# Page 5 | ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ePayPolicy the right Integration solution for you? Explore 247 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198072/ePayPolicy/reviews

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ePayPolicy

4.9 (247)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of ePayPolicy

## Showing most helpful reviews

Showing 101-125 of 247 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Bryce H.  
Owner  
Insurance  
Used the software for: 1-2 years

### "Simple to Use, Simple to Pay"

September 2, 2025

5.0

5 star technology. I do not use this system very often. But when a client wants to epay. There is not better option, the price point in addition to service is unmatched

Pros

Ease of Use for all users, me as the provider, clients when they use it. I love that I do not get questions on how to make a payment. it is easy for them to complete this task.

Cons

Banking Fees. I know that is not on ePay them selfs and know ease of use has it's costs. but frankly Credit Card companies make enough. They do not need to charge all users these fees.

Review Source

JJ

Jared J.  
VP  
Insurance  
Used the software for: Less than 6 months

### "Best Pay Site."

August 25, 2025

5.0

It was easy to get started and we had used them with several insurance companies, so we were familiar with the end user side. There was no learning curve, just user friendly, simple interface.

Pros

It is easy on both user ends. The invoices are simple to create; there was no learning curve. The end user site is easy to pay.

Cons

They do not sync with Applied Epic. Sometimes that is a good thing, because that means it is easier to use.

Alternatives considered

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Reason for choosing ePayPolicy

ePay is simpler and easier to use. Plus, it is a fraction of the price.

Review Source

SJ

Sean J.  
AGENCY ADMN  
Insurance  
Used the software for: I used a free trial

### "E-Pay - New Subscriber Review"

September 10, 2025

5.0

I Have recently signed up for the program, under their trial period. I enjoy using it and it was simple to teach my other assocaites on using it. I plan on keeping it and the monthly fee of $25 is really cheap, especially since they do notify me of the daily trasactions/receipts and the deposits to my account.

Pros

easy and straightforward: easy to learn, simple steps to Process Credit Card Payments and ACH/Check. Has helped out office with Sales and Purchases of accepting reimbursement of Fees. And when i easily create an invoice for the customer, it sends them the Email right then.

Cons

Computer Colorization / Contrast. the Contrast of the Print Color vs background should be more defined, as well as the Box Outline color is too light for older 'eyes'. The Outline of the boxes need to be darker or thicker. The Print also needs to be darker, as well.

Review Source

SD

Steven D.  
Principal  
Insurance  
Used the software for: 6-12 months

### "Honest Review - Agency Owner"

September 10, 2025

5.0

Six months using this product, completely satisfied. Again, integration with our management system is very important to our office.

Pros

Ease of use, customer support is there when you need them. Integrates well with management system AMS 360

Cons

Nothing not to like. Simple, billing is so much easier. Posting premium is seamless and payments are cleared prior to hitting banking account.

Review Source

KM

Kim M.  
Bookkeeper  
Insurance  
Used the software for: 1-2 years

### "Useful website for collecting payments"

September 10, 2025

5.0

Pros

Easy way to collect payments, customer support is very responsive, and integrated with my management software.

Cons

Some of my older clientele have trouble with websites. But that's not on ePay, easy enough to talk most through the process.

Review Source

aM

amanda M.  
Commercial Agent CSR  
Insurance  
Used the software for: Less than 6 months

### "Epay is great"

September 10, 2025

5.0

Pros

ease of colleting commercial payments, and being able to take credit card and EFT payments for commecial is fantastic

Cons

nothing so far. its been a game changer for me on billing my commercial customers and getting the finance correct.

Review Source

KW

Kurt W.  
Agency Owner  
Insurance  
Used the software for: 6-12 months

### "ePayPolicy - Best in the Biz"

September 9, 2025

5.0

It is a great addition to our accepted payment options. Wish I had found them earlier to help save some headaches.

Pros

Being able to accept payments for customers and have the monies deposited into our trust account. Thanks

Cons

No cons. Before having ePayPolicy I had no way other than checks for payment in full for insurance policies that didn't offer payment plans

Review Source

MM

MARINA M.  
Producer  
Insurance  
Used the software for: 6-12 months

### "My experience"

September 10, 2025

5.0

Pros

We are currently working with ePayPolicy and have had an excellent experience so far. For my insurance agency, they have proven to be the best fit.

Cons

There’s nothing I can think of right now. All the questions and requests I had were answered right away.

Review Source

MN

Monica N.  
Insurance Agent and Administration  
Insurance  
Used the software for: 6-12 months

### "Easier than you think"

September 9, 2025

4.0

Very easy to use, I like the fact I can send emails with the link to customers and they can pay with either ACH or Credit card right then.

