# Page 6 | ePayPolicy Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ePayPolicy the right Integration solution for you? Explore 247 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198072/ePayPolicy/reviews

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ePayPolicy

4.9 (247)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of ePayPolicy

## Showing most helpful reviews

Showing 126-150 of 247 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WC

William C.  
Operations Manager  
Insurance  
Used the software for: 2+ years

### "Simple. Easy. Safe."

December 12, 2023

5.0

The relatively quick turnaround of receiving funds is great. the overall ease of use is great for both our staff and our customers. And I love when our MGAs/Brokers use it for allowing us to see our open invoices with them and pay those premiums quickly online.

Pros

Like the title says. Its is simple to use for our agency, for our customers, and it is much safer than sending checks through the mail.

Cons

the fees for processing payments, both ACH and credit cards, have increased quite a bit since we first started using the product a few years ago.

Reason for choosing ePayPolicy

Fees have made us look again at one point but the ease of use that epay offers is second to none.

Review Source

SYH

Shing Yan H.  
Assistant Accountant  
Insurance  
Used the software for: 2+ years

### "Reliable and accurate reports"

December 12, 2023

4.0

ePayPolicy is reliable and user friendly.

Pros

Getting payment receipts instantly. Payment portal is user friendly. Instruction is very clear.

Cons

Fees are expensive. Transaction limits are not show on website.

Reason for choosing ePayPolicy

The fees of Input 1 are lower than ePayPolicy. However, ePayPolicy is reliable and our major business partners are using ePayPolicy. It gives us confident to keep using ePay.

Switched from

[authorize.net](https://www.capterra.com/p/221412/authorizenet/)

ePay Policy is easy to use. We don't need to collect client credit card info to process.

Review Source

SR

Shruti R.  
customer service representative  
Insurance  
Used the software for: 2+ years

### "Review for Epay"

April 24, 2024

5.0

Good so far, but has been easy to use and accessible

Pros

ease of use and convenience, accessibility and comfort

Cons

it is a bit on the pricey side, can be less expensive

Review Source

JB

Julie B.  
Financial Manager  
Insurance  
Used the software for: 2+ years

### "Reliability and User Friendly"

December 12, 2023

5.0

ePay Policy has simplified the payment process from our clients and decreased our expenses compared to typical merchant processing fees

Pros

Our clients can easily access which has reduced our physical check processing by half and enhanced timeliness of payments!

Cons

The few errors we have had occur have been on the client side with input error; however, the transaction declines are appreciated.

Switched from

[Merchant Services](https://www.capterra.com/p/110828/PayConex/)

Cost, ease of use and ease of implementation

Review Source

MJ

Marcus J.  
General Manager  
Insurance  
Used the software for: 2+ years

### "ePayPolicy makes our lives easy! "

December 13, 2023

5.0

Recommendation: I think you could innovate further. By allowing for a shortlink, or partnering with a someone like TinyURL. I typically take the link from the green E pay button, and shorten it. I then rename it, and text it directly to customers. This allows for a shortlink, with a specific link, this streamlines the process in which we can send customers invoices and adds a level of personalization. You go from having a link that is very long, to a very short link like this. TinyURL/customerpay341

Pros

The ability to integrate ePayPolicy directly into your CRM is a game changer. By doing so, it allowed our agency to innovate in many ways. Not only did the agency benefit from it, but our customers reap numerous benefits from it aswell. Thank you ePayPolicy!

Cons

This is a 5 star product, no complaints on our end, the only way it could be better, is if it were free!

Review Source

FW

Fletcher W.  
President  
Insurance  
Used the software for: 2+ years

### "ePAy Payment Processing works perfectly for our Insurance Agency"

December 14, 2023

5.0

Pros

ePAy is easy to set up and use. Our clients love the flexibility it allows in making insurance payments online!

Cons

There is a limit to the dollar amount of payments that can be made in a single transaction.

Review Source

TD

Tami D.  
Director of Finance and HR  
Insurance  
Used the software for: 2+ years

### "Easy to use payment processing solution"

December 13, 2023

5.0

Pros

Ease of use and customization. Our account representative suggested and set up our logo and company colors to coordinate with our brand. The "Pay now" button is simple to insert into your email signature line. The cost of Epay is lower than most other options, and their customer service is responsive and helpful. I receive email notifications when clients submit payments, and funds are typically received the next business day directly to our bank account.

Cons

Epay is a great payment platform, however the preset limits are a bit low for today's insurance premiums. It was a bit of a hassle to get those limits increased, BUT the customer service reps were amazing, very knowledgeable, and explained in detail the need for the lower limits so I was able to make an informed decision on raising the limits we were comfortable with.

Review Source

TS

Tracy S.  
CFO  
Insurance  
Used the software for: 2+ years

### "We love ePay"

December 12, 2023

5.0

Our overall experience is very positive.

Pros

Our staff and clients love the ease of use and flexibility of the product.

