--- title: "Lusha Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lusha the right Sales Intelligence solution for you? Explore 398 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198383/Lusha/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Lusha 4 (398) [View alternatives](https://www.capterra.com/p/198383/Lusha/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Lusha Ease of use 4.6 Customer Service 3.9 ## Pros and Cons in Reviews Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “The data extraction is solid too, often returning multiple phone numbers per contact.“ April 17, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Beyond support, there are occasional bugs and issues that disrupt the experience, sometimes the extension fails to load data correctly or returns incomplete results, which wastes credits and slows down the sales process.“ April 17, 2026 CF Charlie F Sr Sales DevelopmentComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “Lusha is a great tool to scrape prospect phone numbers and emails - I use it daily for my outbounding efforts“ November 16, 2024 Jerguz A Project ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Data is outdated, extracting the list is tedious at best and the cost for the data i higher than most I have used before“ March 25, 2026 NW Nolan W Head of SalesReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “We've recently began to use the Lusha Outreach Sequence Settings in Engage and the customization is awesome.“ May 27, 2025 Eric N Business Development ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “When I made searches with lots of filters the whole system would bug out and not work properly which was very annoying.“ December 8, 2025 LH Lucien H VP of GTMInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to identify a decision maker in seconds saves an incredible amount of time saving you money and allowing sales people to focus on driving more revenue.“ May 12, 2024 KG Kartik G Operation Leader North AmericaMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “The only thing I don't like about Lusha is that the phone numbers are not classified as Switchboard or Direct dials.“ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 398 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurudeen O. Business Outreach Analyst Telecommunications Used the software for: Less than 6 months ### "Lusha: Strong Features, Lacking Support" April 17, 2026 5.0 Overall, my experience with Lusha has been a mixed one. The tool delivers where it matters most, the LinkedIn integration is seamless, data extraction is reliable, and the subscription pricing is considerate enough to justify the investment for sales teams. The security is also top notch, giving you confidence that your data and account information are well protected. However, the occasional bugs and the complete lack of customer support response leave a lot to be desired. For a tool with this much potential, addressing those gaps would make it a much more well-rounded solution. Pros Lusha's LinkedIn integration is a highlight, the Chrome extension captures leads directly from profiles, making it a smooth and efficient addition to any sales process. The data extraction is solid too, often returning multiple phone numbers per contact. On price side, the subscription pricing is fairly reasonable compared to similar tools, making it accessible for teams of different sizes without breaking the budget. Overall, it strikes a decent balance between functionality and cost. Cons The biggest disappointment with Lusha has been the customer support. After reaching out via email regarding an account issue, I received no response, which is frustrating, especially when you're relying on the tool for active prospecting. For a paid service, that level of unresponsiveness is simply not acceptable. Beyond support, there are occasional bugs and issues that disrupt the experience, sometimes the extension fails to load data correctly or returns incomplete results, which wastes credits and slows down the sales process. These reliability hiccups, combined with the lack of support to escalate them to, make the overall experience feel lacking. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 1-2 years ### "Lusha- Verify, and Trust, your data for outbound" May 27, 2025 4.0 Overall, Lusha started out as a test but has become a daily staple for myself and our team in terms of outreach, and contact management. Using both the contact and company features, we are able to create a fine tuned campaign and pull contact information directly from Lusha into our outreach program. We've recently began to use the Lusha Outreach Sequence Settings in Engage and the customization is awesome. I also love that Lusha allows flexibility in the pricing and customization for Enterprise Plans, which is appreciated for smaller organizations who need to dial in usage across users. Pros Lusha provides a low cost, easy to use and modern Outreach and Prospecting Platform for Sales Teams and Individuals to use. So far, I've been confident in utilizing their data around numbers, names, emails and company organization and it quickly can help cut through confusion. I trust it to be more updated than some of it's competitors in this space from first hand experience. Cons Some of the newer features seem reactionary to the industry trends. These would be things likes Hot Intent and Enrich seem to be driven by the current AI buzz, and have yet to really feel as substantive as some of their core