--- title: "Avoma Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Avoma Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/198141/Avoma/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Avoma Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avoma ## What is Avoma? Avoma is a cloud-based AI platform that helps customer-facing teams manage meetings, coaching, and revenue workflows in one place. It records and transcribes meetings in real time, generates notes and follow-up emails automatically, and syncs data directly to a CRM without manual entry. Sales and customer success teams use Avoma to score calls, track deal health, and monitor pipeline risks. Built-in conversation intelligence surfaces topic trends, objections, and churn signals across calls and emails. Revenue operations teams can inspect deals, run win-loss analysis, and track adherence to sales methodologies such as MEDDIC and SPICED. Core features include a meeting scheduler with round-robin routing, lead routing with form qualification, an AI forecasting assistant, and a usage intelligence dashboard. It connects with Zoom, Google Meet, Microsoft Teams, and 6,000-plus apps via Zapier. ## What is Avoma used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Meeting](https://www.capterra.com/meeting-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Avoma?[Manage this product listing](https://www.g2.com/products/avoma/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Avoma 4.8 (6) VS. [5.0 (810)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $40 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 5.0 (2) Value For Money 4.5 (4) Value For Money 4.9 (2) Customer Service 4.3 (3) Customer Service 5.0 (2) ## Avoma alternatives [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Cresta](https://www.capterra.com/p/202635/Cresta/) [5.0 (2)](https://www.capterra.com/p/202635/Cresta/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202635/Cresta/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/192480/Capacity/) ## FAQs about Avoma Overview ### What company size and specific industries is Avoma built for? Avoma is designed for small, midsize, and enterprise B2B businesses in sales, customer success, revenue operations, sales enablement, and marketing. It fits organizations that need support across customer-facing and revenue teams, regardless of company size, as long as they operate in a business-to-business environment. Features and Usability ### What are the key features of Avoma? Avoma offers meeting management, scheduling, recording, and meeting notes, along with call transcription and transcript search & annotation. It also includes conversation intelligence, sentiment analysis, action item tracking, forecasting, pipeline management, CRM, reporting/analytics, and workflow automation for sales and meeting workflows. Integrations ### Which third-party tools and platforms does Avoma integrate with? Avoma integrates with over 20 third-party tools, including communication and meeting platforms like Aircall, GoTo Meeting, Lifesize, Microsoft Teams, and Zoom Phone, plus CRM and sales tools such as HubSpot Sales Hub, Salesforce CRM Dashboards, Outreach, Salesloft, and Zoho CRM. Getting Started and Support ### What training and onboarding options does Avoma offer? Avoma provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature learning, and reviewing steps as needed. Getting Started and Support ### What customer support options does Avoma offer? Avoma provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 16,177 Conversation Intelligence reviews Capterra data shows that buyers of meeting software rank the following features as their top priorities: - **Video Conferencing** (**50%** of reviewers rated this feature as critical) - **Screen Sharing** (**50%**) - **Meeting Management** (**45%**) Avoma includes **Meeting Management**. However, it does not offer **Video Conferencing** or **Screen Sharing**. Its support for **Meeting Management** helps teams organize agendas, track discussion points, and keep follow-up actions clear, allowing teams to run more structured meetings and maintain better visibility into next steps. Reporting/Analytics 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Natural Language Processing 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Action Item Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the status of discussed/agreed tasks Agenda Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access event or meeting agenda online Contextual Guidance 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Avoma 29 features ### All Features - Action Item Tracking: Track the status of discussed/agreed tasks - Agenda Management: Access event or meeting agenda online - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Call Transcription: Voice conversion to text - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Forecasting: Form predictions based on past and present data/trends - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Meeting Preparation Tools: Tools that facilitate planning & coordination for meetings, including tasks such as scheduling, agenda creation & document sharing - Minutes Management: Keep an official record of all meeting discussions, including decisions made, actions assigned, deadlines set, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Real-Time Language Translation: Offers real-time language translation for multilingual participants - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Transcript Search & Annotation: Allow users to search, edit, and highlight meeting moments - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.5 (4) Free Trial Basic $40.00 Per Feature,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Customer Success Manager Used the software for: Less than 1 year ### "Avoma beat Gong and ChorusAI on price and product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2021 We adopted Avoma to support better handoff between our Account Executives and Customer Success Managers. Avoma has become a fundamental tool across our organization to keep us true to the customer voice and easily share the customer perspective deep into our org. Avoma's user and reporting model make it easy to track and act on customer needs immediately. Pros Easy to adopt, intuitive to learn, value gained across my entire organization (customer support, leadership, sales, enablement, engineering, product), Avoma's customer support is great and responds quickly, cheaper than both Gong and ChorusAI, respectable transcription and call analytics technology Cons Periodic small software bugs, limited CRM integration, technical runway for AI to learn organization-specific terms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Servicio de Atención al Cliente Used the software for: Less than 1 year ### "La mejor IA para análisis de conversaciones con clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 10, 2023 Como agente de atención al cliente, Avoma ha sido una herramienta invaluable. Me ha permitido ahorrar tiempo al transcribir automáticamente las conversaciones y proporcionar insights valiosos. La capacidad de buscar y revisar grabaciones me ha ayudado a brindar un mejor servicio al cliente y tomar decisiones más informadas. Pros Su capacidad para capturar, transcribir y analizar automáticamente las conversaciones y reuniones, lo que ahorra tiempo y esfuerzo a los equipos de atención al cliente al eliminar la necesidad de tomar notas manualmente y permite obtener insights valiosos de las interacciones con los clientes. Cons Un contra de Avoma puede ser que la precisión de la transcripción y el análisis automático pueden variar dependiendo de la calidad del audio y la complejidad del lenguaje utilizado. En algunos casos, puede requerir cierta revisión y corrección manual para garantizar la exactitud de los datos y los insights generados. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EL Emetu L. Operation Executive Used the software for: 1-3 years ### "A Helpful Conversational Intelligence Solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2023 Pros I like the speech analytics features It comes with best AI features It makes sales coaching easy Cons Nothing has failed yet. All the features of Avoma has been helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director, Marketing Operations Used the software for: 1-3 years ### "A lot of Bang for your Buck" 5.0 July 19, 2022 Overall, we are very impressed by this company, who competes with strong market dominators. They offer pretty much the same thing for a fraction of the price. Pros Automatic zoom call/meeting recording and integration. Speech to text for easy review. Cons User interface could be a little easier to navigate, but very minor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yannis S. Graphic designer Used the software for: 1-3 years ### "Avoma le meilleur " 5.0 March 28, 2023 Pros Très bon logiciel pour contacter vos prospects très facile . Avec plus de fonctionnalités qui vous faciliteront la tâche Cons Aucun problème rencontré , je vous le recommande Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.