--- title: "ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ePayPolicy the right Integration solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198072/ePayPolicy/reviews/" page_type: "reviews" language: "en" --- ePayPolicy 4.9 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of ePayPolicy Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews PG Paul E G Agency OwnerInsurance, Self-employedUsed the software for: More than 2 years. “What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a $5.00 charge. If the customer doesn't replay I have the capacity to send them another invoice.“ September 10, 2025 BR BECKY R ACCOUNTING MANAGERInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS BEFORE WE CAN REFUND IT IN THE SYSTEM.“ September 3, 2025 RD Rosalie D PresidentInsurance, Self-employedUsed the software for: More than 2 years. “The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically improved our cash flow.“ August 26, 2025 SK Stephanie K Insurance AgentInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts.“ August 26, 2025 Alaina L Account ManagerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it.“ May 28, 2026 NL Nimisha L Principal OwnerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not coming from the agency.“ August 26, 2025 SC Stacey C Account ExecutiveInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's complete. Because I do most of the Accounting in our office, I wish all of our client's would pay through ePay.“ August 26, 2025 MB Mark B Insurance Agent-BrokerInsurance, Self-employedUsed the software for: 1-2 years. “Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their fee's are lower.“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Todd M. Agency Principal Insurance Used the software for: 2+ years ### "ePayPolicy is a great solution!" August 26, 2025 5.0 Highly satisfied. The system is very user friendly for the agency and the client. You are given instant notification of payments. I especially like the ability to email prefilled payment pages so the client can complete the transaction on their own time. Pros ePayPolicy has filled the gap with credit card processing for a low monthly fee. No more waiting on a "check in the mail" or having to advance funds and trust that the client is good for it. The payment portal is branded so the client will trust the payment portal. It doesn't appear to be a third party processor, but looks and feels like an in-house solution, giving added trust on the client's end. Cons I have had no complaints with ePayPolicy, the company or the platform. It has performed as advertised. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) I didn't like how my monthly bill fluctuated based on transaction volume and transaction amounts. It was far too complicated. Review Source BM Barbara M. Owner Insurance Used the software for: 2+ years ### "Epay is a time-saver!" May 27, 2026 5.0 Great, fantastic, awesome, appreciated! Not one word can describe how much time and paperwork this one aspect of our insurance world has made our business better. Pros Ease of use. We have been with Epay from the beginning. They have done everything to improve, keep up with the advances, and make the life of a insurance agent easier! Cons Nothing. They have continued to grow and change with the times. They have added additions that insurance agencies use and appreciate. The technology upgrades are constant in the insurance industy and we do not have to worry about the acccount aspects due to Epay! Alternatives considered [Simply Easier Payments](https://www.capterra.com/p/10038012/Simply-Easier-Payments/) Reason for choosing ePayPolicy Sales force did not call me back for 3 weeks. Review Source SRS Sonya Renee S. Agent Insurance Used the software for: 1-2 years ### "Mineminemine" August 25, 2025 1.0 Poorly designed programming, website, payment are not easy to make and fees are much higher than others Pros Nothing to like about the system, customer support is poor, fees for credit card is above what other systems are charging Cons everything this system does can be done by hand faster and better, fees are too high and customer service is very poor Review Source LW Lynnette W. President Insurance Used the software for: 1-2 years ### "Insurance payments made easy." May 27, 2026 5.0 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reason for choosing ePayPolicy Less we had to fill out to send the client an invoice Review Source LM Larry M. President Insurance Used the software for: 2+ years ### "Time and Money Savings for our agency." August 27, 2025 5.0 Could not be happier. Saves us time, easy to use, easy to teach, can void if mistakes are made, and saves our agency money. Near perfect! Pros What we like the most about EPay is the ease of use for this product! From teaching the process to new employees to instantly telling us the credit card payment is invalid, it says us time and saves our agency money. Cons Only con is not receiving instant notice if an ACH or ECheck is insufficent.This might not be a item that is available yet but sure hope it does become available in the future. Switched from [SimplyPayMe](https://www.capterra.com/p/253404/SimplyPayMe/) Saw