--- title: "Whappext Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Whappext the right Live Chat solution for you? Explore 164 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198575/WhatsApp-Marketing-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Whappext 4.7 (164) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Whappext Ease of use 4.7 Customer Service 4.2 ## Pros and Cons in Reviews EA Esita A Marketing ExecutiveComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It helps to grab a large number of consumer and able to manage proper attention for the products“ November 25, 2023 Victor s FarmerEnvironmental Services, 11 - 50 employeesUsed the software for: 6-12 months. “Whatsapp software dowloading need too much storage on my memory card“ November 24, 2023 HG Hamid G Data collection assitantResearch, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The most thing that I like is i can use it without any restriction, and also we can solve our communication problem very easily we can send and receive very fast and simple the photos, videos, documents and many other things and its also a free app for using“ May 8, 2023 LS Lirim S Instrumentation PLSCChemicals, 51 - 200 employeesUsed the software for: I used a free trial. “sometimes it freezes and crashes in my macbook, probably it’s just not very macos software friendly!“ April 7, 2024 BF Bamidele F Customer Service ManagerHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “Marketers can engage in one-on-one conversations, provide personalized recommendations, and build strong relationships, leading to higher engagement and conversion rates.“ June 15, 2023 JH Jennifer H Sales and Marketing SpecialistMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “What I don't like about WhatsApp is that it doesn't have a webinar/conference feature that would allow multiple people to participate in video conferencing.“ March 16, 2023 mm mahfujur rahman m Provide emergency serviceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I like almost all the features here mostly live chat, sending bulks of messages at a time.“ November 28, 2023 RN Roberto N ProprietárioInternet, Self-employedUsed the software for: More than 2 years. “File sharing is a bit limited as one cannot send files over 16 mega“ May 2, 2023 ## Showing most helpful reviews Showing 1-25 of 164 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kwabena A. REGISTERED NURSE Health, Wellness and Fitness Used the software for: 2+ years ### "EASY MARKETTING TOOL" April 22, 2021 5.0 Very handy and helpful tool to market products and interact with customers Pros WhatsApp has evolved since it's inception from a mere text platform to a marketing platform where you're able to setup a business account and leave autoreplies for your customers to feel that they are being engaged with all the time. Cons I wish we could do more of financial transactions via WhatsApp as well. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) WhatsApp was widely used and easily accessible. Review Source KS Kenneth S. Manager Arts and Crafts Used the software for: 2+ years ### "WhatsApp honest review " May 21, 2022 4.0 Wasenderpro allows people to send big files in a blunk of an eye, it saves customers time and the fact that a granted access to update stats in detailed statistics it gives a sudden relief is a client or customer wants to run a campaign. Pros My integration with my business on point Clients never get to claim alot the fact that big file are able to be send via this user-friendly app makes the entire workflow easy and manageable. It support all multimedia format, it extract numbers and send them in bulk on request. A secured database, auto reply filter, unlimited bulk sender meessanger a very convenient app to it's loyal customers indeed. Cons I think feature that could be added when time on is a super easy theme for tge elderly they still find this kind of app complex interms of when what is where and the customer support system is down time is important to keep clients flowing in and out, what's needed is 25/7 support system online,live chat firmly put into implementation. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) No reliability when comes to sending bigger files one can forward a messege to more than 1000 in bulks in different groups that alone was bad. It takes forever to send messager to groups or individuals. Review Source RB Robert B. VP of Sales Furniture Used the software for: 2+ years ### "WhatsApp the necessary evil" June 3, 2021 3.0 As the product is free there is a strong argument for people like myself not complaining. However after Facebook acquired the program for a collective price of 19 billion dollars one would think they have the budget to make it perform better. Think about what I just said and let that marinade. 