Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Product Details

With help desk applications from Salesforce, you don't have to invest in support centers around the world. You get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. See how Service Cloud helps you deliver fast, personalized customer service that drives growth and improves customer satisfaction.

Contact Details

Salesforce

https://www.salesforce.com/

Founded in 1999

Located in United States

Salesforce Service Cloud Pricing Overview

Salesforce Service Cloud pricing starts at $25.00 per month, per user.There is not a free version of Salesforce Service Cloud.Salesforce Service Cloud does offer a free trial.See additional pricing details for Salesforce Service Cloud below.

Starting Price

  • $25.00/month/user
  • Billed Annually.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Salesforce Service Cloud Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Salesforce Service Cloud Reviews

Showing 5 of 355 reviews
Overall
4.4/5
Ease of Use
4/5
Customer Service
4.2/5
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Alexis R.
Customer Service Rep
Telecommunications, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 4, 2019

“Salesforce is Winning! ”

OverallField Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!
ProsI absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
ConsSalesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Reviewer Source 
Source: Capterra
December 4, 2019
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Romy A.
Recruiter
Staffing and Recruiting, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 18, 2018

“SalesForce is the best web-based platform to do Sales, BD and Recruiting!”

OverallSalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time.
ProsWe've been using SalesForce for roughly 3 years now, and it helped us drive great ROIs due to its easy usage in terms of data entry, categorizing each client or candidate, and also the functionality it provides such as mass emails that we can add HTML codes to make it look personalized or targeted, and also the option that let us see if a client or candidate already opened the email we sent. Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.
ConsWhat I least like about SalesForce is its downtimes. The only drawback I experience from SalesForce is the time to time down time it causes, but that was just minimal and not often so no harm really made.
Reviewer Source 
Source: Capterra
August 18, 2018
Verified Reviewer
Construction, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 30, 2019

“Great Field Service Product with a lot of depth”

OverallWe have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
ProsI self-implemented so the ability to quickly extend the package with flows was great
ConsIt took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
Reviewer Source 
Source: Capterra
July 30, 2019
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Patrick C.
Vice President - Sales
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 4, 2018

“Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook”

OverallI really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.
ProsWe are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.
ConsI'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.
Reviewer Source 
Source: Capterra
May 4, 2018
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Krishna Kashyap Y.
Mobile Learning Specilaist
Medical Devices, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 4, 2019

“Best cloud CRM tool in the marlet.”

OverallMajor help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
ProsService cloud helps us to automate the service process, streamline workflows and improve the sales rep experience. The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
ConsThere is a little bit of leanring curve involved in it but other than that this is great to have insights of customer and better deliver.
Reviewer Source 
Source: Capterra
December 4, 2019