# Page 7 | UKG Ready Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is UKG Ready the right Time Clock solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198579/UKG-Ready/reviews

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UKG Ready

4.2 (983)

[View alternatives](https://www.capterra.com/p/198579/UKG-Ready/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 7 - Reviews of UKG Ready

## Showing most helpful reviews

Showing 151-175 of 983 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PV

Prakadeesh V.  
Senior Executive  
Information Technology and Services  
Used the software for: 2+ years

### "UKG Ready Review"

June 19, 2023

5.0

Using this only manages my timesheet and attendance and leaves.

Pros

UKG Ready is an exceptional workforce management solution that streamlines HR Process with its comprehensive features. From time tracking to payroll management, it offers a seamless experience, ensuring efficiency and accuracy. With its user-friendly interface and robust functionality, UKG ready is a top choice for organizations seeking a reliable HR solution.

Cons

I did not face any challenges as of now. Everything working fine.

Review Source

IJ

Ikiera J.  
Call center  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "UKG REVIEWS "

January 10, 2024

5.0

I love the software, I used while working at a call center, it’s not the easiest site to use but once you play around with it for a bit, you get the hang of it. I loved being able to access all my paystubs & direct deposit information in one place.

Pros

I love how I can access all my financial information & data on this site

Cons

I don’t like how it’s not beginner friendly, you have to play around with the site for a bit just to get adjusted to how to navigate through it

Review Source

JC

Jamie C.  
Payroll / HR Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Avoid UKG"

July 28, 2022

2.0

Terrible. Read my paragraph in "cons".

Pros

They do have some nice features such as being able to store everything we need about a particular employee. Payroll function isn't bad, but it's not user friendly.

Cons

Almost everything. Especially that You cannot build custom reports. If you want a custom report, their implementation team has to do it. It took them almost an entire year to build us a report that pulls in name, title, salary and YTD bonus & commission amounts. I was able to create this for myself in 2 minutes with ADP. ALSO they will not allow you to change a "termination date" for anyone. You have to "rehire" and then term again. This is RIDICULOUS. I could go on for hours about what I don't like. Do not recommend this to anyone.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Upper management decision

Review Source

DB

Devan B.  
Document Control Analyst  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Worked great until we reached the Labor Level limit"

October 2, 2018

3.0

Pros

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Cons

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Review Source

LM

Lisa M.  
HR Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Kronos Review"

August 16, 2019

4.0

I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.

Pros

I've used time and attendance systems before and generally like them.

Cons

We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Ready

We had abandoned Kronos before because there was apparently some communication that due to our complicated rules, Kronos could not accommodate us. There was a perception that the right team was not in place before to make this happen (on both sides). Given the difficulties we are still having to try to go live, I am concerned. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through.

Review Source

KR

Kodi R.  
Training Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Total headache"

November 5, 2020

2.0

Our organization used excel sheet timesheets that were printed/signed/sent off prior to kronos. Kronos was an upgrade from this outdated process for the sheer fact that it is web-based electronic timekeeping getting the entire complex company into one central timekeeping software. Its been a total headache to implement though, and is not user friendly. As a Supervisor in Kronos responsible for reviewing and approving my team's timecards - it is nice to have it accessible on the app in case I am not in the office when timecards need approval. Other than that though, I would never choose this product if I was in the position to make that call in the future. I am pretty tech savy, but I find this difficult to navigate & that it is even harder for employees that did not grow up on computers. Not a fan.

Pros

\- free app for employees to use on their phones -web-based -seeing my team in one spot on my homescreen

Cons

\- not user-friendly -difficult to navigate - really dislike report section & constantly have to review my notes to get reports to run properly - many times a punch in/out showed it took on the app, but not on the website

Review Source

Response from UKG

November 11, 2020

Hello Kodi, We appreciate you taking the time to provide us with your feedback. We are sorry to hear that UKG Ready is not meeting your expectations. I would suggest reaching out to your Sales Rep., or Customer Success Manager to see if there is anything that we can do to improve your experience. If you would like me to connect you to your UKG Account team, or have any additional information you would like to share please reach out to me directly amanda.boyle@ukg.com Thanks! Amanda Boyle Customer Marketing Specialist

SW

Susan W.  
Assistant HR Director  
Medical Practice  
Used the software for: 6-12 months

### "Less than satisfied"

May 30, 2017

2.0

We implemented and went live 1/1/2017 with Time and Attendance and Scheduler. The Scheduler had so many features missing on 1/1/17, we had to postpone implementation until the 4/1/17 release date. Every time we ask a functionality question, the answer is "That's a good idea, maybe we can incorporate that in a later release." Not necessarily a good response, when someone is paying you to use software and your question is something you said it could do in the demo. The 3 months worth of credit for our billing I have yet to see applied to our account. And there are the time clocks, well 5 months in and I am working on getting my third one to see if it will work correctly. First one we bought was compatible with barcodes. We purchased barcodes from a Kronos recommended supplier to fine out they were not compatible with the new clocks. When told we should have sent them in to be tested, I had the response "but we bought them where you told us to buy them." Then, we sent our proximity badges in for evaluation to change from a barcode scanner clock to a proximity badge scanner. Almost a month to get the test results that they worked with the clock, another month to get a correct order form to sign, then 3 weeks to ship to us all to find out Kronos ordered us the incorrect time clock reader. So I am almost 3 months into a process that has been a huge waste of my teams time. We use a small portion of this product and will think twice before we ever expand it.

