--- title: "ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ePayPolicy the right Integration solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198072/ePayPolicy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ePayPolicy 4.9 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ePayPolicy Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews PG Paul E G Agency OwnerInsurance, Self-employedUsed the software for: More than 2 years. “What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a $5.00 charge. If the customer doesn't replay I have the capacity to send them another invoice.“ September 10, 2025 BR BECKY R ACCOUNTING MANAGERInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS BEFORE WE CAN REFUND IT IN THE SYSTEM.“ September 3, 2025 RD Rosalie D PresidentInsurance, Self-employedUsed the software for: More than 2 years. “The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically improved our cash flow.“ August 26, 2025 SK Stephanie K Insurance AgentInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts.“ August 26, 2025 Alaina L Account ManagerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it.“ May 28, 2026 NL Nimisha L Principal OwnerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not coming from the agency.“ August 26, 2025 SC Stacey C Account ExecutiveInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's complete. Because I do most of the Accounting in our office, I wish all of our client's would pay through ePay.“ August 26, 2025 MB Mark B Insurance Agent-BrokerInsurance, Self-employedUsed the software for: 1-2 years. “Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their fee's are lower.“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 258 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: Less than 1 year ### "Epay is the best payment portal for an Insurance Agency." June 10, 2026 5.0 Our overall experience has been great. Its 100 times better than what we were using with Applied Pay. I wish we would have started with ePay. Pros We love ePay for many reasons. The top 2 reasons are that is so much easier to use than Applied Pay and its cheaper. We have yet to use the customer support as we haven't had any issues with bugs. The money transfer speed is great and the credit card payments are so easy. I just with the clients paid a little less for a credit card payment. Cons I think the thing I personally like the least is that we have to create an invoice number each time and we have to keep track of the number. It would be much easier if we could just put in a starting invoice number and let ePay create them going forward. Review Source R Reviewer President Used the software for: 1-3 years ### "Insurance payments made easy." June 1, 2026 5.0 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Review Source R Reviewer Principle Used the software for: Less than 1 year ### "Epay is the way to go!" June 1, 2026 5.0 ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. Review Source R Reviewer Accounting and Administrative Coordinator Used the software for: Less than 1 year ### "Easy to use, be aware of MFAs!" June 1, 2026 5.0 Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. Review Source R Reviewer sales Used the software for: I used a free trial ### "I love ePayPolicy" June 1, 2026 5.0 Pros It values for the money and gives us support for servicing our customers. Credit card payments are also valued and welcomed by clients. Cons Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. Overall is good. Review Source R Reviewer Owner Used the software for: 3-5 years ### "EPay all Day!!" June 1, 2026 5.0 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review Source TE Tara E. Bookkeeper Used the software for: 3-5 years ### "Makes receiving payments a breeze!" June 1, 2026 4.0 Has been worth the money, makes receiving payments a breeze. Again, I have the link in my email signature so it's always available. Pros The simplicity of sending clients a link for payment has been great. I've put the link in my signature and can direct them to use it as needed. Cons A bit of a wait for funds to clear, understandable but wish it was a slightly quicker turnaround time for the agency billed policies in particular. Review Source Dennis D. President and Owner Used the software for: Less than 1 year ### "Ease of Working with ePayPolicy" June 1, 2026 4.0 My experience with ePayPolicy to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. Review Source CQ Carmen Q. agent Used the software for: 1-3 years ### "why I love epaypolicy " June 1, 2026 5.0 Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. Cons i don't have anything negative to say about epaypolicy. I love the program and have been using it for about 3 years now. Review Source Verified Reviewer Account Manager Used the software for: Less than 1 year ### "Great option for an agency with limited time to devote to billing " June 1, 2026 5.0 Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. Review Source R Reviewer Agency Principal Used the software for: 3-5 years ### "ePayPolicy is a great solution!" August 27, 2025 5.0 Highly satisfied. The system is very user friendly for the agency and the client. You are given instant notification of payments. I especially like the ability to email prefilled payment pages so the client can complete the transaction on their own time. Pros ePayPolicy has filled the gap with credit card processing for a low monthly fee. No more waiting on a "check in the mail" or having to advance funds and trust that the client is good for it. The payment portal is branded so the client will trust the payment portal. It doesn't appear to be a third party processor, but looks