# Page 4 | ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ePayPolicy the right Recurring Billing solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198072/ePayPolicy/reviews --- ePayPolicy 4.9 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of ePayPolicy ## Showing most helpful reviews Showing 76-100 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Diana W. CSR Insurance Used the software for: 1-2 years ### "EPAY has simplified our payment system" September 2, 2025 5.0 Overall my experience with ePay is positive. It has highlighted some issues on our agency's side. Such as making sure our system data is correct, and our accounting stays up to date. Customers get emailed notices that a payment is due if the accounting dept. doesn't close it out in our agency system. That can be frustrating but keeps us on out toes. Pros ePay has simplified getting payments from our customers. We no longer have to wait for a check in the mail and the option of paying electronically is a great option for our customers. Cons It is sometimes difficult for customers to find their invoices if they enter the wrong zip code, etc. Keeping updated information in the agency system is extremely important to make this integration work. Review Source AP Ashley P. Vice President Insurance Used the software for: 2+ years ### "ePayPolicy: An Agency Favorite " August 26, 2025 5.0 I don't say this lightly, but I would recommend ePayPolicy to any of my agency colleagues. It is convenient and aids in agency efficiency. Pros ePayPolicy is quick and simple to use. It aids us in completing daily tasks as efficiently as possible. Training and support has been amazing, as well. Payment links are easy to use and simple for our clients. Cons I have not found anything yet that I do not like about ePayPolicy, and we have been working with them for a few years now. Review Source KR Karina R. Agent Insurance Used the software for: 1-2 years ### "Easy & Secure Payments " August 25, 2025 5.0 Their customer support is professional and always available. They minimize the learning curve required to learn the product. Pros The ease of use! It's a simple way to collect funds from our clients in a secure portal and they love the option to choose between ACH or credit card payments. Cons The initial cap on transactions can limit the ability to process payments for clients but its something that can be changed. Review Source VR Verified Reviewer President Insurance Used the software for: 1-2 years ### "Happy to use ePayPolicy" September 3, 2025 5.0 Overall we are happy with ePayPolicy. It's been an effective solution for our clients. Yes, it could be better, but for now it works and is convenient for our clients. Pros It gives our clients the option of automatic payments. Before ePayPolicy, our clients only had the option of calling us or visiting us in person to make a monthly premium finance payment. Cons It doesn't integrate with our Premium Finance management software so we manually have to input the payments into our system so the client's policy doesn't get cancelled for lack of payment. Review Source ALM Ana Laura M. President Insurance Used the software for: 2+ years ### "Payments made easy" September 10, 2025 5.0 Overall it has been a great experience. It has given my business the ability to keep up with the times and new ways of conducting business. Pros The system is safe and secure and makes the client feel more comfortable by avoiding having to give their banking info to process an payment. Cons I wish that it was integrated with Quickbooks so they can make a payment directly through the Quickbooks invoice but not having to send them the link separately Review Source NL Nimisha L. Principal Owner Insurance Used the software for: Less than 6 months ### "Ease of Pay" August 26, 2025 4.0 It definitely made collecting payments much easier, as well as sending payments to the carriers. One of my clients used to always issue checks or physically go to the bank to deposit or transfer funds. She told me I was an angel (lol) because she was able to make her premium payment right from her couch—without writing checks, going to the post office, or visiting the bank. Pros Security- No sharing of bank account details, more payment option- credit card options Making it easier for client to transfer funds. Email the pending invoice Cons Credit card fees. Download invoices and transactions - downloads in excel format. It should give option for pdf and google sheet Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not coming from the agency. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing ePayPolicy epay had free trial, the UI seemed better. I did not find an option above for INput 1 payment Review Source DB Deborah B. Owner Insurance Used the software for: Less than 6 months ### "Very Impressive!" September 4, 2025 5.0 I have enjoyed using this platform! It gives our clients peace of mind knowing they can take care of the payments right away. I love that once the payment is made it is automatically recorded in the client file, sends us a receipt, task that's been done and closes out the invoices. Pros It provides my clients an easier way to pay their premiums. We have had many compliments on how easy the system is to use and efficiency. It especially helps with the clients who don't have access to checks to send or it gets lost in the mail. Cons Nothing