# GloriaFood Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GloriaFood the right Online Ordering solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198378/GloriaFood/reviews --- GloriaFood 4.6 (68) [View alternatives](https://www.capterra.com/p/198378/GloriaFood/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 15th, 2026 # Reviews of GloriaFood Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews DA Dean A Web DeveloperRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the standout features is its customisation options — we were able to tailor the online menu to reflect our brand perfectly. Plus, the integration with our existing website was effortless.“ September 25, 2024 FM Francisco M COOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “My suggestion is to use the software, but always charge the customer and pay directly for the service, do not expect or trust affiliate commissions from them, you run the likely risk of not being paid.“ November 10, 2022 DA Dean A Web DeveloperRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “It will make it easier for us to manage online orders, grow our customer base, and increase revenue without the hassle of huge extra fees.“ September 25, 2024 JK Justin K ManagerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “The ordering receiving app on the tablet needs some updating, pre-orders can sometimes be lost and forgotten as they are not sorted (you can find a workaround by looking at the reports).“ May 10, 2021 JE Jack E Co-FounderConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. “ November 18, 2022 FM Francisco M COOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “They used excuses regarding our Paypal account not being able to receive their payments.“ November 10, 2022 JE Jack E Co-FounderConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful.“ November 18, 2022 GS Ghina S Business ownerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “We can't take orders through PC.“ January 10, 2023 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luis Fernando C. CEO Logistics and Supply Chain Used the software for: 2+ years ### "The best software for e-commerce in restaurants" March 29, 2022 5.0 In general, the software is made so that the technical support sleeps more than they really need to work. Pros What most represents this software is its simplicity. The user experience is incredible, it is made in an intentionally simple way to use but its simplicity does not affect the functionalities at all. Cons What would turn this software around, based on my two-year experience working with it, is more third-party integration. On the other hand, an api that allows you to receive data would not hurt. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Price, functionality, and The ease of going to market in hours Review Source JE Jack E. Co-Founder Consumer Services Used the software for: 2+ years ### "Comprehensive review of GloriaFood from long-time partner" November 18, 2022 4.0 Despite the missing features and some quirks, I would rate my experience with GloriaFood as hands-down a very good experience. The addition of multiple tablet support, an accurate calculation of delivery fees, and a more flexible promotions template would make this the very best system in the world, in my opinion. Pros Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful. Cons Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). Certain promotions cannot be adequately defined with the available formula templates. For example, it is not possible to define a FIXED DOLLAR AMOUNT discount on delivery fees (only a percentage discount is allowed). While the support staff is sympathetic to those reporting "missing features", the reality is that the product roadmap is inflexible and I have had no success obtaining features that have been requested for almost five years. Alternatives considered [CloudWaitress](https://www.capterra.com/p/156352/Cloud-Waitress/) Reason for choosing GloriaFood CloudWaitress actually offers more features than GloriaFood and at a very competitive price point. There were only two factors that made it a less-desirable solution for my purposes: 1) Their payment processing integrations were far more limited (CloudWaitress, being based in New Zealand, seems to be more concerned with providing support for payment processors common to their geography and do not support the primary payment processors in Canada) and 2) while their menu builder is actually far more feature-rich than that of GloriaFood, that extra capability comes with more complexity, so for the typical restaurant that does need all that extra functionality, it becomes more difficult to build and maintain menus with CloudWaitress. Review Source ST Shayne T. Restaurant Owner Restaurants Used the software for: Less than 6 months ### "It's a good app but just one vital problem is plagueing it" August 6, 2021 2.0 Setting up was easy. Using it is intuitive. Only issue is order management and that awful forced max volume alert. Every other food ordering app (Ubereats, Skip, Fantuan, Doordash, and their direct competitors) have volume control and notification settings! I don't understand why GloriaFood think they need to force this on owners. Their only recommendation is to add an external bluetooth speaker but you know what? You aren't the only food ordering app, we can't add a bluetooth speaker JUST for you when restaurants typically use multiple food ordering apps at a time... seriously arrogant developers. Otherwise the app is good. If it weren't for this single problem that makes the app simply unusable in our quiet restaurant, we would've highly recommended this