# Page 2 | ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ePayPolicy the right Recurring Billing solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198072/ePayPolicy/reviews --- ePayPolicy 4.9 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of ePayPolicy ## Showing most helpful reviews Showing 26-50 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Barbara M. Owner Insurance Used the software for: 2+ years ### "Epay is a time-saver!" May 27, 2026 5.0 Great, fantastic, awesome, appreciated! Not one word can describe how much time and paperwork this one aspect of our insurance world has made our business better. Pros Ease of use. We have been with Epay from the beginning. They have done everything to improve, keep up with the advances, and make the life of a insurance agent easier! Cons Nothing. They have continued to grow and change with the times. They have added additions that insurance agencies use and appreciate. The technology upgrades are constant in the insurance industy and we do not have to worry about the acccount aspects due to Epay! Alternatives considered [Simply Easier Payments](https://www.capterra.com/p/10038012/Simply-Easier-Payments/) Reason for choosing ePayPolicy Sales force did not call me back for 3 weeks. Review Source KW Kristine W. Office Manager Insurance Used the software for: 2+ years ### "Epay Works!" August 25, 2025 5.0 Great experience, epay is very easy. The customer service is great. I have only had to call a couple of times and it's always solved. Pros Customers can get payments to us right away. Sometimes a customer is out of town or even out of the country and as long as they can get an email on their phone they can pay us with a link we email them. It's as easy as clicking on a "Pay now" green button. So easy that customers can do it. Cons Well it does charge a fee which I understand but not all the customers think they should have to pay a fee. We try to explain it to them the convenience of paying us directly without having to drive or mail a check that these days takes weeks to get. Our mail is no longer reliable if you need it to get there right away. One more draw back is customers cannot pay you over $50K unless you set something up, which i have not done yet. Review Source LO Luis O. PRESIDENT Insurance Used the software for: 2+ years ### "Great company to work with" September 10, 2025 5.0 Pros What I liked most about ePayPolicy is how easy and seamless it makes the payment process for both our agency and our clients. It’s user-friendly, fast, and secure, which gives our customers peace of mind while helping us streamline operations. The integration into our workflow has been smooth, and their support team is always responsive and helpful. It truly saves time, reduces friction, and adds a professional touch to the way we handle payments at Best One Insurance. Cons What I liked least about ePayPolicy is that it is a paid service. While the value and convenience are clear, it’s important to note that there are competitors in the market that don’t charge for similar payment processing solutions. As an agency owner, I always have to weigh cost against efficiency, and although ePayPolicy delivers an excellent product, the fact that it isn’t free does stand out. That said, the ease of use, security, and customer support have made it worthwhile for our business, even when compared to no-cost alternatives. Review Source VR Verified Reviewer Accounting and Operations Insurance Used the software for: 1-2 years ### "ePayPolicy is a great game changer in payments!!!" August 25, 2025 5.0 My experience with ePayPolicy has been 5 STAR as they have made my job easier and have saved me time!!! Pros ePay makes bill paying for both our clients and ourselves an easy experience. Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any additional help from our office staff. We also have a way to pay the insurance companies via ACH for a very nominal fee (less than the cost of a postage stamp) and can even attach a copy of the invoice or statement we are paying. Very rarely is it needed, but when I have contacted customer support, they are always friendly and helpful. Cons More companies need to sign up and allow payments via ePay payables. I've sent several requests to different companies, but they never responded. Some of the company payment limits as you don't know what they are until you make the payment and then it tells you it's more than allowed. Also, the Credit Card Fees can be high, we make sure to state that to our customers on our invoice and when we send anyone the link, but we understand that there isn't much ePay can do about 3rd party charges. Review Source Rob W. Insurance Broker Insurance Used the software for: 2+ years ### "Epaypolicy makes for convenient payments" August 26, 2025 4.0 Good experience. There could be improvement in the insurance to insurance payment system. They advertise that when an insurance company or agency is paying another insurance company or agency, that it is only 50 cents. However, when searching for those that are "on the list", none of them come up and so I need to use the public facing payment link. Pros