# iTacit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iTacit the right Learning Management System solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198558/iTacit/reviews --- iTacit 4.6 (42) [View alternatives](https://www.capterra.com/p/198558/iTacit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iTacit Ease of use 4.5 Customer Service 5.0 ## Pros and Cons in Reviews ML Maritza L Practice ConsultantGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “User friendly, portable platform via mobile app, knowledge programs tailored to different users and learning needs.“ February 19, 2025 KP Kyla P Development Lead, Clinical and Training ProgramsPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I think the difficulties I've had with iTacit would be that some areas of the platform seem to me to be a bit complex - as an average person, not an LMS expert or specialist.“ February 13, 2025 MP Michele P Operations ManagerFood & Beverages, 501 - 1,000 employeesUsed the software for: 1-2 years. “iTacit has changed our training protocol in an impressive and wide spread way.“ February 13, 2025 CJ P Manager, Human ResourcesNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “Currently, our training platform does not integrate with the policy platform and training is tracked manually; several training modules are purchased as new staff are oriented to the organization and no refresh training is done.“ May 21, 2021 ML Maritza L Practice ConsultantGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “User friendly, great tech support, ability to meet needs of learners and users.“ February 19, 2025 LR Louise R HR SpecialistInsurance, 201 - 500 employeesUsed the software for: 1-2 years. “The administrative side is a bit more complicated or sometimes does not have all the options that I'm looking for (ex. delete a survey after launching it, the way that the survey results look like), the look of it isn't as user friendly as the iTacit (2.0).“ June 3, 2021 KM Kyla M Director of Human ResourcesTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We were already on the journey to creating online learning, with COVID this propelled us forward. Without Itacit we would have been in a hard spot for onboarding new employee's and ensuring continuous learning was easily available virtually.“ May 27, 2021 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LE Loretta E. Business Coodinator Hospital & Health Care Used the software for: 1-2 years ### "Business Coordinator" February 11, 2025 5.0 I have had to reach our the customer service team on a number of times to assist with our education requirements, it has always been a very positive experience. Pros User friendly site, customer service is top notch. Patient service providers always willing to teach new ways. Cons From a non techy individual it is sometimes for me to get a handle on new processes. Review Source Response from iTacit February 20, 2025 Thank you for your review! We’re so glad to hear that you find iTacit user-friendly and that our customer service team has been a great support for you. We take pride in making sure our users feel confident and supported every step of the way! Thanks again for sharing your experience - we appreciate you taking the time to review us! – Rhys and the iTacit Team KW Kara W. Corporate Admin Individual & Family Services Used the software for: 6-12 months ### "Game Changer for Employee Connection " February 11, 2025 5.0 The support is wonderful ! There are many facets of itacit that can continually grow with a company’s needs Pros The front end is easy to use and visually pleasing. I love how it links employees without the need of sharing personal info and social media Cons The back end can feel redundant and cumbersome Review Source Response from iTacit February 20, 2025 Thank you for your thoughtful review! We’re thrilled to hear that iTacit has been a game changer for you. We’re always looking for ways to streamline the experience, and your feedback helps us narrow our focus. We’d love to hear more! And a big thank you for the kind words about our support team! They’ll be happy to hear it! We’re excited to keep growing with you. – Rhys and the iTacit Team AS Abigail S. Nursing Practice Administrative Assistant Government Administration Used the software for: 6-12 months ### "iTacit Coordinator/Admin Review" March 22, 2023 4.0 iTacit simplifies my job by organizing and tracking education modules that are mandatory for our nurses. it is super helpful, and auto-generates info that I would otherwise have to create. HUGE time-saver for me! Pros This product is a helpful tool for tracking education for our nurses. There are many features such as transcripts export, auto-generation of excel sheets make our admin work much more fluid. I also find the customer support very helpful. \[sensitive content hidden\] is our department's customer support and she is always available to help us when needed. She also recommends features to us that she thinks may be useful. Cons We wish that there were some features that we could add to iTacit such as link imbedding in certain areas, and easier to use permissions. I would love if permission groups, new facilitators could be added during the process of using them rather than having to open another tab in the back end to create a new group to be applied. Review Source LL Louis-Philippe L. HR Partner Insurance Used the software for: 2+ years ### "Great team and product" February 13, 2025 5.0 They offer great service and are very understanding with there clients Pros They have great customer service and great product Cons I have nothing to say ''negative'' about iTacit. They offer great service and are very understanding with there clients Review Source Response from iTacit February 18, 2025 Thank you for your