# HeartCount Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HeartCount Software - reviews, pricing plans, popular comparisons to other Employee Engagement products and more. Source: https://www.capterra.com/p/198389/Heartcount/reviews --- # HeartCount Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HeartCount ## What is HeartCount? An AI-powered employee intelligence platform that helps you take meaningful action to boost retention, satisfaction, and performance. HeartCount is your real-time employee engagement intelligence platform, making it simple for executives, HR and managers to clearly see what is happening within your organization. We help you quickly pinpoint issues, truly measure employee sentiment, and drive meaningful actions that boost satisfaction, reduce costly turnover, and build a healthier, more productive workplace. Beyond surveys, HeartCount is a communication tool enabling fast actions and healthier workplaces. – Data Collection – Analysis & Insights – Actionable Recommendations – Business Impact Tracking HeartCount is better than other Employee Engagement tools: – Intentional, Ongoing Feedback w/o the Fatigue – Impactful Insights and Risk Prediction, Not Just Data – Turn Feedback Into Action, Instantly – HR Data That Fuels Business Strategy ## What is HeartCount used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2.5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HeartCount?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.heartcount.com&name=HeartCount) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HeartCount 4.8 (10) VS. [4.8 (2,158)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting Price $2.5 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.8 (2,158) Value For Money 4.9 (8) Value For Money 4.5 (1,633) Customer Service 5.0 (9) Customer Service 4.7 (1,608) ## HeartCount alternatives [4.8 (1,181)](https://www.capterra.com/p/147912/Motivosity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (4,847)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (4,275)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (813)](https://www.capterra.com/p/186557/PerkNow/reviews/) Starting price $4000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198389/Heartcount/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Surveys & Feedback 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Employee Recognition 4.6 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Employee Database 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Real-Time Data 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Receive data and information in real time Real-Time Reporting 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Active reporting of data and metrics HeartCount 14 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communicate using direct chat or messages within the system Electronic storage of staff/employee contact information and job status in a centralized repository Online portal where employees can access and track their own information Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Allows employees to set and manage work or career related goals Identify, track, and respond to negative feedback Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Pre-written repository of questions that can be reused within a course or for assessment or interviews Receive data and information in real time Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Gauge satisfaction and receive information for improvement and success Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.8 (10) 4.8 Based on 10 reviews ## Pricing Value for money 4.9 (8) Free Trial Free Version Free $0.00 It includes: - Up to 25 employees Business $2.50 Per User,Per Month It includes: - Everything in Free Plan - Up to 500 employees Value for money 4.9 (8) 4.9 Based on 8 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/)[ ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/)[ SAP Agent Performance Management](https://www.capterra.com/p/155103/CallidusCloud-Producer-Pro/)[ Workplace Cloud](https://www.capterra.com/p/253553/Workplace-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MN Mihaela Nencheva P. People and Culture Manager Security and Investigations ### "We have been using HeartCount across several companies within our group" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2026 We have been using HeartCount across several companies within our group of companies, and it has proven to be a practical and reliable tool for gathering employee feedback. What I appreciate most is how easy it is to use: both for employees and for managers. The platform makes it simple to collect regular feedback and gives clear visibility on engagement and sentiment across teams. It also supports more continuous conversations, rather than one-time surveys, which is something we find particularly valuable in a dynamic environment. Overall, it helps us stay closer to what people actually experience day to day and make more informed decisions. Pros Easy to use and intuitive Clear insights and visibility across teams Supports continuous feedback, not just one-off surveys Cons There is still room to further enrich the analytics and make some insights more actionable. In some cases, it would be helpful to have deeper segmentation options, more advanced comparisons over time, and clearer recommendations on how to translate the data into concrete actions for managers and teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Petra S. HR Business Partner Information Technology and Services ### "Helps us stay in touch with employee sentiment every week!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Pros It helps us stay connected with employee sentiment on a weekly basis, providing continuous insight into how employees are feeling and enabling us to respond in a timely manner, initiate conversations with them, and take actionable steps that are meaningful for both employees and the company. Cons What we appreciate is that not everyone is inclined to participate in surveys, which is why we continuously explore different approaches to encourage engagement. However, it is also important to prioritize the quality of insights over simply the number of responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Valentina M. HR Manager Marketing and Advertising ### " A must-have tool for organizations that want to make sure they keep their key people." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2025 HeartCount has made it much easier to spot risks early and take meaningful action before issues grow. The platform gives us clear signals when something is shifting in the team, and the recommendations have directly contributed to stronger stability and higher retention. It’s helped us stay ahead of burnout and disengagement in a way we couldn’t before. Overall, it’s a tool that genuinely supports keeping teams healthy and key employees engaged. Pros After implementing some team-level actions that the AI feature has recommended, our retention increased by more than 30%. Also, the “People at Risk” feature prevented us from losing two important people this year. Cons At the beginning, a few employees assumed every comment required an immediate reply or fix. Although it isn’t a direct tool problem, it can put pressure on HR people if they don’t communicate it from the beginning. It would be great if the expectations were already set within the comments' sections. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Ana V. Team Lead Information Technology and Services ### "Simple tool but employees definitely want a mobile app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Pros It gives me a weekly snapshot of how my team feels. The patterns are clear, especially during stressful deadlines. Cons People complain it takes time to open emails or log in, so a mobile app would make them respond instantly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aleksandra T. HR specialist Health, Wellness and Fitness ### "Helps us understand employee mood every week" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Overall great. Easy tool that makes collecting and understanding feedback, seamless, easy and part of our culture. Pros It’s by far the simplest HR tool I have used so far, it’s three different questions every week and takes just two minutes to complete. I also like that all employees get to see quarterly reports, so we all see the changes, not just filling out surveys for nothing. We get honest feedback from people, and we see their performance improve when they feel their voices are heard. We also love the custom surveys for small engagement-boosting things like choosing team-building activities Cons No flexibility on survey launch. Some employees happen to be on long weekend trips when surveys launch (Fridays). It would be great if each company could choose the exact time when the check-in is sent. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) [Leapsome](https://www.capterra.com/p/169660/Leapsome/) Reasons for choosing HeartCount The price point suited our organization size and HR budget. We still needed to prove ROI for the tool so it was important that it suited our immediate needs but wasn’t a full Hr suite that cost astronomically or had extra features we would never use. Heartcount’s pricing was simple and didn’t require upselling or add-ons for everything we needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Valentina C. Chief of Research Non-Profit Organization Management ### "A very useful tool for keeping multiple teams aligned and supported." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 HeartCount is now an inevitable tool in our organization. It gives us clear, data-driven visibility into how our teams are really doing, especially during heavy project cycles. People feel safe sharing honest feedback via this tool because it is anonymous and our team discussions have become more solution-oriented. The anonymous comments in particular helped us catch issues we would have missed before. Pros The insights help us see which team members might be struggling during heavy project cycles. Instead of relying on intuition and one-on-ones, we now have clear indicators of stress, motivation, and communication gaps across the organization. Cons We would benefit from additional export formats to share insights with our partnering organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZD Zoja D. COO Information Technology and Services ### "Great tool, super helpful, especially in motivating people to be proactive." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Best description for this is that, through using HeartCount, we added the response rate and well-being score into monthly KPIs for managers, as it's easy to monitor. It completely changed the way they communicate with teams. People feel heard and more motivated to be proactive. Some of them have proposed interesting initiatives or issues to be solved since we started using the tool. Pros It gives us real-time feedback from our hybrid teams. Managers say they finally understand what is happening with their remote people. Cons I think the platform is nice, but some of my team members mentioned the UI could look more modern - not a big issue, but worth mentioning. Switched from [Lattice](https://www.capterra.com/p/151676/Lattice/) The management this for pulse survey component Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Senka M. People Developman Associate Computer Software ### "Heartcount\_review 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2024 Pros Heartcount is user-friendly for both employee and admin roles. It gives a good indication of the trend of employee dissatisfaction from week to week. Heartcount works regularly on new and improved functionalities that enhance the user experience. Cons Flexibility in using reports. However, Heartcount has been working a lot lately on these functionalities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Antoana A. Talent and Culture Lead Information Technology and Services ### "Heartcount is one of my fav tools at work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 12, 2024 Pros The platform has passed through several positive changes over the past two years and had always being user-friendly. Although I wasn't part of the implementation process, the swift, accessible, and resourceful customer support has resonated over time. Whether I use it on a weekly or daily basis, the platform allows me to closely monitor the mood of our employees efficiently. Its quick and time-efficient solution is particularly appealing, and I'm eager to explore ways to engage more employees in submitting praises and feedback. What stands out to me is Heartcount's dedication to continuous improvement, actively seeking feedback from users like me to enhance its features. As both a user and admin, I find satisfaction in both roles. The consistent recognition with the People First award annually underscores the platform's substantial support for the business and our team. The structured and informative nature of the weekly emails, reports, and other communications from Heartcount significantly contributes to the overall positive experience. Cons While my overall experience with Heartcount has been positive, there was one aspect that was not entirely clear to me for a considerable period, specifically the awarding process. However, I'm pleased to note that there has been progress in clarifying this aspect, and I appreciate the improvement. Another area that I initially found lacking was key account care, but that it is now adequately covered. It's worth mentioning that my collaboration with Heartcount has been excellent, and I am currently very satisfied with the platform. In summary, Heartcount is effectively addressing challenges related to employee engagement, communication, and recognition processes. It provides us with a tool that supports a proactive, data-driven approach to workforce management. The timely feedback allows us to take immediate action, aligning well with our company value of 'transparency.' Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mijat B. Employee Experience Designer Banking ### "Heartcount" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2023 Pros Easy to use, very informative, amazing customer/client support, faire price Cons Custome surveys. They could have more options for question designe Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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