so far, it's been an easy system to use and search for information on the payments the client makes. Review Source LP LaToya P. Vice President Insurance Used the software for: Less than 6 months ### "EPay is great! " September 3, 2025 5.0 It has been excellent so far from setting up the system to using it for about 5 months now. Everyone has been helpful and answered questions. Pros I love how veryeasy the system is to use. Also, how it calculates the fees the EFT and credit cards. Cons Right now, I haven't experienced any cons. We have only been using the system for about 5 months and thus far everything is going well. Switched from [PayTrace](https://www.capterra.com/p/220016/PayTrace/) They did not take care of the surcharge for using credit/debit cards. Review Source CM Chip M. Owner Insurance Used the software for: 1-2 years ### "Great product, any agent not using it is losing out" September 9, 2025 5.0 Great, couldn’t be happier with the product. The ease of use, creating payment links for clients, and enabling credit card and eft payments to be made smoothly is one of the best things to add to your agency. Pros The ease of use and being able to create payment pages for each individual client along with allowing for direct credit card and eft payments. Cons I would like to be able to integrate it with my website and management system to make payments and invoices even easier. Review Source MB Matthew B. agent manager Insurance Used the software for: 2+ years ### "great service!" September 2, 2025 5.0 very positive, no issues so far, makes collecting payments so much easier, easy to use, quick deposits, good cust service Pros ease of the service, ability to send links or just create invoices, refund policy is great as well, all around great service Cons have not found a drawback yet, CC fees being so high would be the one thing but they are on par with Review Source JR Juan R. Business Leader Insurance Used the software for: 2+ years ### "Nice payments platform on the front end and back end." August 25, 2025 5.0 Pros I like how easy it is to use epay, it is used friendly so it is nice on the front end but it is also useful for us on the backend, it also includes ACH, CC so I would say it is quite useful for different kind of clients. Cons it was difficult to get or caps increased for CC and ACH but we ultimately did a meeting with the staff and they helped us achieving this, Review Source JH Joseph H. Principal Insurance Used the software for: Less than 6 months ### "Epaypolicy Makes doing business, that easy!" August 25, 2025 5.0 Epaypolicy has been great from the get-go! Thank you for making my business easier to work with. I appreciate how easy to use the system is. This is a really great helpful tool for my agency. Pros They are so easy to use Both for the agency as well as the Policy holder. Customers can click a link and make a payment with such ease. Cons There are no major cons. Customers know what they are getting into and the agency is becomes more versatile and able. Review Source JM Janki M. CFO Insurance Used the software for: 1-2 years ### "will recommend epaypolicy" September 4, 2025 5.0 good. sometimes with ACH it takes longer for us to get money so I think ACH fees should be lower than $10 Pros quick and easy to use. been using for over 2 years. easy to give link to our customers so they can pay Cons fees little higher. would like to see more options where it is easy and convenient for our customers to pay. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing ePayPolicy cost and ease of product is the reason why Review Source NC Nicole C. Controller Insurance Used the software for: 2+ years ### "Always loved ePayPolicy" September 2, 2025 5.0 We used to use ePayPolicy as our client payment platform and it was fantastic! We now only use ePay when needing to pay a carrier who we owe money to and it is still my favorite payment platform. I wish we still used ePay for our clients to make payment to us. Pros Great customer service and such an easy payment platform to use! Everyone I have spoken to on the phone has always been very helpful. Cons I can't think of any cons at this time. Review Source WS Wayne S. Agency Owner Insurance Used the software for: 1-2 years ### "EpayPolicy - Great for surplus lines accounts." September 2, 2025 5.0 Pros 1.Being able to pay an insurance MGA from within epayPolicy. 2.Being able to offer premium financing options which is very helpful in surplus lines business. Cons Possibly a little bit of a learning curve on the check reconciliation side of their offerings. However, i believe there is more than adequate training to overcome this. Review Source TE Tara E. Bookkeeper Insurance Used the software for: 2+ years ### "Makes receiving payments a breeze!" May 27, 2026 4.0 Has been worth the money, makes receiving payments a breeze. Again, I have the link in my email signature so it's always available. Pros The simplicity of sending clients a link for payment has been great. I've put the link in my signature and can direct them to use it as needed. Cons A bit of a wait for funds to clear, understandable but wish it was a slightly quicker turnaround time for the agency billed policies in particular. Review Source BB Bobbi B. Commercial Agent Insurance Used the software for: Less than 6 months ### "Professional and user-friendly Payment Platform" September 2, 2025 4.0 