For collecting payment, I like that I do not have to incur the credit card costs charged by the credit card providers. I like the flexibility it gives my customers to pay either via ACH or credit card. For making payments to carriers, I love the convenience. Cons They charge monthly and their competitor SimplyEasierPayments doesn't. This has caused me to consider switching at times but I haven't yet because I haven't yet researched how the competitor works. The second con is they say that we can pay other insurance companies for only 50 cents. However, most are not findable when I do a search and I have to pay them via their regular link and pay the normal fee. Review Source SC Stacey C. Account Executive Insurance Used the software for: 2+ years ### "Intergrated ePayPolicy makes Account reconciliation a Breeze" August 26, 2025 5.0 The Convenience of selecting a button and a payment link is sent to a client is Fabulous. Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's complete. Because I do most of the Accounting in our office, I wish all of our client's would pay through ePay. Pros I Love how simple it is to send invoices to clients through our management system. ePayPolicy has made my life much easier since it records payments in our Agency Management System once the client pays. Cons Payment Limits. We often have clients that have $40,000 and over invoices. We end up breaking it out into a few invoices and it all reconciles properly but it's a little inconvenient. Review Source LW Lynnette W. President Insurance Used the software for: 1-2 years ### "Insurance payments made easy." May 27, 2026 5.0 No problems. Easy to use. Happy to have this as an option for clients to pay. Appreciate the user-friendly platform. Pros Efficiency - we love being able to send our clients a link and for them to easily make payment. We dont get a lot of complaints or questions either! Cons Batch notifications come days after transactions as an email notification. We don't really need that as we can log in and see the transactions Alternatives considered [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) Reason for choosing ePayPolicy Less we had to fill out to send the client an invoice Review Source Maura P. CEO Insurance Used the software for: 2+ years ### "Good vendor - Higher fees" September 9, 2025 4.0 Experience has been fine. They will not negotiate their fees. We are moving our services to another vendor because of this. Have to do what's right for the client. Pros Ease of processing payments. Portal is better than some other payment vendors. Funding time is standard. Cons $25 monthly charge to the agency to use the software. Processing Fees to clients are higher than other payment vendors. Review Source AL Amy L. Training and Development Coordinator Insurance Used the software for: 2+ years ### "So efficient and easy to use!" September 2, 2025 5.0 It has been extremely successful! The service staff, accounting department, and insureds all have an easy time using the system. Pros The ease of use for my clients. My clients have no problem submitting payment. The website is easy to navigate and secure. It also saves so much time! We no longer have to wait for mail-in payments to arrive. The process times are fast and reliable. Cons I honestly don't have anything negative to say about this program. We have become reliant on using ePayPolicy for all our renewal and endorsement payments. Review Source MM Melissa M. Operations Manager Insurance Used the software for: 2+ years ### "Great Product but would be nice if it were faster. " August 25, 2025 5.0 We have been using Epay for almost Four Years and the technology hasn't gotten any better. However, the customer service can't be beat. Pros ePay Policy is so easy to use and the Customer service is top notch. We would use any thing else. Very secure. Cons It is super slow moving from one tab to another. Would be nice if it were faster. It take way too long to complete a task. Review Source RD Rosalie D. President Insurance Used the software for: 2+ years ### "Game-changer for our agency." August 26, 2025 5.0 I have been very happy with my experience. As a new agency it has been very helpful in streamlining my payment processing. Pros ePayPolicy has been a game-changer for our agency. What I like best is how seamlessly it integrates with our management system, making payment collection fast, secure, and incredibly easy for both us and our clients. The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically improved our cash flow. Their customer support is responsive and knowledgeable, and the dashboard gives us full visibility into every transaction. It’s efficient, intuitive, and tailored perfectly for the insurance industry. Cons I'd like free check processing for clients who choose ACH option. Act as an incentive since credit card fees are so high. Review Source LP Laura P. Accounting Insurance Used the software for: 2+ years ### "User Experience Review of Epay Payment Portal" August 25, 2025 5.0 From start to finish, my experience using Epay has been refreshingly simple. The layout is clean, navigation is effortless, and completing a