# Page 6 | UKG Ready Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is UKG Ready the right Time Clock solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198579/UKG-Ready/reviews --- UKG Ready 4.2 (983) [View alternatives](https://www.capterra.com/p/198579/UKG-Ready/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 6 - Reviews of UKG Ready ## Showing most helpful reviews Showing 126-150 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "This online time keeping system for UKG is incredible" September 18, 2023 4.0 Paper-based or outmoded systems are being phased out in favor of a unified digital hub governed by uniform guidelines. Because of this, we have been able to push for the automation and uniformity of time-keeping. Pros Employee timekeeping for hourly and salaried workers alike. Time and work order information for hourly workers is recorded. Time worked by salaried personnel is recorded, but only for the purposes of allocating allowances and matching task orders. Cons It's possible that you'll hit a roadblock if your restrictions are very intricate. For instance, if your company is subject to CBA regulations, you may need to get inventive with your method or setup. Switched from [HROne](https://www.capterra.com/p/222335/HROne/)[Inova Payroll](https://www.capterra.com/p/147551/Inova-Payroll/) The dashboard's flexibility and user-friendliness are two of my favorite features. The ability to personalize one's view according to one's preferences has been very warmly received. Review Source SD Stacy D. HR & Benefits Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New Workforce Ready User" January 31, 2017 3.0 We have been implementing Workforce Ready since August of 2016. We are doing a phased implementation of all the modules, so the process is still ongoing. Considering that we're still rather new to the system, we are starting to get more comfortable with the product. We've been on many other similar products with competitors and had issues, which caused us to look for other solutions after a few years. This time we really tried to search for a product that we felt would be flexible, allow for modifications, and grow with us, so that we did not have to go through another implementation in another 3 years. Our evaluation process was lengthy, but we are still finding out a few surprises as we've gone through implementation. How things are presented during the sales process, while technically correct, don't necessarily work as we wished them to. The system is very customizable, though. Our implementation team has been great about working through any issues and helping us try and find solutions if there are items we do not like. However, there are some things that we have found that are not able to be changed that were disappointing. Pros It's still a work in process but we have found many things that we do like about Workforce Ready: 1. Customization - This system offers you the ability to customize your screens down to the individual level, as well as creating customized screens for other types of users. So if you want your Managers to log in and see a Timekeeping dashboard with graphs, and your Employee to log in and see employee related actions, and your Benefits Administrator to see a Benefits screen, you can set that up as defaults. Then each person can also customize their screens if they like and save them. 2. Reporting - if you need list style reports then this system offers one of the best reporting tools for easily building and customizing reports. Almost every screen is considered a "report" and you can add and delete columns as needed and then save that for later use, or even make it your default screen. Almost every screen is able to be exported in a variety of formats as well. You can also schedule reports to run automatically, as well as have them e-mailed automatically to Managers, etc. on a routine basis. 3. Notifications - This system offers the ability to automatically send e-mail notifications, reports, etc. for disciplinary actions, attendance tracking, reviews and other items. This is very helpful for our Managers and keeps them up to date on their to-do list. 4. Tools - Workforce Ready does have its own learning system, and they also offer many webinars, customer groups, KronosWorks, and customer sites that allow you to connect with one another if you have similar questions or problems. 5. Modules All Accessible from One Log-in - This was important to us as our other systems required us to log-in multiple times if we were trying to get into the Applicant module or Timekeeping. This is all easily found under one log-in. Very easy and timesaving. Cons As we go through the implementation process there have been a few surprises and disappointments: 1. Reporting - Yes, this is a Pro as far as customization and easy list reporting, but I do wish they had a more complex reporting tool available as well. If you want to have subtotals, grand totals, averages, grouped reports, add in formulas, etc. it is not easy to do in the reporting tool itself and you may have to export the list report out and finish building out the report in Excel or Word to get it how you really need it to be. 2. No Point-In-Time Reporting - This seems like it would be a given, but as we found out after the fact, we cannot do point in time reports. I feel like this is something we would have asked during our evaluation of the product, but again almost all products offer this now so perhaps we made a wrong assumption. 