# Page 6 | ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ePayPolicy the right Recurring Billing solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198072/ePayPolicy/reviews --- ePayPolicy 4.9 (257) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of ePayPolicy ## Showing most helpful reviews Showing 126-150 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lois S. Accounting Insurance Used the software for: 1-2 years ### "EPay is great!" September 9, 2025 5.0 Pros Very easy to use from an accounting perspective. Our clients love the option to pay for their agency bill invoices online. Cons The credit card fees are high. The ACH fee is higher than Applied Pay, which is just a flat $4.00....with Epay it can be up to $10.00. Review Source BF Brendan F. Insurance Broker Insurance Used the software for: 6-12 months ### "Excellent Financial Tool " August 26, 2025 5.0 Very user-friendly and easy to use. I highly recommend this service. Excellent accounting tool for the office Pros I like how easy this program is to use. I like that you get a deposit/payment receipt immediately. I highly recommend Cons I was unable to locate the created invoice in our AMS system using the account number or invoice number. Review Source DB Dawn B. Office Manager Insurance Used the software for: 6-12 months ### "Payments Made Easy" August 25, 2025 4.0 Overall this has been a great experience using ePay. I know there are other features that we can use in the future. Pros I like the ease for our customers to make credit card or ACH payments without having to come to the office. Cons I have not had any problems using ePay policy. I would recommend everyone try it for themselves to see how beneficial it is. Review Source KG Kenzie G. Account Manager Insurance Used the software for: Less than 6 months ### "The Review" August 25, 2025 5.0 Great, a convenient option for clients to be able to make their payments online without having to send a check in the snail mail. Pros The ease of use for us and the clients. It is great how we can link invoices with our operating system. Cons The high credit card processing fee and three-day waiting time for funds. Clients seem okay with the $10 processing fee. Review Source FR Fanny R. Agent insurance Insurance Used the software for: I used a free trial ### "Really great company " September 2, 2025 5.0 Great and helpful information all the time , this is my first time using epay but is really good and nice Pros They are really great , the customer service and the help I received from \[sensitive content hidden\] and e really security system Cons Everything they are really helpful, that epay fro give the opportunity to work with you guys, thanks Review Source Diane T. Owner Insurance Used the software for: 2+ years ### "ePayPolicy gets an A+" December 13, 2023 5.0 WOW! We love .com. We have been accepting credit card payments at the insurance agency for over 20 years. Before we started working with Epay in 2018 we either swiped the card through the machine or manually entered it in. Now we use our epay link to text or email the insured so they can process their payment and we receive an instant email when they do. The amount of time we save equals more than 150 hours per year. Not to mention the savings of cc fees charged by the banks and card companies of approximately 5k per year. I tell all my insurance agent friends about how much we love epay. I have never experienced the type of excellent service from a software company. The fact that it works exactly like they said it would is incredible. The features, integration, ease of use, and savings have taken my agency to another level. The fact that we can take Visa, Mastercard, American Express and Discover at no cost to us is amazing. The funding and tracking of fund availability is the best. Pros The ease of use combined with a big savings of credit card fees. Cons I’ve been using since 2018 and I cannot recall any issues. A technology tool that works 100% is mind blowing. Reason for choosing ePayPolicy The fees charged by our bank and credit card company were taking 3 to 4% of our 10% commission. solution to pass the fee to the client was my primary reason for switching Review Source AH Andrew H. Insurance Agent Insurance Used the software for: 2+ years ### "EPAY supercharged our agency" December 12, 2023 4.0 Great so far. It looks like it has a lot of features that I don't use or even understand. Pros Before EPAY clients had to mail us paper checks for agency billed policies when the company that didn't have their own payment system. This caused massive delays. We had to wait for the check, then deposit it, then wait for it to clear. What used to take 1 or even 2 weeks has been shortened down to 15 minutes. Cons I wish the link to make a payment page was right on the main page. I have to click several links to get to it, which is annoying since it's one of only two features I use. I also wish I could send payments to clients, and not just carriers. Sometimes we need to send refunds to clients, and I have to hand write checks which I hate because it is time consuming. The ability to copy/paste the clients name, check amount, mailing address, and memo and have EPAY send them a check for me would be a huge time saver. Review Source HM Holli M. Vice President Insurance Used the software for: 2+ years ### "A Must-Have for Insurance Agencies" December 12, 2023 5.0 Engaging with was a game changer in my agency. It provides for a much super-efficient way to bind new business and makes the renewal process much easier. In a world of customization, online payments is one more option we can offer to our