# ePayPolicy Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ePayPolicy Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/198072/ePayPolicy --- # ePayPolicy Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ePayPolicy ## What is ePayPolicy? ePayPolicy's insurance-built payment platform helps insurance organizations accept payments online to speed up receivables, bind policies faster, and provide a seamless user experience. Beyond collections, you’ll have access to a variety of features to streamline accounting operations. ePayPolicy integrates payments into 18 of the most popular management systems, like Vertafore, Applied, NowCerts, and many more. ## What is ePayPolicy used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Commercial Insurance](https://www.capterra.com/commercial-insurance-software/) Overall rating Based on 247 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Pros & cons Intuitive and efficient platform Responsive and helpful support team High transaction and service fees Starting price $25 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ePayPolicy alternatives Highest Rated [4.7 (822)](https://www.capterra.com/p/163114/Zoho-Invoice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (3,327)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (401)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198072/ePayPolicy/alternatives/) ## Who uses ePayPolicy? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient platform 95% positive reviews out of 78 Most users report ease of use, with a minimal learning curve and streamlined processes that save time daily. Roxana V Director, Finance Management, 2 - 10 employees. "The user-friendly interface makes ePay the best solution for our business needs. " High transaction and service fees 45% negative reviews out of 49 Some users report pricing as a drawback, citing high credit card and ACH fees compared to alternatives. lee M owner, 2 - 10 employees. "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. " Responsive and helpful support team 95% positive reviews out of 61 Most reviewers find customer support prompt, knowledgeable, and consistently helpful in resolving issues and answering questions. Seamless client-facing payment process 97% positive reviews out of 33 Most reviewers describe client experience as smooth, highlighting intuitive navigation, trustworthiness, and convenience for clients of all ages. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Payments 4.9 (112) 96.43% of 112 reviewers that rated this feature as important or highly important You gain the ability to collect payments online, offering clients convenience and flexibility. Some reviewers find that sending secure payment links by email or text streamlines transactions, reduces office visits, and allows payments at any time, improving customer satisfaction. Debit/Credit Card Processing 4.8 (92) 93.48% of 92 reviewers that rated this feature as important or highly important This aspect allows you to accept all major cards and ACH payments. Users think it’s easy to use, offers flexibility, and provides instant confirmations. Some mention high fees for card payments, but value the convenience and multiple payment options for clients. Electronic Payments 4.9 (92) 96.74% of 92 reviewers that rated this feature as important or highly important This capability lets you accept electronic payments efficiently, replacing checks and wires. Reviewers indicate it saves significant time, is easy for clients and staff, and provides flexibility, with payments processed promptly and confirmation received immediately. Payment Fraud Prevention 4.8 (80) 92.50% of 80 reviewers that rated this feature as important or highly important It gives you peace of mind with robust security, including PCI compliance and Level 1 Security. Reviewers appreciate not having fraud issues, instant decline notifications for cards, and that sensitive data stays protected, making clients feel safe when paying. Payment Processing 4.8 (74) 101.35% of 74 reviewers that rated this feature as important or highly important With ePayPolicy, you can process payments quickly and securely, whether in person, online, or by phone. Reviewers appreciate the time savings, instant notifications, and ease of use for both agents and clients, noting it reduces risk and eliminates manual checks. Billing & Invoicing 4.9 (67) 89.55% of 67 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ePayPolicy 58 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Online portal for brokers/agents to add, edit, update or access required information Calculate employees' commissions based on certain rules Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy This aspect allows you to accept all major cards and ACH payments. Users think it’s easy to use, offers flexibility, and provides instant confirmations. Some mention high fees for card payments, but value the convenience and multiple payment options for clients. Process of automatically notifying clients when payments fail to ensure invoices are paid This capability lets you accept electronic payments efficiently, replacing checks and wires. Reviewers indicate it saves significant time, is easy for clients and staff, and provides flexibility, with payments processed promptly and confirmation received immediately. Reminders sent via email Process of extracting, transforming, and loading data Create, administer and manage insurance policies for various customers and insurance lines Identify which applications need to exchange data and enable these data connections Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Clients can submit payments via mobile devices Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Process payments via multiple modes directly through the application You gain the ability to collect payments online, offering clients convenience and flexibility. Some reviewers find that sending secure payment links by email or text streamlines transactions, reduces office visits, and allows payments at any time, improving customer satisfaction. Allow customers to make a partial payment on an invoice and track remaining debt It gives you peace of mind with robust security, including PCI compliance and Level 1 Security. Reviewers appreciate not having fraud issues, instant decline notifications for cards, and that sensitive data stays protected, making clients feel safe when paying. Integration with payment gateways to facilitate online transactions Send clickable links via text or email to collect payments from customers With ePayPolicy, you can process payments quickly and securely, whether in person, online, or by phone. Reviewers appreciate the time savings, instant notifications, and ease of use for both agents and clients, noting it reduces risk and eliminates manual checks. Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Upload, track, and submit receipts in a central database Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Online portal through which end users can access the system, manage tasks, or obtain information Track the status over time for a request, process, asset, or transaction Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Get Advice We can help you find the software with the features you need. Features 4.8 (247) 4.8 Based on 247 reviews ## Pricing Value for money 4.8 (241) Free Trial Free Version Basic $25.00 Per Feature,Per Month Value for money 4.8 (241) 4.8 Based on 241 reviews ## Integrations [ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ HawkSoft CMS](https://www.capterra.com/p/79412/HawkSoft-CMS/)[ Vertafore AMS360](https://www.capterra.com/p/113472/Vertafore-AMS360/)[ QQCatalyst](https://www.capterra.com/p/36109/QQCatalyst/)[ Applied CSR24](https://www.capterra.com/p/212628/Applied-CSR24/)[ BindHQ](https://www.capterra.com/p/148106/BindHQ/)[ Nexsure Insurance Platform](https://www.capterra.com/p/119445/Nexsure-Agency-Management/)[ Veruna](https://www.capterra.com/p/155983/Veruna/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (227) 4.8 Based on 227 reviews ## User reviews Overall rating 4.9 Based on 247 reviews Filter by rating 5(223) 4(22) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent EM EMMA M. AGENT PRINCIPAL Insurance ### "EMMA MONCADA AGENT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 ALLWAYS EASY AND NEVER HAVE ANY PROBLEMS ALSO HELP ME TO RESOLVE SOME PROBELMS I DO HAVE INT THE PAST PRIOR CLAIM Pros EASY TO PROCESS THE PAYMENTA AND ALSO ALWAYS IT IS IN OUR SIDE TO MAKE EVRYTHING EASY TO US NEVER PROBLEMS Cons N/A ALWAYS EASY TO DEAL WITH CUSTOMER AND EMAIL AND EVRYTHING IT IS EASY.. NEVER HAVE PROBLEMS NEVER ISSUES ALWYAS FINE Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jannel L. Office Manager and Commercial Department Manager Insurance ### "We LOVE ePay" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2025 Our clients and employees are really like the ability to make payments online. It's easy for our office and clients to navigate. Pros It's so easy for our clients to make a payment. One page to enter all the information that the client needs to input payment information. Also, we like the feature of having our own link for clients to use to make their payments. Cons There is nothing to dislike. ePay is so easy for our clients and our employees to use. Customer service is even great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Catherine C. Operations Manager Insurance ### "Epay Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 I love using this service! Overall I find it to be very useful and allows us to operate our agency smoothly. Pros The ease of use is what I love the most about using the epay platform. The site is easy to understand and payment processing is simple. Cons I dislike the heavy card fees most. Sometimes it is difficult to explain to clients why the card fees are a percentage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Steven D. Principal Insurance ### "Honest Review - Agency Owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Six months using this product, completely satisfied. Again, integration with our management system is very important to our office. Pros Ease of use, customer support is there when you need them. Integrates well with management system AMS 360 Cons Nothing not to like. Simple, billing is so much easier. Posting premium is seamless and payments are cleared prior to hitting banking account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Gregory G. CEO Insurance ### "ePayPolicy works great even for our small agency" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 10, 2025 ePay has been a solid solution to managing payments from insureds to our office; with the challenges in the CA insurance markets and more customers having to use non-admitted, agency bill policies, ePay has helped make all the extra work a little easier. Pros ePayPolicy is easy to use; it has improve our agency's workflow and really helps with "just in time" situations when policies need to be bound. No more "waiting for the check in the mail"; we know immediately when funds are sent to us. Cons We have ePay set up so that is costs our users up to $10 to make an ACH payment; most customers don't mind, but I hope none of customers think it's a "junk fee". It takes a couple of days for the funds to hit our account (unlike Zelle) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kim M. Bookkeeper Insurance ### "Useful website for collecting payments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Pros Easy way to collect payments, customer support is very responsive, and integrated with my management software. Cons Some of my older clientele have trouble with websites. But that's not on ePay, easy enough to talk most through the process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sojha H. Principal Insurance ### "Exactly What My Business Needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 My overall experience with ePayPolicy has been excellent. From the start, setup was smooth, and I didn’t face any bugs or issues that slowed me down. Payments come in quickly, deposits are reliable, and I can keep better track of my sales and client payments all in one place. Security is clearly a priority, which matters a lot when handling money and sensitive info. The platform has truly made managing payments stress-free, and my clients love how simple it is for them too. Overall, it’s been a huge win for me and my business. Pros What I like most about ePayPolicy is how easy it is for my clients to pay, whether with ACH or credit card. The whole process feels safe and secure, which gives me peace of mind. It has really simplified my financial management by keeping everything organized and easy to track. I also appreciate that whenever I had a question, their customer support was quick and helpful. Honestly, the learning curve was minimal — it didn’t take long at all to get comfortable using it, and it’s now part of my daily routine. Cons I honestly can’t think of anything I dislike about ePayPolicy. Everything has worked smoothly for me, and the experience has been excellent from start to finish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM MARINA M. Producer Insurance ### "My experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Pros We are currently working with ePayPolicy and have had an excellent experience so far. For my insurance agency, they have proven to be the best fit. Cons There’s nothing I can think of right now. All the questions and requests I had were answered right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Clay D. CFO Insurance ### "Chief Financial Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 ePay Poicy has been a wonderful tool and has allowed my staff to scale accounts receivable at a rate that would have otherwise required additional payroll dollars. It also opens up additional payment methods that we are not currently set up for i.e. Credit and Debit Cards. Pros ePay Policy has a fantastic user interface and the communication from their team is top notch. They call to check in and are always quick to answer any technical questions I may have. Site integrations are very robust and we're able to plug in other tools like premium finance and back end processing. Cons Can't say that I've found anything yet. About 6 months into the platform and I find it to be one of the best decisions I have made in scaling my MGA. Reasons for choosing ePayPolicy Customer service. The epaypolicy team jumped right in and answered every question quickly and effectively. The technical implementation team was knowledgeable and quick to respond. The people made the decision for our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Karina G. CUSTOMER SERVIE Insurance ### "AWESOME PLATFORM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Pros GREAT CUSTOMER SUPPORT, AWESOME PLATFORM BEEN USING FOR THE PAST COUPLE OF YEARS AND NO COMPLAINTS!! Cons I DONT HAVE ANY CONS OR ANYTHING I CAN SAY I DONT LIKE ABOUT THIS PLATFORM BEEN USING IT FOR A COUPLE OF YEARS NOW Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)