payment takes just a few quick steps. Exactly as it should be!! Pros What I like most about it is the remarkable ease of use. The intuitive design and straightforward processes have made it incredibly simple to navigate and utilize, which has significantly enhanced my experience. Cons At this point, I can honestly say that I don't have any dislikes about it. I'm quite impressed with its functionality and performance so far. Review Source DD Dennis D. President and Owner Insurance Used the software for: 6-12 months ### "Ease of Working with ePayPolicy" May 27, 2026 4.0 My experience with ePayPolicy to this point has been positive. I would say it has been a huge help to my firm, given that I am a sole proprietor. Pros The ease of producing an invoice and the ease for the client to pay. The reporting features are very helpful as well. Cons I do not like that the system continues to invoice the customer after the initial invoice has been sent. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ePayPolicy Cost and ease of use and setup. Very helpful sales personnel. Review Source AH Adam H. Vice President Insurance Used the software for: 2+ years ### "Epay gives us a Free hand" September 10, 2025 5.0 Any reticence we had in turning over the control of our payments to a third party have been alleviated by the security and comfort we feel but the transparent and seamless integration into our agency bill business. The support and constant improvement sought by the organization gives me confidence that this partnership is truly a must have collaboration for any agency. It is not just a tool but your right hand in matters of premium collection. Pros Simple to use and integrate with your management system and invoicing. Excellent customer support with an emphasis of treating us like VIPs. Cons It would be nice to have true debit card capability as we do have customers that come into our office Review Source RB Rachel B. Agency Principal Insurance Used the software for: 2+ years ### "Best e-payment vendor!" August 26, 2025 5.0 ePayPolicy is very easy to work with! The product is very intuitive and easy to use. Customer service is great! Pros I really like ePay policy. They are so easy to work with; everything is very intuitive. I've only really needed to engage with service a few times, but they were super helpful and accommodating. This is one service I can quickly set up and get moving. Great value. Maybe the best vendor our agency works with as far as ease of doing business! I love the fact that they can take credit cards, the money transfers quickly into our account, I feel like our money is safe and secure. Cons I don't have any cons. ePayPolicy is great to work with. I am just putting words here to get word count. Review Source Ashley B. Finance Director Insurance Used the software for: 6-12 months ### "We highly Recommend ePay!" May 27, 2026 5.0 Overall, I would highly recommend ePay to all agencies. It's affordable and makes taking the payments from clients secure. Pros I feel the online portal is easy to use. Customer support is great! I love the chat feature. The ability to send reminder emails to our clients is quick and efficient. Cons We have not noticed any bugs or issues with the platform. It's not really a con, but sometimes when a client sends a payment on Thursday even, it can take Monday or Tuesday before the money transfers to our account so that can take some time. Review Source TK Tabatha K. Account Manager Insurance Used the software for: 1-2 years ### "E-pay is a great solution for customers to pay online with the peace of mind that their information is secure" August 25, 2025 5.0 I think E-pay is a convenient payment solution that we can offer to our client's and I am glad that we have this option for our customers. Pros We have used E-pay for many years at our agency. It is a great tool that helps our clients pay their agency billed payments quickly and conveniently. I also always let the client know when making their ACH or Credit card payments their payment information is safe and secure as Epay uses Level 1 PCI Compliance. It is very user friendly and easy for the clients to use. It is also great that the client and our agency is notified by email with a payment receipt as soon as the payment is made. The email allows us to Document that the payment was made as well. Cons I have not had any problems using Epay at all so I can not really list cons. I have not had to reach out to customer support either. Review Source VB Victoria B. Agency Owner Insurance Used the software for: 6-12 months ### "Love how much Epay has simplified our back end accounting - both with receiving payments and paying carriers!" September 2, 2025 5.0 Pros I love how easy it is to use — my clients can choose ACH or credit card and instantly see the difference in fees. I also appreciate that the fees are passed on to the client automatically, so we don’t have to manage them manually. The invoice feature is another huge plus, allowing us to email invoices directly to clients and pay carriers through the Payables feature. Overall, it has streamlined our back end tremendously. Cons You can add an attachment