# Page 2 | GloriaFood Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is GloriaFood the right Online Ordering solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198378/GloriaFood/reviews

---

GloriaFood

4.6 (68)

[View alternatives](https://www.capterra.com/p/198378/GloriaFood/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated January 15th, 2026

# Page 2 - Reviews of GloriaFood

## Showing most helpful reviews

Showing 26-50 of 68 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Miriam W.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Excellent & Affordable Online Ordering with Great Customer Service"

April 13, 2021

5.0

The superior online ordering platform that they offer has given me an edge over my competition and has helped my delivery business to grow. It solves the issue of phone order-taking errors, it increases customers purchase totals and reduces labor costs. It also reduces the staff required for order taking which is very critical, especially during this past year with the covid-19 pandemic because we were running on very short staff (and many restaurants are struggling with this same issue).

Pros

When seeking an online ordering platform I scrutinized many options available. Gloria Food is top notch for so many reasons. First of all, you do not have to be nervous about any big comittment in the beginning before you have evaluated the software (even though once you join you will love it!) You can even begin for free. All of the services they offer are very affordable and less expensive than others options that are inferior to them. Setting up your menu is so easy and creats a very user friendly experience for customers. You only have to pay for what you need or want so you can build on to the services as you desire. They make setting up a website with the domain name of your choice seamless and they help you with everything. You can use the credit card processor you choose if you set up online payments and they DO NOT charge ANY PER ORDER FEES! This is amazing! You get to keep your hard earned profits. I especially love that when customers place orders you can give them customized fulfillment times for pickup or delivery or say YES to the time they have chosen. Almost NO online ordering platforms offer this and it has made all the difference for our business! \*DO NOT UNDERESTIMATE THIS FEATURE!\* They have so many great features including many options for offering promotions and marketing. Anytime you have a question you can just message them on the chat and they will help you in any possible way. They are promt, kind, helpful, sincere, and so smart!

Cons

I been using the software and services for three years and I cannot think of any issues I have had. The only times I have had issues it has been related to my own outdated hardware. The only thing I am hoping they will add to their offerings is an app for restaurant employees to input orders (for phone or in person orders) that would print just like the orders placed through the website so all the restaurant orders would be integrated into one system.

Reason for choosing GloriaFood

Affordable monthly subscription with options to pay for only what is needed, no large up front cost or long term contract, as well as ablity to use my current credit card processor. Easy to set up myself and customize/ tweak as needed. I loved the feature that customers orders are confirmed by us in real time. This gives the customer an important confirmation as well as a custom time we choose for pick up or delivery. Most systems just give the customer an general time (ie 30 minutes for pickup and 45 minutes for delivery). I would not have been able to utilize the online ordering like I did if it was not for this feature because customers would have been angry. If you suddenly get a lot of online orders and also get a rush in house then you would have an influx of customers coming to pick up and their food wouldn't be ready because the system would be telling them too short of a wait time. Customer service if very important in order to build repeat business so this feature was critical. It is also very important for delivery because not all places or times are equal so a delivery 1 mile away at 4pm may take 30 minutes, whereas a delivery to 5 miles away at 6pm may take 90 minutes. You can't just tell everyone 60 minutes and keep them guessing.

Review Source

kW

ks W.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Look no further... this one is a keeper. "

February 16, 2022

5.0

Weighting all the pros & cons, I would still continue to use Gloria Foods and recommend new users to give it a go. As mentioned above, low fee if not free depending if you have any add-on, stable and effective support is key to success. Of course, if in the future, if they can adresse in what are mentioned in the cons, that would be the cherry of top of sundae. But in life, you cant have everything... especially when its free to use. The only add-on I used is the online payment... which increase efficiency exponentially.

Pros

Almost the same features as the paid services... less the fees. Very stable, next to none downtime. Super effective support team; they provide swift and prompt response regarding your inquiries. To be honest... sometimes you only need something sweet and simple... not something that will make a hole in your wallet with 20-30% fees... its all about your bottom line. No hidden fee whatsoever... give it a try. You have nothing to lose. Set-up is a breeze.

Cons

Sometimes customers request some personnalisation in the comment section which you can do with an extra charge. But you dont have the option to do so, only accept/ decline. So I can either accept and do it for free, or call them back to say i can do it with extra $ or reject order ... and call them. Which defies the whole point of ... online ordering. No inventory management; you cant input a certain amount of items to be sold. Cant mark items as sold out from ordering app. Has to log on to the website to do so. Not sales oriented; Upsell is the holy grail. Gotta work on this one up boys if you want to attract more potential users.