3. System Needs "Polished" - We knew going in that this product did not look as "user-friendly" as some of the other products. We felt like the flexibility of the system made up for it. However, as we are setting up our onboarding, our applicant site, and reviews we are starting to see the drawbacks in this. If you have users who are not as comfortable on a computer, this lack of "polish" and user-friendliness can make it difficult for them to understand the processes, and how to get through the screens. We also do not have the ability to customize the applicant website as much as we would like to help draw in applicants. 4. General Ledger - We came from another provider who did have a great General Ledger product, and this one was definitely a step back. Also, if your GL is tied in with your jobs you do have to have two separate lists in this system - the GL is not linked with the Jobs list in HR. So if someone changes position we have to update it in two places in order to keep the GL correct. This also comes into play if we add new jobs into the system - we have to update two lists. We also had to separate out our overtime into two pay codes since we have the overtime premium going to a different GL code. In our old system, they could have one pay code separated into two GL codes. We did not discover this until after we went live and so our associates started out seeing it one way on their check, and then another way, so it was very confusing for them. 5. On-site Training- This was contracted out to a partner of Kronos. It was not what we expected at all for the price we paid. You are better off to use the items built into the system or do it yourself. 6. Security - Yes, security is a pro, but some of the security set-ups in this system do make it very difficult and frustrating for our associates and applicants to get into the system on a regular basis which is a con. The system will automatically lock out any associate or applicant that does not log in every 14 days. However, the system tends to lock out every new user as well the first time they try to log-in. This is annoying and can make it difficult for those on off-shifts, as they have to contact us to get unlocked and then try logging in again within 24 hours. In addition, it does require you to enter a code if you're getting in on a new computer. It does have the option to check a box and only enter the code every 30 days, but that only applies to that specific computer and sometimes will not work depending on your cookie setting. Since most of our associates work in the plant, they only get on the system to print out check stubs every other week. They have to enter a code almost every time they log on to our public computers. This code has to be sent to their designated phone number or e-mail and cannot be easily changed to another number or e-mail. So if they forget their phone, or don't have their e-mail password with them, it can really make it difficult to get logged on, leading to frustration for them and a negative outlook on the system. Review Source Response from UKG February 7, 2017 Hello Stacy, Thank you for your thorough feedback, we really appreciate the time you took to outline your experiences both positive and what needs to be improved. We are currently underway in two user experience projects and I think your input would be extremely valuable. Would you have time to speak with us further about your experiences? If so, please email me at holly.bouffard@kronos.com – I look forward to hearing from you. All the best, Holly Bouffard Workforce Ready Community Manager AA Alejandro A. HR Generalist Non-Profit Organization Management Used the software for: 6-12 months ### "new user" January 30, 2020 4.0 overall Kronos has been a mixed bag. there are features we greatly enjoy that allows for flexibility, modifications, and different ways of doing this. there are features that seem that should be in the system that are not causing us to add manual work to that was previously automated. the system looks very beautiful, but can require a lot of clicks to get to one spot. there is room for much growth to make it an amazing system Pros the system allows a bit more flexibility in terms of security for different types of users, alerts to employees. we like the calendar option where you can just simply select the date under employee information We are not charged for setting up alerts Recruitment - We like the ability to add, delete, and modify questionnaires once they are active. I like the do to bell list being a one stop shop for employees. We like that the system is just one system as a whole rather than multiple "compatible" systems. Cons it would be helpful if the system had shortcuts such as control S, O to open up things. it would be helpful if you do not have to input slashes on dates. if you can just input it. It would be good if there was an option to create email alert for inventory section sometimes the automatic email reports do not work the way they should there are several sections that are dual entry. it can get repetitive. the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date. making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too. Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations Needs stronger ACA assistance for employers. everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST. Reason for choosing UKG Ready overall, this system appealed to our employees and the HR/Finance teams during the presentation. we liked what was shown to us and it's capabilities. We also liked that the system had a single sign with our Relias Training system (although it turned out, you can only have single sign on from Relias to Kronos not visa-versa). Review Source YB Yevstakhii B. Teacher E-Learning Used the software for: Less than 6 months ### "My expirience of use UKG Ready" April 28, 2023 4.0 I have a positive experience with UKG Ready, particularly in terms of payroll management features. I appreciate the platform's ability to handle a wide range of tasks, from tracking employee time and attendance to processing payroll and managing compliance and regulatory requirements.I also appreciate the platform's customization options, which allow me to tailor the platform to fit the specific needs and workflows of my organizations. The ability to customize fields, workflows, and reports can be particularly useful for businesses with unique or complex HR and payroll requirements.Additionally, I appreciate UKG Ready's customer support, which is consistently cited as being responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum.That being said, I have reported issues with UKG Ready's user interface, which can be somewhat cluttered and difficult to navigate, particularly for new users. Additionally, app has issues with the platform's reporting and analytics features, which may not offer the level of customization or granularity needed to make informed decisions. Pros One thing that I appreciate about UKG Ready is its comprehensive set of payroll management features. The platform offers a wide range of tools for managing employee data, tracking time and attendance, processing payroll, and handling compliance and regulatory requirements.I also appreciate the platform's flexibility and customization options. UKG Ready can be tailored to fit the specific needs and workflows of individual organizations, with customizable fields, workflows, and reporting features.Additionally, I like that UKG Ready's customer support is consistently responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum. Cons UKG Ready is complicated and difficult to navigate. It can take time to learn how to use the platform effectively and efficiently.Another issue is that UKG Ready can be relatively expensive, particularly for small or mid-sized businesses with limited budgets. While the platform offers a range of features and tools, users may find that they are paying for more than they need or use.Additionally, app has a problem with UKG Ready's reporting and analytics features. While the platform offers a range of reporting options, I have found that the reports can be difficult to customize or that they lack the level of detail or granularity needed to make informed decisions. Review Source AE Angie E. Deputy Director Payroll/Hr Liaison Government Administration Used the software for: 1-2 years ### "Overall great product!" March 5, 2020 5.0 I really like Kronos Workforce Ready product overall. I think it would be nice to have a one on one quarterly meeting with someone so I can make a list of the not so important items to go over. I believe there are things this system can do that I have no idea about. I understand the videos and training materials but I do better talking to someone and showing them what I am talking about rather than trying to explain everything in an email. Just my opinion. Pros I believe most of the program is very user friendly. I like that everything is tied into the system, payroll, HR, TLM and applicant tracking. There is a lot more that we can utilize that we are not using yet. I like the audit trail feature so I can tell what the employee is doing so I can help teach them the correct way. I like the Favorites option that I just found out how to use that about a month or so ago. Cons At the time of our purchase, the fire department purchased Telestaff scheduling product that we were told could talk to our payroll system and send information over to Kronos and land on the firefighters timesheet. We have been in implementation for this particular item for almost 2 years now. I do not particularly like the benefit selection process. I think it is very difficult to read the confirmation page, it does not show the dependents without having to reopen it. It is very confusing when selecting dependents and spouses for a plan. I feel it used to be so much easier to maneuver and read your decisions but now it has added another 10 minutes to the process because you are constantly going back to see if your dependents are selected. I am NOT looking forward to open enrollment this year at all. Reason for choosing UKG Ready We had a fantastic sales person that really took the time with us and walked through the process of signing on with APS, at that time now Kronos. She also put on a wonderful demo and it had everything we were looking for and it was in our price range. Review Source VB Vicki B. Finance Manager Libraries Used the software for: 2+ years ### "Honest User Review" June 11, 2021 5.0 I love having an automated software product! I have learned UKG fairly well which was not an easy process. I just don't want to have to relearn it because they decided that they wanted to change how everything looks. That is very frustrating for me as a customer! Pros We really like the online timekeeping, vacation tracking, payroll processing, and benefits tracking. While it is somewhat complicated to get the hang of it, you can process payroll fairly quickly once you have learned the process. Cons Integration was extremely difficult. I also didn't care for the way they handle the training. I felt like it would have better to have some short training segments to help us learn the basic process and where to find things and then schedule for the complete training. Also UKG has been in the midst of a complete overhaul of the look and workings of the software. The new layouts are too large on screen, more complicated to get around in and not easy to see stuff without