app. Pros The base features are free allowing you to test the application before committing to a subscription. The set up was easy and the website builder creates a nice looking website. The ordering process works fine. It's also available in multiple languages which is nice. Cons As per the title, there is one outrageous issue with the software and it's fully intended by the developer. The notification/alert is an very obnoxious sound and it is on FULL volume. Even if you lower your devices volume or mute it, it doesn't matter. The app will force your device back to full volume and blast the hideous alert repeatedly until you accept/deny the order. This is a fully intended "feature" by the developers. If you look at the reviews on the application store, there are loads of reviews requesting this to be turned off or add a setting to control the volume. However the developers say it's intended so restaurants do not miss the order. But that's an extremely ignorant take on the issue. First of all, every restaurant has a different level of ambience. Some are crowded and bustling which could use the higher volume while some have a quiet and relaxing ambience which would be destroyed by the shrilling alert. Some devices can have an extremely high volume at max settings. It's utterly ridiculous that this widely complained problem is the hill that the developers choose to die on. I understand they don't want restaurants to miss an order, but it should be up to the restaurant how they choose to do so not the developer. Again, I can't stress how loud the hideous alert is. It makes customers at the front desk JUMP, every head in the restaurant turns to see what this god awful sound is coming from, and my employees are begging me delete this app. Review Source KM Kevin M. ICT and Social Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Lifesaver during the first and second Covid-19 Social Distancing in Vietnam" March 11, 2021 5.0 As I mentioned GloriaFood helped our restaurant a lot. It was a surprise feature during the first social distancing campaign here. A competitors system went offline the first week and this GloriaFood system really helped. Right now we are using both this system and GrabFood. GrabFood may get more orders but per order, GloriaFood brings in higher revenue. Our loyal customers will use GloriaFood even though they know they can always get a good discount with GrabFood. Pros The software is easy to setup and implement with Facebook or website (WordPress in our case). We got it up and running just in time for the first social distancing which closed the restaurants except for deliveries. Customers were easily able to adapt to this app. Training the staff to use it was a breeze. What is good about this software was the ability to add photos to each food item if needed. Our customers needed it. The reports and heatmaps are another valuable asset to the this app as well. We can see exactly where we need to focus on our deliveries more. Cons Not related to the app but if a customer ordered via Facebook, then they tended to message us on whether we got their order or not. Other issues, if there was bad bandwidth, the restaurant would tend to blame me, rather than the bandwidth, if there were issues with the app. One thing I would like to see are tabbed menus. Restaurants like the one I manage the IT for have many food items. A tabbed menu will be helpful. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing GloriaFood The software boutique took forever to get a basic menu to delivery system ready. In the end, I chose GloriaFood because it was the easiest, and fastest, to set up. Review Source AS Alicia S. Owner Restaurants Used the software for: 6-12 months ### "Life Saver" February 21, 2021 5.0 Great customer service, easy set up and maintenance, great functionality! Pros In this year of scrambling to adjust our business model in response to the Covid19 Pandemic the GloriaFood online ordering platform was a life saver. This platform allowed us to keep our business open and keep the hungry people fed while abiding by our local Covid19 mandates and best practices for due diligence in keeping our staff and customers safe. I'm excited to see how much it helps our efficiency in service this upcoming summer as we get back to a more normal business model! Cons I'm excited for updates to reporting offered as this company grows and expands. I would love to see reporting that showed a breakdown of menu items ordered so we can see what is selling and what is not week by week and at the end of the year. I would also love reporting that showed a breakdown of sales and tips on sales that was quicker to access (not requiring the exporting of a file to excel and manual formula entering to get totals for both daily). Alternatives considered [MenuDrive](https://www.capterra.com/p/113368/MenuDrive/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GloriaFood Gloria Food had what I needed and not a bunch of stuff I did not. Menu set up was easy and is easy to modify daily. Can't beat their pricing too! Review Source MAK Muhammad Aleem K. Founder Foodliefer.de Food & Beverages Used the software for: 2+ years ### "Amazing Company with Amazing Customer support" February 21, 2022 4.0 My overall experience is very good with Gloriafood, I worked with others also. But this is best solution. Pros Easy of use. Customer Support and reliability. Cons Dates and time filters must corrected in the admin dashboard. Alternatives considered [CloudWaitress](https://www.capterra.com/p/156352/Cloud-Waitress/) Reason for choosing GloriaFood Because it is amazing and easy to set up a website for the restaurant. Review Source JB Jonathan