# ePayPolicy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ePayPolicy Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/198072/ePayPolicy --- # ePayPolicy Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ePayPolicy ## What is ePayPolicy? ePayPolicy's insurance-built payment platform helps insurance organizations accept payments online to speed up receivables, bind policies faster, and provide a seamless user experience. Beyond collections, you’ll have access to a variety of features to streamline accounting operations. ePayPolicy integrates payments into 18 of the most popular management systems, like Vertafore, Applied, NowCerts, and many more. ## What is ePayPolicy used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Commercial Insurance](https://www.capterra.com/commercial-insurance-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 258 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Pros & cons Intuitive and efficient platform Responsive and helpful support team High transaction and service fees Starting price $25 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Payment Processing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Insurance / 2026 - Integration / 2026 - Payment Processing / 2026 - Recurring Billing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Insurance / 2026 - Recurring Billing / 2026 ## ePayPolicy alternatives [4.2 (2,044)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (402)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (3,347)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (94)](https://www.capterra.com/p/147348/ZarMoney-Cloud-Accounting/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198072/ePayPolicy/alternatives/) ## FAQs about ePayPolicy Overview ### What problems does ePayPolicy solve? ePayPolicy solves slow premium collection, mailed-check delays, phone-based payment handling, and disconnected AR/AP workflows by giving insurance agencies secure ACH and card payment links, transaction tracking, and management-system integrations. Independent agencies, brokers, accounting staff, and producers benefit most when binding policies quickly, improving cash flow, and reducing client payment friction. Answer based on 177 reviews Overview ### Which roles and teams benefit most from ePayPolicy? ePayPolicy is most used by insurance agency owners, executives, agents, account managers, and finance staff who need faster premium collection and simpler payment workflows. Operations and office managers use it to reduce manual processing, while bookkeepers, CFOs, and accounting teams rely on it for reconciliation, tracking transactions, and improving cash flow visibility. Answer based on 257 reviews Overview ### What company size and industries is ePayPolicy built for? ePayPolicy is built for small insurance businesses, with 98% of reviewers from small companies and 97% from the insurance industry. It serves Independent Agents, MGAs, Brokers, Carriers, and Premium Finance Companies, with limited reviewer presence from midsize businesses at 2% and financial services at 1%. Answer based on 257 reviews Features and Usability ### What are the key features of ePayPolicy? ePayPolicy includes core payment processing features like ACH payment processing, credit card processing, online payments, and billing & invoicing. Differentiators include payment links, a branded self-service portal, recurring billing, and accounting or agency management system integrations, plus transaction tracking, receipts, and notifications for payment status and deposits. Answer based on 193 reviews Integrations ### Which third-party tools and platforms does ePayPolicy integrate with? ePayPolicy integrates with eight third-party platforms focused on insurance agency management, including Vertafore AMS360 and NowCerts, which reviewers specifically mention. Official catalog integrations also include Applied CSR24, BindHQ, HawkSoft CMS, Nexsure Insurance Platform, Novidea, QQCatalyst, and Veruna for invoicing and billing record workflows. Answer based on 54 reviews Getting Started and Support ### What training and onboarding options does ePayPolicy offer? ePayPolicy provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for reviewing setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does ePayPolicy offer, and how do users rate the experience? ePayPolicy offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and quick to resolve setup, training, and account questions. A few report difficulty reaching a support person at times, and some confusion with the newer payment page. Answer based on 68 reviews Security ### How does ePayPolicy handle data security and access control? ePayPolicy uses secure payment links and portals, 2FA login, Level 1 PCI compliance, and email receipts with transaction tracking to protect payment data. Reviewers also value that clients can pay by ACH or card without sharing bank details directly. Some note 2FA can feel cumbersome and payment limits may restrict larger transactions. Answer based on 32 reviews Payment processing ### How well does ePayPolicy handle payment processing? ePayPolicy makes insurance payment collection simple, secure, and easy to manage for agencies and accounting staff. Many teams like the ACH and card options, payment links, branded pages, and management system integrations. Some agencies mention processing fees, transfer delays, payment limits, and a few refund or reconciliation tasks that still require manual work. Answer based on 193 reviews ## Who uses ePayPolicy? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 131 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 131 reviews Administrative 44% Administrative 44% Sales & Business Development 18% Finance & Accounting 11% Customer Services & Support 6% Others 21% Top industries Based on 131 reviews Insurance 98% Retail 1% Banking 1% ## Pros and Cons Intuitive and efficient platform 95% positive reviews out of 78 Most reviewers find ease of use important, highlighting the straightforward, accessible, and time-saving system design. Roxana V Director, Finance Management, 2 - 10 employees. "The user-friendly interface makes ePay the best solution for our business needs. " High transaction and service fees 45% negative reviews out of 49 Some reviewers indicate pricing is a concern, citing high credit card and ACH fees compared to alternatives. lee M owner, 2 - 10 employees. "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. " Responsive and helpful support team 95% positive reviews out of 61 Most reviewers describe customer support as quick, knowledgeable, and consistently helpful when resolving questions or issues. Seamless and trusted client interactions 97% positive reviews out of 35 Most reviewers indicate client experience is smooth, secure, and inspires trust with an intuitive interface. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Payments 4.9 (117) 96.58% of 117 reviewers that rated this feature as important or highly important This aspect helps you offer clients convenient, remote payment options via secure links. Reviewers indicate it simplifies payment collection, allows business to continue outside office hours, and is very easy for both clients and staff to use. Debit/Credit Card Processing 4.8 (95) 93.68% of 95 reviewers that rated this feature as important or highly important You benefit from seamless debit and credit card acceptance, including all major networks. Reviewers appreciate the flexibility, instant confirmations, and ease of use, though some mention transaction fees can be high for customers. Electronic Payments 4.9 (94) 96.81% of 94 reviewers that rated this feature as important or highly important It gives you a fast, flexible way to accept payments electronically, replacing checks and wires. Users think this saves hours, is easy to set up, and allows clients to pay anytime, making transactions more convenient for everyone involved. Payment Fraud Prevention 4.8 (81) 92.59% of 81 reviewers that rated this feature as important or highly important ePayPolicy offers robust security for your transactions, meeting PCI compliance and using Level 1 security. Some reviewers find it provides peace of mind, eliminates risks from mailed checks, and ensures clients’ sensitive information stays protected. Payment Processing 4.8 (74) 101.35% of 74 reviewers that rated this feature as important or highly important With this capability, you can quickly and securely collect payments from clients through multiple channels. Reviewers appreciate how it streamlines operations, reduces reliance on checks, and is easy for both staff and clients to use, saving significant time and effort. Billing & Invoicing 4.9 (73) 90.41% of 73 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ePayPolicy 58 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Online portal for brokers/agents to add, edit, update or access required information Calculate employees' commissions based on certain rules Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy You benefit from seamless debit and credit card acceptance, including all major networks. Reviewers appreciate the flexibility, instant confirmations, and ease of use, though some mention transaction fees can be high for customers. Process of automatically notifying clients when payments fail to ensure invoices are paid It gives you a fast, flexible way to accept payments electronically, replacing checks and wires. Users think this saves hours, is easy to set up, and allows clients to pay anytime, making transactions more convenient for everyone involved. Reminders sent via email Process of extracting, transforming, and loading data Create, administer and manage insurance policies for various customers and insurance lines Identify which applications need to exchange data and enable these data connections Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Clients can submit payments via mobile devices Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application This aspect helps you offer clients convenient, remote payment options via secure links. Reviewers indicate it simplifies payment collection, allows business to continue outside office hours, and is very easy for both clients and staff to use. Allow customers to make a partial payment on an invoice and track remaining debt ePayPolicy offers robust security for your transactions, meeting PCI compliance and using Level 1 security. Some reviewers find it provides peace of mind, eliminates risks from mailed checks, and ensures clients’ sensitive information stays protected. Integration with payment gateways to facilitate online transactions Send clickable links via text or email to collect payments from customers With this capability, you can quickly and securely collect payments from clients through multiple channels. Reviewers appreciate how it streamlines operations, reduces reliance on checks, and is easy for both staff and clients to use, saving significant time and effort. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Upload, track, and submit receipts in a central database Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.8 (258) 4.8 Based on 258 reviews ## Pricing Value for money 4.8 (252) Free Trial Free Version Basic $25.00 Per Feature,Per Month Value for money 4.8 (252) 4.8 Based on 252 reviews ## Integrations [ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ HawkSoft CMS](https://www.capterra.com/p/79412/HawkSoft-CMS/)[ Vertafore AMS360](https://www.capterra.com/p/113472/Vertafore-AMS360/)[ QQCatalyst](https://www.capterra.com/p/36109/QQCatalyst/)[ Applied CSR24](https://www.capterra.com/p/212628/Applied-CSR24/)[ BindHQ](https://www.capterra.com/p/148106/BindHQ/)[ Nexsure Insurance Platform](https://www.capterra.com/p/119445/Nexsure-Agency-Management/)[ Veruna](https://www.capterra.com/p/155983/Veruna/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (237) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (237) 4.8 Based on 237 reviews ## User reviews Overall rating 4.9 Based on 258 reviews Filter by rating 5(232) 4(24) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent CW Christopher W. CEO Insurance ### "Epay is the best payment portal for an Insurance Agency." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Our overall experience has been great. Its 100 times better than what we were using with Applied Pay. I wish we would have started with ePay. Pros We love ePay for many reasons. The top 2 reasons are that is so much easier to use than Applied Pay and its cheaper. We have yet to use the customer support as we haven't had any issues with bugs. The money transfer speed is great and the credit card payments are so easy. I just with the clients paid a little less for a credit card payment. Cons I think the thing I personally like the least is that we have to create an invoice number each time and we have to keep track of the number. It would be much easier if we could just put in a starting invoice number and let ePay create them going forward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Account Manager Insurance ### "Great option for an agency with limited time to devote to billing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 28, 2026 Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Annika B. Accounting and Administrative Coordinator Insurance ### "Easy to use, be aware of MFAs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 28, 2026 Pretty good! More important than us liking it, our clients like it! It doesn't seem to break very often at all, and the dependability is pretty unmatched. Pros Customer service is responsive and they are VERY informed about the products when you call with a question on them. Cons Verification codes don't go through email, they go through text, which can be difficult for shared use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. XL Xin L. sales Retail ### "I love ePayPolicy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Pros It values for the money and gives us support for servicing our customers. Credit card payments are also valued and welcomed by clients. Cons Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. Overall is good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Lynnette W. President Insurance ### "Insurance payments made easy." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reasons for choosing ePayPolicy Less we had to fill out to send the client an invoice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ashley B. Finance Director Insurance ### "We highly Recommend ePay!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel M. Principle Insurance ### "Epay is the way to go!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 ePay has been a great addition to our services. It allows proper tracking of invoices whether leading up to due to date or overdue and can automatically notify insureds of overdue payments Pros Easy and quick way to provide professional invoices and premium finance options to insured that creates automated payment tracking detail. Cons There is a bit of learning curve to data entry. This was quickly resolved by my premium financing company and the ePay team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR CHARLES R. Owner Insurance ### "EPay all Day!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE Tara E. Bookkeeper Insurance ### "Makes receiving payments a breeze!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 27, 2026 Has been worth the money, makes receiving payments a breeze. Again, I have the link in my email signature so it's always available. Pros The simplicity of sending clients a link for payment has been great. I've put the link in my signature and can direct them to use it as needed. Cons A bit of a wait for funds to clear, understandable but wish it was a slightly quicker turnaround time for the agency billed policies in particular. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MQ Maria Q. agent Insurance ### "why I love epaypolicy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Its been a wonderful experience from day one. epay is so helpful and is always innovating its product to keep up with tech. Pros I like that epay helps me reach customers that I would've lost without this program. Epay is also always reaching out to see if i need any help or have any questions. Cons i don't have anything negative to say about epaypolicy. I love the program and have been using it for about 3 years now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198072/ePayPolicy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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