scrolling a lot. But no matter how many complaints they have received about this, they have went forward with it anyway. Reason for choosing UKG Ready We had signed up with a payroll processing company but they did not do anything to get us onboard and using their product. We finely cancelled them and decided to go with Kronos because the are all encompassing; online timesheets, payroll processing, benefits and accrual management, plus reporting options. Review Source LP Leesa P. Payroll, Benefits & Compensation Analyst Computer Software Used the software for: 1-2 years ### "Promised everything would work with our setups, but only about half was delivered. We've learned to live with it by implementing manual work arounds that put the responsibility employee & the payroll analyst." July 13, 2018 4.0 Pros Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it. Cons It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "UKG Ready stores all HR data in a database" April 6, 2023 5.0 The program is fantastic, and I appreciate being able to manage Payroll, TLM, and Benefits Open Enrollment in one location. UKG Ready eliminates the need for employees to manually enroll and maintain their personal information and leave balances. Pros The information is available to all employees so they may keep it up to date through regular reviews and edits. From a human resources perspective, everything is stored in a centralized database. When it comes to tracking time and managing resources, Kronos has everything a medium to large business may need. Cons There is no drawback, everything functions properly, and it greatly improves the quality of life for Human Resources experts. UKG has highly trained employees who are experts in their own system. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) All of our issues have been resolved, most notably the transition to conducting Open Enrollment using the UKG portal rather than distributing paper forms to employees. Review Source AM Adriane M. Mobile Expert Consumer Electronics Used the software for: 2+ years ### "Kronos Mobile VS Kronos Desktop" May 24, 2019 4.0 The overall experience is positive. I have been using Kronos in the work environment for over 4 years and the software has drastically improved. I feel that additional tweaks on the desktop software could really make a difference in user experience and minor tweaks in the app would make it perfect. I think that the app is great for everyday smartphone users, but the desktop software could really be the most beneficial for management. Pros I love how easy it is to use Krono’s on a smart phone. The Kronos app on both android and iOS are extremely easy to navigate and are not drastically complicated to understand. If anything the app itself is very straightforward and also easy enough to give clear directions to another user. Overall, my favorite thing about this app is the ability to request time off. Putting in a request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Kronos has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to. Putting in the request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Krono‘s has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to Cons I feel that the software is generally straightforward and pretty easy to navigate, but there are just a few features that could use some tweaking or updates. for example when I log into Krono‘s on the mobile app and want to look at my weekly schedule it can be a little confusing since the week is shown in a vertical format rather than a horizontal week format. The reason that this becomes a little confusing is due to the amount of numbers that are showing on one screen in a Vertical list format. For example the schedule would show 9/1 and then underneath, the timeframe for work would show 9 AM to 1 PM. Although I am not dyslexic myself I feel that this could be a little bit more friendly to people who struggle with visual number reception. If it were to show a printable pdf option as well, that could be very beneficial for users who like a tangible schedule. The next thing about Kronos that I would like to discuss is that the application is far more user-friendly for requesting time off than the desktop Kronos software. It’s almost an Easter egg hunt to try to find the option to request time off on the desktop. Additionally, the amount of time it takes to log into the desktop to punch in for work is a bit annoying. Lastly, I wish there was an option for a shift request. For example, if a person wanted to work In the evening as a “request” they could submit it to management to approve. It would be useful for small things. Review Source ED Elaine D. Payroll and Benefits Specialist Hospital & Health Care Used the software for: 2+ years ### "Heritage Communities reviews UKG Ready" June 3, 2021 4.0 We are working hard at getting our employees to do more for themselves. However, most of our employees use the mobile app and need assistance. Pros I do like the detail and multiple tabs for employee records. So many changes recently to the look and feel is frustrating at the moment but I hope it will get easier over time. Cons My biggest complaint is that not all fields are date driven. The fields that can be "added" for changes work fine, allowing us to capture the history of changes without having to pull the audit trail. However, the fields that can only be changed (with no effective date) make it hard to understand the history. We have many employees who change their status often and it would be better if all fields had effective and end dates. Benefits Accrual on the Profile and Tax changes are especially frustrating. Review Source AA Abdelkhalek A. Life & business coach Management Consulting Used the software for: 2+ years ### "UKG review " February 17, 2023 4.0 One of the problems that UKG can solve is the ease of communication with employees and the collection of their data in order to facilitate work with them. Pros The product has good features that make the life of the employees very easy for the kind of work they do, so they can make their information clear and easy to communicate for an active and creative work, and it is also easy to use. Cons All the features I needed are in this product and it is easy to use. I can develop my business through it. Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "The fact that it covers every HR need in one place is a big plus" June 19, 2023 4.0 I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone. Pros UKG Ready is an excellent payroll administration system for small and medium-sized businesses. Payroll duties can be handled conveniently from any location with online access. Customers are able to automate and streamline crucial processes with the use of automation, artificial intelligence and machine learning, integration, higher productivity, and mobile apps. Cons The thing I despise most about UKG is not a fault with UKG per se, but rather an issue that UKG is likely to face: adoption. Adoption is not as robust as it could be because of a small percentage of long-term employees who are reluctant to embrace change. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The quality of my staff's web and app experiences is what I appreciate most about UKG. My internal clients deserve a simple and efficient experience within the system. Review Source Tyler C. Director of Human Relations Facilities Services Used the software for: 1-2 years ### "Great Product and Services" August 15, 2023 5.0 Wouldn't change anything! It has simplified and streamlined all our processes into an easy to use system. Pros A one-stop shop with white-glove service has met every need that we have had. Cons Would prefer the success care training happen earlier in the process. Alternatives considered [Payentry](https://www.capterra.com/p/187127/Payentry/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing UKG Ready Again, UKG met all our needs. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Looking for more service. Review Source DS Daniel S. Managing Partner Computer Networking Used the software for: 1-2 years ### "perfect for small to mid-size companies" March 29, 2024 5.0 Pros UKG Ready is solution that simplifies managing talent, payroll, and time, so teams can concentrate on growth and truly make a difference for their people. The good thing is it also has a phone application. I tried the android version of their app which was very satisfactory. Cons It could be more compatible with large size companies considering the fact that many companies that starts with UKG grow very fast. Review Source AP Ansley P. Deputy Human Resources Government Administration Used the software for: 1-2 years ### "You can't go wrong with UKG" August 15, 2023 5.0 We collected time on paper sheets prior to vetting a software. We went with out payroll software company and they couldn't meet our need for the complex ways we pay our employees. We then did research and really put UKG under a microscope to be sure they were the best fit for us. They have met and exceeded our expectations for time and attendance. We hope to be able to look at their payroll software in the future and see if that might be a better fit for us as well. Pros The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry. Cons It is hard to find things we don't like. I would say things that we might not change would be the appearance of the online layout. It has changed a few times in the short period we have been on it. Just takes a second to find where something is. Reason for choosing UKG Ready We did research some other software's. But UKG was the most user friendly and could handle how we collect time and process payroll. Switched from [Incode Omni](https://www.capterra.com/p/246433/Incode-Omni/) Their time system couldn't calculate our complex payroll. Review Source VR Verified Reviewer Principal IT Project Lead/IT Developer Medical Devices Used the software for: 2+ years ### "UI needs an overhaul!" September 10, 2019 3.0 Tracking time, meeting company financial objectives Pros It saves the previous selections for the time-card rows, which makes it easier to enter time from one time period to the next. Also, it's Java-based and can, ostensibly, run on any platform. Cons 1\. EITHER the columns should auto-size to the larger of the field size and header size and not be sized equally to fit on the display area on the monitor OR it should "remember" the user's preferences when it comes to column size. 2. The pop-up windows (e.g. when looking up "Transfer"/project, entering start/end dates for reports) should open on the \*same\* screen where the "parent" window is. Having it display on the "left-most" display is, frankly, a PIA. 3. The date format in the headers should be time-zone specific (e.g. mm/dd for US/CAN and dd/mm for EU) 4. The list of values for the "Transfer"/project column that pops up when the mouse pointer is placed in that field should not display right away (maybe add a bit of a delay); this would allow users to copy the current value if needed. 5. There should be a more user-friendly way of exporting the data for any time frame (say, into Excel) that makes it easier to manipulate the exported data (e.g. pivot tables, aggregate functions, etc.) the current UI does not provide this capability and the "report" is practically unusable. 