B. Chef Hospitality Used the software for: 1-2 years ### "Avoid like rhe plague" December 23, 2020 1.0 VERY EASY SYSTEM THATS PROGRAMED VERY WELL! ita too bad it throws your money away! Anyone whos smart, would kill this flaw! Pros BASICALLY: after 3 minutes Gloriafood will THROW AWAY YOUR MONEY! yes you heard that right, yoh will pay extra for an online servie to THROW away your money!!! if uou dont physically confirm within 3 minutes, this “automated” system will DENY YOUR MKNEY! Do you want you pay extra for an online, fully automated system to THROW AWAY YOUR MONEY??? Cons THE MONEY THROWING AWAY! maybe they dont know that times are hard during covis Switched from [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) thought they were confident and would MAKE ME money! oops!!! Review Source DA Dean A. Web Developer Restaurants Used the software for: Less than 6 months ### "A Game-Changer for Our Business!" September 25, 2024 5.0 It will make it easier for us to manage online orders, grow our customer base, and increase revenue without the hassle of huge extra fees. Pros One of the standout features is its customisation options — we were able to tailor the online menu to reflect our brand perfectly. Plus, the integration with our existing website was effortless. The real-time order notifications have been a huge help, ensuring that we never miss an order, and the analytics give us great insights into customer behaviour. Cons The knowledge base could be better integrated into the admin area with hover-over, pop-up links & feature info Review Source Joseph S. Owner Information Technology and Services Used the software for: Less than 6 months ### ""Glorious" Food System" October 25, 2021 5.0 So far, my experience as a partner deploying and integrating this solution has been very positive. Restaurants are looking for ways to capitalize on their revenue without crazy commissions and markups; this allows Restaurants to do just that and gives business owners like myself to provide customer support services to sell without the need for a large investment/fees. This provides a win-win for everyone involved. Pros There are quite a few pros that I have come across; to name a few: Out of the Box Mobile App, WordPress Plugin for quick integration, Many customizable options for the online ordering menu, online payment processing options, integration of taxes, fees, tips. Reservation options if indoor seating is available. Mobile/Email notifications and most of all, tons of analytic reporting for the restaurant and partners. This includes sales, the orders, traffic tunneling, etc. It's a system that sells itself. Cons The only cons so far are the restrictions to the online ordering plugin, where the code is black-boxed so there is limited edits/customization on that. I understand however that to provide a universally stable and standard format it needs to be controlled, but would be nice to alter the top text, fonts, layout, etc. Overall, the system has enough customization to meet most needs. Reason for choosing GloriaFood ROI was the highest with Mobile App, Payment Integration and Online Ordering all integrated together. Additionally, the online ordering can be sold/used on a website I build or integrated on a website already in place by adding in a couple custom buttons. Review Source Robert N. CMO Restaurants Used the software for: 2+ years ### "Gloriafood - Best of the best" March 28, 2024 5.0 Pros They were the only provider willing to help us in Namibia. There support is outstanding and their reliability is excellent. Plus they went out of their way to get us integrated with an online payment provider. Cons It would be great if we could customize the menu - so that all restaurants menus do not look the same. And the delivery zones and times - would be great if those could open and close based on times and days of the week. Quite days and times you can service more zones and busier days and times - less zones. Review Source GP Grayson P. Owner Restaurants Used the software for: Less than 6 months ### "Customer Service and Product 10/10" September 5, 2023 5.0 Pros Very easy to setup and the customer service to support you is phenomenal. Cons Small complaint that I cannot change the preview text field for the additional comments (salt and pepper don't apply to pound cakes) Review Source NP Nirmal P. Manager Hospitality Used the software for: 6-12 months ### "Amazing" February 19, 2021 5.0 Pros Its so easy to use and looks fantastic. Much better than before when II hired a professional to setup online ordering system. And above all every sing help is available via chat with quick response and every question is answered. Very polite chat operators and very helpful. Cons I wish there was option to change ringtone on app when there is new order as sometimes in too much noise its very difficult to catch it. But the good thing is it keeps beeping until it is dealt with. Review Source oM oliver M. owner Restaurants Used the software for: 6-12 months ### "Simple and effecient" April 5, 2021 4.0 Pros basic package gets you going for free and allows you to grow as you grow with the software with little to no initial investemnt. Cons mobile access is next to nothing in now a day and age this should be a must to allow on the go managment of the system. the ability to "close" the restaurant from the orering app would be great. Review Source JP Javier P. Ingeniero Informático Computer Software Used the software for: 6-12 months ### "Valoración de implementacion" March 30, 2021 5.0 Me encanta gloria food. Ojalá pudiera implementarla en todos los restaurantes de mi ciudad. Son miles. Pros La facil implementación del restaurante