# ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ePayPolicy the right Integration solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198072/ePayPolicy/reviews --- ePayPolicy 4.9 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ePayPolicy Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews Intuitive and efficient platform 95% positive reviews out of 78 Most reviewers find ease of use important, highlighting the straightforward, accessible, and time-saving system design. Roxana V. Director, Finance Management, 2 - 10 employees. "The user-friendly interface makes ePay the best solution for our business needs. " High transaction and service fees 45% negative reviews out of 49 Some reviewers indicate pricing is a concern, citing high credit card and ACH fees compared to alternatives. lee M. owner, 2 - 10 employees. "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. " Responsive and helpful support team 95% positive reviews out of 61 Most reviewers describe customer support as quick, knowledgeable, and consistently helpful when resolving questions or issues. Seamless and trusted client interactions 97% positive reviews out of 35 Most reviewers indicate client experience is smooth, secure, and inspires trust with an intuitive interface. ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley B. Finance Director Insurance Used the software for: 6-12 months ### "We highly Recommend ePay!" May 27, 2026 5.0 Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. Review Source BM Barbara M. Owner Insurance Used the software for: 2+ years ### "Epay is a time-saver!" May 27, 2026 5.0 Great, fantastic, awesome, appreciated! Not one word can describe how much time and paperwork this one aspect of our insurance world has made our business better. Pros Ease of use. We have been with Epay from the beginning. They have done everything to improve, keep up with the advances, and make the life of a insurance agent easier! Cons Nothing. They have continued to grow and change with the times. They have added additions that insurance agencies use and appreciate. The technology upgrades are constant in the insurance industy and we do not have to worry about the acccount aspects due to Epay! Alternatives considered [Simply Easier Payments](https://www.capterra.com/p/10038012/Simply-Easier-Payments/) Reason for choosing ePayPolicy Sales force did not call me back for 3 weeks. Review Source SRS Sonya Renee S. Agent Insurance Used the software for: 1-2 years ### "Mineminemine" August 25, 2025 1.0 Poorly designed programming, website, payment are not easy to make and fees are much higher than others Pros Nothing to like about the system, customer support is poor, fees for credit card is above what other systems are charging Cons everything this system does can be done by hand faster and better, fees are too high and customer service is very poor Review Source LW Lynnette W. President Insurance Used the software for: 1-2 years ### "Insurance payments made easy." May 27, 2026 5.0 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reason for choosing ePayPolicy Less we had to fill out to send the client an invoice Review Source DD Dennis D. President and Owner Insurance Used the software for: 6-12 months ### "Ease of Working with ePayPolicy" May 27, 2026 4.0 My experience with ePayPolicy to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Cost and ease of use and setup. Very helpful sales personnel. Review Source CW Christopher W. CEO Insurance Used the software for: Less than 6 months ### "Epay is the best payment portal for an Insurance Agency." June 9, 2026 5.0 Our overall experience has been great. Its 100 times better than what we were using with Applied Pay. I wish we would have started with ePay. Pros We love ePay for many reasons. The top 2 reasons are that is so much easier to use than Applied Pay and its cheaper. We have yet to use the customer support as we haven't had any issues with bugs. The money transfer speed is great and the credit card payments are so easy. I just with the clients paid a little less for a credit card payment. Cons I think the thing I personally like the least is that we have to create an invoice number each time and we have to keep track of the number. It would be much easier if we could just put in a starting invoice number and let ePay create them going forward. Review Source CR CHARLES R. Owner Insurance Used the software for: 2+ years ### "EPay all Day!!" May 27, 2026 5.0 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review Source AB Annika B. Accounting and Administrative Coordinator Insurance Used the software for: 6-12 months ### "Easy to use, be aware of MFAs!" May 28, 2026 5.0 Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. Review Source MQ Maria Q. agent Insurance Used the software for: 1-2 years ### "why I love epaypolicy " May 27, 2026 5.0 Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. Cons i don't have anything negative to say about epaypolicy. I love the program and have been using it for about 3 years now. Review Source Daniel M. Principle Insurance Used the software for: Less than 6 months ### "Epay is the way to go!" May 27, 2026 5.0 ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. Review Source VR Verified Reviewer Accounting and Operations Insurance Used the software for: 1-2 years ### "ePayPolicy is a great game changer in payments!!!" August 25, 2025 5.0 My experience with ePayPolicy has been 5 STAR as they have made my job easier and have saved me time!!! Pros ePay makes bill paying for both our clients and ourselves an easy experience. Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. We also have a way to pay the insurance companies via ACH for a very nominal fee (less than the cost of a postage stamp) and can even attach a copy of the invoice or statement we are paying. Very rarely is it needed, but when I have contacted customer support, they are always friendly and helpful. Cons More companies need to sign up and allow payments via ePay payables. I've sent several requests to different companies, but they never responded. Some of the company payment limits as you don't know what they are until you make the payment and then it tells you it's more than allowed. Also, the Credit Card Fees can be high, we make sure to state that to our customers on our invoice and when we send anyone the link, but we understand that there isn't much ePay can do about 3rd party charges. Review Source AL Amy L. Training and Development Coordinator Insurance Used the software for: 2+ years ### "So efficient and easy to use!" September 2, 2025 5.0 It has been extremely successful! The service staff, accounting department, and insureds all have an easy time using the system. Pros The ease of use for my clients. My clients have no problem submitting payment. The website is easy to navigate and secure. It also saves so much time! We no longer have to wait for mail-in payments to arrive. The process times are fast and reliable. Cons I honestly don't have anything negative to say about this program. We have become reliant on using ePayPolicy for all our renewal and endorsement payments. Review Source BC Branda C. Agent Insurance Used the software for: 2+ years ### "ePayPolicy: Premium payments simplified." September 3, 2025 5.0 I've been using ePayPolicy for several years and it's made accepting payments so much easier. Sending my payment link via text is a great convenience. Pros Being able to accept credit card payments and having a professional looking payment landing page for my clients. Cons Some check payments take more than the usual couple of days to be deposited into our account, which can throw off cashflow. Review Source TF Tanner F. Account Executive and Member Insurance Used the software for: 2+ years ### "E-Pay Experience" August 26, 2025 4.0 Overall it is good. We haven't had any issued with custmer support or any security issues concerning our clients. We do wish it was easier to request a limit increase. We have gone up to $100k limit for clients to be able to pay but we have to submit all new financials every single time to request a limit increase. Pros The convenience of what we can offer to the insured is the biggest thing we appreciate. We have saved time, hassle, and money by having an easy payment method to use for our insureds. Cons The website is slow to load. It takes too long to get from page to page which is frustrating from a workflow perspective. It is also not particularly intuitive to used where things are. Links and pages are very crowded with options. Review Source SK Stephanie K. Insurance Agent Insurance Used the software for: 6-12 months ### " It’s a thoughtfully built platform tailored to the needs of the insurance industry, making payment collection faster and more efficient." August 26, 2025 5.0 My experience with ePayPolicy has been largely positive. The platform is user-friendly, and the setup process was smooth Pros The platform is simple to set up and intuitive for both agencies and their clients. Payments can be made quickly without much technical friction. Cons Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts. Review Source JB Jorge B. Agent Insurance Used the software for: 2+ years ### "Easy to use" August 25, 2025 5.0 We love to use the system. We did try another program but it was not as user friendly as this one. Simple is the key here. Pros It was extremely easy to learn the system. We take advantage of all of the features. After 5 years, we have had 0 issues with the system. Cons There is nothing we do not like about ePayPolicy. It works perfectly and when updateds or new processes are added, we dont even request help to figure it out. Review Source VR Verified Reviewer Member Insurance Used the software for: 2+ years ### "User Friendly " August 25, 2025 5.0 Overall Epay is a great service and has great customer service. I am happy to have this service for my customers. Pros The platform is very user friendly. I like the service they have for invoicing as well. It makes it easier for customers to make payment. Cons it can take sometimes up to a week to receive funds. Depending on if its a CC or ACH payments made over a weekend or before it can get delayed. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing ePayPolicy ease of use and price and customer service Review Source MM Michael M. Agent Insurance Used the software for: 1-2 years ### "ePayPolicy is Outstanding" September 3, 2025 5.0 ePayPolicy has been a great tool for my agency. Saves agency time from having to create invoices and financing agreements and automatically sends reminders on invoices. Great service and I am so glad I found ePayPolicy. Pros You can take credit card payments or bank account payments from insureds in 1 easy location. System is very simple and user friendly. You can send invoices or setup finance agreements fast. Cons Have not found anything I do not like about ePayPolicy yet. ePayPolicy has all the tools and agency needs to service clients payment needs. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Ease of use and user friendly application. Review Source JL Jannel L. Office Manager and Commercial Department Manager Insurance Used the software for: 1-2 years ### "We LOVE ePay" September 30, 2025 5.0 Our clients and employees are really like the ability to make payments online. It's easy for our office and clients to navigate. Pros It's so easy for our clients to make a payment. One page to enter all the information that the client needs to input payment information. Also, we like the feature of having our own link for clients to use to make their payments. Cons There is nothing to dislike. ePay is so easy for our clients and our employees to use. Customer service is even great! Review Source CK Christy K. Quality manager and bookkeeper Insurance Used the software for: 2+ years ### "Very Happy with ePay Policy" September 3, 2025 5.0 I love using it. I enter info on the insured's account when they make a payment to our agency. In addition, several of our companies\\brokers are set up with ePay & I love using it to pay invoices. Pros Easy for our customers to use as well as being easy for the agency to receive payments. Our agency receives the funds quickly. Cons Our agency hasn't really had any situation or issue that I would consider a con. The few times I've needed help, support was great to work with. Review Source BE Brianna E. Accounts Receivable Banking Used the software for: 1-2 years ### "Secure & user-friendly payment option!" September 3, 2025 5.0 Overall, epay has been a huge improvement for online payments. User friendly and available to all clients to use. Pros The customer support is very quick and knowledgeable on the system. Issues are resolved quickly, when they arise. Payment options, including money transfer and Credit card payments are easy to make and overall, everything is very user friendly! Cons One con would be the auto pay option. Our billing/ financing does not work well with autopay. Also if there are credits on the account (which are unseen to insured), payment is not taken and can sometimes be overlooked and get behind. Review Source KC Kenneth C. CEO Insurance Used the software for: 1-2 years ### "GET IT! You won't regret it!" September 10, 2025 5.0 Best thing to happen to our business. Very easy to use for both our office and the client. Can't complain. Pros Epay is the best! We like the ease of use and the integration to our domain & esign. Additionally, it gives the clients the option to either use a card or an account to process a payment through a secure platform. Sometimes clients are more likely to complete a purchase when the link comes through and they do not have to share account info directly with our agents. Customer support is also very attentive and quick. THE COST is the cherry on top. By accepting ach payments you save on all the merchant fees. Cons Can't really think of anything. At first I had difficulty logging in but once I called support it was a quick fix. Review Source RV Roxana V. Director, Finance Management Insurance Used the software for: 1-2 years ### "Best solution for electronic payment needs!" September 8, 2025 5.0 From the beginning we knew that ePay was an easy, reliable, and credible solution for what our business needed. From the user-friendly interface to the timely support, the experience has been great - 10/10! Pros The user-friendly interface makes ePay the best solution for our business needs. The platform is simple, straightforward and easy to use. Cons Initially, it was taking a little longer to receive ACH credits but with the help of ePay support that issue was quickly resolved. Review Source RA Reza A. Ceo-President Insurance Used the software for: 2+ years ### "Fantastic, professional, easy." August 25, 2025 5.0 excellent technology especially with our MGA and aggregators, I have refered at least 2 of them to epay so our payment method could become more universal. Pros easy and user friendly, it makes our agency accounting a lot easier , receiving funds ar also prompt and no delay Cons none so far to report for our agency. as we have been using epay for few years and have not seen any isuue Review Source SF Sam F. VP of Underwriting Insurance Used the software for: 2+ years ### "Epay and Me" August 25, 2025 4.0 Very solid experience overall. I have always loved the ui and interface of the payment portal. The back end is where the issues are. Pros Payment link creation and payment collection. Very small learning curve. Simple payment processing and clear for users. Cons User website is VERY slow. It is hard to get things processed or checked through the admin side of the website. 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