19 BILLION DOLLARS. Come on Mark Z - step up your game! Pros On the PROS side of things the software is very basic and easy to set up. It is a no thrills programs. Cons The CONS unfortunately are greater than the PROS. There is an op-going issue with the web version syncing with the mobile version. Calls drop on a regular basis. Call quality is poor. Bulk distribution of messages to your contact list is poor. The challenge is that there are a number of people that use WhatsApp because it's free and it is their go-to options for overseas communications. It is a necessary evil from a business standpoint as other options are not well marketed so the majority of users continue using this program. Review Source kK kamna K. bhuvi creations Arts and Crafts Used the software for: 2+ years ### "whatsapp is life like no one takes place" April 27, 2023 5.0 overall for chat calling is nce but plz put some settings delete all chat both side easily and we can save status if any video uploaded in status if friend give access Pros most useful app, we can talk easily anytime , chat easily all over world ,free of cost even other state also we can talk , not like the old days when we had to write letters and wait for the reply Cons it be like telegram we can delete chat ours also and friends also anytime no time limit whatsapp have limit to delete our own chat Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/)[Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/) telegram and snapchat have that option to delete both chat or save chat in software Review Source mrM mahfujur rahman M. Provide emergency service Computer Software Used the software for: 2+ years ### "It's a complete package " November 28, 2023 5.0 It helps me a lot in my business. Because i always need to contact my co-workers and have to give them instructions. I find all the features here. Pros I like almost all the features here mostly live chat, sending bulks of messages at a time. Also one thing i like most is it doesn’t a high speed internet connection. Cons I don't have any problem with this software Review Source Frank Y. Web Developer Marketing and Advertising Used the software for: 2+ years ### "Whatsapp is a life and business saver." July 8, 2021 5.0 The excellent application for both marketing and also connecting with your friends around the world. Pros Easy of use. I can connect to all my friends on WhatsApp. Its possible to send almost every file type on this platform. Cons I want money transactions to be done through the platform. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) I wanted an application which is widely used and also comes with a lot of functionalities Review Source SS Shyamala S. Freelancer Marketing and Advertising Used the software for: I used a free trial ### "I made double profit using WhatsApp marketing software recommended" June 14, 2021 5.0 I am using this daily and earn lots of money. And it's game changer in my business. I communicate my full contacts with this and easy to use and easy to reach to people and get to understand customers requirements fully. I daily talk with 100's of customers and get to earn . Thank you very useful tool ever I used. I recommend it. Pros Easy to earn the best in all groups of customers, neighbours, jobss with mass marketing messages, catalogue, videos, PDFs, images, texts all ways of earning money. It notify the acknowledgement of message received and I like it. It is great help in mobile apps. Gives better marketing results. Cons Sometimes we cannot add the customer directly on the contacts. We face some connectivity issues. Others are fine. to me. If I get some contacts directly added I will be very happy. Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Videos are directly playing fully I can watch all at once. No need more clicks. And I find very secured sometimes and good. Review Source Abdelkadir B. Teacher E-Learning Used the software for: 2+ years ### "Fast and effective messaging app" September 18, 2021 5.0 WhatsApp, in my opinion, is an incredible piece of software that allows us to easily share videos, audios, and pictures. Making domestic and international phone calls is an easy process with this app. It offers high-quality audio and video calls, which are ideal for reaching out to people in other countries. Overall, I like this app because of the convenience it provides, and it's also free. Pros Whatsapp is simple when using; you can easily connect with your friends, co-workers and family, as well as provide addresses and contacts. Furthermore, WhatsApp supports practically any form of file that you may send to your contacts, including two-step authentication, which has helps you protect your account. The app is not only limited to text messages. You can also have audio and video calls and listen To Audio Messages without spending a dime. Cons The one thing I don't like about this application is that when you remove a text, the other person(s) will know. Review Source Kenesha Rowe (. Nurse Hospital & Health Care Used the software for: 2+ years ### "WhatsApp is a great app" August 31, 2021 4.0 I did not know WhatsApp could make group video call. I usually had to download other apps for that. When I realized that WhatsApp offer group video calls, I Immediately deleted the other apps from my device. Pros I like WhatsApp because it provides me with many options to keep in contact with my families and friends. Example; voice and video calls, GIFs, audio, texts and texts that includes images and many more. Cons I do not like WhatsApp deleting feature, even though I might get the chance of deleting a message before it has been read. The person on the other end of