features like Search and Recommendations, which are core functions. It's not a huge detractor, and I appreciate new features but spending more time on ensuring the data is 100% accurate would be better, in my opinion. Switched from [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Cost. ZoomInfo is one of the most costly vendors, and their data has largely been scraped to the point of distrust. Review Source Jerguz A. Project Manager Information Technology and Services Used the software for: 1-2 years ### "A contender that needs to improve itself" March 25, 2026 2.0 I feel that they have old data, its more costly and extraction of data needs to be improved so that you can extract more than 25 contact at a time Pros Lusha has a great funtion to search for titles/rolls in companies and select the type of company and vertical you need Cons Data is outdated, extracting the list is tedious at best and the cost for the data i higher than most I have used before Review Source Kevin H. Senior SDR Computer Software Used the software for: 2+ years ### "Fast, Accurate, and Effective Prospecting" August 26, 2025 5.0 My experience with Lusha has been brilliant. The platform has helped me make so many more connections by providing reliable contact details and direct dials. It’s easy to use, saves time in prospecting, and makes outreach much more effective. Pros Lusha provides accurate and up-to-date contact numbers, which makes it much easier to reach the right people quickly. Having reliable direct dials saves a lot of time in prospecting and helps speed up the outreach process. Cons Nothing specific comes to mind, overall the platform works well for my needs. If I have to choose something then the extraction of leads could be more smooth and easier. Review Source Claudi R. SDR Team Lead Financial Services Used the software for: 2+ years ### "Lusha, the perfect SDR ally" May 5, 2025 5.0 It is a unique tool that will open many doors, in addition to being able to relate to all the other tools in the sales ecosystem. Pros allows me to obtain data that I can't find in any other platform, in a simple, integrated and economical way. Cons Sometimes it consumes credit and the information is not entirely up to date, although in one way or another, it is usually useful anyway. Review Source James W. Revenue Operations manager Information Technology and Services Used the software for: 1-2 years ### "Cost effective solution" March 23, 2025 3.0 Easy to use tool, great for support, wasn't expensive, but data quality could be improved Pros Really friendly support team, and the platform and browser extension are really easy to use, great for training beginner sdrs Cons Contact data quality wasn't the best compared to other providers Alternatives considered [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/)[Cognism](https://www.capterra.com/p/169083/Cognism/) Reason for choosing Lusha Price compared to other providers, was much cheaper Review Source Eric N. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Good, bad & ugly - solid features with bugs when you add to many filters. " December 8, 2025 3.0 Good for lead gen and outbound sequences but also quite buggy and not optimised enough as well it could add some ai agents or something that can maximise the systems abilities. Pros Easier than Salesnav to find and source leads with added features that make outbound more streamlined. Cons When I made searches with lots of filters the whole system would bug out and not work properly which was very annoying. Review Source RO Ronan O. CEO Accounting Used the software for: 1-2 years ### "Stolen data seller - Damaging their customers brand. " September 1, 2025 1.0 Infuriating - I will never ever do business with a company that has bought my stolen data. I they tender to our company, I allow them to waste their time before binning the proposal just like all of my time that has been wasted by people harassing me in the middle of the night saying Lusha gave them permission to call me. Pros Before they stole my data i was harassed less. This company Steal data like personal phone numbers and then strangers call you at all hours. When you put in a GDPR right to be forgotten request - which I have several times, they just re-steal your data and sell it again. My phone number is NOT available online or on any social media, so it seems they steal it from persons inboxes they gain access to - however this information they apparently refuse to share. Cons That they steal my private data and consider it theirs to selll. This company Steal data like personal phone numbers and then strangers call you at all hours. When you put in a GDPR right to be forgotten request - which I have several times, they just re-steal your data and sell it again. My phone number is NOT available online or on any social media, so it seems they steal it from persons inboxes they gain access to - however this information they apparently refuse to share. Review Source Luka P. Account Executive Computer Software Used the software for: 1-2 years ### "Great Tool for finding cell phone numbers " July 21, 2025 5.0 Overall really positive, really helpful in finding the right people to talk to Choosing which accounts to target. Pros Flexibility in identifying and targeting the right contacts within our Ideal Customer Profile (ICP), specifically those connected to or operating within the MENA region. Pulling leads to SalesForce Cons Needs improving in terms of contacts in the CEE region. Most of the leeds I have in this region have little