clients. Pros The convenience to our clients making payments online leads to more efficiency to my team. Given the increasing unreliability of the postal service, the small fee my clients pay for this convenience is well worth it. The integration with our agency management system provides immediate documentation when a payment has been made. Cons When the maximum EFT payment amount is reached, and another client payment must be made for the balance, it's frustrating a client must pay the fee twice. It's fine for credit cards since it's a percentage of the total. Reason for choosing ePayPolicy The integration and online administrative capabilities. Switched from [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) X-Press Pay was actually the provider we switched, but wasn't in the drop-down. PayPolicy integrates with Vertafore AMS360. Review Source JJ Jaci J. Account Manager Insurance Used the software for: 2+ years ### "We would be lost without E-Pay" December 12, 2023 5.0 You guys have been FANTASTIC!!! We would not know what to do without you! Pros The ability for us to offer several types of payment methods to our clients is imperative to running a smooth operation. The ease of use is second to none and coupled with the reporting makes transactions clear and concise. Cons The hefty increase in the check processing option was a hard pill to swallow - Had that increase been done in 2 smaller increases, it wouldn't have been as hard to convince clients to use - Review Source GC GERARDO C. OWNER Insurance Used the software for: 2+ years ### "GREAT EPAY USER " December 12, 2023 5.0 A 10 FOR SURE. GREAT COMPANY, GREAT PRODUCT, VERY USER FRIENDLY AND QUICK RESPONESES AND PAYMENT PROCESSING. Pros GREAT AND EASY TO USE. PAYMENTS ARE PROCESSED PROMPTLY. NEVER HAD AN ISSUE IN THE 8 YEARS THAT I HAVE USED EPAY Cons NOTHING, EVERYTHING IS GREAT AND EASY. THE PROCESSING OF PAYMENTS IS VERY EASY AND I GET FUNDED VERY PROMPTLY Review Source WC William C. Operations Manager Insurance Used the software for: 2+ years ### "Simple. Easy. Safe." December 12, 2023 5.0 The relatively quick turnaround of receiving funds is great. the overall ease of use is great for both our staff and our customers. And I love when our MGAs/Brokers use it for allowing us to see our open invoices with them and pay those premiums quickly online. Pros Like the title says. Its is simple to use for our agency, for our customers, and it is much safer than sending checks through the mail. Cons the fees for processing payments, both ACH and credit cards, have increased quite a bit since we first started using the product a few years ago. Reason for choosing ePayPolicy Fees have made us look again at one point but the ease of use that epay offers is second to none. Review Source SYH Shing Yan H. Assistant Accountant Insurance Used the software for: 2+ years ### "Reliable and accurate reports" December 12, 2023 4.0 is reliable and user friendly. Pros Getting payment receipts instantly. Payment portal is user friendly. Instruction is very clear. Cons Fees are expensive. Transaction limits are not show on website. Reason for choosing ePayPolicy The fees of Input 1 are lower than . However, ePayPolicy is reliable and our major business partners are using ePayPolicy. It gives us confident to keep using ePay. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) ePay Policy is easy to use. We don't need to collect client credit card info to process. Review Source JB Julie B. Financial Manager Insurance Used the software for: 2+ years ### "Reliability and User Friendly" December 12, 2023 5.0 ePay Policy has simplified the payment process from our clients and decreased our expenses compared to typical merchant processing fees Pros Our clients can easily access which has reduced our physical check processing by half and enhanced timeliness of payments! Cons The few errors we have had occur have been on the client side with input error; however, the transaction declines are appreciated. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) Cost, ease of use and ease of implementation Review Source MJ Marcus J. General Manager Insurance Used the software for: 2+ years ### "ePayPolicy makes our lives easy! " December 13, 2023 5.0 Recommendation: I think you could innovate further. By allowing for a shortlink, or partnering with a someone like TinyURL. I typically take the link from the green E pay button, and shorten it. I then rename it, and text it directly to customers. This allows for a shortlink, with a specific link, this streamlines the process in which we can send customers invoices and adds a level of personalization. You go from having a link that is very long, to a very short link like this. TinyURL/customerpay341 Pros The ability to integrate directly into your CRM is a game changer. By doing so, it allowed our agency to innovate in many ways. Not only did the agency benefit from it, but our customers reap numerous benefits from it aswell. Thank you ePayPolicy! Cons This is a 5 star product, no complaints on our end, the only way it could be better, is if it were free! Review Source FW Fletcher W. President Insurance Used the software for: 2+ years ### "ePAy Payment Processing works perfectly for our Insurance Agency" December 14, 2023 5.0 Pros ePAy is easy to set up and use. Our clients love the flexibility it allows in making insurance payments online! Cons There is a limit to the dollar amount of payments that can be made in a single transaction. Review Source TD Tami D. Director of Finance and HR Insurance Used the software for: 2+ years ### "Easy to use payment processing solution" December 13, 2023 5.0 Pros