the demo for EPay, and liked that it was invented by a insurance agent. Review Source MB Mark B. Insurance Agent-Broker Insurance Used the software for: 1-2 years ### "ePayPolicy is the first choice in Insurance Payments." September 10, 2025 5.0 I have had a very good experience with ePayPolicy for transactions under $10,000 it's my first choice company to use. Pros Epaypolicy is the best insurance platform to accept payments from clients. Their Customer Support is great, the Learning Curve is really easy and intuitive, the clients information is held with the highest Security. Epaypolicy is a great Financial Management tool. It makes taking Credit Card Payments and check payments ACH very easy. I have not experienced any Bugs and Issues to help make the Sales and Purchases for clients using ePayPolicy the best available option. Cons I dislike the link you get from epaypolicy to add to emails is really long. There are other companies and one I use is Anddone, when using them they have a shortend url code to add to emails. The reason I use ePayPolicy over Anddone is the money becomes available in my Trust Account Much Faster than using Anddone. Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their fee's are lower. I use epaypolicy first to get the money first but for larger transactions I use Anddone. Alternatives considered [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing ePayPolicy Anddone wasn't on the list for insurance payments. I just put Adobe as a placeholder I didn't consider any of those other companies. I've been using ePayPolicy for several years now. It's great. I get paid faster using ePayPolicy for transactions up to $10,000 I still use Anddone for larger purchases it costs less to the client and they don't charge me the $25 monthly fee/$300 yearly fee ePayPolicy charges Insurance agents to use the service. Review Source PD Pedro D. CEO Insurance Used the software for: 2+ years ### "Great addtion to any business." August 26, 2025 5.0 Overall, I've had a great experience with ePay's services. It certainly has helped me bring in more income that I would otherwise missed out on. Pros Adding ePay has made it easier to close more deals. Before I would have to turn away customers because I couldn't accept card payments. Their rates are competitive. It's easy to use payment links. Cons My biggest gripe with using ePay is that emails are rquired. I work in an area where most of my customers don't have an email and only recently obtained a bank account. There should be a way to bypass this with a check box saying "a printed receipt was provided." in my insurance business, I always provide an itemized receipt including ePay's fee for the transaction. Another issue I have, is that deposits are not always deposited in a timely manner. some deposits will be broken up, even if they were taken on the same day. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I made the switch because of the higher cost to use their services. Instead of passing the transaction cost to the customer, they would deduct it from your deposit. Review Source DD Dennis D. President and Owner Insurance Used the software for: 6-12 months ### "Ease of Working with ePayPolicy" May 27, 2026 4.0 My experience with ePayPolicy to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Cost and ease of use and setup. Very helpful sales personnel. Review Source RS Richard S. Owner Insurance Used the software for: 1-2 years ### "Convenient and Efficient!" August 25, 2025 5.0 Overall, it's a great system to use and it does save a lot of time. Pricing is very competitive and it helps my agency run more efficiently. Pros I like ePayPolicy's ease of use especially sending out an invoice to the customer to pay directly online. I use to absorb the credit card fees and now it's all included on the invoice. A lot of my vendors also use ePayPolicy to accept payment so no more mailing checks! Cons I wish my starting charge limit was bigger. They want me to send some financials and since I'm not necessarily caught up, I can't send those in so I'm stuck at lower limit. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I made the switch because of the invoicing and I feel that ePayPolicy is geared towards the insurance industry. Review Source KB Kimberly B. Office Manager Insurance Used the software for: Less than 6 months ### "Easy transition, love the platform" August 27, 2025 5.0 It was a super simple process from start to finish, and I am very happy with the decision to make the switch. Pros How EASY it is, for both our insured's and for us to use. The onboarding and training were super simple, and the build out was streamlined and did not take much time. Cons We have to make an invoice before a client can pay, and they cannot make a payment to us for any amount other than what is invoiced. We are getting used to it, but that was a big adjustment to take the time and create an invoice for each and every transaction vs just telling our client how much to pay. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) To integrate with our AMS - Hawksoft. We are working at automating anything that can save us time, so we can focus on what we do best - serving our customers. Actually switched from Xpress Pay, but that was not in the list Review Source VR Verified Reviewer Accounting and Operations Insurance Used the software for: 1-2 years ### "ePayPolicy is a great game changer in payments!!!" August 25, 2025 5.0 My experience with ePayPolicy has been 5 STAR as they have made my job easier and have saved me time!!! Pros ePay makes bill paying for both our clients and ourselves an easy experience. Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. We also have a way to pay the insurance companies via ACH for a very nominal fee (less than the cost of a postage stamp) and can even attach a copy of the invoice or statement we are paying. Very rarely is it needed, but when I have contacted customer support, they are always friendly and helpful. Cons More companies need to sign up and allow payments via ePay payables. I've sent several requests to different companies, but they never responded. Some of the company payment limits as you don't know what they are until you make the payment and then it tells you it's more than allowed. Also, the Credit Card Fees can be high, we make sure to state that to our customers on our invoice and when we send anyone the link, but we understand that there isn't much ePay can do about 3rd party charges. Review Source AL Amy L. Training and Development Coordinator Insurance Used the software for: 2+ years ### "So efficient and easy to use!" September 2, 2025 5.0 It has been extremely successful! The service staff, accounting department, and insureds all have an easy time using the system. Pros The ease of use for my clients. My clients have no problem submitting payment. The website is easy to navigate and secure. It also saves so much time! We no longer have to wait for mail-in payments to arrive. The process times are fast and reliable. Cons I honestly don't have anything negative to say about this program. We have become reliant on using ePayPolicy for all our renewal and endorsement payments. Review Source AH Adam H. Vice President Insurance Used the software for: 2+ years ### "Epay gives us a Free hand" September 10, 2025 5.0 Any reticence we had in turning over the control of our payments to a third party have been alleviated by the security and comfort we feel but the transparent and seamless integration into our agency bill business. The support and constant improvement sought by the organization gives me confidence that this partnership is truly a must have collaboration for any agency. It is not just a tool but your right hand in matters of premium collection. Pros Simple to use and integrate with your management system and invoicing. Excellent customer support with an emphasis of treating us like VIPs. Cons It would be nice to have true debit card capability as we do have customers that come into our office Review Source MJ Mariana J. Account Manager Insurance Used the software for: 1-2 years ### "ePay made our lives easier :)" August 25, 2025 5.0 We have had a great experience with ePay. The system is easy to manage, our clients never have any issues with the system, and we get quick responses from the system. It's the easiest and safest system to use for payments. Pros I appreciate the simplicity of the system and all the features available on the portal. We have gotten great attention from our representative and they are available to give us trainings whenever we need it. Cons Overall happy with ePayPolicy there is nothing to dislike. There are great security measures in place which is our biggest thing when it comes to working with systems like ePay. Review Source JB Jorge B. Agent Insurance Used the software for: 2+ years ### "Easy to use" August 25, 2025 5.0 We love to use the system. We did try another program but it was not as user friendly as this one. Simple is the key here. Pros It was extremely easy to learn the system. We take advantage of all of the features. After 5 years, we have had 0 issues with the system. Cons There is nothing we do not like about ePayPolicy. It works perfectly and when updateds or new processes are added, we dont even request help to figure it out. Review Source CF Christine F. Client Manager III Insurance Used the software for: 2+ years ### "ePay review" September 8, 2025 5.0 Great! System is user friendly, convenient. The monthly fee to use the service is reasonable. I'd recommend to others. Pros The system is very easy to use whether links to our agency management system of direct through the ePay portal. Cons The emails that show the funding. I wish there was more of a description on the email subject line. Review Source SR Shannon R. Accounting Insurance Used the software for: 2+ years ### "A Great Payment Method" August 26, 2025 5.0 Using ePay services has been a great tool for us to collect premiums quicker and easier. We have never had any security or issues with the platform working as it should, which is great for customer service! Pros The best thing about ePayPolicy is how easy it is! Not only for our agency to use, but the ease that our clients are able to use it. Cons EPay is quick to deposit funds to our account which is great, however it would be easier to just have one