kind words! We’re so glad to hear that both our product and customer service have made a positive impact. Providing great service and truly understanding our clients’ needs is very important to us, so it’s fantastic to know that’s been your experience. We appreciate you taking the time to share your feedback! If there’s ever anything we can do to further support you, we’re always here. – Rhys and the iTacit Team JC James C. Procurement Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Itacit Review" February 20, 2025 5.0 excellent to deal with, professional and knowledgeable. Pros full suite of products, good customer service Cons nothing to complain about, maybe work on a different pricing scheme. Review Source Response from iTacit February 24, 2025 Hi James, Thank you for your review! We’re glad to hear that you find iTacit’s full suite of products valuable and that our team has provided excellent support - we place a priority on our customer service, so this is good to hear! Thanks for sharing your experience. We’re grateful to have you as part of the iTacit community! – Rhys and the iTacit Team AK Ashley K. CEO Hospital & Health Care Used the software for: 2+ years ### "Great education Platform " February 20, 2025 5.0 I find the Itacit team is responsive and always trying to improve functionality for customers Pros Ease of use, functionality, ability to personalize. Cons I don’t have anything that I liked least about itacit Review Source Response from iTacit February 21, 2025 Hi Ashley, Thank you for your wonderful review! We’re thrilled to hear that you find iTacit easy to use, functional, and customizable. Those are exactly the qualities we strive for. It’s also great to know that our team’s responsiveness and commitment to continuous improvement have stood out to you. Customer feedback plays a huge role in shaping our platform, so we truly appreciate your insights! Thanks again for sharing your experience - we’re excited to keep supporting you! – Rhys and the iTacit Team MG Marilena G. Corporate Coordinator Hospital & Health Care Used the software for: 2+ years ### "review 2022" December 7, 2022 5.0 Overall, my experience with iTacit has been great. I appreciate how quickly I am able to contact the iTacit user Help Desk if I am experiencing any challenges that I am unable to answer for our homes, I know the support is always there. Pros The product is a great tool to use for online learning management and compliance tracking. Information is there for you to access at any time (see my feature rating for more details). Cons This is some feedback that I have received at the home-level, oftentimes there are too many filters for the transcript manager and knowledge program manager that it becomes overwhelming to navigate. If there is any way to cut down on some features (not necessarily replace them) but enhance them in a way that allows for them to be more Userfriendly. Reason for choosing iTacit Was not a part of the original iTacit onboarding process. Review Source TR Tasha R. Manager, Quality & Risk Hospital & Health Care Used the software for: 2+ years ### "Superior customer service, and solution driven " December 8, 2022 5.0 They are amazing!! I have been working with the iTacit team for about 6 years, they are responsive, skilled and knowledgeable, and always go above and beyond. Pros The learning management features - the ability for staff to login and complete assigned courses, and easily track their completion. Previously we were using paper based courses and tracking via spreadsheets. The introduction of iTacit to our workforce has made this process more efficient and interactive for staff. Employee engagement and communication are always areas for improvement within an organization, introducing the iTacit notice board has made it easier to share information with staff, and the comment/ like features has made it much more interactive and enjoyable for staff. Cons There is definitely room for improvement with reporting. We have a large organization, and we have to pull education completion rates for all program areas, it is difficult to get the numbers we need in a quick and efficient way for these larger reports. The team at iTacit is working on a solution, as they always do when a concern or issue is raised. Customer service and follow through are excellent. The My Team function for managers to easily view their own staff's course completion has helped as well. Reason for choosing iTacit Customer service, cost, and met our organizations needs. Review Source JC Josée C. eHealth Identity and Access Management Consultant E-Learning Used the software for: 1-2 years ### "iTACIT - eHealthNB Centre - EHR" January 19, 2023 5.0 I've realized it's a massive benefit to have hardworking technicians on the iTACIT side that are always there to help us with any issue or question we have. They are quick to answer and go above and beyond helping us. Pros I love that we get to have training and forms on one platform. It's a lot easier for us to see where someone is in our process thanks to iTACIT. For example, before we would need to check 3 different applications to find information for a user, now we just need to find their iTACIT profile. With iTACIT, there's also no more confusing user handwriting, and the mandatory fields help display the information we require from users to do our job - this was a bite sore point with our old paper process. This software has made it so much easier to deal with the increasing demand for EHR access. Turn-around time for requests is a lot shorter than it was before (before a request could potentially take 15-45 minutes to process \[depending on account status\] and now its more like 10-20 minutes), allowing us to do more things with our days. Cons One con I've found with the platform is when it