# SimplyDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SimplyDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/198382/SimplyDesk --- # SimplyDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SimplyDesk ## What is SimplyDesk? SimplyDesk’s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently. SimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service. ## What is SimplyDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €840 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimplyDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.simplydesk.fr&name=SimplyDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimplyDesk 4.5 (4) VS. [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price €840 Per User, Per Year Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.2 (173) Value For Money 4.3 (4) Value For Money 4.3 (164) Customer Service 4.8 (4) Customer Service 4.3 (167) ## SimplyDesk alternatives Highest Rated [4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Real-Time Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Support Ticket Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Fields 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases SimplyDesk 85 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage adding fixed assets to proposed budgets Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Monitor service demand and performance to plan for adequate resources that meet business needs Communicate using direct chat or messages within the system Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Track and manage the decline in value of assets and plan for improvements Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Manage procedures that ensure organizational equipment remains in working condition Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Track and organize the number of licenses available to the organization Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Generative AI models can create personalized recommendations for users based on their preferences and behavior. Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Create, send, and track purchase orders and their statuses Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Control system behavior and appearance, and access and report on system status/health from a distant location Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.3 (4) Free Trial Offre packagée ITSM - ITAM - Scan réseau €840.00 Per Feature,Per Year It includes: - Gestion de parc - Scan réseau - Helpdesk avancé HelpDesk Avancé €600.00 Flat Rate,Per Year It includes: - Helpdesk avancé HelpDesk €360.00 Per User,Per Year It includes: - Helpdesk Gestion des biens - Inventaire codes barres RFID €800.00 Per Feature,Per Year It includes: - Gestion des biens - Inventaire codes-barres - SIMPLYMOBILE - Inventaire RFID - SIMPLYMOBILE Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Auth0](https://www.capterra.com/p/154900/Auth0/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NB Nicolas B. DSI Consumer Services ### "Simply Desk, excellente solution de gestion de parc informatique" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2023 Très satisfait Pros Au delà de la qualité et des nombreuses fonctionnalités de l'outil, la relation avec l'éditeur est facile et efficace : c'est très agréable ! En quelques semaines nous avons pu déployer la solution : dans un premier temps nous avons pu disposer d'un environnement de découverte sur lequel nous avons pu éprouver les paramétrages avec l'appui du support technique, puis une fois validé les usages et après avoir souscris l'abonnement la bascule sur notre propre environnement de production s'est faite très simplement. Cons Suggestion d'une nouvelle fonctionnalité : mises à jour hors réseau d'entreprise (mode télétravail) : Lancement d'un script à distance avec accès aux sources des update via un répertoire sur un cloud au choix serait intéressant. Reasons for choosing SimplyDesk Simplicité de mise en place et richesse des fonctionnalités Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD David D. DSI Government Administration ### "La simplicité, pour obtenir une adhésion aisée des utilisateurs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 18, 2023 Pros Simplicité et ergonomie rendant une adoption aisée aux utilisateurs Cons Maintenance onéreuse, exports du parc à peaufiner Alternatives considered [GLPI](https://www.capterra.com/p/126254/GLPi/) Reasons for choosing SimplyDesk évolution naturelle de GIMI et l'ancien Helpdesk très sommaire mais ayant fait ses preuves Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OL Othmane l. General manager Computer & Network Security ### "inventaire des immobilisations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 on a gagner un grand projet grace à simplyDesk Pros super surtout avec l'intégration de la technologie RFID pour l'étiquettage Cons minimiser les étapes pour simplifier l'installation du demo pour test chez les clients Switched from [Dolibarr with Open-DSI](https://www.capterra.com/p/186289/Dolibarr-with-Open-DSI/) ne repond pas à nos besoins globale Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YG yosra g. Mkg digital Information Technology and Services ### "Un excellent outil " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2022 Pros Les nouvelles fonctionnalités et modules : -Tchat - enquête de satisfaction Cons \- Pas de vesion espagnole - N'est pas intégré avec la comptabilité SAP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)