to no infofmation Review Source Mouloukou K. Account Executive E-Learning Used the software for: 2+ years ### "Good tool bit s good product " July 16, 2025 4.0 Pros Ease of use and its very straightforward to use. Great and reliable to find accurate data especially for the girls sales team Cons Depending on the territory for example French integration is still not happening. Many data is rogge rnor available or not updated frequently enough Review Source VR Verified Reviewer Sales consultant Information Services Used the software for: Less than 6 months ### "Usefull tool" August 4, 2025 5.0 Overall a fine and usefull tool for a reasonable price. I will recommend this. Just use it for 1 month and experience on your own. Pros It is a very accurate tool to get phone numbers of specific people. The Google Chrome plugin works very well and easy to use in combination with linkedin Cons There is allways a pop-up in the screen. Sometimes the number is not available, but that is something you will always have. Review Source jP jainil P. BDR Accounting Used the software for: I used a free trial ### "Works well with reliable data " May 3, 2025 5.0 When prospecting for sales Lusha provides accurate information, which helps saving time, so you can get on with more valuable tasks Pros Latest information for both emails and phones. It also has its own prospecting tool which takes a different angle to the LinkedIn sales navigator Cons Only have used Lusha for about a month so nothing has come to mind when thinking of improvements. So at the moment there's nothing clear enough to mention from a sales perspective Review Source JO Jennifer O. Appointment Setter Information Technology and Services Used the software for: 1-2 years ### "Lusha Review" November 18, 2024 5.0 Lusha has indeed helped my company In gathering data, massive data, and relevant data, Lusha can be integrated with LinkedIn which is one of the features I love the most as this helps us see the profile of the targeted prospect and better position our approach to them Pros Lusha helps us gather relevant data, which assists us in reaching out to prospects and converting them to Clients, I also like its Integration with LinkedIn that in itself is a plus because every profile you click on, just brings out the data of that person if available. Cons Well out of 50 data gathered 2 or maybe 4 out of the emails or phone numbers could be the wrong person but that's all cons about them, it's usually minimal compared to other competitions, I can say I recommend Lusha. Review Source LH Lucien H. VP of GTM Information Technology and Services Used the software for: 2+ years ### "Lusha empowers sales people to identify decision makers in record time to drive revenue" May 12, 2024 5.0 Lusha has been a crucial tool to find decision makers incredibly quickly which is important for expansion in our business. The ability to identify a decision maker in seconds saves an incredible amount of time saving you money and allowing sales people to focus on driving more revenue. Pros The most important feature for us is the seamless integration between Lusha and Hubspot. Using Lusha, once we've identified a decision maker, we can instantly add this into Hubspot which is a massive benefit saving a lot of time. Lusha has a fantastic web extension for LinkedIn and we've found their data accuracy to be amongst the best having trailed other tools previously. It is easy to set up and administer to the team with little to no training. Cons The only criticism is the data accuracy can be low at times providing out of date emails and phone numbers. This is to be expected but more could be done to identify leads with a low chance of the data being accurate and up to date. Review Source VR Verified Reviewer Senior Manager - Marketing & Communications Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The best data extraction tool to reach out to Target Audience" March 7, 2022 4.0 We find as a useful tool to build our "owned" audience and databases who we can reach out to through various marketing campaigns and initiatives. Pros We use it for data extraction through LinkedIn so that we can generate more qualified leads and get better ROI on our Marketing Campaigns. Cons There're many key contacts whose email ids are either not available through Lusha or they're not their official email IDs. Thus the authenticity sometimes suffers due to that and also causes a delayed response. Review Source VR Verified Reviewer Sr. BDM & Principal Sales - Azure, Data & AI, App. Mod. Information Technology and Services Used the software for: 2+ years ### "Lusha - A must have for Lead Generators!" April 25, 2022 4.0 Lead Generation, Business Development, Strategic engagement building, Reach out programs, etc. Pros Lusha is the most user friendly tool available for Lead Managers, Sales prospecting, Demand generation, Strategic Sales, etc. It's API integration works as charm. The compatibility with various CRM tools is an add on. Cons Doesn't give desired results many times. Doesn't work as expected a lot of times. Reason for choosing Lusha Lusha gives flexibility, it's accurate, it's very well integrated with others apps, easy to use, lot of price options Review Source Response from Lusha May 15, 2022 Thanks for the great feedback! We're always striving to improve our database and results. It's definitely a top priority. BT Brahim T. Freelancer Marketing and Advertising Used the software for: 6-12 months ### "Lusha Review" December 3, 2021 4.0 I love Lusha. It's made my life