Review Source

JR

Juan R.  
IT Consultant  
Consumer Services  
Used the software for: 2+ years

### "Probably the best system to manage restaurants"

July 5, 2022

5.0

Pros

Being able to set a webpage in just a few steps, including domain, hosting etc. Ease of use in terms of adding/editing items in a menu. The great support team behind it.

Cons

Being able to edit just a few things in terms of the web design.

Review Source

Diego M.  
Digital Marketing Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "What a GREAT delivery system"

October 14, 2021

5.0

Pros

It capabilities to multi location and draw delivery areas are great. They offer lots a possibilities when setting up promotions and discounts. It is a no brainer if you are looking to set up a delivery system for your business

Cons

Would be great if they could offer more 3rd party integrations such as online payment systems.

Review Source

VR

Verified Reviewer  
COO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good software, deceptive practices for partners"

November 10, 2022

1.0

Good service, terrible treatment of the affiliates.

Pros

The software is good enough for the purpose. We've subscribed in their partner program and promoted their service and add-ons to a few restaurants, hoping to help our clients and hopefully generate some revenue.

Cons

We never got paid regarding our commissions. They used excuses regarding our Paypal account not being able to receive their payments. We gave then another one, same excuse. When we forwarded communications from Paypal assuring us and them that there was no such issue, we were ghosted. My suggestion is to use the software, but always charge the customer and pay directly for the service, do not expect or trust affiliate commissions from them, you run the likely risk of not being paid.

Review Source

VR

Verified Reviewer  
Owner  
Computer Software  
Used the software for: 1-2 years

### "Great Agnostic Online System"

February 10, 2021

5.0

When covid hit, we experienced a slow down and have already been using Gloriafoods for almost a year at that point. We began helping local restaurants to prevent them from going out of business. We processed close to 50,000 orders last year between all of our local customers. Having this also helped with our income as we rely on merchant service processing.

Pros

We are very happy with GloriaFood, it has been a great addition to our lineup of products. We are happy to have a system that is agnostic and can be used by pretty much and food establishment. The options for a sales optimized website is also very nice.

Cons

In today's age, everything is done by a mobile device. Not being able to pause orders or make changes from a mobile device has been tough. It has increased the amount of support that we provide to customers as they do not always have access to a desktop computer. A mobile app or website with admin functionality would go a long way! Also need the ability to import by CSV or excel format. Managing order ahead is also troublesome, it would be good to have item countdowns. (ie. only 50 available online)

Review Source

DM

Don M.  
Owner / Operator  
Food & Beverages  
Used the software for: 2+ years

### "GloriaFood keeps customers coming back"

November 28, 2022

5.0

We had wanted an online ordering system for several years, the pandemic made that happen in a very short time frame. Sourcing the plugin, testing and implementation was completed in about 1 week and keep us open with a strong take out service.

Pros

Was able to add online ordering to our cafe with an easy configuration setup. Very flexible menu system and new features still being added.

Cons

We could not configure a payment system to use an existing gift card we have.

Reason for choosing GloriaFood

Ease of setup and flexibility of menu programing, it closely mimics our quick service POS.

Review Source

AG

ANDREA G.  
Restaurant Owner  
Restaurants  
Used the software for: Less than 6 months

### "EXCELLENT UNDER ANY ASPECT "

February 22, 2021

5.0

Pros

I consider this software a game changing for my sector for several reason. First of all it's FREE , of course there are sections where you have to pay but I found the prices very honest and all the system is already optimised to increase the selling, changing a dish on the main panel it change everywhere in no time. The system works like all the others like for example Uber Eats or Just Eat but for what I've tried until now even better without any addictional cost. I've subscribed only for the website ( 9 USD per Month ) and it is my only cost . There is the possibility to have a dedicated mobile app ( little extra charge ) or use their mobile app for free. The Customer service exceed any expectation keeping in touch with you all the time and only few minutes to get an answer , doesnt matter if are 10pm on Sunday evening , also they use a very easy chat where you can come back to see it for future reference or open a new one . Any passage , even if very easy to use , is explained very well with screenshot. The Customer service is always at your disposal also to help in customise as much as possible based on your needs. The system overall its very good, easy to use and intuitive but what surpraised me more is that for the first time I'm working with a system who I'm certain is been develop not only from a developer but also from someone not only familiar but expert of my sector. Well done Gloria Food !

Cons

I believe the only improvement it can be done is to improve the compatibility with other thermal printers . At the moment if you want to print your orders ( and I believe is Important ) the minimum spend for a printer surpass the 200 Euros

Review Source

SN

Seth N.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Major Loophole"

March 8, 2023

1.0

Customer service is very scripted. Do not cater to specific problems.

