# Page 2 | UKG Ready Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UKG Ready the right Time Clock solution for you? Explore 1140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198579/UKG-Ready/reviews --- UKG Ready 4.2 (1140) [View alternatives](https://www.capterra.com/p/198579/UKG-Ready/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 2 - Reviews of UKG Ready ## Showing most helpful reviews Showing 26-50 of 1140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jeannette L. Human Resource Manager Construction Used the software for: 2+ years ### "It's good, could always be better." April 16, 2026 4.0 Overall it is good, no big issues. Except, when I want to talk to someone about pricing on adding a 360 file feed between UKG and our Retirement provider they will not just talk to me so I can get the info, they are wanting $500 just to talk to someone, if I decided to do the file feed or not. Pros Everything is in one location, no need to use multiple services. The reports are fairly easy to pull information needed. Cons When I submit a case for assistance there are some times that it takes days to get a response. When I ask for a call back there are several times that they send me a message with what they did. Some reports I'm not able to get certain information and have to pull multiple reports and combine them to have all the data needed. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing UKG Ready The reporting looked good. The ease of use was great. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Paychex was dated and hard to get any information out of it. Review Source Response from UKG April 17, 2026 Hi Jeannette, Thank you for taking the time to leave a review. Your feedback is surely appreciated. TK Terry K. HR Director of Operations Logistics and Supply Chain Used the software for: 1-2 years ### "UKG Ready has been a benefit for our organization" April 7, 2026 5.0 I am happy with the decision to move to UKG Ready. We moved from a full-suite PEO to Ready and it was a massive change. UKG has been a good partner for us and so long as you are willing and able to invest the time during implementation, to ask questions, and provide the necessary institutional knowledge when it is needed, I suspect your experience will be good as well. Pros UKG Ready is a full service HRIS. In particular, I really appreciate the service that we receive when we put in a ticket. Of course the salesperson makes UKG sound great, and of course the demo provided always runs fantastically, but we all know in the real world that something unexpected will happen that requires extra assistance. When it does, I am happy to report that the service provided by the UKG team has been consistently very good. Their experts are knowledgeable, helpful, and seem to actually care about getting things right. Cons We have multiple employees across the US and around the globe, and that complexity does rear its head from time-to-time in the system. Some state and local taxes require a lot more effort than I wish they did. Some of the system limitations tied to global locations and currencies require creative solutions to solve. But overall, the good far outweighs the bad. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing UKG Ready UKG offers a strong mix of options needed to run a global HRIS. Compared to the others, UKG Ready was more fleshed out and less flakey. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Our PEO was not able to meet our service expectations so we needed a better solution. I'm glad we found UKG. Review Source Response from UKG April 10, 2026 Hi Terry, Thank you for taking the time to leave a review! JS Joy S. VP of Human Resources Machinery Used the software for: 2+ years ### "UKG A Great Choice" April 7, 2026 4.0 Great! We came from another provider with awful customer service, so it was great to be able to get the help we needed. Pros It is a great value for the money. Customer support is great, if they don't fix it, the case will not close until you are satisfied. It is also very customizable. Cons There are some weird one off issues that cannot be explained by the support team. However, they do fix it but cannot tell you what/how it happened. I also with UKG was more user friendly for people that do not do well with computers. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing UKG Ready Could not do what we needed it to. Similar to Paycom in our opinion Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) They had poor customer service, were expensive and not customizable. Review Source Response from UKG April 10, 2026 Hi Joy, Thank you for taking the time to leave a review! DJ Donna J. System Specialist Mining & Metals Used the software for: 1-2 years ### "Ease of use" April 16, 2026 4.0 Average, i have to wait too long for support and to log tickets and then to wait for costings that are quite costly to our business. There is no notification if you ask a question to the community. Pros Easy to use, and found alot of positive feedback from workers. The support within the community is helpful sometimes Cons UKG team not understanding our needs and hard to navigate reports. EG- Need to know who has not entered times yet that are scheduled to do so. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Ready Ease of use and it was able to talk to our other system SAP. Switched from [ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) Auditing purposes and to reduce errors from manual entries Review Source Response from UKG April 21, 2026 Hi Donna, Thank you for taking the time to provide feedback! DT Deborah T. Senior Vice President and Chief Human Resources Officer Non-Profit Organization Management Used the software for: 2+ years ### "We love UKG!" April 7, 2026 5.0 Excellent...we have been a customer since 2017 and I would not change for anything. Their support is tremendous and we love the fact that the entire user experience is in one system. Pros All in one software as a service which allows us to customize to fit our needs and scalable as we continue to grow. The app is also great and allows our employees flexibility to move from one job to another. Their customer support is fantastic and we usually get quick turnaround for any issues we may have. Cons The only con is really around the additional cost for modules like the LMS or the AI tools. It hinders us as a nonprofit to be able to utilize some of these tools. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Needed one system due to a merger and was unhappy with the lack of connectedness of ADP's multiple platforms to manage our workforce. Review Source Response from UKG April 10, 2026 Hi Deborah, Thank you for leaving a review! MH Megan H. HR Coordinator Furniture Used the software for: 2+ years ### "UKG Ready HRIS Review" April 8, 2026 4.0 Overall, my experience with UKG Ready has been positive, especially when it comes to access and availability. The system is easy to access when needed, which helps both employees and managers stay on track. I also really appreciate the paperless aspect, as it makes processes more efficient and keeps everything organized in one place. Pros The system is very easy to navigate, even for new users. The time tracking features are reliable and make it simple to manage employee hours. Cons The main drawback of UKG Ready is the occasional bugs and system issues. However, their support team is reliable and does a good job responding to tickets in a timely manner. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) We wanted a one stop shop paperless system. Review Source Response from UKG April 13, 2026 Hi Megan, Thank you for taking the time to leave a review! CT Courtney T. HR Director Hospitality Used the software for: 2+ years ### "Wouldn't Recommend" June 5, 2026 1.0 My Overall experience with UKG Ready was very poor. I often found myself being tossed from person to person, to try to solve any issues within the software. The prices were raised every year. There is no accountability from the software representatives when file errors occur on their end. This platform is not user friendly for managers or employees. Pros My favorite thing about UKG Ready is the UKG community. It's a platform to connect with other HR professionals and ask questions. This is where I found most of the answers to any issues I was having with the system. Cons Payment Services. The payment services portion of this software was not great. We had issues with taxes, paying employees on time and W2 generation. Review Source Response from UKG June 8, 2026 Hi Courtney, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’d like the opportunity to learn more and see how we can help. Please contact us at feedback@ukg.com with additional details, and we'll be happy to assist. LC Lisa C. Onboarding Manager Consumer Services Used the software for: 1-2 years ### "UKG systems are customizable, but not user-friendly to setup." May 28, 2026 4.0 At the time our organization used iCIMs with UKG my role was as primarily an Onboarding Manager, but because of my systems, reporting and analytics background I was often asked to pull reporting for our \[sensitive content hidden\] and this is where my experience with UKG was gained. Pros I liked the customizability of the UKG setup and reporting. Once you learned the system and how to move around, there were really a lot of things you could do to customize it to better fit the needed operations. Cons UKG was not user-friendly. I had to do GOOGLE searches and watch YouTube videos to learn their reporting features. Review Source VR Verified Reviewer Event Manager Events Services Used the software for: 2+ years ### "UKG Ready Review" January 12, 2026 4.0 Overall, I am happy with the app and the fact that it is easy to use and very self explanatory. I also prefer apps as to having to use software on web browsers, so I am happy that there is an app that goes along with the product. Pros I like the ease of use and the fact that there is an app to go along with the software. It is pretty self explanatory when needing to clock in and out and keeping track of my hours I have worked, and still need to work. Cons What I like least about UKG Ready is the fact that it does not allow you to clock in and out unless at work. Being an event manager, working certain events off-site, this is very inconvenient needing to pull out my laptop as opposed to using the app. Review Source TL Tim L. Manager of Information Systems Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great platform for business" April 21, 2026 4.0 Some of our business processes are outside of the built-in functionality of UKG Ready but the integration team were able to make routines that solved our challenging requests. We have not found any use case their team was not able to find a solution for. Pros The platform can do just about anything you need for business. Customer support is very good and normally find our problem fairly quickly once they are engaged. The platform is good about releasing details of issues and bugs so that you can determine if a case is required or not. Cons The platform can do just about anything you need - while that is also a positive in my survey, the availability of so many options can be a challenge if not mapped out properly. Switched from [SourceDay](https://www.capterra.com/p/187682/SourceDay/) The platform was harder to use, difficult to solve our use cases and cost more than UKG Ready. Review Source Response from UKG April 22, 2026 Hi Tim, Thank you for leaving a review! We're glad to hear that UKG can do just about anything for your company. SH Scott H. Director of Business and Employee Relations Hospital & Health Care Used the software for: 1-2 years ### "Positive UKG review" April 22, 2026 4.0 Overall experience is very good. Very helpful when we do have issues and work hard to communicate with us. Pros Ability to communicate with staff continuously. Use of tabs on the home page to bring new ideas and reach our employees. Cons Small hiccups. Things work one week but not the next. Call pay & Holidays in Radiology and lab are still not correct. (We are equally at fault for not following up to get them corrected). FMLA - would love to get FMLA to work correctly, just does not track in Ready. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing UKG Ready I loved the UKG sales team. Great to work with, fun and very patient. Review Source Response from UKG April 24, 2026 Hi Scott, Thank you for taking the time to leave a review. We're glad to hear that your overall experience with UKG has been good. WR Will R. SR. HR Operations Specialist Food Production Used the software for: 2+ years ### "UKG Ready Review" April 15, 2026 4.0 Overall, my experience has been positive it would be great if it transferred the data to our payroll system. Pros It is easy to use for tracking time, schedules, and employee information. It helps keep everything organized in one system and makes it simple to manage daily work tasks. Cons It is not compatible with our current payroll system, so we have to do manual work to process employee payroll, which adds extra steps and time to the process. Review Source Response from UKG April 20, 2026 Hi Will, We're happy to hear that UKG is easy to use for tracking time, schedules, and employee information. HB Heather B. Accounting Specialist Hospital & Health Care Used the software for: 2+ years ### "UKG Ready Lover" April 7, 2026 5.0 My overall experience with UKG Ready is really good. The employees like the phone app and the managers/approvers of timesheets all find it easy to navigate. Pros What I like most about UKG Ready is that it is user friendly. The checklist for payroll or quarter end work are super helpful. Cons The one thing I like least about UKG Ready is that customer service is is outsourced and sometimes there is a language barrier. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor is giving us lots of issues. They didn't have the reporting that UKG offers. Customer service wasn't great. Review Source Response from UKG April 10, 2026 Hi Heather, Thank you for taking the time to leave a review! PC Patrinia C. Director, Human Resources Non-Profit Organization Management Used the software for: 1-2 years ### "Happily Ever After..." November 4, 2025 5.0 My team and I love UKG Ready. We are fairly new clients to the platform. But based upon our previous experiences with other HRIS over the last 10 years - we are finally in a happy place. We still have a few hiccups here and there that we are working on- but overall, we are excited about the plans we have envisioned for our staff using UKG. Pros The ability to customize different modules to fit our company needs. I truly love the Reports. I thought ADP had the best reports until we implemented UKG. Cons Right now, we are having serious issues with GL Module (grant allocations) and our payroll JE. I'm happy that UKG has an integration with NetSuite. UKG is the first HRIS that has allowed us to integrate our NetSuite software. Our payroll JE has been on an Excel spreadsheet for DECADES and we were required to copy one line at a time into NetSuite... couldn't import the JE. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing UKG Ready Flexibility to make the platform our own. We could tailor a lot of the modules to fit what works best for our organization. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Issues with Tax Entities. Every week we were receiving tax notices from various states. Review Source NB Nicholas B. Payroll Manager Food Production Used the software for: 2+ years ### "UKG Review" April 16, 2026 4.0 Generally one of teh best systems I have used over my 20 years in Payroll. Always improving the customer experience. On top of new technology like AI. Pros Ease of Use. Once learned its very simple to set up your needs on this system. Customer support. I think its one of teh best customer support system I have used. Cons Payroll System is an add on. API works well. But nice to have it all in one system Part time hourly rate is skewed due to it needing to flow correctly to Payroll Metrics Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Our company outgrew the capability of MYOB Review Source Response from UKG April 17, 2026 Hi Nicholas, Thank you for taking the time to leave a review! We're glad to hear that you've experienced great customer support. JM Joanne M. Manager Pharmaceuticals Used the software for: 2+ years ### "UKG - Great software. " November 24, 2025 5.0 It is fast and easy. I have my schedules in and set, employees can request times off and I can approve on the spot and they are directly notified. Pros Ease of use definitely. I took just common sense to be able to move around the software easily and offers a lot. Time keeping, scheduling, great workplace management. Cons Was difficult for employees to log in when requesting time off. Perhaps someone with less computer experience found it difficult. Review Source KL Kat L. Manager Consumer Goods Used the software for: 1-2 years ### "UKG needs work" May 27, 2026 3.0 Overall, my experience with UKG Ready has been positive because it makes scheduling, time management, and communication more convenient and accessible from a mobile device. Pros UKG Ready is convenient for checking schedules, requesting time off, swapping shifts, and clocking in or out from a mobile device. Cons The app can occasionally lag, crash, or have login issues, and notifications are not always reliable. Some features can also be confusing to navigate, especially after updates. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Company changed from paycor to ukg due to new management Review Source Response from UKG June 1, 2026 Hi Kat, Thank you for sharing your experience. If you need any assistance, reach out to us at feedback@ukg.com. EB Emily B. Director of Perioperative Services Hospital & Health Care Used the software for: 2+ years ### "Ease of use" December 16, 2025 4.0 I work as a Director with using UKG ready and it is easy to get payroll completed. I would like for the payroll to be able to set my payroll to pending approval when it is due instead of current view only and then going back to timesheets that are ended. Pros Ease of clocking in and out and ease of use. The ability for staff to clock in and out is very easy. They can clock in with an app, time clock by finger print or desktop computer. Cons Time is set on the 100 instead of quarters or 60 minute overall figuring. When employees clock in and out the time is to 100's for example of 8.89. It would be easier for staff to figure their total time worked. Review Source SR Scott R. Payroll Specialist Automotive Used the software for: 1-2 years ### "UKG Ready Review" April 14, 2026 5.0 Great. Everything I need is there to do my job completely and efficient to the best of my ability and knowledge Pros it works well for what we need to do multi state payroll and to have all the employees information at our finger tips Cons nothing i can think of. the only thing is if the system is down and unable to get in to do what I need to do Review Source Response from UKG April 17, 2026 Hi Scott, We greatly appreciate your feedback on UKG! AA Ashley A. RN Mental Health Care Used the software for: 6-12 months ### "UKG Review- seamless" March 10, 2026 4.0 I believe UKG has been one of the easiest and most seamless payroll areas of medical I have worked in. The customer service is also very helpful and quick with responses. Pros The payroll processing is seamless and it is very simple to look at time cards and fix mistakes or add PTO to a day. It shows you each area of the time off you have accumulated and not just a generic message. Cons It was very difficult to get to the benefit section or figure out how to edit your time that was already added. It is simple to fix the time card but getting to the section needed was confusing. Switched from [Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Switching jobs required me to switch systems Review Source NM Noah M. HR Assistant Philanthropy Used the software for: Less than 6 months ### "Ready for UKG Ready" October 24, 2025 3.0 I had a lot of success using UKG Ready during the onboarding process, as I had a high volume of hires while utilize the program. Most of my troubles with UKG came form editing/changing employee information after hire. Pros I liked that UKG Ready had a lot a features that I could utilize for employee tracking, particularly relating to employee management and recruiting. Cons It could be due to the organization not having enough UKG Ready add-ons, but I felt that integration was very poor with the regular version of UKG. The information transfer made no sense to me and I found it made some work difficult. Review Source AF Amber F. Business Office Coordinator Medical Practice Used the software for: 2+ years ### "Simple and User Friendly" September 4, 2025 5.0 Overall, it has been a positive experience for me. I don't struggle too much with technology or applications on your phone. Plus, it is nice that I can check things out at my leisure. Pros Ease of use. Once you have your company code, log in is simple and brings you right to where you need to be. It allows for easy time tracking-I like that I can double check when I have clocked in and out for lunches or the day or, to see where I am at with time for the week. It is like any other personal app with notifications except a little better. When I submit a PTO request through the computer, I get the notification on my phone that the request has been submitted and is pending approval. Confirmation is nice. Cons Nothing really. It is a little disappointing you can't clock in and out from your phone, but I understand limiting that capability. Sometimes people become deceitful. Review Source NW Nathaniel W. Chef Food & Beverages Used the software for: 1-2 years ### "UKG all the way to me " February 5, 2026 5.0 I’m my opinion I found it more worker ready than most apps . Especially with the making funds available per shift sure it maybe only half it’s still very convenient Pros Better than most when it come to time keeping to me in the sense of immediate having more conscience time management also a very useful customer service support system. Cons That the lag between pay to available funds only being 50% is not enough for those who work so hard to earn immediate available Review Source Response from UKG February 10, 2026 Hi Nathaniel, thank you for taking the time to leave a review! We're glad to hear that you find our customer service support useful! Wai-Kit L. IT Support Engineer Financial Services Used the software for: 2+ years ### "Mo mentus platform for seeing progress and achievements across the business" April 21, 2026 5.0 Love Mo in our business, great to see shoutouts and achievements not only for individual but different teams throughout our organisation. Pros Mo is a great platform to share individual and team achievements, while also rewarding colleagues or employees. It is also a great place to share ideas and important information across the business. Cons I don't have anything negative or cons that i don't like about Mo, except for the overall UI which has changed over the years. Review Source SF Sarah F. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Are You UKG Ready? IF NOT, You Should Be!" April 30, 2026 5.0 My overall experience with UKG ready now has been great honestly, it's east and convenient and My supervisor can always go back in and edit the time if need be. Pros I like the ease of using it, I feel like it is much easier to use now that they have had an update on a desktop and a phone! It's so much better now! Cons My least favorite thing about UKG Ready, is the application itself won't let you see ahead and "guess" on what your PTO will be like a week out. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.