Pros

We get to use credit cards for payments and invoice customers. I get confirmation emails and so does the customer once it is processed.

Cons

A little intimidating at first, but not bad once you get used to it. It just takes time and practice.

Review Source

OB

Oscar B.  
CEO  
Insurance  
Used the software for: Less than 6 months

### "We Recommend their services for ePay."

September 9, 2025

5.0

Overall excellent company to work with and their customer service is there to help with a quick response to your questions.

Pros

Affordable and very simple to use this service with ePayPolicy online. Easy process to entered all information required to process payments.

Cons

Sometimes it takes a little longer to received funds in our account but it may depend on different factors.

Review Source

YG

Yvonne G.  
AGENT BROKER  
Insurance  
Used the software for: 1-2 years

### "Great tool for the Independent Agency "

August 26, 2025

5.0

Their communication is just right. So far we're really happy with their services. They've really helped us out in the past 2 years.

Pros

ePayPolicy is a great tool for the smaller independent agency to use to collect premium from insureds. Very easy to use and receive funds promptly.

Cons

I honestly don't have one. It's very easy to use.

Review Source

JJ

Jasmin J.  
Senior Account Manager  
Insurance  
Used the software for: 1-2 years

### "Go EPay for Ease of Payment"

September 9, 2025

5.0

Pleasant and satisfactory so far. I can access epay even when I am not in the office and I have to pay premium on behalf of insured using his credit card.

Pros

ease of payment and swift processing of payment of insureds. Using e-pay to pay premium of clients is so easy and user friendly.

Cons

I just wish that ePay will give some discount on fees when premium charged is high. our clients sometimes pay so much on fees when premium is over $10,000

Review Source

AK

Alex K.  
Broker  
Insurance  
Used the software for: 6-12 months

### "Great Payment Service! Simple and Efficient Transactions!"

September 2, 2025

5.0

Pros

Epay policy is an excellent service for processing payment transactions. Simple to use, easy, and efficient!

Cons

No complaints!

Review Source

JH

JORDAN H.  
Sr. VP - Director of Operations  
Insurance  
Used the software for: Less than 6 months

### "So glad we switched!"

August 25, 2025

4.0

Overall, we are super happy we brought on ePayPolicy. It has brought such ease to taking payments and it saves us and our clients time and stress.

Pros

It's so easy and makes my job so much easier. Being able to make payments with client provided information or just sending a link instead of waiting on a wire or a paper check is just what we needed.

Cons

The process for raising the per transaction limit. Having to split larger transactions is frustrating.

Review Source

AJ

Adrienne J.  
Vice President  
Insurance  
Used the software for: Less than 6 months

### "Great payment option"

September 10, 2025

5.0

Great addition to have an option for payments to offer clients and easy to add link to email footer for them to use.

Pros

Makes it easy for payments for my clients either through ACH or credit card payments to offer as option.

Cons

When they added the financing quote option for insurance quotes there were some issues and couldn't have multiple policies.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

We switch because of the fees & clients didn't like using it.

Review Source

BF

Brendan F.  
Insurance Broker  
Insurance  
Used the software for: 6-12 months

### "Excellent Financial Tool "

August 26, 2025

5.0

Very user-friendly and easy to use. I highly recommend this service. Excellent accounting tool for the office

Pros

I like how easy this program is to use. I like that you get a deposit/payment receipt immediately. I highly recommend

Cons

I was unable to locate the created invoice in our AMS system using the account number or invoice number.

Review Source

LS

Lois S.  
Accounting  
Insurance  
Used the software for: 1-2 years

### "EPay is great!"

September 9, 2025

5.0

Pros

Very easy to use from an accounting perspective. Our clients love the option to pay for their agency bill invoices online.

Cons

The credit card fees are high. The ACH fee is higher than Applied Pay, which is just a flat $4.00....with Epay it can be up to $10.00.

Review Source

DB

Dawn B.  
Office Manager  
Insurance  
Used the software for: 6-12 months

### "Payments Made Easy"

August 25, 2025

4.0

Overall this has been a great experience using ePay. I know there are other features that we can use in the future.

Pros

I like the ease for our customers to make credit card or ACH payments without having to come to the office.

Cons

I have not had any problems using ePay policy. I would recommend everyone try it for themselves to see how beneficial it is.

Review Source

KG

Kenzie G.  
Account Manager  
Insurance  
Used the software for: Less than 6 months

### "The Review"

August 25, 2025

5.0

Great, a convenient option for clients to be able to make their payments online without having to send a check in the snail mail.

Pros

The ease of use for us and the clients. It is great how we can link invoices with our operating system.

Cons

The high credit card processing fee and three-day waiting time for funds. Clients seem okay with the $10 processing fee.