the conversation will see "message delete' on their device. Review Source Zain A. Civil Aviation Aviation & Aerospace Used the software for: 2+ years ### "WhatsApp is always the most reliable communication platform." May 4, 2021 5.0 WhatsApp is an outclass platform that connects the globe with the highest ratings. I have used so many other social platforms for social and business interactions, but after the use of WhatsApp, I could not switch somewhere else. It's always remarkable and more than my expectations. I am highly satisfied with WhatsApp software, which always cares for me like a family member. Pros A few years back, I wasn't comfortable with smartphones due to some reasons, but I "configured" myself with a smartphone just to become a part of Whatsapp's amazing worldwide community. I think it is a bit difficult to talk about the features of one of the top-ranked social media platforms because everyone knows it's worth it. It's amazing in every field, from text to audio messages and video calling, Whatsapp compels its customers by its performance to stick with it. It's also a great business platform, where you can grow your business. It will do everything for your business from branding to advertising and much more. If you are a social person, as I am, you may join different groups worldwide and there are no limits on that. Now you can share everything with your community, even your feelings. My family members when celebrating birthdays I always join those events on Whatsapp. I never felt myself away from my loved ones. They share photos and video clips, and that's all someone requires from a distance. It's a platform that provides a great balance of individual users to business use. You just need an internet connection now and distance would not matter to you. It's all for your happy world. Cons Although Whatsapp is absolutely brilliant, making a wish is not bad for more improvement. Video clips have size limitations, that must be increased. I also share my feelings as others do on Whatsapp status, there is also a limit of 30 seconds, I have to split the longer video into 30 seconds clips. For video calling I always need a stable internet connection, otherwise, distortion will be frustrated. It takes a few seconds delay to send your voice when you talk to someone on WhatsApp, for new users it takes some time to understand this. Despite these facts, Whatsapp is still awesome. Review Source VR Verified Reviewer Data collection assitant Research Used the software for: 6-12 months ### "WhatsApp the best choice for connecting your friends " May 8, 2023 5.0 my experience is fantastic about using the WhatsApp and marketing software of WhatsApp Pros The most thing that I like is i can use it without any restriction, and also we can solve our communication problem very easily we can send and receive very fast and simple the photos, videos, documents and many other things and its also a free app for using Cons The marketing software is not usable in the week internet Review Source YT Yainjoh T. Software engineer Consumer Services Used the software for: 2+ years ### "WhatsApp software review" June 23, 2021 5.0 WhatsApp marketing software is good on an overall note, but it needs to increase the number of participants in group chats. Pros The software is very fast in the delivery of message. It also aids in video calls and internet calls which is very good for international calls. Cons The security of WhatsApp is not very strong and WhatsApp software has limited number of participants in a group chat. Reason for choosing Whappext Because of its two way messaging system. Review Source AIA Alfred Ijeloesa A. MEL Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Business Proficiency:" August 3, 2021 4.0 It is been excellent, I have made new clients and improved my product and distribution with meaningful feedback from my clients. Pros The software helps to reach a wide range of clients promptly, I can respond to multiple messages timely with the help of automated messaging. My contacts feel a sense of accountability and closure when they can easily reach out to me via the software. Cons I have to save every number as a contact before I can access them, this can be time-consuming and exhausting. Review Source yK yousha K. IT Information Technology and Services Used the software for: 6-12 months ### "yousha review of WhatsApp Marketing Software" September 28, 2023 4.0 Pros I think file sharing is the most influential on the app and the app is very easy and simple to use and the integration with my own work has been very easy Cons I have not discovered anything very negative in my personal experience and I wish to work more with contacting support team Review Source RN Roberto N. Proprietário Internet Used the software for: 2+ years ### " whatsapp review" May 2, 2023 5.0 I've been using the tool for a few years now and I think it's incredibly practical, as it also allows you to make phone calls as long as you have an internet connection. Pros I think it's a very practical and useful software, since it uses the person's own mobile number. Cons File sharing is a bit limited as one cannot send files over 16 mega Review Source JB Jinciya B. Admin assistant Marketing and Advertising Used