comes to letters with accents. In other systems if you were to write a name with an accent without the accents in the search bar, it would return the users with the accents in the search results. With iTACIT, you must be specific as it will not display the person without the proper accents. This has caused a few of my team members to be unable to locate a user because they did not realize there was an accent in their name. Review Source LM Lucy M. Time and Attendance Administrator Hospital & Health Care Used the software for: 2+ years ### "All in one location" December 7, 2022 5.0 Overall my experience has been great with excellent customer service. Pros This software allows for various items to be stored, access and reported on from training, to documents and surveys.Its easy for management to review and staff to access. Cons There is no option for custom report writing which would make it much easier for management to get what they need. Review Source MI Michael I. Team Lead Government Administration Used the software for: 1-2 years ### "Excellent business solution for our clientele " January 19, 2023 5.0 Amazing. Pros I really liked how easy and simple it was to use to manage the needs of our clients, and how easy it was to use and navigate. Cons I found that we would encounter some technical issues at first but once they get resolved, we wouldn't see the error anymore. Also, the technical team was excellent to work with, very quick and efficient. Review Source BH Benjamin H. Manager, Education Programs Hospital & Health Care Used the software for: Less than 6 months ### "Hi Value Training Asset" March 3, 2020 5.0 We moved to iTacit as a resolution to issues with our previous Learning Management System. We have been happy with the customer service experience and the product. Over 90% of our staff reported they were satisfied or very satisfied with the digital migration process. Pros The user interface is extremely intuitive; The system has an integrated authoring tool and also handles SCORM really well; Leaders within the organization are able to track and manage their team's training requirements in realtime; The built-in reports are easy to use and reporting data is easy to extract into external dashboards. Cons At this point, the software does not have an integrated live video classroom feature. Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) User experience. Review Source MS Michael S. President E-Learning Used the software for: Less than 6 months ### "Best option for our market sector" March 2, 2020 5.0 We are in a unique situation servicing a seasonal workforce. iTacit made it easy with their mobile communication and education offerings. Pros iTacit is easy to use, affordable, allows for customization and modular. Starting simple and being able to add modules is great. Cons There was nothing I disliked. iTacit is very robust on the back end and as such, you need to make sure you have a champion that knows how to take advantage of all the data. Reason for choosing iTacit Cost, flexibility and customization options. iTacit has a world class LMS with excellent tracking and reporting capabilities that fit our requirements. Review Source VR Víctor R. Researcher Higher Education Used the software for: Less than 6 months ### "Simplicity and easy to use " August 7, 2022 4.0 Pros This solution is very easy to use, which for environment with non technical people is of utmost importance. Their mobile apps (IOS and Android) looks modern and has all the required features. Cons The simplicity, which is one of its main advantages, could be also a downside. It provokes a limited number of features compared with its competitors. Nonetheless, these features will not be missed by the majority of the users. Review Source VM Vicki M. Election Specialist Government Relations Used the software for: 2+ years ### "Training Program is one of the best!" February 24, 2025 5.0 iTacit has been great to work with and I would highly recommend any company contacting iTacit before they finalize their agreement for training and support with some other company. Pros The people who work for iTacit are very knowledgeable on the services they provide their customers. Anytime I've had problems or questions, the Help Desk staff respond on a timely basis. Cons I've not had any issues with iTacit since we started working with them in 2021. Review Source Response from iTacit February 25, 2025 Hi Vicki, Thank you for such a fantastic review! We're thrilled to hear that you've had a great experience with iTacit for the last four years. In particular, we are happy to know you recognize the hard work our CS team puts in to provide top notch knowledge and response times. Providing quality training and support is a priority for us, so it’s great to know we’re hitting the mark! We truly appreciate your recommendation and your trust in iTacit. If there’s ever anything we can do to further support you, don’t hesitate to reach out! – Rhys and the iTacit Team MP Michele P. Operations Manager Food & Beverages Used the software for: 1-2 years ### "President of the iTacit Fan Club" February 13, 2025 5.0 The iTacit team are incredible. I cannot say enough positive things about the entire process of setting up, launching and going live with this platform. Our training program has been drastically improved as well as communication between locations. iTacit has played a huge role in improving our corporate culture! Pros iTacit has changed our training protocol in an impressive and wide spread way. We couldn't be happier with the results we are seeing. Users find it engaging and enjoy the Notice Board as an opportunity to stay connected with other locations. Administrators enjoy the ease of use. Cons I really couldn't say there are any things I like least about iTacit. I could