We just started with ePay but so far it is proving to be very useful to our agency, particularly with speeding up the time it takes for us to receive payment from insureds and being able to easily take credit card payments. It is an easy-to-use platform with a sleek and clean appearance. Pros The epay system has a clean and professional appearance which is appreciated. We appreciate that its user-friendly platform and does not appear to have many bugs or issues in the system. Cons At this time, we haven't found any negatives or things that we do not like about the ePay system. The one concern we had was resolved very quickly by using the chat feature though the website which we appreciated. Review Source XL Xin L. sales Retail Used the software for: I used a free trial ### "I love ePayPolicy" May 27, 2026 5.0 Pros It values for the money and gives us support for servicing our customers. Credit card payments are also valued and welcomed by clients. Cons Sometimes it has bugs and issues, the performance and speed needs to be improved maybe somehow. Overall is good. Review Source CS Charles S. PRESIDENT Insurance Used the software for: 1-2 years ### "EpayPolicy- is it a plus or minus?" September 3, 2025 5.0 Over all we still like the platform; the important thing is for our clients to feel comfortable with the system. Pros ease of use- user/customer interface is easy; acceptable turnaround time for funding; reasonable fees. Cons When we signed up- we understood that epay would interface with our agency management system- qqCatalyst- it does not. we still have to manual enter once an invoice is paid. Review Source CB Carmen B. CEO Insurance Used the software for: 2+ years ### "Simple, Smart and Cost-Effective" September 2, 2025 5.0 I run a small agency, and finding a reliable way for clients to make payments was a top priority. EpayPolicy gave me a simple, secure solution that feels professional an easy to use. What I appreciate most is how they keep improving - Always adding features that make our day-to-day smoother. It's clear they're thinking about what agencies actually need, and that kind of support goes a long way. Pros It's easy for both me and my clients to use. Payments are processed quickly. The Platform feels secure and professional. Cons Honestly, I haven’t run into any issues so far. Everything has worked as expected, and the setup was straightforward. If anything changes, I’ll be sure to update this. Review Source JG Juan G. Agent Insurance Used the software for: 1-2 years ### "EPAY FOR THE WIN! " September 9, 2025 5.0 Love it! Happy to be able to generate more income using this platform. It's easy, set up only takes about an hour or less. Pros The connivence and easy to use web application, makes everything easy and simple. Thanks for making it super easy to understand and use. Cons As of right now, nothing. They are very transparent with their fees from the beginning. I really appreciated the initial onboarding call. Review Source SA Syeda A. Controller Insurance Used the software for: 1-2 years ### "ePay saves time!" August 26, 2025 5.0 Its been great so far. We have cut down significantly on mail, checks to deposit to the bank, and following up on past due payments. Pros Since starting epay, we have saved a lot of headache of collecting premiums, making deposits etc. The ease of use of this product is very helpful for our clients and we have saved a lot of time. Cons Wish there was no fee for CC or it was highlighted better on the website so the insured doesn't make CC payments without meaning to. Review Source VR Verified Reviewer Account Manager Insurance Used the software for: Less than 6 months ### "Great option for an agency with limited time to devote to billing " May 28, 2026 5.0 Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have mastered it. Pros Works very well with our agency management system for pulling through account names and information using the search function. Our easiest method of offering credit card payments for our clients. Cons We use this as a method for billing insured, epay does not currently offer a direct option to upload invoices and receipts to our agency management system. Review Source JA Julie A. office manager and producer Insurance Used the software for: 1-2 years ### "Click and Go" August 25, 2025 5.0 great experience. Easy to use - offers lots of features and constantly updating to keep up with and ahead of the game with services they provide to make convenience a priority for their clients Pros very easy program to use and incorporate at whatever lever is needed for company- customer service oriented and very quick to respond. Cons overall very happy with product. I cant think of anything that stands out as a con for ePay Policy. Review Source VR Verified Reviewer Account Manager Insurance Used the software for: 1-2 years ### "Easy to use!!!" August 25, 2025 5.0 Customer Service is available and helpful if you have any questions. We love it. Our customers love it too. Pros It is easy to use and accurate. Helps us in our agency with our customers. Each team member can use this application and keep us current with our payments/premiums for policies. Customer service is very helpful if needed Cons I don't think I can think of anything negative to say about ePay Policy. We have used them for a while now too. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.