Ventrata

"Great All-In-One ticketing and booking platform for tours and attractions"

Pros: This software is great in providing a comprehensive range of tools including modules for ticketing, reservations, payments, and customer management, among others. It is scalable, making it easy for businesses to add new products or locations to their system. Also, the platform is user-friendly, with a simple booking process that makes it easy for customers to book and manage their reservations.

Cons: I have seen that it may not integrate with all the software that we are using, despite offering integrations with popular tools, but still, this is a great and helpful app to use for me.

"Mi experiencia en Ventrata"

Overall: Ventrata esta muy bien ya que se puede acceder a un amplio catálogo de proveedores, personalizar los productos, ofrecer precios dinámicos, integrar sistemas de pago y contabilidad, generar informes y analíticas, y mucho más.

Pros: Me gusta que puedo acceder a un amplio catálogo de proveedores, personalizar los productos, ofrecer precios dinámicos, integrar sistemas de pago y contabilidad, generar informes y analíticas, y mucho más.

Cons: Esta bastante bien espero no encontrar inconvenientes luego.

"Functionality + Customer Support"

Overall: Ventrata offers high level functionality with speedy customer support. My experience using the software for a little over a year has made financial reporting, customer service management, scheduling and reseller management incredibly easy and it has no doubt saved our company time and money. It's a bonus to see Ventrata's bi-weekly product update, monthly webinars, and have daily access to their agents to get issues sorted quickly. There are improvements to be made, and we have seen Ventrata actively tackling these one by one. We've appreciated the basic, easy-to-use platform that Ventrata offers along with more in-depth functionalities and their willingness to hear our suggestions on improvements.

Pros: Ventrata is extremely easy to learn. Many of the fields/tabs are self-explanatory and there are support articles online for every aspect of the software. When I wasn't able to find an answer, I had the option of a live chat where agents would assist within a minute. The reseller API connections are optimal; controlling the mapping of GYG, Expedia, and Viator from our end saves time. New connections are easily established as long as the other party is willing. The website is easy to use and produces a professional-looking site. Media resizing and optimization is especially appreciated, as is the use of the custom html field to embed a number of attributes. The bookings tab allows for custom views/agent and includes a reporting feature on all fields. This is extremely practical for all departments. The configuration of a specific product accounts for a wide array of options beyond your typical passenger type, time of day, etc. The ability to configure dynamic pricing, add in promotions + packages, and set up cost variants is well beyond the functionality of other systems that we looked at. It makes for easier business decisions, and allows us to be proactive in our industry.

Cons: The customer support/live chat option versus submitting a ticket for an issue/bug is still confusing. I'll often start a conversation with a chat agent who asks me to submit a ticket, and sometimes when I submit a ticket, I'll be asked to reach out to the chat agents. The email templates leave something to be desired, but the integration with MailJet allows us to send professional looking emails, be that confirmation emails or marketing. I wish that we could go one step further and integrate dynamic emails so as to retarget guests for new tours who have already toured with us. The website is lacking SEO optimizations like <h> tags and standard header/footers that aren't duplicated across pages/urls.