when sending an invoice, but I wish we could add a signature field for e-sign to the attachment so that it could reduce a step on getting our proposals signed. Switched from [WeSignature](https://www.capterra.com/p/194243/WeSignature/) I was unhappy with WeSignature and was looking for a cost-effective solution to accept payments from clients Review Source MJ Mariana J. Account Manager Insurance Used the software for: 1-2 years ### "ePay made our lives easier :)" August 25, 2025 5.0 We have had a great experience with ePay. The system is easy to manage, our clients never have any issues with the system, and we get quick responses from the system. It's the easiest and safest system to use for payments. Pros I appreciate the simplicity of the system and all the features available on the portal. We have gotten great attention from our representative and they are available to give us trainings whenever we need it. Cons Overall happy with ePayPolicy there is nothing to dislike. There are great security measures in place which is our biggest thing when it comes to working with systems like ePay. Review Source SK Stephanie K. Insurance Agent Insurance Used the software for: 6-12 months ### " It’s a thoughtfully built platform tailored to the needs of the insurance industry, making payment collection faster and more efficient." August 26, 2025 5.0 My experience with ePayPolicy has been largely positive. The platform is user-friendly, and the setup process was smooth Pros The platform is simple to set up and intuitive for both agencies and their clients. Payments can be made quickly without much technical friction. Cons Clients often have to pay processing fees (especially for credit card payments), which can cause friction or dissatisfaction—particularly for larger premium amounts. Review Source BR BECKY R. ACCOUNTING MANAGER Insurance Used the software for: 1-2 years ### "ePAY REVIEW BHR" September 3, 2025 4.0 THE MONTH END RECONCILIATION IS EASIER THAN OTHER PLATFORMS. THE SYSTEM IS EASY TO NAVIGATE TO GET TO THE TRANSACTIONS AND BATCHES. Pros EASY AND SIMPLE TO USE. THE EMAILED RECEIPTS TO THE CUSTOMERS ARE NICE AND THE SYSTEM IS EASY TO USE. Cons WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS BEFORE WE CAN REFUND IT IN THE SYSTEM. Review Source CR CHARLES R. Owner Insurance Used the software for: 2+ years ### "EPay all Day!!" May 27, 2026 5.0 I can't say enough about what an asset the service has been for our agency. We use it to process outgoing payments, accept payments, arrange financing and other options Pros Ease of use is exceptional. The process is streamlined and seamless for use as a broker. We use epay for all of our payment needs Cons I have not had any issues today using epay for our payment services. They have made life easy and taken the headache out of payment processing. Review Source VR Verified Reviewer Member Insurance Used the software for: 2+ years ### "User Friendly " August 25, 2025 5.0 Overall Epay is a great service and has great customer service. I am happy to have this service for my customers. Pros The platform is very user friendly. I like the service they have for invoicing as well. It makes it easier for customers to make payment. Cons it can take sometimes up to a week to receive funds. Depending on if its a CC or ACH payments made over a weekend or before it can get delayed. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing ePayPolicy ease of use and price and customer service Review Source MS Miranda S. Account Manager Insurance Used the software for: 2+ years ### "Convenient and Easy Payments" August 26, 2025 5.0 Pros It's easy and convenient for both our agency and policyholders. Being able to accept payments over the phone or let the customer pay online on their own time has been a game changer. I contacted support once to increase our transaction limit, and the representative was very kind and helpful. Other than that, I haven't needed assistance because the website is always in good working order. The agency dashboard is easy to understand, and the payment page is user-friendly and easy to follow. Cons I can't think of any cons regarding ePayPolicy. My only complaint is that our agency management system does not support ePayPolicy integration. Alternatives considered [Applied Epic](https://www.capterra.com/p/70671/Applied-Epic/) Reason for choosing ePayPolicy ePayPolicy had a lower monthly cost compared to Applied Pay. Review Source SR Shannon R. Accounting Insurance Used the software for: 2+ years ### "A Great Payment Method" August 26, 2025 5.0 Using ePay services has been a great tool for us to collect premiums quicker and easier. We have never had any security or issues with the platform working as it should, which is great for customer service! Pros The best thing about ePayPolicy is how easy it is! Not only for our agency to use, but the ease that our clients are able to use it. Cons EPay is quick to deposit funds to our account which is great, however it would be easier to just have one deposit per day. Some days we will get 3 or 4 different deposits that have to be entered. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.