I personally like the least is that we have to create an invoice number each time and we have to keep track of the number. It would be much easier if we could just put in a starting invoice number and let ePay create them going forward. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Account Manager Insurance ### "Great option for an agency with limited time to devote to billing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 28, 2026 Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AB Annika B. Accounting and Administrative Coordinator Insurance ### "Easy to use, be aware of MFAs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 28, 2026 Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. XL Xin L. sales Retail ### "I love ePayPolicy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Pros It values for the money and gives us support for servicing our customers. Credit card payments are also valued and welcomed by clients. Cons Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. Overall is good. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LW Lynnette W. President Insurance ### "Insurance payments made easy." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reasons for choosing ePayPolicy Less we had to fill out to send the client an invoice Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Ashley B. Finance Director Insurance ### "We highly Recommend ePay!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Daniel M. Principle Insurance ### "Epay is the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CR CHARLES R. Owner Insurance ### "EPay all Day!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TE Tara E. Bookkeeper Insurance ### "Makes receiving payments a breeze!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 27, 2026 Has been worth the money, makes receiving payments a breeze. Again, I have the link in my email signature so it's always available. Pros The simplicity of sending clients a link for payment has been great. I've put the link in my signature and can direct them to use it as needed. Cons A bit of a wait for funds to clear, understandable but wish it was a slightly quicker turnaround time for the agency billed policies in particular. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MQ Maria Q. agent Insurance ### "why I love epaypolicy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. Cons i don't have anything negative to say about epaypolicy. I love the program and have been using it for about 3 years now. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/198072/ePayPolicy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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