--- title: "SimplyDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SimplyDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/198382/SimplyDesk/" page_type: "product" language: "en" --- # SimplyDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SimplyDesk ## What is SimplyDesk? SimplyDesk’s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently. SimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service. ## What is SimplyDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €840 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimplyDesk?[Manage this product listing](https://www.g2.com/products/simplydesk-simplydesk/claim_requests/new?auto=true) ## SimplyDesk Overview Updated September 2026 AI summary SimplyDesk supports businesses of all sizes with help desk and IT service management, combining ticket management, real-time notifications, workflow automation, asset tracking, and a self-service portal. It enables teams to organize support requests, monitor IT assets, and automate service workflows, and is available as a cloud-based or desktop solution with integrations for remote support and identity management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimplyDesk 4.5 (4) VS. [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting Price €840 Per User, Per Year Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.2 (173) Value For Money 4.3 (4) Value For Money 4.3 (164) Customer Service 4.8 (4) Customer Service 4.4 (167) ## SimplyDesk alternatives Highest Rated [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [TIKTING](https://www.capterra.com/p/10001589/TIKTING/) [0.0](https://www.capterra.com/p/10001589/TIKTING/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10001589/TIKTING/) [VIZOR IT Asset Management](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) [4.5 (2)](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/#reviews) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112390/Vizor-HelpDesk-IT-Assets/) ## FAQs about SimplyDesk Overview ### What company size and specific industries is SimplyDesk built for? SimplyDesk is designed for IT departments, information systems departments, IT services teams, IT consulting companies, software publishers, customer service operations, and general services organizations. It fits businesses that need a help desk and service management tool, especially those handling internal IT support or customer service requests. Features and Usability ### What are the key features of SimplyDesk? SimplyDesk offers dashboard and troubleshooting tools, plus help desk management for ticket management, incident management, and support ticket tracking. It also includes workflow automation, alerts/notifications, client portal, knowledge base management, reporting/analytics, asset tracking, and role-based permissions for service operations and IT asset management. Pricing ### How much does it cost and what fees or limitations are included? SimplyDesk starts at €360 per year for the HelpDesk plan, with HelpDesk Avancé at €600 per year and bundled ITSM-ITAM-Scan réseau at €840 per year per feature. It also offers a free trial. Pricing is listed by user, flat rate, or feature, depending on the plan. Integrations ### Which third-party tools and platforms does SimplyDesk integrate with? SimplyDesk integrates with Dolibarr with Open-DSI, and its catalog also lists Auth0, Okta, and TeamViewer ONE. These integrations cover identity and access management, remote support, and business system connectivity, giving SimplyDesk a focused set of third-party connections for service desk and IT workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does SimplyDesk offer? SimplyDesk provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote setup, webinars cover product topics in group format, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does SimplyDesk offer? SimplyDesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Without reviewer feedback on support experiences, no claim can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) SimplyDesk supports all three features that reviewers identify as most important: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as changes happen, allowing teams to respond faster and deliver more consistent customer service. Ticket Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Incident Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Fields 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases SimplyDesk 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Accounting: Manage adding fixed assets to proposed budgets - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Chat/Messaging: Communicate using direct chat or messages within the system - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - License Management: Track and organize the number of licenses available to the organization - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Personalization and Recommendation: Generative AI models can create personalized recommendations for users based on their preferences and behavior. - Prioritization: Arrange tasks based on the level of priority or urgency - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.3 (4) Free Trial [View pricing plan details](https://www.capterra.com/p/198382/SimplyDesk/pricing/) Offre packagée ITSM - ITAM - Scan réseau €840.00 Per Feature,Per Year It includes: - Gestion de parc - Scan réseau - Helpdesk avancé HelpDesk Avancé €600.00 Flat Rate,Per Year It includes: - Helpdesk avancé HelpDesk €360.00 Per User,Per Year It includes: - Helpdesk Gestion des biens - Inventaire codes barres RFID €800.00 Per Feature,Per Year It includes: - Gestion des biens - Inventaire codes-barres - SIMPLYMOBILE - Inventaire RFID - SIMPLYMOBILE Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Auth0](https://www.capterra.com/p/154900/Auth0/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NB Nicolas B. DSI Consumer Services ### "Simply Desk, excellente solution de gestion de parc informatique" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2023 Très satisfait Pros Au delà de la qualité et des nombreuses fonctionnalités de l'outil, la relation avec l'éditeur est facile et efficace : c'est très agréable ! En quelques semaines nous avons pu déployer la solution : dans un premier temps nous avons pu disposer d'un environnement de découverte sur lequel nous avons pu éprouver les paramétrages avec l'appui du support technique, puis une fois validé les usages et après avoir souscris l'abonnement la bascule sur notre propre environnement de production s'est faite très simplement. Cons Suggestion d'une nouvelle fonctionnalité : mises à jour hors réseau d'entreprise (mode télétravail) : Lancement d'un script à distance avec accès aux sources des update via un répertoire sur un cloud au choix serait intéressant. Reasons for choosing SimplyDesk Simplicité de mise en place et richesse des fonctionnalités Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD David D. DSI Government Administration ### "La simplicité, pour obtenir une adhésion aisée des utilisateurs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 18, 2023 Pros Simplicité et ergonomie rendant une adoption aisée aux utilisateurs Cons Maintenance onéreuse, exports du parc à peaufiner Alternatives considered [GLPI](https://www.capterra.com/p/126254/GLPi/) Reasons for choosing SimplyDesk évolution naturelle de GIMI et l'ancien Helpdesk très sommaire mais ayant fait ses preuves Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OL Othmane L. General manager Computer & Network Security ### "inventaire des immobilisations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 on a gagner un grand projet grace à simplyDesk Pros super surtout avec l'intégration de la technologie RFID pour l'étiquettage Cons minimiser les étapes pour simplifier l'installation du demo pour test chez les clients Switched from [Dolibarr with Open-DSI](https://www.capterra.com/p/186289/Dolibarr-with-Open-DSI/) ne repond pas à nos besoins globale Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YG yosra G. Mkg digital Information Technology and Services ### "Un excellent outil " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2022 Pros Les nouvelles fonctionnalités et modules : -Tchat - enquête de satisfaction Cons \- Pas de vesion espagnole - N'est pas intégré avec la comptabilité SAP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.