state a few very specific reports that I would like to see presented differently but they are so subjective to my personal preferences and uses that it would be unfair. Review Source Response from iTacit February 20, 2025 Wow - what an incredible review! We’re thrilled to hear how iTacit has transformed your training program and strengthened communication across locations. Engagement and ease of use are at the heart of what we do, so knowing that both users and admins are benefiting makes our day! We’re always open to hearing what would make iTacit even better - so if you ever want to share your ideas, we’d love the input. Most of all, thank you for your kind words about our team. We’re grateful to be part of your success and look forward to continuing to support you! – Rhys and the iTacit Team KP Kyla P. Development Lead, Clinical and Training Programs Pharmaceuticals Used the software for: 1-2 years ### "iTacit LMS Platform" February 13, 2025 4.0 I joined the company after they had adopted iTacit so I had to play catch up as I took on the role. iTacit support was extremely helpful and responsive. They are easy to reach through email and they also provided several Rise courses which were detailed and walked through many of the administrative tasks in Bridge. Pros Some of the best things about iTacit include the document library. It is a one stop shop for all job aids, policies, SOPs, quick references, etc. With this single source, version control is a breeze to maintain. We also rely on the "Forms" feature (additional cost for these users) to ensure specific protocol are followed at specific times by specific people. The customer service and responsiveness of iTacit is another plus. If you don't know how to do something, just ask! Cons I think the difficulties I've had with iTacit would be that some areas of the platform seem to me to be a bit complex - as an average person, not an LMS expert or specialist. However, this level of complexity also means that you can do just about anything you want in terms of course creation and reporting, you just have to figure it out. And I believe they don't yet have a report to be able to run that will tell you the last login date for each user. Review Source Response from iTacit February 20, 2025 Hi Kyla, Thank you for your detailed review! We love hearing how customers are maximizing iTacit’s document library and Forms to streamline version control and ensure protocols are followed. There are so many different ways people use it! Your use of Forms is a good example. We're always looking for ways to simplify the experience, and insights like yours help guide improvements. We’re also thrilled that you find so much value from our support team. We’re always here to assist, so don’t hesitate to reach out! Thanks again for sharing your experience - we’re excited to keep supporting you and your team! – Rhys and the iTacit Team sW saundra W. Privacy Analyst Government Administration Used the software for: 2+ years ### "I would recommend itacit as an LMS" February 13, 2025 4.0 Working with our itacit representative has made my overall experience exceptional. Pros I enjoy working with our representative, he's number one in my book. Having analysis tools to facilitate the monitoring and compliance required, at our disposal, is key. The ability to have various knowledge programs to assist our stakeholders is beneficial as well. Ongoing improvements based on customer feedback is essential and the communication of these improvements are necessary and itacit excels at both! Cons Reporting limitations as noted in my survey response. Review Source Response from iTacit February 20, 2025 Hi Saundra, Thank you for your fantastic review! We’re thrilled to hear that your experience with iTacit (and your rep) has been so positive. We’ll be sure to pass along the kudos! It’s great to know that our analysis tools and knowledge programs are making a real impact on monitoring compliance and supporting stakeholders. Continuous improvement based on customer feedback is a priority for us, so we appreciate you recognizing our efforts! We’re always working to enhance our reporting capabilities, and feedback like yours helps shape those improvements. Thanks again for your recommendation! – Rhys and the iTacit Team ML Maritza L. Practice Consultant Government Administration Used the software for: 2+ years ### "User Friendly and Portable Learning" February 19, 2025 5.0 User friendly, great tech support, ability to meet needs of learners and users. Pros User friendly, portable platform via mobile app, knowledge programs tailored to different users and learning needs. Cons Learning the administrative requires some time investment to fully understand and use the platform fully. Review Source Response from iTacit February 20, 2025 Hi Maritza, Thank you for your review! We’re so glad to hear that you find iTacit user-friendly and portable - making learning accessible across devices is a key focus for us, so it’s great to know that’s been valuable for you. It’s great to know our tech support team has been helpful as well! Thanks again for sharing your experience - we’re excited to keep supporting your learning needs! – Rhys and the iTacit Team CJ P. Manager, Human Resources Non-Profit Organization Management Used the software for: 6-12 months ### "A new user" May 21, 2021 4.0 Currently, our training platform does not integrate with the policy platform and training is tracked manually; several training modules are purchased as new staff are oriented to the organization and no refresh training is done. With iTacit, we will end contracts with the policy and training platform, automate training compliance tracking and enhance the employee experience with annualized asynchronous, self scheduled refresher training. The people at iTacit