the software for: 2+ years ### "WhatsApp is my daily used app and very easy to use." March 2, 2023 4.0 I really enjoying all the facilities provided by whatsapp team, its worth to use. Pros Its really easy to use, convey our thoughts, ideas and messages to our friends, collegues etc. Video call and audio call facility is fabulous. Emojis in whatsapp is really sometimes fun to share. Some emotions can be shared through emojis. Cons Only when there is good connection the messages or calling process will send. Need good network connectivity for its smooth working. Review Source luay A. Student Mechanical or Industrial Engineering Used the software for: 2+ years ### "WhatsApp is the best social networking site" August 18, 2021 5.0 Pros Transmitting and receiving speed Relatively cheap calls and do not consume much internet Privacy policy Cons Some people can hide their last seen on WhatsApp, hide their appearance on the status, and hide the message read indicator This annoys me a bit Review Source Marie R. Director Media Production Used the software for: 2+ years ### "Great marketing software whatsapp marketing!" February 5, 2022 5.0 Amazing experience! It helped my business gain higher revenue by using Whatsapp Marketing Software! 10 stars for this app!!! Pros What I liked the most is how easy it is to market your products and promotions to your customers or clients in one click. It has a lot of tools for different categories for business tools. I really like how it made it easy for me to broadcast news to my clients and customers! Cons Overall it's an amazing app. maybe just they can organize the clients customers more. but other than it's really good! Review Source Jakia H. Research Assistant Market Research Used the software for: 1-2 years ### "Reliable Communication Platform " August 21, 2021 5.0 Pros It’s an excellent and reliable marketing platform that i ever used. This software is very easy to use and help to connect the potential customer. Cons Sometimes it takes time to send massages when you will send bulk massages. Otherwise it’s best to use. Review Source EM Emmanuel M. Credit Officer Banking Used the software for: 2+ years ### "MOST EASIEST TOOL FOR MARKETING " July 14, 2021 5.0 Whatsapp is a wonderful smart application worldwide.. Easy, simple to access and it is very helpful app for market products. Cudos to the inventors of WhatsApp... Billion Stars rated Pros Whatsapp has been just a text platform or forum but has upgraded to a marketing platform where you easily leave autoreplies when you set up a business account which makes customers get engaged at all times. And again Mass marketing message sent across groups help to get on board customers..Whatsapp has been a super great application for all Cons Hoping for transacting financially on WhatsApp platforms to aid business and other financial purposes Review Source HC Helen C. Artista Graphic Design Used the software for: 2+ years ### "Best application I have known until today" February 25, 2023 5.0 It has helped me a lot in my day to day life and because it has a great security it makes me calmer Pros Message notification, easy access, security in conversations, the ease of it is perfect Cons When it puts a notification that looks like a message but is a loading of the app Review Source Olive T. Project manager Cosmetics Used the software for: I used a free trial ### "WhatsApp marketing software review " August 24, 2022 5.0 Ive been using the tool un my private business, based on the distribution of cosmetic items. Using the catalog interface, let my clients watch the product and it characteristics. Then they can take their decision. Pros Perfect communication software for small business owners and vendors With the statut interface we can present our product our services to people needing it. We also have e catalog and chat interface to interact without clients (video, text, video calls images) Cons We should have a bot to facilitate handling multiple solicitations by different clients. It will help earning time an be more efficient. Review Source VR Verified Reviewer Social worker Public Policy Used the software for: 2+ years ### "useful software " September 5, 2021 4.0 Pros Whatsapp marketing software is very good for business owners like myself Cons I don't really have any cons with this software. Review Source aE ahmed E. engineer Automotive Used the software for: 1-2 years ### "the best way to communicate with my team" July 29, 2022 4.0 very nice easy to use the app and I use it daily Pros it's easy to use and affordable and I like using this app daily in my work it makes the work easier specially remotely Cons Easy to schedule and send bulk marketing messages to support pdf Review Source LP Lucas P. Telecommunications Engineer Telecommunications Used the software for: 2+ years ### "Excellent tool to sell products and services!" July 2, 2021 5.0 Overall, my experience with this tool has been just excellent. In a short investment time, it is possible to obtain a return thanks to the ease of communication. Pros What I like the most is the ease and agility to sell products and services in this tool. Cons There's absolutely nothing I don't like. It works great. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.