6. The tool does not function in Chrome and repeatedly asks for Java to be installed (which it already is). Likely means that the tool needs to find the JAVA\_HOME environment variable and use that to run. Review Source Response from UKG December 3, 2019 Greetings, Thanks so much for your review. We have spent a considerable amount of time updating the new user interface and would love to be able to give you a demo if you have not started using it. There are also great resource on the Community New UI page found at (https://community.kronos.com/s/newui) Please email me at Alaina.froton@kronos.com and we can set you up with a Kronos Expert to help with any questions you may have. Thanks again for your review Alaina Froton Customer Marketing Specialist tK tim K. member specialist Civic & Social Organization Used the software for: 1-2 years ### "not user friendly " May 9, 2024 3.0 not the greatest. not very user friendly. It could be a lot more user friendly Pros some features work very well. if you just gotta check a work schedule Cons so much here, overall ease of use is poor. the simplicity of it is so poor. Review Source SR SCOTT R. Director - HR Support Sports Used the software for: 6-12 months ### "Buyer's remorse - However I will update review in 6 months. My view may change. " November 18, 2019 1.0 100% of our admin staff working with the new Kronos system is unhappy with it. We all agree that it seems like it is too complicated. We came from PayCom and it was soooooooooo intutive. So straight forward. And much cheaper. Kronos needs to come up with 5-8 templates that are a basic look for how the build-out would look. I think when they try to be all things to all clients they end up being overly complicated. They need to reduce 80% of the options. In hindsight we should have purchased a simpler system. Pros The potential is what I like most. The demo team from Kronos, during our research phase, far outshined the competition on how Kronos would make our lives better. However, that is not the case in reality. I will update this review in 6 months to see is this is improving. Customer service is trying to help. But literally every day is a struggle. Cons \* Too many options \* Too many drop-downs \* Too complicated \* Can't drag and drop \* The set-up process was entirely from scratch with no examples to go from, no best practices \* NOT INTUTIVE in the slightest \* Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years \* Company seems too large to be nimble \* We invested well over 500 EE hours in set-up? Do you want your staff doing that? \* I feel like we are at the programmers level, this barely seems like software from this decade \* Customer serve gives off the vibe we should know more than we know Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We also used When I Work for scheduling and we wanted to bundle everything up into one. So we wanted onboarding, scheduling, payroll, HR, and benefits in one system. Review Source Response from UKG November 21, 2019 Hello Scott, Thanks so much for taking the time to review Workforce Ready. We understand you are having some issues with the Workforce Ready product and want to work with you on how to resolve these issues. We have contacted your sales rep and they should be reaching out to you to get more of your feedback within the coming days and schedule a one on one session. If you have any more feedback that you'd like to share please feel free to contact me at Alaina.Froton@kronos.com Thank you again for your review, Alaina Froton Customer Marketing Specialist MP Majeeda P. HR Generalist Recreational Facilities and Services Used the software for: 6-12 months ### "A good software but not unfortunately designed for Park Districts." August 23, 2019 3.0 I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions! Pros There was some level of customizing available. Cons It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing UKG Ready Other products did not have as many offerings as Kronos in the same company. We were hoping (and were told) that Kronos was going to be very customizable, and an all-encompassing software that could become our main source of recordkeeping, applicant tracking, performance management for our employees. If we were happy with the product, we were even contemplating using payroll, time and attendance, etc. Review Source Maeghan T. Security Guard Hospitality Used the software for: Less than 6 months ### "Best work app to have." November 17, 2023 4.0 So far I have had no issues with the essentials of UKG Ready. I have been thrilled to have control of when I clock in and out, submitting missed punches, and submitting time for work related courses completed at home. This has become my favorite work related app. Pros It is fairly easy to use even for the employees who are still new to the modern day mobile devices. Having my time clock in my hand made my job easier to get to and my day easier to end. Cons I would like to see tutorials available for functions that aren't used frequently. If someone isn't used to requesting time off, they can get a bit confused with the layout of the screen. Review Source CE Connie E. Administrative Resource Planning Analyst Individual & Family Services Used the software for: 2+ years ### "Kronos WFR is Amazing" May 7, 2019 5.0 One of the things Kronos worked hard with us was to get our Weighted Average Overtime process set-up. We are semi-monthly payroll and this sometimes creates some issues. Kronos worked with us determined to find a way to make this work and they didn't stop until it was resolved. We also do a Allocation report and Kronos Support