deposit per day. Some days we will get 3 or 4 different deposits that have to be entered. Review Source GG Gregory G. CEO Insurance Used the software for: 1-2 years ### "ePayPolicy works great even for our small agency" September 10, 2025 5.0 ePay has been a solid solution to managing payments from insureds to our office; with the challenges in the CA insurance markets and more customers having to use non-admitted, agency bill policies, ePay has helped make all the extra work a little easier. Pros ePayPolicy is easy to use; it has improve our agency's workflow and really helps with "just in time" situations when policies need to be bound. No more "waiting for the check in the mail"; we know immediately when funds are sent to us. Cons We have ePay set up so that is costs our users up to $10 to make an ACH payment; most customers don't mind, but I hope none of customers think it's a "junk fee". It takes a couple of days for the funds to hit our account (unlike Zelle) Review Source PEG Paul E G. Agency Owner Insurance Used the software for: 2+ years ### "The BEST of the BEST" September 10, 2025 5.0 I like the services other wise I wouldn't wast my time and money here. I have been using this type for about 6 years. I would recommend Epay policy Pros What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a $5.00 charge. If the customer doesn't replay I have the capacity to send them another invoice. Cons The time it takes to have the money in my business account. But I know they are working on it. Specialty when the customer goes direct through the website and and pays, it should take so lone. Review Source AG Angela G. Insurance Broker Insurance Used the software for: 1-2 years ### "ePay Review" August 25, 2025 5.0 Excellent Product. I am satisfied with the product and service that ePay offers. I will recommend to everyone. Pros I love the sense of security that ePay provides. At first, ePay is a learning curve for customers, but once they understand the complete product, it becomes simple and easy. I am thankful that it provides clients with the option to pay with a bank account or a credit card. This allows for premiums to be paid fast and easily. Cons I liked everything. Bugs and issues were rarely experienced and if any were, customer support was excellent in rectifying the problem. Review Source RW Roberta W. Bookkeeper Insurance Used the software for: 2+ years ### "Excellent, Comprehensive and Intuitive Program" September 2, 2025 5.0 Excellent! We've been using ePayPolicy for over 6 years and I have never had any problems or issues. Pros Comprehensive information provided in an easy to use format. Quick and easy to send custom invoices. Cons There isn't really anything I can think of that I don't like about the ePayPolicy program. It works well. Review Source RV Roxana V. Director, Finance Management Insurance Used the software for: 1-2 years ### "Best solution for electronic payment needs!" September 8, 2025 5.0 From the beginning we knew that ePay was an easy, reliable, and credible solution for what our business needed. From the user-friendly interface to the timely support, the experience has been great - 10/10! Pros The user-friendly interface makes ePay the best solution for our business needs. The platform is simple, straightforward and easy to use. Cons Initially, it was taking a little longer to receive ACH credits but with the help of ePay support that issue was quickly resolved. Review Source RA Reza A. Ceo-President Insurance Used the software for: 2+ years ### "Fantastic, professional, easy." August 25, 2025 5.0 excellent technology especially with our MGA and aggregators, I have refered at least 2 of them to epay so our payment method could become more universal. Pros easy and user friendly, it makes our agency accounting a lot easier , receiving funds ar also prompt and no delay Cons none so far to report for our agency. as we have been using epay for few years and have not seen any isuue Review Source GD Gaby D. Director of Operations Insurance Used the software for: 2+ years ### "Great & User-friendly" September 3, 2025 5.0 Great customer experience thus far! The website rarely has glitches or goes down. Customers find it easy to use and our accounting team does also. Pros I like that it provides a user friendly way for our customers to make either ACH or credit card payments. The administrative side is also very easy to navigate and if we ever run into an issue, customer support is available to help. Cons There is not much I don't like. I do wish that there was a credit card fee that decreased when the amount of the payment is larger. Review Source GR Gregg R. owner Insurance Used the software for: 1-2 years ### "Easy and the best " August 25, 2025 5.0 Absolutely love it. Easy and quick to use. Fees are reasonable and fair. They did offer a military discount at the beginning. Pros The ease of doing business and accepting payments. Love the customer service if you do have an issue, which you won't have an issue. Cons The initial setup was very time consuming. Took a lot longer than i wanted or would have liked. Would like to see this streamlined more. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.