--- title: "PolyAI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PolyAI Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/198201/PolyAI/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # PolyAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PolyAI ## What is PolyAI? PolyAI offers the world's most lifelike AI agents for enterprise. Our AI agents understand callers, regardless of what they say, or how they say it. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. ## What is PolyAI used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PolyAI?[Manage this product listing](https://www.g2.com/products/polyai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PolyAI 5.0 (3) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,695) Value For Money 4.7 (3) Value For Money 4.6 (1,247) Customer Service 5.0 (3) Customer Service 4.7 (1,281) ## PolyAI alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198201/PolyAI/alternatives/) ## FAQs about PolyAI Overview ### What company size and specific industries is PolyAI built for? PolyAI is designed for organizations of any size that rely on conversational support and customer experience, especially in banking, retail, hospitality, travel, utilities, and healthcare. It suits businesses in these sectors that need to manage customer interactions through voice or chat. Features and Usability ### What are the key features of PolyAI? PolyAI offers AI/Machine Learning, chatbot, IVR, and call routing for handling customer conversations. It also includes natural language processing, intent recognition, speech recognition, and speech synthesis, plus live chat, multi-channel communication, multi-language support, reporting/analytics, dashboard, and code-free development. Getting Started and Support ### What training and onboarding options does PolyAI offer? PolyAI provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for reviewing features and steps at any time. Getting Started and Support ### What customer support options does PolyAI offer? PolyAI provides phone support, 24/7 live rep support, and chat. Support is available through these channels for customers who need direct assistance. No reviewer feedback about response times, helpfulness, or common frustrations is available in the catalog data. ## Features AI summary Based on 558 Call Center reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) PolyAI includes **Call Routing**. However, it does not offer **Call Center Management** or **Automatic Call Distribution**. Its **Call Routing** capability helps direct callers to the right destination based on their needs, reducing misrouted calls and improving response efficiency, while giving teams a more organized way to handle inbound call flows. AI/Machine Learning 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. PolyAI 17 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Intent Recognition: Helps understand a user's intentions/actions - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial not available Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Peer worker Used the software for: Less than 1 year ### "Keeping contact easy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2026 PolyAI has made things much easier to keep track of and communication simpler so I can do other needed things. Pros It helps keeps things moving quickly. Set up is extremely simple make managing all the contacts/clients very easy. I was also really happy when I heard the voice it doesn't sound robotic or fake at all. Customer support is also amazing and right there when needed. Cons The pricing method. It's base off to many factors and can fluctuate. It would be easier to have one straight forward price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director, Contact Centers Used the software for: 1-3 years ### "Poly AI for Landry's/Golden Nugget" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2022 After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost. Pros It is a real voice and not robotic. It far exceeded my expectations, handling over 80% of simple transaction calls day 1 without the need to speak with an agent, delivering a much better customer experience. Was very cost effective and flexible in pricing options to meet our needs. Cons Would like to see better voice analytics on the calls that are recorded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andy B. Product Manager Used the software for: Less than 1 year ### "Fantatastically flexible voice AI for telephony" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2022 It's has been transformative: 90% reduction in operating costs, much faster customer experience. Pros Great spoken language understanding, significantly better than any other system we tried. Very helpful team that helped us get the system configured to our needs. Cons No real cons. It has been a great experience from start to finish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.