Review Source

FR

Fanny R.  
Agent insurance  
Insurance  
Used the software for: I used a free trial

### "Really great company "

September 2, 2025

5.0

Great and helpful information all the time , this is my first time using epay but is really good and nice

Pros

They are really great , the customer service and the help I received from \[sensitive content hidden\] and e really security system

Cons

Everything they are really helpful, that epay fro give the opportunity to work with you guys, thanks

Review Source

Diane T.  
Owner  
Insurance  
Used the software for: 2+ years

### "ePayPolicy gets an A+"

December 13, 2023

5.0

WOW! We love epaypolicy.com. We have been accepting credit card payments at the insurance agency for over 20 years. Before we started working with Epay in 2018 we either swiped the card through the machine or manually entered it in. Now we use our epay link to text or email the insured so they can process their payment and we receive an instant email when they do. The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year. I tell all my insurance agent friends about how much we love epay. I have never experienced the type of excellent service from a software company. The fact that it works exactly like they said it would is incredible. The features, integration, ease of use, and savings have taken my agency to another level. The fact that we can take Visa, Mastercard, American Express and Discover at no cost to us is amazing. The funding and tracking of fund availability is the best.

Pros

The ease of use combined with a big savings of credit card fees.

Cons

I’ve been using ePayPolicy since 2018 and I cannot recall any issues. A technology tool that works 100% is mind blowing.

Reason for choosing ePayPolicy

The fees charged by our bank and credit card company were taking 3 to 4% of our 10% commission. ePayPolicy solution to pass the fee to the client was my primary reason for switching

Review Source

AH

Andrew H.  
Insurance Agent  
Insurance  
Used the software for: 2+ years

### "EPAY supercharged our agency"

December 12, 2023

4.0

Great so far. It looks like it has a lot of features that I don't use or even understand.

Pros

Before EPAY clients had to mail us paper checks for agency billed policies when the company that didn't have their own payment system. This caused massive delays. We had to wait for the check, then deposit it, then wait for it to clear. What used to take 1 or even 2 weeks has been shortened down to 15 minutes.

Cons

I wish the link to make a payment page was right on the main page. I have to click several links to get to it, which is annoying since it's one of only two features I use. I also wish I could send payments to clients, and not just carriers. Sometimes we need to send refunds to clients, and I have to hand write checks which I hate because it is time consuming. The ability to copy/paste the clients name, check amount, mailing address, and memo and have EPAY send them a check for me would be a huge time saver.

Review Source

HM

Holli M.  
Vice President  
Insurance  
Used the software for: 2+ years

### "A Must-Have for Insurance Agencies"

December 12, 2023

5.0

Engaging with ePayPolicy was a game changer in my agency. It provides for a much super-efficient way to bind new business and makes the renewal process much easier. In a world of customization, online payments is one more option we can offer to our clients.

Pros

The convenience to our clients making payments online leads to more efficiency to my team. Given the increasing unreliability of the postal service, the small fee my clients pay for this convenience is well worth it. The integration with our agency management system provides immediate documentation when a payment has been made.

Cons

When the maximum EFT payment amount is reached, and another client payment must be made for the balance, it's frustrating a client must pay the fee twice. It's fine for credit cards since it's a percentage of the total.

Reason for choosing ePayPolicy

The integration and online administrative capabilities.

Switched from

[Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/)

X-Press Pay was actually the provider we switched, but wasn't in the drop-down. PayPolicy integrates with Vertafore AMS360.

Review Source

JJ

Jaci J.  
Account Manager  
Insurance  
Used the software for: 2+ years

### "We would be lost without E-Pay"

December 12, 2023

5.0

You guys have been FANTASTIC!!! We would not know what to do without you!

Pros

The ability for us to offer several types of payment methods to our clients is imperative to running a smooth operation. The ease of use is second to none and coupled with the reporting makes transactions clear and concise.

Cons

The hefty increase in the check processing option was a hard pill to swallow - Had that increase been done in 2 smaller increases, it wouldn't have been as hard to convince clients to use -

Review Source

GC

GERARDO C.  
OWNER  
Insurance  
Used the software for: 2+ years

### "GREAT EPAY USER "

December 12, 2023

5.0

A 10 FOR SURE. GREAT COMPANY, GREAT PRODUCT, VERY USER FRIENDLY AND QUICK RESPONESES AND PAYMENT PROCESSING.

Pros

GREAT AND EASY TO USE. PAYMENTS ARE PROCESSED PROMPTLY. NEVER HAD AN ISSUE IN THE 8 YEARS THAT I HAVE USED EPAY

Cons

NOTHING, EVERYTHING IS GREAT AND EASY. THE PROCESSING OF PAYMENTS IS VERY EASY AND I GET FUNDED VERY PROMPTLY

Review Source

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