--- title: "SmarteXp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmarteXp Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/198350/SmarteXp/" page_type: "product" language: "en" --- # SmarteXp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SmarteXp ## What is SmarteXp? With interactive content and real-time analytics delivered through a powerful platform, SmarteXp empowers patients and healthcare professionals throughout the care journey, improving outcomes and the bottom line. Patients using SmarteXp report that they feel more connected to their hospital, are able to better take care of themselves, are more likely to recommend their hospital, and feel more confident to manage their care. ## What is SmarteXp used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmarteXp?[Manage this product listing](https://www.g2.com/products/smartexp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmarteXp 4.6 (5) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $15000 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.6 (566) Value For Money 4.6 (5) Value For Money 4.3 (447) Customer Service 5.0 (5) Customer Service 4.3 (555) ## SmarteXp alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) [4.7 (70)](https://www.capterra.com/p/157424/Review-Wave/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157424/Review-Wave/) [CheckinAsyst](https://www.capterra.com/p/232243/CheckinAsyst/) [4.4 (47)](https://www.capterra.com/p/232243/CheckinAsyst/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/232243/CheckinAsyst/) [View all alternatives](https://www.capterra.com/p/198350/SmarteXp/alternatives/) ## FAQs about SmarteXp Overview ### What company size and specific industries is SmarteXp built for? SmarteXp is designed for hospitals, private medical practices, health systems, and third-party vendors that support patient education and engagement. It fits healthcare organizations of varying sizes, from smaller medical practices to large health systems, as well as vendors serving the healthcare sector. Features and Usability ### What are the key features of SmarteXp? SmarteXp offers appointment scheduling, campaign management, care plan management, and patient engagement tools for healthcare workflows. Core communication features include chat/messaging, secure messaging, SMS messaging, reminders, and a patient portal. It also includes electronic payments, real-time monitoring, progress tracking, reporting/analytics, mobile access, API access, and HIPAA compliance. Getting Started and Support ### What training and onboarding options does SmarteXp offer? SmarteXp provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation gives teams written reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does SmarteXp offer? SmarteXp provides FAQ/Forum and Phone Support. These channels give users a self-service place to find common answers and a direct line for more specific questions. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be described here. ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra data shows that buyers of Patient Engagement software rank the following features as their top priorities: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) SmarteXp supports **HIPAA Compliant**. However, it does not include **Charting** or **Appointment Management**. Its HIPAA compliance gives healthcare organizations a secure way to manage patient interactions while supporting privacy and regulatory requirements, helping businesses protect sensitive health information and maintain trust with patients. API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat SmarteXp 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Electronic Payments: Electronically collect payments for goods or services - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.6 (5) Free Trial Basic $15,000 Per User,Per Year Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ED Ellen D. OB Navigator Hospital & Health Care ### "OB messages" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 14, 2020 We feel like our patients are more knowledgeable and we get well thought out questions from them. They are better prepared for the experience. Pros This is a great way to get information to your patients that is well put together and makes your business look good without doing a great deal of work. Getting reports at your fingertips is so helpful and worthwhile. Cons It does require so manual entry of patient names and email addresses. Reasons for choosing SmarteXp The product purchase was made by our Division office so I cannot comment on this. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Kimberly C. Manager, Lactation Services and Parent Education Hospital & Health Care ### "Reaching the customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2020 It is a great product for providing education, driving class enrollment, getting information out "in the moment" , and for data analysis to improve outcomes. Pros The software allows us to stay connected with our patients before and after their hospital stay. Cons Some of the features for creating campaigns can be frustrating. You need to use the application very frequently to remember how to best use design features and when I'm busy and have to go back to it after some time has passed it is not always as intuitive as it should be. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KA Kim A. Clinical Director Hospital & Health Care ### "Patient education and engagement provides better patient experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2020 Pros Timed series education give the patient information in small bites that can be digested easily. This makes it more likely for them to read each message. Also the information is coming at a time that is relevant to their procedure, so they feel like they are informed every step of the way. Cons Sometimes gather emails form patients can be difficult. The UBI care team has acknowledged this and is working towards other solutions that are user friendly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Catherine R. Community Health Worker Hospitality ### "Customer Service for Customer Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 31, 2020 We have been able to keep in touch with customers who may be return customers. We have also been able to send high quality weekly messages through Ubicare Smart Xp. The customer service is a high note in the overall system. I appreciate the personal touch and assistance. Pros I love the new updates and links to more education. Cons I'd like easier ways to sort through who gets campaigns. Reasons for choosing SmarteXp Only option at the time. We are grandfathered in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NG Naomi G. Practice Manager Hospital & Health Care ### "Great customer service and end user experiences!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2020 We educate patients through ubicare and send out campaigns to notify them of changing policies or seasonal flu shots, etc. We have had a great experience working with \[SENSITIVE CONTENT HIDDEN\]. She is always extremely responsive and has great creative input! Pros We recieve some of the best customer service working with \[SENSITIVE CONTENT HIDDEN\] from this company. We use this software to help educate patients on our policies and educational milestones and have recieved great feedback! I would highly recommend giving them a try. Cons Nothing! Although I do wish Ubicare did social media automatic posts to help manage social media accounts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 31, 2020 Thank you so much for your comments! Customer service is a top priority at UbiCare, and we are pleased you have had a great experience. We are equally please that you have also received great feedback from the patients who have engaged with the educational content. We look forward to continuing to serve you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.