Cons

There are no real cons to the product. Some clients do not like the charges, but we do waive them occasionally.

Review Source

SC

Sarah C.  
Insurance Services Manager  
Insurance  
Used the software for: 6-12 months

### "Great addition to our Agency"

December 12, 2023

5.0

During our initial onboarding all staff were very informative and helpful. Upon our roll out and needing assistance, customer service was just a phone call away and were very eager to assist with our questions.

Pros

live integration with AMS and a very user friendly platform

Cons

At this time we have not experienced any cons

Review Source

DC

David C.  
President  
Insurance  
Used the software for: 2+ years

### "Epay solutions for a small business"

December 15, 2023

5.0

ePayPolicy has helped our business grow with online, in-person and phone payments. This saves the customer time as well as our office.

Pros

Online, phone or in-person payments is what we like most about ePayPolicy.

Cons

Nothing comes to mind that would warrent a discussion about least liked.

Review Source

CC

Cori C.  
Co-Owner Producer Accounting  
Insurance  
Used the software for: 2+ years

### "Great Product for Insurance Agencies"

December 12, 2023

5.0

Ease of implementation and continued use of the program has been fantastic, and the timeliness of the customer's payments getting routed to us is quick. I'm quite happy with ePayPolicy!!

Pros

I can provide a credit or debit card option to my customers to pay their premiums without it affecting my bottom line. The ability to pay agency bill broker statements was a huge bonus. I hardly write trust checks anymore!

Cons

I don't have an answer for this question. I no negatives to express.

Review Source

Nick R.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "EPay Policy is a Game Changer!"

December 12, 2023

5.0

Pros

They make set up a breeze and it is integrated with our management system now too.

Cons

The integration piece is a bit clunky because of the way we process agency-billed payments but they provided a workaround that flows well.

Review Source

JM

Joan M.  
CFO  
Insurance  
Used the software for: 1-2 years

### "EPAY where have you been hiding?"

December 12, 2023

5.0

I was skeptical at first I was won over very quickly once we started using EPAY. It is actually like having an extra employee on board handling intital deposits and collections.

Pros

I literally do not have to do any extra work I actually do less in collecting of premiums payments from our customers

Cons

Honestly there really isn't anything I dislike about EPAY

Review Source

JY

Jessica Y.  
COO  
Insurance  
Used the software for: 2+ years

### "easy & fast digital payments"

December 12, 2023

5.0

Pros

ePayPolicy is easy to use for both admins and payers. The interface is streamlined and simple to understand. Fees are very transparent.

Cons

I wish we could set up invoices with more than one payment amount option so people could select the amount which is required for their preferred installment plan. Also, most of our users don't remember that they can set up custom invoice links so they spend a lot of time typing out emails with instructions to send with the basic link. Maybe they don't feel like they are "allowed" to sign into our account or they just forget that it's an option? Better training on that feature would be helpful.

Review Source

MC

Michael C.  
Owner  
Insurance  
Used the software for: 2+ years

### "Best value in billing policy processing!"

December 16, 2023

5.0

It has always been a great experience in the time I have been with epay.

Pros

I have been using epay for years now for insurance premium payments. Many of the GAs I work with also use them. Best value or cc or echeck processing that I have been able to found and super easy to use!

Cons

Nothing that I can think of at the moment.

Review Source

CN

Corbin N.  
Agency Owner  
Insurance  
Used the software for: 1-2 years

### "ePayPolicy helped me increase my book of business "

December 12, 2023

5.0

Overall my experience has been spotless. ePay Policy has helped increase my book of business by offering a safe secure payment link. I have a clients across the US so a mobile payment option is a must.

Pros

Having my own secure link to send to clients. Having clients across the country requires me to have a safe secure mobile pay option.

Cons

Max limit of any one payment. Increasing the limit is a careful process which I understand but it is still a con at times.

Reason for choosing ePayPolicy

I didn't search for any others. I had used ePayPolicy myself to make a payment for a product. I loved the platform after doing research.

Review Source

SH

Sarah H.  
Accounting Manager  
Insurance  
Used the software for: 2+ years

### "Review of Epay"

December 12, 2023

5.0

Fantastic program and user friendly. Love that its user friendly for insured's as well.

Pros

Ease of use, quick response, quick turnaround.

Cons

credit card fee increases were a little excessive all at once

Review Source

MG

Mariano G.  
Director  
Insurance  
Used the software for: 6-12 months

### "Great resource for more efficient oayment processing"

December 12, 2023

5.0

Absolutely pleased with it and the time that we save using it. The epay url for our clients that we can insert into emails is also a huge win.

Pros

Easy to use, clients appreciate the click to pay link we send via email, reporting is very easy to review and no issues whatsoever with the tool. Definitely no checks lost in the mail since launching use of the tool.

Cons

No negative feedback to provide. The tool works incredibly well.

