# ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ePayPolicy the right Integration solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198072/ePayPolicy/reviews --- ePayPolicy 4.9 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ePayPolicy Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews PG Paul E G Agency OwnerInsurance, Self-employedUsed the software for: More than 2 years. “What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a $5.00 charge. If the customer doesn't replay I have the capacity to send them another invoice.“ September 10, 2025 BR BECKY R ACCOUNTING MANAGERInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS BEFORE WE CAN REFUND IT IN THE SYSTEM.“ September 3, 2025 RD Rosalie D PresidentInsurance, Self-employedUsed the software for: More than 2 years. “The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically improved our cash flow.“ August 26, 2025 SK Stephanie K Insurance AgentInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts.“ August 26, 2025 SC Stacey C Account ExecutiveInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's complete. Because I do most of the Accounting in our office, I wish all of our client's would pay through ePay.“ August 26, 2025 NL Nimisha L Principal OwnerInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not coming from the agency.“ August 26, 2025 PL Pam L Accounting and OperationsInsurance, 2 - 10 employeesUsed the software for: 1-2 years. “Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. “ August 25, 2025 MB Mark B Insurance Agent-BrokerInsurance, Self-employedUsed the software for: 1-2 years. “Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their fee's are lower.“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley B. Finance Director Insurance Used the software for: 6-12 months ### "We highly Recommend ePay!" May 27, 2026 5.0 Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. Review Source BM Barbara M. Owner Insurance Used the software for: 2+ years ### "Epay is a time-saver!" May 27, 2026 5.0 Great, fantastic, awesome, appreciated! Not one word can describe how much time and paperwork this one aspect of our insurance world has made our business better. Pros Ease of use. We have been with Epay from the beginning. They have done everything to improve, keep up with the advances, and make the life of a insurance agent easier! Cons Nothing. They have continued to grow and change with the times. They have added additions that insurance agencies use and appreciate. The technology upgrades are constant in the insurance industy and we do not have to worry about the acccount aspects due to Epay! Alternatives considered [Simply Easier Payments](https://www.capterra.com/p/10038012/Simply-Easier-Payments/) Reason for choosing ePayPolicy Sales force did not call me back for 3 weeks. Review Source SRS Sonya Renee S. Agent Insurance Used the software for: 1-2 years ### "Mineminemine" August 25, 2025 1.0 Poorly designed programming, website, payment are not easy to make and fees are much higher than others Pros Nothing to like about the system, customer support is poor, fees for credit card is above what other systems are charging Cons everything this system does can be done by hand faster and better, fees are too high and customer service is very poor Review Source LW Lynnette W. President Insurance Used the software for: 1-2 years ### "Insurance payments made easy." May 27, 2026 5.0 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reason for choosing ePayPolicy Less we had to fill out to send the client an invoice Review Source DD Dennis D. President and Owner Insurance Used the software for: 6-12 months ### "Ease of Working with ePayPolicy" May 27, 2026 4.0 My experience with to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Cost and ease of use and setup. Very helpful sales personnel. Review Source CR CHARLES R. Owner Insurance Used the software for: 2+ years ### "EPay all Day!!" May 27, 2026 5.0 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review Source AB Annika B. Accounting and Administrative Coordinator Insurance Used the software for: 6-12 months ### "Easy to use, be aware of MFAs!" May 28, 2026 5.0 Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. Review Source MQ Maria Q. agent Insurance Used the software for: 1-2 years ### "why I love epaypolicy " May 27, 2026 5.0 Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. Cons i don't have anything negative to say about . I love the program and have been using it for about 3 years now. Review Source VR Verified Reviewer Account Manager Insurance Used the software for: Less than 6 months ### "Great option for an agency with limited time to devote to billing " May 28, 2026 5.0 Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. Review Source Daniel M. Principle Insurance Used the software for: Less than 6 months ### "Epay is the way to go!" May 27, 2026 5.0 ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. Review Source VR Verified Reviewer Accounting and Operations Insurance Used the software for: 1-2 years ### "ePayPolicy is a great game changer in payments!!!" August 25, 2025 5.0 My experience with has been 5 STAR as they have made my job easier and have saved me time!!! Pros ePay makes bill paying for both our clients and ourselves an easy experience. Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. We also have a way to pay the insurance companies via ACH for a very nominal fee (less than the cost of a postage stamp) and can even attach a copy of the invoice or statement we are paying. Very rarely is it needed, but when I have contacted customer support, they are always friendly and helpful. Cons More companies need to sign up and allow payments via ePay payables. I've sent several requests to different companies, but they never responded. Some of the company payment limits as you don't know what they are until you make the payment and then it tells you it's more than allowed. Also, the Credit Card Fees can be high, we make sure to state that to our customers on our invoice and when we send anyone the link, but we understand that there isn't much ePay can do about 3rd party charges. Review Source AL Amy L. Training and Development Coordinator Insurance Used the software for: 2+ years ### "So efficient and easy to use!" September 2, 2025 5.0 It has been extremely successful! The service staff, accounting department, and insureds all have an easy time using the system. Pros The ease of use for my clients. My clients have no problem submitting payment. The website is easy to navigate and secure. It also saves so much time! We no longer have to wait for mail-in payments to arrive. The process times are fast and reliable. Cons I honestly don't have anything negative to say about this program. We have become reliant on using for all our renewal and endorsement payments. Review Source AH Adam H. Vice President Insurance Used the software for: 2+ years ### "Epay gives us a Free hand" September 10, 2025 5.0 Any reticence we had in turning over the control of our payments to a third party have been alleviated by the security and comfort we feel but the transparent and seamless integration into our agency bill business. The support and constant improvement sought by the organization gives me confidence that this partnership is truly a must have collaboration for any agency. It is not just a tool but your right hand in matters of premium collection. Pros Simple to use and integrate with your management system and invoicing. Excellent customer support with an emphasis of treating us like VIPs. Cons It would be nice to have true debit card capability as we do have customers that come into our office Review Source TK Tabatha K. Account Manager Insurance Used the software for: 1-2 years ### "E-pay is a great solution for customers to pay online with the peace of mind that their information is secure" August 25, 2025 5.0 I think E-pay is a convenient payment solution that we can offer to our client's and I am glad that we have this option for our customers. Pros We have used E-pay for many years at our agency. It is a great tool that helps our clients pay their agency billed payments quickly and conveniently. I also always let the client know when making their ACH or Credit card payments their payment information is safe and secure as Epay uses Level 1 PCI Compliance. It is very user friendly and easy for the clients to use. It is also great that the client and our agency is notified by email with a payment receipt as soon as the payment is made. The email allows us to Document that the payment was made as well. Cons I have not had any problems using Epay at all so I can not really list cons. I have not had to reach out to customer support either. Review Source KC Kelley C. Account Executive Insurance Used the software for: 1-2 years ### "A Game-Changer for Insurance Payment Processing " September 10, 2025 5.0 The benefits of have definitely added value to our workflow, and I have recommended it to other insurance agencies like us. It mondernizes payment processing, saves time, and reduces paperwork! Pros We've been using for a couple of years now, and it has made a big difference in how we manage payments. The platform is user-friendly, secure, and integrates seamlessly with our agent management system. Our clients appreciate the ability to make payments quickly and easily online, whick has reduced processing time and improved cash flow on our end. Their customer support is very helpful whenever we've hadd questions. Cons The one thing I like least is the transactions fees, which can be a sticking point for some clients...not so much with ACH but with the credit card fees. Review Source VR Verified Reviewer Member Insurance Used the software for: 2+ years ### "User Friendly " August 25, 2025 5.0 Overall Epay is a great service and has great customer service. I am happy to have this service for my customers. Pros The platform is very user friendly. I like the service they have for invoicing as well. It makes it easier for customers to make payment. Cons it can take sometimes up to a week to receive funds. Depending on if its a CC or ACH payments made over a weekend or before it can get delayed. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing ePayPolicy ease of use and price and customer service Review Source MM Michael M. Agent Insurance Used the software for: 1-2 years ### "ePayPolicy is Outstanding" September 3, 2025 5.0 has been a great tool for my agency. Saves agency time from having to create invoices and financing agreements and automatically sends reminders on invoices. Great service and I am so glad I found ePayPolicy. Pros You can take credit card payments or bank account payments from insureds in 1 easy location. System is very simple and user friendly. You can send invoices or setup finance agreements fast. Cons Have not found anything I do not like about yet. ePayPolicy has all the tools and agency needs to service clients payment needs. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Ease of use and user friendly application. Review Source CF Christine F. Client Manager III Insurance Used the software for: 2+ years ### "ePay review" September 8, 2025 5.0 Great! System is user friendly, convenient. The monthly fee to use the service is reasonable. I'd recommend to others. Pros The system is very easy to use whether links to our agency management system of direct through the ePay portal. Cons The emails that show the funding. I wish there was more of a description on the email subject line. Review Source JL Jannel L. Office Manager and Commercial Department Manager Insurance Used the software for: 1-2 years ### "We LOVE ePay" September 30, 2025 5.0 Our clients and employees are really like the ability to make payments online. It's easy for our office and clients to navigate. Pros It's so easy for our clients to make a payment. One page to enter all the information that the client needs to input payment information. Also, we like the feature of having our own link for clients to use to make their payments. Cons There is nothing to dislike. ePay is so easy for our clients and our employees to use. Customer service is even great! Review Source CK Christy K. Quality manager and bookkeeper Insurance Used the software for: 2+ years ### "Very Happy with ePay Policy" September 3, 2025 5.0 I love using it. I enter info on the insured's account when they make a payment to our agency. In addition, several of our companies\\brokers are set up with ePay & I love using it to pay invoices. Pros Easy for our customers to use as well as being easy for the agency to receive payments. Our agency receives the funds quickly. Cons Our agency hasn't really had any situation or issue that I would consider a con. The few times I've needed help, support was great to work with. Review Source MZ Mercedes Z. Agent Insurance Insurance Used the software for: 1-2 years ### "Customer Services" August 25, 2025 5.0 Its great and easy for the customers to use as well it saves us time and them to be on the line if they are working. Pros Epay is great with us, they help us with all the questions. I always recommend the client to process the payment thru there. Cons I like everything on the epay, its very easy to work with and clients like it too much as well. Review Source RW Roberta W. Bookkeeper Insurance Used the software for: 2+ years ### "Excellent, Comprehensive and Intuitive Program" September 2, 2025 5.0 Excellent! We've been using for over 6 years and I have never had any problems or issues. Pros Comprehensive information provided in an easy to use format. Quick and easy to send custom invoices. Cons There isn't really anything I can think of that I don't like about the program. It works well. Review Source RA Reza A. Ceo-President Insurance Used the software for: 2+ years ### "Fantastic, professional, easy." August 25, 2025 5.0 excellent technology especially with our MGA and aggregators, I have refered at least 2 of them to epay so our payment method could become more universal. Pros easy and user friendly, it makes our agency accounting a lot easier , receiving funds ar also prompt and no delay Cons none so far to report for our agency. as we have been using epay for few years and have not seen any isuue Review Source GD Gaby D. Director of Operations Insurance Used the software for: 2+ years ### "Great & User-friendly" September 3, 2025 5.0 Great customer experience thus far! The website rarely has glitches or goes down. Customers find it easy to use and our accounting team does also. Pros I like that it provides a user friendly way for our customers to make either ACH or credit card payments. The administrative side is also very easy to navigate and if we ever run into an issue, customer support is available to help. Cons There is not much I don't like. I do wish that there was a credit card fee that decreased when the amount of the payment is larger. Review Source LK Leslie K. Agent Insurance Used the software for: 2+ years ### "ePay Policy is the way to go! " August 25, 2025 5.0 I've had ePay Policy for many years now and it's been great. The ePay team doesn't hound you with marketing and upgrades, but sends periodic emails about enhancements and offerings, which is nice. Pros Ease of use! Simple way to accept agency payments, invoice clients, and transfer premium to MGA's and other agencies. Cons Credit card and ACH fees, but I know that can't be helped. I do like that the ePay payables option between agencies only costs fifty cents! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.