y la integración con Fanpage de Facebook, como también en las páginas personales. Cons No se trata de una contra, seria como una recomendación. Por lo menos acá en mi ciudad. Arica, Chile existen dentro de FoodBooking solo 5 restaurantes que cumplen con los requisitos de aparecer en la app. Como se trata de una aplicación que busca ayudar a los que inician este negocio, no debería ser un requisito tener un sitio web propio para poder estar en la app de foodbooking. Creo que se debería evaluar la calidad del menú y los datos ingresados para que tengan más restaurantes en la app y sea más utilizada por los clientes. Review Source KG Kimberly G. owner Restaurants Used the software for: Less than 6 months ### "Fantastic software with lots of great features!" April 7, 2021 5.0 Easily solves online ordering cost problems for restaurants while avoiding the high fees of third party companies. Pros First of all, you can start for free. They already have great features in the free version like online ordering and reservations and marketing tools and just added order at the table. Super easy to use with great additional features like payments for an additional fee. Cons I haven't found any cons yet. I'm surprised more restaurants have not adopted this but I think it's just because they don't have staff available to implement it. That's why I do so for a fee. Review Source MC Max C. Owner Restaurants Used the software for: Less than 6 months ### "Gloriafood " May 23, 2022 4.0 Pros Easy to use and setup, responsive interfaces. Cons There were some bugs with online payment options (iDeal), which have all been resolved by the engineering team. Review Source LK Lovro K. Font-end developer, Web Design Design Used the software for: Less than 6 months ### "Best ready-to-use food ordering platform" February 13, 2021 5.0 Great. Pros Set up is quick and easy. Anyone can do it. Pricing is adequate. And the cuistomer support is amazing. Any time i got a question, i get a reply within minutes. Cons There is really not much bad i can say about it. Maybe a little more freedom in designing the menu would be great. And choosing a one-language-only option. Reason for choosing GloriaFood One click Wordpress integration. Easy set-up for order notifications on android devices. Review Source AW Andreas W. CEO Marketing and Advertising Used the software for: Less than 6 months ### "A very good product" May 17, 2022 5.0 Pros The handling is very intuitive. The support is fast and helpful. Cons Multilingualism - All texts, not only system texts, should be available in several languages. Review Source AD Ajay D. President Food Production Used the software for: Less than 6 months ### "Good customer service" January 31, 2022 5.0 Good Pros Setup is pretty ease. Customer Service via text and via zoom call is very good and knowledgeable Cons Nothing at this time. I am sure more features to be added to the platform in near future. Review Source CE Chris E. Director Food & Beverages Used the software for: Less than 6 months ### "GloriaFood" January 14, 2021 4.0 Very good - I like the software Pros I like that it is a feature rich software and the customer service is very responsive Cons I would prefer to work with a UK based company for ease of contact Review Source DO Duta O. Administrator Food & Beverages Used the software for: Less than 6 months ### "Very useful aplication" February 13, 2021 5.0 Very satisfied Pros IT is well documented and helps me and my employees a lot. Cons Nothing. It is perfect for my company and it gives a lot of satisfaction. Review Source AS Ainhoa S. Gestor Food & Beverages Used the software for: I used a free trial ### "Reseña" March 8, 2021 5.0 Pros Facil manejo, intuitivo y lo recomendaria Cons Me gusta todo y lo recomendaria sin dudarlo Review Source SD Simone D. Java Developer Computer Software Used the software for: Less than 6 months ### "I really love this platform!" March 22, 2021 5.0 It's easy to use, simple to learn, the assistance it's awesome and they've helped me very well in every issues I've encountered. Thanks! Pros It's almost completely free to use. Probably you'll never pay a single cent! Actually I'm using the free version and it's absolutely perfect! Cons Not really. I'm using it with different restaurant/pub and I really love it. Review Source JB Joachim B. Inhaber Restaurants Used the software for: Less than 6 months ### "Nicht schlecht aber mit einigen Nachteilen" December 12, 2024 3.0 Pros Einfach zu programmieren und einfach in eine Webseite oder soziale Medien zu integrieren. Die kostenlose Variante ist für uns vollkommen ausreichend. Die Chathilfe ist sehr gut. Cons 1\. Die Lautstärke der Meldungen kann man nicht reduzieren. 2. Es gibt keine App für einen PC oder einen Windows Laptop (eventuell kan man über Blue Strack eine Android App herunterladen, die auf dem Laptop arbeitet) 3. Man kann nur ein Gerät zur selben Zeit anmelden 4. Gloria will, daß man einen Epson Thermo Printer kauft und auch eine kostenpflichtige App herunterlädt. Bekommt Gloria dafür eine Kommission? KLEINER TIPP um das zu umgehen. Kommt eine Bestellung herein, davon einen Screenshot machen und diesen auf einem normalen Drucker ausdrucken. Review Source SK Sait K. GF Food & Beverages Used the software for: 2+ years ### "Fair price and extremely reliable with perfect support" May 31, 2021 5.0 I would use it again and again. Just try it and you'll love it Pros We love to use it because it help us in all business needs belonging this app. It never failed in two years. Cons Really nothing. We like it all and if we mean that something went wrong, it was till now our fault. 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