and feels like an in-house solution, giving added trust on the client's end. Cons I have had no complaints with ePayPolicy, the company or the platform. It has performed as advertised. Review Source BM Barbara M. Owner Used the software for: 3-5 years ### "Epay is a time-saver!" June 1, 2026 5.0 Great, fantastic, awesome, appreciated! Not one word can describe how much time and paperwork this one aspect of our insurance world has made our business better. Pros Ease of use. We have been with Epay from the beginning. They have done everything to improve, keep up with the advances, and make the life of a insurance agent easier! Cons Nothing. They have continued to grow and change with the times. They have added additions that insurance agencies use and appreciate. The technology upgrades are constant in the insurance industy and we do not have to worry about the acccount aspects due to Epay! Review Source R Reviewer Agent Used the software for: 1-3 years ### "Mineminemine" August 27, 2025 1.0 Poorly designed programming, website, payment are not easy to make and fees are much higher than others Pros Nothing to like about the system, customer support is poor, fees for credit card is above what other systems are charging Cons everything this system does can be done by hand faster and better, fees are too high and customer service is very poor Review Source Mark B. Insurance Agent-Broker Used the software for: 1-3 years ### "ePayPolicy is the first choice in Insurance Payments." September 10, 2025 5.0 I have had a very good experience with ePayPolicy for transactions under $10,000 it's my first choice company to use. Pros Epaypolicy is the best insurance platform to accept payments from clients. Their Customer Support is great, the Learning Curve is really easy and intuitive, the clients information is held with the highest Security. Epaypolicy is a great Financial Management tool. It makes taking Credit Card Payments and check payments ACH very easy. I have not experienced any Bugs and Issues to help make the Sales and Purchases for clients using ePayPolicy the best available option. Cons I dislike the link you get from epaypolicy to add to emails is really long. There are other companies and one I use is Anddone, when using them they have a shortend url code to add to emails. The reason I use ePayPolicy over Anddone is the money becomes available in my Trust Account Much Faster than using Anddone. Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their fee's are lower. I use epaypolicy first to get the money first but for larger transactions I use Anddone. Review Source LM Larry M. President Used the software for: 3-5 years ### "Time and Money Savings for our agency." August 28, 2025 5.0 Could not be happier. Saves us time, easy to use, easy to teach, can void if mistakes are made, and saves our agency money. Near perfect! Pros What we like the most about EPay is the ease of use for this product! From teaching the process to new employees to instantly telling us the credit card payment is invalid, it says us time and saves our agency money. Cons Only con is not receiving instant notice if an ACH or ECheck is insufficent.This might not be a item that is available yet but sure hope it does become available in the future. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Great addtion to any business." August 27, 2025 5.0 Overall, I've had a great experience with ePay's services. It certainly has helped me bring in more income that I would otherwise missed out on. Pros Adding ePay has made it easier to close more deals. Before I would have to turn away customers because I couldn't accept card payments. Their rates are competitive. It's easy to use payment links. Cons My biggest gripe with using ePay is that emails are rquired. I work in an area where most of my customers don't have an email and only recently obtained a bank account. There should be a way to bypass this with a check box saying "a printed receipt was provided." in my insurance business, I always provide an itemized receipt including ePay's fee for the transaction. Another issue I have, is that deposits are not always deposited in a timely manner. some deposits will be broken up, even if they were taken on the same day. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Convenient and Efficient!" August 29, 2025 5.0 Overall, it's a great system to use and it does save a lot of time. Pricing is very competitive and it helps my agency run more efficiently. Pros I like ePayPolicy's ease of use especially sending out an invoice to the customer to pay directly online. I use to absorb the credit card fees and now it's all included on the invoice. A lot of my vendors also use ePayPolicy to accept payment so no more mailing checks! Cons I wish my starting charge limit was bigger. They want me to send some financials and since I'm not necessarily caught up, I can't send those in so I'm stuck at lower limit. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Easy transition, love the platform" August 28, 2025 5.0 It was a super simple process from start to finish, and I am very happy with the decision to make the switch. Pros How EASY it is, for both our insured's and for us to use. The onboarding and training were super simple, and the build out was streamlined and did not take much time. Cons We have to make an invoice before a client can pay, and they cannot make a payment to us for any amount other than what is invoiced. We are getting used to it, but that was a big adjustment to take the time and create an invoice for each and every transaction vs just telling our client how much to pay. Review Source Stacey K. Account Executive Used the software for: 3-5 years ### "Intergrated ePayPolicy makes Account reconciliation a Breeze" August 27, 2025 5.0 The Convenience of selecting a button and a payment link is sent to a client is Fabulous. Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's complete. Because I do most of the Accounting in our office, I wish all of our client's would pay through ePay. Pros I Love how simple it is to send invoices to clients through our management system. ePayPolicy has made my life much easier since it records payments in our Agency Management System once the client pays. Cons Payment Limits. We often have clients that have $40,000 and over invoices. We end up breaking it out into a few invoices and it all reconciles properly but it's a little inconvenient. Review Source R Reviewer Training and Development Coordinator Used the software for: 3-5 years ### "So efficient and easy to use!" December 3, 2025 5.0 It has been extremely successful! The service staff, accounting department, and insureds all have an easy time using the system. Pros The ease of use for my clients. My clients have no problem submitting payment. The website is easy to navigate and secure. It also saves so much time! We no longer have to wait for mail-in payments to arrive. The process times are fast and reliable. Cons I honestly don't have anything negative to say about this program. We have become reliant on using ePayPolicy for all our renewal and endorsement payments. Review Source R Reviewer Agent Used the software for: 3-5 years ### "ePayPolicy: Premium payments simplified." September 3, 2025 5.0 I've been using ePayPolicy for several years and it's made accepting payments so much easier. Sending my payment link via text is a great convenience. Pros Being able to accept credit card payments and having a professional looking payment landing page for my clients. Cons Some check payments take more than the usual couple of days to be deposited into our account, which can throw off cashflow. Review Source TK Tabatha K. Account Manager Used the software for: 1-3 years ### "E-pay is a great solution for customers to pay online with the peace of mind that their information is secure" August 28, 2025 5.0 I think E-pay is a convenient payment solution that we can offer to our client's and I am glad that we have this option for our customers. Pros We have used E-pay for many years at our agency. It is a great tool that helps our clients pay their agency billed payments quickly and conveniently. I also always let the client know when making their ACH or Credit card payments their payment information is safe and secure as Epay uses Level 1 PCI Compliance. It is very user friendly and easy for the clients to use. It is also great that the client and our agency is notified by email with a payment receipt as soon as the payment is made. The email allows us to Document that the payment was made as well. Cons I have not had any problems using Epay at all so I can not really list cons. I have not had to reach out to customer support either. Review Source R Reviewer Account Manager Used the software for: 1-3 years ### "ePay made our lives easier :)" August 29, 2025 5.0 We have had a great experience with ePay. The system is easy to manage, our clients never have any issues with the system, and we get quick responses from the system. It's the easiest and safest system to use for payments. Pros I appreciate the simplicity of the system and all the features available on the portal. We have gotten great attention from our representative and they are available to give us trainings whenever we need it. Cons Overall happy with ePayPolicy there is nothing to dislike. There are great security measures in place which is our biggest thing when it comes to working with systems like ePay. Review Source R Reviewer Office Manager - Commercial Insurance Specialist Used the software for: Less than 1 year ### "A modern and reliable Payment processor" September 10, 2025 5.0 The HUDs are easy to navigate around, and creating invoices to keep track of them are pretty smooth. The links and editable buttons are nice features. We are definitely increasing the usage and appreciate how much EpayPolicy assist in collecting the payments from the insureds, and how much time it saved from the entire process. Though I'd prefer to have an option to absorb the fees depending on the clients. I'd like to suggest a feature to create/download invoice for Offline-paid invoices (if the amount is over the deposit limit). Though the system does allow an invoice shown as paid offline, there's no receipt available to send over to the insured. Pros Processing payments is easy, and it's helpful to have the receipts accessible for record keeping. The login system uses 2FA almost every other log in, so it's definitely secured. Cons Logging in using 2FA is quite cumbersome sometimes, but it's understandable as an additional security layer. The $10,000 deposit limit per transaction can be a low limit for our Commercial Policies. Review Source R Reviewer Agency Administrator Used the software for: Less than 1 year ### "ePayPolicy helped our agency! " December 1, 2025 5.0 As an agency, we are happy with our decision to utilize ePayPolicy. It has streamlined our ability to collect customer payments. The setup process was quick and easy, and the system is user-friendly. Pros Easy to use! Easy to set up. Customer service is excellent. My team was easily able to learn how to use the system. Cons I don't like that the customer has to pay processing fees. However, I do know that many businesses are now charging a fee. Maybe a flat rate would be better than a percentage. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.