so much easier-especially at the office. For the last year, I have been using Lusha to check my emails, write reports, and search for information for presentations. The app is intuitive and easy to use while offering a high level of customization. Pros I love the interface and how it's designed to be user-friendly. Everything is well thought out and there's no way I can imagine any other app that provides a better experience for users. Cons I wish Lusha had less features. It's too complicated for me to use. Review Source VR Verified Reviewer Sales Coordinator Information Technology and Services Used the software for: 2+ years ### "My prospecting efforts were revolutionized once I started using Lusha" June 19, 2022 5.0 Pros I LOVE the fact that it works SO WELL! Moreover, the team is super helpful whenever I face technical issues or need help Cons The permissions that the extension asks for make me unconfortable - and my cybersecurity team did not allow me to use it, so on my corporate computer I am only allowed to use the Prospecting Dashboard Alternatives considered [Wiza](https://www.capterra.com/p/187039/Wiza/)[Kendo Email Finder](https://www.capterra.com/p/200901/Kendo-Email-Finder/) Review Source KA Kristy A. Senior Business Development Consultant Telecommunications Used the software for: 6-12 months ### "Good and easy too to enable easier prospecting" May 26, 2022 4.0 Overwhelmingly positive. Has helped me and my colleagues increase prospect engagement. The tool has become indispensable. Pros Lusha is very easy to use. The database of contacts is very comprehensive. Navigating the dashboard and prospecting tools are very easy to use. The web browser plug in is very handy, especially when navigating a companies website. Cons It should be easier to report if details are incorrect. The thumbs up and down feature feel useless. Some older details, that are no longer relevant or do not work are never removed. Review Source Response from Lusha May 29, 2022 Thanks Kristy! Appreciate you highlighting the review feature. We do look and factor those reviews, but we can always improve. GL Glenn L. Partner Staffing and Recruiting Used the software for: 2+ years ### "Lusha - a nice tool that is a work-in-progress" May 27, 2022 3.0 Overall a pretty good product that saves time, but there are couple of issues that need to be resolved, such as being charged for contact details that bounce (emails) or not connect/someone else's (mobile phone). Pros The ability to pull contact details for LinkedIn members can save hours a week on searching manually. Cons The success rate of accurate email or phone numbers is about 60%. You are charged a credit even though you report the incorrect state of the contact details presented. It also keeps displaying an upgrade option (that needs to be repeatedly minimised), although we already subscribe to that option. Review Source Response from Lusha May 29, 2022 Hi Glenn, Thanks for the feedback and for highlighting the issues that bother you. We're always looking to do better and appreciate the users letting us know what to focus on the most. VR Verified Reviewer Assistant Manager Market Research Used the software for: 2+ years ### "Lead Generation- always prefer Lusha" September 27, 2022 5.0 Pros User friendly interface and very easy and convenient to use Cons Their price and seats limitation. They should increase the seats limitation in the packages. Review Source NO Naveen O. Regional sales manager Computer Software Used the software for: 6-12 months ### "Lusha Prospecting tool experience for first 6 months" May 31, 2022 4.0 It is good. we were able to generate good number of leads and conversions Pros ease if use, executive contacts, download options, integration options Cons lot of executives moved on and that data is still not updated and need Lusha team to look at it seriously and make the changes Review Source Fortune N. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Lusha Review & Feedback" July 5, 2023 2.0 it's been fair so far Pros Database, contact management and storage Cons Units should be be increased for the month Review Source Response from Lusha August 2, 2023 Dear user, we appreciate the review and honest feedback. If you're interested in changing the terms of your payment plan or discussing your credit usage, our support team would be more than happy to assist. Please contact us at Lusha.com. RB Rajat B. Manager Delivery and Operations Marketing and Advertising Used the software for: 2+ years ### "Lusha Review " May 26, 2022 4.0 I'm mostly using the direct number service which resulted in more conversations and thus more conversions Pros Direct numbers being the need of an hour, lusha is exactly catering to that. Very user friendly. Cons Replacement of incorrect numbers should get introduced in the system. Reason for choosing Lusha More data coverage Review Source Response from Lusha May 29, 2022 Thanks for the feedback Rajat! Glad you're enjoying the platform, and we're working on some updates and features that should bring up better results and improve the feedback process. AS Alex S. Senior Business Development Manager Financial Services Used the software for: 6-12 months ### "One of the best lead generation tools on the market " June 30, 2023 4.0 Pros Great success rate when trying to find contact details in a sales capacity - easy to use and decent success rate Cons Sometimes the contacts can be a bit dated but they are quick to correct this when it is flagged Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.