Ease of use and customization. Our account representative suggested and set up our logo and company colors to coordinate with our brand. The "Pay now" button is simple to insert into your email signature line. The cost of Epay is lower than most other options, and their customer service is responsive and helpful. I receive email notifications when clients submit payments, and funds are typically received the next business day directly to our bank account. Cons Epay is a great payment platform, however the preset limits are a bit low for today's insurance premiums. It was a bit of a hassle to get those limits increased, BUT the customer service reps were amazing, very knowledgeable, and explained in detail the need for the lower limits so I was able to make an informed decision on raising the limits we were comfortable with. Review Source TS Tracy S. CFO Insurance Used the software for: 2+ years ### "We love ePay" December 12, 2023 5.0 Our overall experience is very positive. Pros Our staff and clients love the ease of use and flexibility of the product. Cons There are no real cons to the product. Some clients do not like the charges, but we do waive them occasionally. Review Source SC Sarah C. Insurance Services Manager Insurance Used the software for: 6-12 months ### "Great addition to our Agency" December 12, 2023 5.0 During our initial onboarding all staff were very informative and helpful. Upon our roll out and needing assistance, customer service was just a phone call away and were very eager to assist with our questions. Pros live integration with AMS and a very user friendly platform Cons At this time we have not experienced any cons Review Source DC David C. President Insurance Used the software for: 2+ years ### "Epay solutions for a small business" December 15, 2023 5.0 has helped our business grow with online, in-person and phone payments. This saves the customer time as well as our office. Pros Online, phone or in-person payments is what we like most about . Cons Nothing comes to mind that would warrent a discussion about least liked. Review Source CC Cori C. Co-Owner Producer Accounting Insurance Used the software for: 2+ years ### "Great Product for Insurance Agencies" December 12, 2023 5.0 Ease of implementation and continued use of the program has been fantastic, and the timeliness of the customer's payments getting routed to us is quick. I'm quite happy with !! Pros I can provide a credit or debit card option to my customers to pay their premiums without it affecting my bottom line. The ability to pay agency bill broker statements was a huge bonus. I hardly write trust checks anymore! Cons I don't have an answer for this question. I no negatives to express. Review Source Nick R. Insurance Agent Insurance Used the software for: 1-2 years ### "EPay Policy is a Game Changer!" December 12, 2023 5.0 Pros They make set up a breeze and it is integrated with our management system now too. Cons The integration piece is a bit clunky because of the way we process agency-billed payments but they provided a workaround that flows well. Review Source JM Joan M. CFO Insurance Used the software for: 1-2 years ### "EPAY where have you been hiding?" December 12, 2023 5.0 I was skeptical at first I was won over very quickly once we started using EPAY. It is actually like having an extra employee on board handling intital deposits and collections. Pros I literally do not have to do any extra work I actually do less in collecting of premiums payments from our customers Cons Honestly there really isn't anything I dislike about EPAY Review Source JY Jessica Y. COO Insurance Used the software for: 2+ years ### "easy & fast digital payments" December 12, 2023 5.0 Pros is easy to use for both admins and payers. The interface is streamlined and simple to understand. Fees are very transparent. Cons I wish we could set up invoices with more than one payment amount option so people could select the amount which is required for their preferred installment plan. Also, most of our users don't remember that they can set up custom invoice links so they spend a lot of time typing out emails with instructions to send with the basic link. Maybe they don't feel like they are "allowed" to sign into our account or they just forget that it's an option? Better training on that feature would be helpful. Review Source MC Michael C. Owner Insurance Used the software for: 2+ years ### "Best value in billing policy processing!" December 16, 2023 5.0 It has always been a great experience in the time I have been with epay. Pros I have been using epay for years now for insurance premium payments. Many of the GAs I work with also use them. Best value or cc or echeck processing that I have been able to found and super easy to use! Cons Nothing that I can think of at the moment. Review Source CN Corbin N. Agency Owner Insurance Used the software for: 1-2 years ### "ePayPolicy helped me increase my book of business " December 12, 2023 5.0 Overall my experience has been spotless. ePay Policy has helped increase my book of business by offering a safe secure payment link. I have a clients across the US so a mobile payment option is a must. Pros Having my own secure link to send to clients. Having clients across the country requires me to have a safe secure mobile pay option. Cons Max limit of any one payment. Increasing the limit is a careful process which I understand but it is still a con at times. Reason for choosing ePayPolicy I didn't search for any others. I had used myself to make a payment for a product. I loved the platform after doing research. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.