Alternatives considered

[PayPal](https://www.capterra.com/p/207944/PayPal/)

Reason for choosing ePayPolicy

A new hire had previous experience with it in another agency.

Review Source

JH

JOCELYNN H.  
AGENT PRODUCER  
Insurance  
Used the software for: 1-2 years

### "ePAY POLICY IS A GAME CHANGER IN THE INSURANCE INDUSTRY"

December 12, 2023

5.0

SIMPLE AND EASY EPAY POLICY HAS ENABLED OUR AGENCY TO WRITE BUSINESS DIRECTLY IN ANY STATE WHERE WE HOLD A LICENSE. IT IS CRITICAL TO HAVE THE INSURED'S MONEY PRIOR TO BINDING.

Pros

ABILITY TO ACCEPT BINDING FROM CLIENTS WHEN WE CANNOT MEET IN PERSON.

Cons

I DO WISH THE EPAY LINK WOULD DEFAULT TO THE ACH OPTION FOR THE PAYMENT LINK INSTEAD OF THE CREDIT CARD LINK. CLIENTS USUALLY CALL ME IMMEDIATELY TO COMPLAIN HOW MUCH IT COSTS THEM TO SEND THEIR PAYMENT. I HAVE TO REMIND THEM TO CHECK THE NEXT BOX FOR ACH WHICH CHARGES A NOMINAL FEE

Review Source

RH

Rica H.  
Accounting Team Lead  
Insurance  
Used the software for: 2+ years

### "ePayPolicy is a great payment solution"

December 14, 2023

5.0

I've had a very positive experience with ePayPolicy in terms of the product features and customer service.

Pros

Having a custom payment portal for our business; being able to provide a custom payment link to our clients; ease of processing.

Cons

Refund processing time (7-10 business days for ACH funds to post). The cost per transaction that we must either absorb or pass on to our clients.

Review Source

SM

Stacy M.  
Commercial Lines Manager  
Insurance  
Used the software for: 2+ years

### "ePayPolicy"

December 12, 2023

5.0

I couldn't be happier with my ePayPolicy experience, they truly have made doing business that much easier and I look forward to continuing to work with them for years to come.

Pros

Using ePayPolicy has taken the hassle out of collecting agency bill policy premiums and made the renewal process that much more streamlined.

Cons

The payment amount cap has created a few issues on larger accounts attempting to make their premium payments.

Review Source

KS

Katherine S.  
VP of Operations  
Insurance  
Used the software for: 2+ years

### "Great product for easily collecting payments!"

December 12, 2023

5.0

Pros

Using epay makes collecting payments easy-- we can send a payment page link to customers and even a link to a prefilled page where all the customer needs to do is fill in their payment info. Plus, we do not have to absorb any processing fees-- these are easily included in the customer total. The payment notifications can go to any staff that need to record the info and for month-end reconciliations, I can sort payments by our various accounts.

Cons

I wish I could get a downloadable spreadsheet of batches for my month-end reconciliations. The website is slow, comparatively speaking, on pulling up info and reports.

Review Source

JM

Jill M.  
Insurance Producer  
Insurance  
Used the software for: 2+ years

### "How ePayPolicy has helped our company"

December 26, 2023

5.0

Pros

This service has helped us change the receipt of a payment from the client that took at least 3 or 4 days, and sometimes a week or more, down to an immediate turn-around in some cases.

Cons

The dashboard is not intuitive, even for users in our office who are billing a client on a weekly basis, it is not always easy to find an invoice, or change an invoice if there is a need.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Company change, the new owner did not prefer QuickBooks, and this option was better and faster to generate the bill to the client.

Review Source

LG

LIVIO G.  
PRESIDENT  
Insurance  
Used the software for: 1-2 years

### "It pays to ePay!"

December 12, 2023

5.0

Pros

The ease of use and the ability to immediately take payments has made my agency much more productive. It saves us so much time and money, not having to 'chase down' payments from customers promising to mail us the payment.

Cons

I have no cons. My needs are very basic and ePayPolicy suits them very well.

Review Source

HB

Holly B.  
Managing Partner  
Insurance  
Used the software for: 1-2 years

### "Makes accepting payments easy"

December 12, 2023

4.0

It's been a pretty good experience. We thought about switching to a different vendor for electronic payments because it integrates with our management system, but there weren't enough savings of time or money to make the change worthwhile.

Pros

It makes accepting electronic payments easy. We did not have the ability to take credit or debit cards prior to signing up for ePayPolicy, and it makes it easier to get paid.

Cons

I haven't been able to send payments to carriers through ePayPolicy, even though I know the feature is available. I can't find the carrier I need.

Reason for choosing ePayPolicy

We did not choose ePayPolicy over an alternative at the time of original purchase, but since then have looked at Applied Pay because it integrates with our agency management system. There just wasn't enough savings of time or money to be worth the hassle of switching providers.

Review Source

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