--- title: "Best PolyAI Alternatives 2026 | Capterra" description: "Looking for alternatives to PolyAI? Find out how PolyAI stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/198201/PolyAI/alternatives/" page_type: "alternatives" language: "en" --- # PolyAI alternatives Last updated on September 16th, 2026 The best PolyAI alternatives are Gong (best overall), CallHippo (best free plan), LiveAgent (best budget option), and RingEX (most reviewed). Together they hold 4,248 verified Capterra reviews, with overall ratings from 4.2 to 4.8 out of 5. PolyAI itself holds 5.0 out of 5 across 3 reviews. ### PolyAI - Rating: 5.0 out of 5 (3 reviews) - Ease of use: 5.0 out of 5 - Starting price: Not available - Key features: 2 of 12 top category features --- ## Top alternatives PolyAI alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (335 reviews) | Rated 0.2 lower than this product | 4.8 out of 5 | $25.00 /user/mo | 7 of 12 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) | Rated 0.3 lower than this product | 4.6 out of 5 | $15.00 /user/mo | 10 of 12 top category features | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) | Rated 0.6 lower than this product | 4.4 out of 5 | $350.00 /yr | 9 of 12 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) | Rated 0.8 lower than this product | 4.4 out of 5 | $40.00 /mo | 10 of 12 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (888 reviews) | Rated 0.3 lower than this product | 4.8 out of 5 | $29.00 /user/mo | 10 of 12 top category features | | [Gong](https://www.capterra.com/p/157969/Gong-io/) — 4.8 out of 5 (561 reviews) | Rated 0.2 lower than this product | 4.7 out of 5 | Not available | 9 of 12 top category features | | [CallHippo](https://www.capterra.com/p/159578/CallHippo/) — 4.4 out of 5 (692 reviews) | Rated 0.6 lower than this product | 4.4 out of 5 | $25.00 /user/mo | 7 of 12 top category features | | [Five9](https://www.capterra.com/p/132405/Five9/) — 4.2 out of 5 (486 reviews) | Rated 0.8 lower than this product | 4.2 out of 5 | $119.00 /mo | 12 of 12 top category features | | [Clari](https://www.capterra.com/p/194117/Wingman/) — 4.7 out of 5 (314 reviews) | Rated 0.3 lower than this product | 4.8 out of 5 | $1080.00 /user/yr | 10 of 12 top category features | | [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) — 4.2 out of 5 (1,206 reviews) | Rated 0.8 lower than this product | 4.2 out of 5 | $30.00 /user/mo | 9 of 12 top category features | --- ## Top alternatives with AI capabilities The PolyAI alternatives with the strongest AI features are LiveAgent, Gong, and Five9, based on verified feature data and Capterra reviews. ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - AI features: AI/Machine Learning, Chatbot, Natural Language Processing ### [Gong](https://www.capterra.com/p/157969/Gong-io/) — 4.8 out of 5 (561 reviews) - AI features: AI/Machine Learning, Natural Language Processing ### [Five9](https://www.capterra.com/p/132405/Five9/) — 4.2 out of 5 (486 reviews) - AI features: AI Copilot, AI/Machine Learning, Chatbot --- ## Top Free alternatives to PolyAI The best free alternatives to PolyAI are LiveAgent, 3CX, and Aircall — all three offer a free plan alongside paid tiers. ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo ### [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - Free options: Free trial, Free version - Starting price: $350.00 /yr ### [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) - Free options: Free trial - Starting price: $40.00 /mo --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated PolyAI alternatives are Gong (4.8), LiveAgent (4.7), and Ringover (4.7). ### [Gong](https://www.capterra.com/p/157969/Gong-io/) - 236 SMB reviewers say - Overall rating: 4.8 out of 5 across 236 SMB reviews - Ease of use: 4.7 out of 5 across 236 SMB reviews > "Loved Gong.io in support of our stellar sales team!" — Mai M., Managing Director (March 11, 2026) ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [Ringover](https://www.capterra.com/p/169627/RingOver/) - 761 SMB reviewers say - Overall rating: 4.7 out of 5 across 761 SMB reviews - Ease of use: 4.8 out of 5 across 761 SMB reviews > "It is highly efficient, user-friendly, and has completely transformed our workflows." — Adrien S., Sales Director (August 27, 2026) --- ## Find software for your specific use case ### Call Recording - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) - [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) — 4.8 out of 5 (23 reviews) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,092 reviews) ### Virtual Assistant - [Wing](https://www.capterra.com/p/229303/Wing/) — 4.8 out of 5 (75 reviews) - [Get An AI Employee](https://www.capterra.com/p/10042102/Get-An-AI-Employee/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) — 4.5 out of 5 (13,699 reviews) ### Call Center - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (335 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,092 reviews) ### Chatbot - [Text](https://www.capterra.com/p/10031687/Text/) — 4.7 out of 5 (32 reviews) - [SAS Viya](https://www.capterra.com/p/10004983/SAS-Viya/) — 4.4 out of 5 (12 reviews) - [Adobe Brand Concierge](https://www.capterra.com/p/10033800/Adobe-Brand-Concierge/) ### Contact Center - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,092 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (335 reviews) ---