are extremely helpful, insightful and patient with me as I build the platform for our use. \[SENSITIVE CONTENT HIDDEN\] earn their super hero capes on a regular basis and I thank them for it! Pros the software is fairly intuitive once you are accustomed to the terminology (i-course, knowledge program). Visually appealing and easy to navigate as an administrator and end user Cons Building pages in the software are fairly limited; for example, image placement on a page seems to be limited to left, centre and right with no ability to have the text squared with it as in WORD or PowerPoint. Media Libraries and permission groups seem to be independent of each module and it would be helpful if they were linked or a central library could be referenced by the various modules. Reason for choosing iTacit Canadian based product, competitive pricing and potential for technology to meet our learning goals Review Source TB Tobey B. Strategic Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "iTacit- Great Software " December 7, 2022 4.0 Overall our experience with iTacit has been very good. It was easy for me to learn how to set up employees, business units, and forms into the system. Pros I like how user friendly this software is. The forms are easy to build and easy to use by employees. I also like how easy it is for the documents to be uploaded, updated and shared with all users. Cons One flaw is that when I am updating a drop down for a form it does not automatically update the active form in the Library. Reason for choosing iTacit iTacit was known for being able to help us develop a paperless version of our Payroll Authorization Forms that would allow us to track the process and approvals of the forms. Review Source CF Colleen F. Project Manager E-Learning Used the software for: 2+ years ### "ReThink Ability's Partnership with iTacit" March 8, 2023 4.0 Pros The iTacit LMS is working very well at meeting our needs and those of our learners. Probably the most appreciated element in our experience has been iTacit's willingness to support ReThink Ability in developing the specific components that we needed in order to deliver an accessible platform to external learners.Equally appreciated, is their exceptional customer service. They are helpful, responsive, flexible and proactive in meeting our needs. Cons Some aspects of the back end were challenging - not intuitive initially, but iTacit's online and one-on-one training was, and continues to be very helpful. Reason for choosing iTacit A major factor that led to choosing iTacit over other products was their commitment to work with us to develop what we needed to ensure an accessible platform as noted above. We were a new venture at the time, and we needed to partner with a company we could trust to help us on our journey. They have not disappointed. Review Source LR Louise R. HR Specialist Insurance Used the software for: 1-2 years ### "Great software!" June 3, 2021 5.0 My overall experience with iTacit has been great, I find that their IT support team is excellent. Anytime I have issues or I'm not sure how to proceed, they're very helpful - will send me videos (how to's), screen shots or even set up a meeting so we can chat. Pros We launched ITacit during the beginning of the pandemic, I think this was a perfect time to launch this new employee intranet as we needed to be more connected than ever. The notice board is a great way to share important information / tips for our employees. It even saves us from sending mass emails. Cons The administrative side is a bit more complicated or sometimes does not have all the options that I'm looking for (ex. delete a survey after launching it, the way that the survey results look like), the look of it isn't as user friendly as the iTacit (2.0). Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Wanted a more user friendly, better communication tools, survey options, etc. A new look. Review Source eN elodie N. HR Business Partner Insurance Used the software for: 1-2 years ### "I think the customer service is what sells Itacit! " December 7, 2022 4.0 We are really satisfied with Itacit. The customer service is remarkable and all the features they offer are impressive. I would recommend Itacit! Pros I love the customer service we receive from Itacit. As soon as we have a question, they are always ready to meet with us to explain some more. They usually reply to our emails within 24-48hrs. They are always open to new suggestions and features, and I think it's really important! Cons I think it's not the easiest software to work with. There's a lot on there and you have to dig through sometimes to find what you're looking for, but as i mentioned, customer service is already there to help. Review Source AA Amy-Lise A. Human Resources Manager Financial Services Used the software for: 1-2 years ### "Good Software!" June 9, 2021 4.0 Better communication, more modern look! The person that did our training was great as well as the tech support person! Very fast and efficient. Pros Pretty good software overall, the Notice Board is visually pleasing with the option to comment and like posts, similar to facebook. Cons Surveys are complicated to set up but gets better with use. Could have some improvement on this regard. Reason for choosing iTacit Local company, good product, good features at a good price. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Our other intranet was outdated and did not have all the features we needed. Review Source Similar Products Featured ## Related categories [Learning Management System](https://www.capterra.com/learning-management-system-software/)[Certification Tracking](https://www.capterra.com/certification-tracking-software/)[Training](https://www.capterra.com/training-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.