Pros

Was easy to program menu items. Rest is average

Cons

Major loophole in online ordering. People can enter their address and then drop the pin to a different location(less or free delivery area) to avoid any relevant delivery charges. When asked to fix the loop they said its up to the clients. But its their system that allows it. significant money can be lost by any business. I am looking for alternative.

Review Source

GS

Ghina S.  
Business owner  
Food & Beverages  
Used the software for: 1-2 years

### "Amazing service"

January 10, 2023

5.0

Pros

It's very easy to use and very customizable. Taking orders with the software is so simple and so convenient.

Cons

We can't take orders through PC. I would love to hve this option.

Alternatives considered

[ChatFood](https://www.capterra.com/p/178786/ChatFood/)

Reason for choosing GloriaFood

Cheaper, better design, same convenience

Review Source

LV

Luca V.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "very help full during pandemic "

September 5, 2022

4.0

Pros

easy to set up, customer service on point, very user friendly

Cons

not able to pause order from tablet, very inportant

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing GloriaFood

cost

Review Source

JK

Justin K.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "Great Value for Small Restaurants"

May 10, 2021

5.0

Pros

Very easy to use, intuitive, clean, fully integrated. I love how the menu is scripted directly on your existing website instead of a new webpage. Pick-up services and delivery services work seamlessly. Very inexpensive compared to other options. Many features are available.

Cons

The ordering receiving app on the tablet needs some updating, pre-orders can sometimes be lost and forgotten as they are not sorted (you can find a workaround by looking at the reports). No estimated ETA for orders that are requested ASAP. Inventory features are limited if not non-existent. Not a deal-breaker but if customer profiles were made I think the checkout process would also be quicker.

Review Source

ZX

Zongnan X.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "An inexpensive Online Ordering software does what it claims"

February 20, 2021

5.0

Very happy with what we get for the fees we pay. obviously improvements can always help, and the dev team seems do update their software. it is just what they find important might not be what we think the same. but nevertheless, they have a good support team and information do get shared and passed on. we look forward to continuing work with them!

Pros

Easy to set up, robust with the ordering flow, low to none maintenance.

Cons

Order accepting app is lacking some end of day functionalities, eg. end of day report of sales. Payment summary. Order cancel and refund functionality do not appear to exist.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing GloriaFood

More reseller friendly, more flexibility

Review Source

CC

Cosmin C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Easy and great product to use"

April 14, 2021

5.0

Great product and great team!

Pros

Out of the box solution for a restaurant website and online order system. Easy to implement, easy to use by the clients and with great support also.

Cons

Some small features that will be fine to have and are not there yet, but nothing really important for us.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excelent software for restaurants"

May 19, 2021

5.0

This software is helping my clients to grow in their business using an excellent SAS solution to where we drive traffic from sponsored digital marketing campaigns. Our restaurant acceleration program provides predictability for our customers' businesses, sales at the limit of their service capacity and agile processing of customer orders through a marketing and sales system that uses the maximum potential of the internet as its main channel.

Pros

It's very well optimized, easy to implement and provides an excellent experience for my client's customers

Cons

No big difficulties until now. One of my clients needed a new feature that we suggested and Gloria Food's team implemented in a short period of time.

Reason for choosing GloriaFood

Very good Software optimization and partner program.

Review Source

CG

Cory G.  
Administrator  
Restaurants  
Used the software for: 6-12 months

### "Excellent alternative to expensive delivery service fees"

March 29, 2021

5.0

We have saved a lot of money by offering customers the option to order online and pick up using Gloria's menu system.

Pros

The admin interface is easy to use and has most of the features you would expect. Some options cannot be changed but are set to reasonable defaults. Customer support is excellent despite the support team is on opposite time zone as ours. The customer-facing menu which Gloria provides is really great. Super easy to use and not confusing for our customers. I like how it just floats over our homepage, rather than being part of the DoorDash/Postmates/etc website.

Cons

Gloria foods does not handle refunds directly. You have to go to the credit card service provider, in our case Stripe. This is not a problem for us, but does require more effort.

Review Source

CJ

Chris J.  
Marketing  
Restaurants  
Used the software for: Less than 6 months

### "Brillant tool for restaurant"

February 11, 2021

5.0

I am absolutely amazed by basically everything that entails GloriaFood. Since my main job is a different one, I was working on the set up of the system mainly at night times. And even during these times I did have permanent real time support. All customer service employees were very helpful and I just got a very detailed instruction session on Zoom that was ran by \[SENSITIVE CONTENT HIDDEN\] who is a very friendly and exceptionally professional member of the team. Thanks again to the whole team for this brilliant software solution. Keep it up.