help us get a report put together to pull out our monthly allocation by labor cost departments. They did not quit working with us until this report was what we needed. It actually turned out better than what we had in the past. Some of what we do as a company is sometimes different than the norm. Kronos as worked with us on each of this things so that the program works for what we need to get things done in the most efficient way possible with the most accurate information. I personally would not want to go to another Software Company. Pros We have been with Kronos family since around 2000. In 2015 we transition from Kronos Central to Kronos Workforce Ready. During the time with Workforce Ready, I enjoy how they are constantly changing and updating to stay up on current trends. The best part is that with all the changes, we are able to update and move to the new functions without any issues. If there is something we are not sure of, a request for support is available with a knowledgably support tech to help us get to the next level. Kronos Workforce Ready is able to keep us up to date with the latest technology trends and required reporting. Creating reports and pulling information has never been easier. Basically I have found that whatever I think of, Kronos can do it. Cons We were one of the first jumping on board with Kronos Workforce Ready in 2014 when things really started taking off for this program. So our implementation was a little stressful, but Kronos listen to us and has worked hard to resolve the early implementation issues. Support has improved and it is more than support when they are called they are full of suggestions to help improve processes that are used. Review Source JS Jennifer S. Bartender Food & Beverages Used the software for: 2+ years ### "Ukg payroll" July 6, 2023 5.0 Pros I like the ease of use. I navigated to the app or website very easily. And when it came to my payroll everything was all in one place. My pay stubs. My vacation or sick time. My hours at work. And also was able to access my w-2s and get them as soon as they've been released rather than wait for them to come and the mail. Cons From my experience I haven't had anything I did not like about the ukg site or app Review Source LH Lauren H. Construction Coordinator Construction Used the software for: 2+ years ### "UKG Ready is a great payroll management solution for a mid-level company!" December 29, 2022 5.0 Pros I like that you can manage all staff payroll from anywhere you have computer access. I like that the staff members can login and access all of their financial info, and print pay stubs etc from anywhere. Cons I do not like that you have to change your password every 90 days. It is very easy to get locked out due to this and you have to contact an administrator to reset it. I understand why, but I wish there was a way to make this aspect run a little smoother once you get locked out. Review Source MO Michele O. HR Assistant / Executive Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Workforce Ready" July 7, 2017 4.0 This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program. Pros After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded. Cons I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly. Review Source Response from UKG September 8, 2017 Hi Michele – I love to hear that your HR team is making great use of the product. It is fantastic that you have a go-to person in accounting for pulling reports when you need them, but I wanted to highlight some key resources we have available to help you further with your reporting needs. We have a reporting best practices webinar available to all our customers and we also offer instructor-led classes on reporting. If you are interested I would be happy to share further details and a link to the webinar with you. Please feel free to send me an email at holly.bouffard@kronos.com – I look forward to hearing from you! All the best, Holly Bouffard Community Manager, Workforce Ready BB Bruce B. Technical Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Flexibility to Customize According to Your Needs" August 16, 2019 4.0 We are using time-sheet entry notes for our users to document their activities with customers. These notes in turn make their way onto our billing statements to our customers . This saves countless hours of work for our billing department. Pros Workforce Ready is a very robust time and labor application that can integrate seamlessly with your payroll solution. The granular configuration options allow the administrator and/or implementation team to set up their timekeeping solution according to their individual needs. Moreover, by mixing and matching profiles within the different areas of configuration, one can fine tune options by departments or individual employees if necessary. Cons Perhaps it is unavoidable but with the extreme level of flexibility comes also an extensive admin interface that could take a good amount of time to fully grasp. An administrators with years of experience could easily expect to still be learning new and better ways to complete tasks. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing UKG Ready Primarily experience. I have worked with this team for many years and am very familiar with the emphasis they put on customer service. Just today, there was a brief (90 minutes) outage caused by a DNS problem. As soon as it was reported to me, I knew that I could log in to the customer service portal and immediately be informed with all available information about the problem as well as when the next update would occur. These folks run a tight ship. Review Source Similar Products Featured