--- title: "Spruce Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spruce Health Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/198267/Spruce/" page_type: "product" language: "en" --- # Spruce Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spruce Health ## What is Spruce Health? Spruce Health is the leading platform for HIPAA-compliant healthcare communication. With Spruce, every patient call, text, voicemail, and fax lives in one place, and with powerful AI tools, intelligent automation and team collaboration, your practice stays responsive and communicates seamlessly as you grow. Spruce is trusted by more than 50,000 healthcare professionals who deserve a phone system designed just for them. One place. Every patient conversation. Built for compliant care. Learn more at sprucehealth.com. ## What is Spruce Health used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 88% Neutral 0% Negative 12% Starting price $24 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spruce Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sprucehealth.com&name=Spruce Health) ## Spruce Health Overview Updated August 2026 AI summary Spruce is designed for small businesses seeking secure patient engagement, particularly in mental health and telemedicine settings. The platform supports appointment scheduling, care plan management, HIPAA-compliant messaging, and patient portals, with additional options like video conferencing, mobile access, reporting, and workflow management. Spruce is cloud-based and integrates with select third-party clinical tools to support daily communication and coordination needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spruce Health 4.4 (34) VS. [4.4 (1,052)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $24 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (34) Ease Of Use 4.3 (859) Value For Money 4.3 (31) Value For Money 4.3 (786) Customer Service 4.0 (31) Customer Service 4.4 (763) ## Spruce Health alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198267/Spruce/alternatives/) ## FAQs about Spruce Health Overview ### Which roles and teams benefit most from Spruce? Spruce is most used by healthcare providers, practice owners, and front-office teams that need secure patient communication and streamlined coordination. Therapists, physicians, and clinicians use it for messaging and follow-up, while administrators, office managers, and operations leaders rely on it to manage scheduling, intake, and daily practice workflows. Answer based on 34 reviews Overview ### What company size and industries is Spruce built for? Spruce is built for small healthcare practices, with 97% of reviewers from small businesses and Mental Health Care leading at 41%. It serves healthcare professionals across specialties, especially in Health, Wellness and Fitness at 24% and Hospital & Health Care at 18%, with mental health as the most common use case at 46%. Answer based on 34 reviews Features and Usability ### What are the key features of Spruce? Spruce includes scheduling, appointment scheduling, chat/messaging, video conferencing, call routing, call transfer, and call recording for patient communication. It also offers patient portal, self service portal, email reminders, alerts/notifications, file sharing, reporting/analytics, workflow management, and HIPAA compliant tools for medical, mental, and behavioral health practices. Integrations ### Which third-party tools and platforms does Spruce integrate with? Spruce integrates with 2 third-party platforms: Elation and Hint Clinical. These catalog integrations connect Spruce to clinical systems used for patient data and care coordination, giving the product a focused set of healthcare-specific connections. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Spruce offer? Spruce provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps at a self-paced pace. Answer based on 2 reviews Getting Started and Support ### What customer support options does Spruce offer? Spruce provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe support as prompt, friendly, quick, and efficient when it works well, though some report slow replies, difficulty reaching staff, and support that can feel minimal during problems. Answer based on 9 reviews ## Features AI summary Based on 1,243 Patient Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing patient engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Appointment Management** (**51%**) - **Confirmations/Reminders** (**50%**) Spruce supports **HIPAA Compliant**, which is a key requirement for organizations that need secure patient communication and protected health information handling. However, it does not include **Appointment Management** or **Confirmations/Reminders**. Instead, it offers **Messaging** (**50%**) and **Appointment Scheduling** (**45%**), which still give teams useful ways to coordinate with patients and manage visit planning. These features help businesses maintain secure communication, improve scheduling workflows, and keep patient interactions organized. HIPAA Compliant 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Confirmations/Reminders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Messaging 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Communicate using messages within the system Appointment Scheduling 3.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Mobile Access 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Engagement 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Spruce Health 136 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Text Summarization: Condenses long documents or text into a brief summary. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Attendants: Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Analytics: Track and interpret campaign performance metrics - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conference Calls: Enables multiple users to make phone or video calls over the internet at once. - Conference Transcripts: Records and transcribes voice and video conferences. - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Cross-system Integration: Works across multiple software systems or databases - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Group Messaging: Group messaging lets multiple people carry on a group conversation - Health Record Access: Gaining access to confidential health documents and information - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Hold Music: Offers users the option to play music for contacts who are on hold. - Inbound Identification: Inbound contacts are identified and handled based on history. - Inbox Management: Organize, prioritize, and manage incoming communications - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Instant Messaging: Communicate privately with individual students to offer help or answer questions. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interoperability: The ability of two or more systems to exchange information or data. - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Local Phone Numbers: Generate phone numbers native to a target location - Medical Billing: Manage billing and payments for a healthcare provider - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Call Attribution: Decipher which marketing channels are converting and most effective - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Coverage: Software incorporates multiple digital communications channels. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Native VoIP: Contains its own IP telephony system. - On-Demand Communications: Generate personalized communications upon request to meet customer needs - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - One-to-One Messaging: Send personal messages to clients or attendees - Online Voice Transmission: Transmit voice and other information digitally - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - PBX systems, VoIP Softphone: Contains PBX & VoIP softphone that can be used within the VoIP business system. - Performance and Reliability: Payment gateway is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the gateway to respond to an action they took. System scales with load. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Phone Calls: Enables users to place phone calls over the internet. - Port Existing Numbers: Transfer existing numbers into the call tracking system - Privacy, Security, and Compliance: Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Recording: Record live video calls to play later - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduled Recording: Automatically record calls at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Security and Authorization: Securely stores patient data and facilitates the creation and tiering of user credentials when accessing data. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Software Pairing: Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. - Spam Blocker: Filters used to determine different types of malware threats - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text to Speech: Turns text into natural sounding speech - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Calls: Enables users to place video calls over the internet. - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail to SMS: Transcribes voice messages and delivers them via text message. - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - VOiP Number: Offers users a unique number that can be dialed from anywhere. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (34) 4.3 Based on 34 reviews ## Pricing Value for money 4.3 (31) Free Trial Basic $24.00 Per User,Per Month Communicator $49.00 Per User,Per Month Value for money 4.3 (31) 4.3 Based on 31 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ Elation](https://www.capterra.com/p/147889/ElationHealth/)[ ChronicCareIQ](https://www.capterra.com/p/9603/ChronicCareIQ/)[ Hint Clinical](https://www.capterra.com/p/238712/Hint/)[ Keragon](https://www.capterra.com/p/10018678/Keragon/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (31) 4.0 Based on 31 reviews ## User reviews Overall rating 4.4 Based on 34 reviews Filter by rating 5(24) 4(6) 3(0) 2(3) 1(1) Mentioned topic Sorted by most recent TC Tara C. Office Coordinator Hospital & Health Care ### "Great for private practice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 3, 2026 Pros We use spruce for our private practice and love the ease of which I can communicate with clients in multiple ways. Spruce offers calling, text, fax and I like doing it all from the app. It makes working virtually very easy while still remaining in contact with our clients. We can do everything I need to do and the price is fair as we only need two log ins. Cons I archive all of our conversations and wish I could filter through those easier to find past conversations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Simple platform with limited bells and whistles" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 29, 2026 Getting online with my practitioner for an appointment was quick and easy; the audio video system worked well. Pros Platform was easy to set up from the client perspective without a lot of extraneous bells and whistles to get confused about. Cons Platform does not make it easy to contact a practitioner outside of a scheduled appointment, so cancellations have to happen outside of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jessica T. Assistant Property Manager Real Estate ### "10 out of 10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2025 From the system to the services provided to our tenants, it's all been fantastic! We have no complaints from our office or residents who schedule services. Pros The service is exceptional. We are able to view anything that's been scheduled and we also get notifications. Cons There is nothing I have come across as of yet. The process is seamless and easy to use and understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kari C. Office Manager Real Estate ### "Spruce Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 Spruce is effective and easy to use for counseling services. Pros It was easy to navigate and use for counseling. Cons There wasn't really anything I didn't like about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZD Zoe D. Administrative Assistant Health, Wellness and Fitness ### "Helps out Small Medical Offices!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 27, 2025 Definitely recommend despite the little integration ability yet, it does help out with patient intakes and communication when offices are staff-limited! Pros With doctor offices growing with number of patients each year, it is important to have a software like this to handle the volume of patients and inquiries when there are limited staff members in the office. Cons It would be a much better software if it wasn’t for the inability to integrate with many other platforms yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alicia S. Admin Mental Health Care ### "Easy to Navigate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2025 Pros Ease of communication with clients. Ability to send large documents Cons Fairly basic platform. Which can be nice for simplicity, but mote functionality would be nice. Like Having virtual platform options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mitchell C. Mechanical Tech Defense & Space ### "Spruce- The all in one online suboxone treatment. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 Spruce made it very easy for me to sign up, schedule, and follow through with my health plan. It was extremely convenient to download and get started within minutes. I recall being able to schedule an appointment for the same day that I signed up and downloaded the app. I believe I had my medicine within 5 or 6 hours or initially trying to schedule an appointment, which to me was just incredible and extremely convenient. This app was very impressive. Pros The ease of access to all the information I needed. How easy it was to direct message with my doctor and get any support that I needed. I also remember it being extremely quick. I was able to get same day medicine. It's also very nice because you can message your doctor at any given time, even outside of your scheduled appointment times. If you can't get in touch with them, there is a support team who will message you back and help all they can. I was very impressed with this app. Cons There is nothing I found that I did not like about the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner and Lead Therapist Mental Health Care ### "Helpful for Private Practice Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2025 Using Spruce has made it easier to manage messaging with my clients and communicate when I am not able to respond. Pros I can send automated message replies such as out of office responses. Cons I cannot identify any cons at this time. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) I needed the ability to send automated replies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Shay H. Owner Mental Health Care ### "Not for small businesses" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 30, 2024 The company only communicates through email and each time you reply, you may be emailing with someone different. When I asked for specific training as a new customer, they told me they did not have specific training videos, nor did they have the time to work individually with small companies. The free trial was a waste of time because you could not use features without being signed up. Pros I like that they were Healthcare focused. Cons Very confusing to start - no personal connection or onboarding that is not in a group setting. They say they do not have the manpower to work with small businesses. They do not offer 24-hour help. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Spruce Health In the end, I did not choose it. I thought I would due to reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Jessica Y. Psychiatric Nurse Practitioner Hospital & Health Care ### "Best messaging system out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 9, 2023 Pros I love how easy it is to communicate with clients and team members. It is easy to see when a new call/text has come through and assign it to a specific team member. I can also keep track of what tasks have been completed and what needs to be followed up on. Cons The only compliant I have is not having a hard copy of the faxes sent to upload to a client's chart as proof of receipt. Switched from [net2phone](https://www.capterra.com/p/170370/Hosted-PBX/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198267/Spruce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Spruce Health](https://www.capterra.com/compare/195467-198267/Care-Patron-vs-Spruce) [SimplePractice vs Spruce Health](https://www.capterra.com/compare/130710-198267/SimplePractice-vs-Spruce)