Pros

The user-friendliness of the system is something that can not often be found on the market. And we could not believe that the main functions were completely free.

Cons

There are a few tiny things that I would have suggested to improve. When talking to the customer service I got told that most of my suggestions had already been submitted as feature requests.

Reason for choosing GloriaFood

It was top ranked on Google (organic search) and Gloria Food offers a super user-friendly and dummy proof software solution that is super easy to set up.

Review Source

VR

Verified Reviewer  
MD  
Internet  
Used the software for: 6-12 months

### "Excellent Instant Online Food Ordering System"

May 4, 2020

5.0

Excellent all round no issues.

Pros

This is the future of these applications. No commissions just pay for features and you are free to use as much as possible.

Cons

It does restaurant bookings but it is not a restaurant POS that would allow for billing, but most will have these systems already.

Reason for choosing GloriaFood

Features and the fixed charges.

Review Source

SP

Spiro P.  
Owner/Client Relations  
Marketing and Advertising  
Used the software for: 1-2 years

### "Excellent customer service"

February 11, 2021

4.0

Gloria Food is helping small businesses around the suffered hospitality industry by offering excellent solutions for them to go online and continue making revenue, especially during this pandemic.

Pros

I have the best experience with the customer support team from Gloria Food. They are always on top of my issues and their response is very quick.

Cons

SOme features are still missing but the company is working on them as we speak. Hope to see them soon.

Review Source

CG

Christian G.  
Art diretor  
Food & Beverages  
Used the software for: I used a free trial

### " Good if you use some functions"

February 11, 2021

4.0

Almost satisfied. secondly, they still have to make customizations in the backend

Pros

ability to take online orders with a few euros a month. we are talking about a commission between stripe and Gloria food of about 3.5-5.5% of commission compared to the delivery platforms which are about 18% in Italy

Cons

Little possibility of customizing the default options. Example texts translated into Italian even if correct but not clear for an excellent customer user expirence. It does not allow you to create a welcome code in money but yes only in%. this for marketing generates problems, so you are forced to take the marketing package if you want to make small marketing strategies. Another problem is the export of data which does not allow you to see the customers who have used the promotional codes and how much is the discount amount

Reason for choosing GloriaFood

Thanks to its packages allowed me to start selling online with a few euros.

Review Source

JR

John R.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "One of the best decisions I made in 38 years in business!"

June 11, 2020

5.0

Have increased online orders from 5% to 42% in two years.

Pros

Easy to use. Can do just about anything I want online for next to nothing. Tech support is the best. Never any down time.

Cons

Just wish I could use it more for dine in customers at their table.

Review Source

MS

Marco S.  
Marketing Manager  
Restaurants  
Used the software for: 6-12 months

### "Best online order app"

August 31, 2021

5.0

Pros

Incredible fast to set up and start using. Many important features for managing restaurant orders. You only pay for what you use which is very good to be able to test and promote the service.

Cons

There are practically no cons. There are a few small things that can improve but the customer service is very good and they are always making updates as needed. This new feature for ordering at the tables could now allow you to choose which products are to be consumed in the restaurant and which can be sold out or for delivery.

Reason for choosing GloriaFood

Creating a dynamic menu that allows you to integrate on our website and that is accessible on any device and without the need to install it can bring a good advantage to the business. The biggest cost is to get the customer used to using the application so that it becomes really profitable.

Review Source

YC

Yesid C.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Software muy completo"

February 15, 2021

5.0

Pros

Es muy intuitivo y fácil de usar, aunque en ocasiones tarden en responder, su equipo de soporte es preciso.

Cons

Carece de opciones de personalización, aunque su versión gratuita es bastante robusta, sus servicios de pago son muy elevados para restaurantes emergentes.

Review Source

OM

Osama M.  
Operations Manager  
Restaurants  
Used the software for: 1-2 years

### "Need to add a feature"

March 9, 2021

5.0

Pros

Everything is good, i was just wondering if you guys can add a feature or an option box, where the customer can choose from which location we wants to pickup his order?

Cons

Limit of feature development, and lack of local banks online payments

Review Source

GR

George R.  
President  
Food & Beverages  
Used the software for: 1-2 years

### "Gloria Foods is Glorious"

November 22, 2021

5.0

Great

Pros

Completely works as advertised. Couldn't be happier

Cons

No problems whatsoever this service is exactly as advertised

Review Source

Similar Products

Featured