Pros

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Cons

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Review Source

Response from UKG

June 27, 2017

Hello Susan, Thank you for your candid feedback. I apologize for the experience you have had thus far with the Workforce Ready solution. I have escalated your feedback to the appropriate stakeholders, and I welcome you to contact me directly so that we can speak further about what you would like to see in the product and submit these ideas to our product management team, as well as help resolve the issues you have been experiencing with our time clocks and support. Please do not hesitate to reach out to me via email at holly.bouffard@kronos.com. All the best, Holly Bouffard Community Manager, Workforce Ready

DS

Daniel S.  
Managing Partner  
Computer Networking  
Used the software for: 1-2 years

### "perfect for small to mid-size companies"

March 29, 2024

5.0

Pros

UKG Ready is solution that simplifies managing talent, payroll, and time, so teams can concentrate on growth and truly make a difference for their people. The good thing is it also has a phone application. I tried the android version of their app which was very satisfactory.

Cons

It could be more compatible with large size companies considering the fact that many companies that starts with UKG grow very fast.

Review Source

LK

Lauren K.  
Call Center Employee  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Works great for some features, terrible for others"

November 15, 2022

2.0

Frustration and annoyance

Pros

I like that many features are together in one "hub." Many of the features are easy to view.

Cons

I really dislike how poorly the "punch" works. The website times out multiple times a day when trying to reach the punch screen. It also sometimes will not record your punch even if did press the button and it says it has recorded it. This is such a hassle and annoyance to me that it trumps the features I actually like about it and I honestly wish my company would use something else.

Review Source

CL

Christine L.  
Operations Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG review 2023"

July 6, 2023

4.0

UKG has helped to keep employees accountable, made reviews easier to complete and overall has been a great product.

Pros

The ease of time keeping and adjustments to times, missed punches etc.

Cons

How to get to some information is confusing at times.

Review Source

TJ

Thomas J.  
Payroll/Operations Manager  
Package/Freight Delivery  
Used the software for: 2+ years

### "My Opinion"

August 27, 2021

5.0

I have had a wonderful experience with UKG Ready ever since we became a partner in 2016,2017ish - This is by far the best Payroll/Time/HR platform I have ever used

Pros

I love the Software & how customizable it is, however more importantly I love the software support. The Support team is the best II have ever had the pleasure to work with & very knowledgeable of the entire platform (UKG Ready is ours)

Cons

Sometimes the "look & feel" updates confuse our clients & cause a boat load of calls when an update happens. It is too time consuming to make \\a standard operating procedure on the updates because they happen so frequently. It would be awesome if UKG could release a "Guide" on the new look & feel so we can pass along to our clients when an update happens

Review Source

VR

Verified Reviewer  
Systems Administrator III  
Higher Education  
Used the software for: 6-12 months

### "Moving to Ukg Ready from Kronos Workforce Central"

January 16, 2024

5.0

Responsive support, an excellent Team atmosphere. they have been very helpful with our many custom needs

Pros

the interface is much better than we had, filter groups really help. making reports and customizations are much improved

Cons

there is a learning curve to the product, but it is worth it.

Review Source

VR

Verified Reviewer  
Cleaner  
Hospitality  
Used the software for: 1-2 years

### "Work platform "

October 30, 2022

5.0

Pros

Software is easy to use for anyone. Gives you everything you need to use or know about your job.

Cons

The only thing that is complicated would be the logging in from different devices.

Review Source

SR

Stephanie R.  
Assistant Director of Finance  
Government Administration  
Used the software for: 2+ years

### "Easy to Use Payroll & Time Management Solution"

August 15, 2023

5.0

Pros

The product is easy to use and the home screen is customizable so you have easy access to the most frequently used features and reports. UKG also offers a wide variety of training/education opportunities, including free webinars.

Cons

It would be helpful if Kronos/UKG allowed multiple tabs open, especially when reviewing timesheets for approvals and making sure there aren't any timesheet change requests or time off requests pending approval. As soon as you try to open a new tab, it forces you to close the original tab. Additionally, UKG is not fully integrated with New World ERP and the accrued/used time off balances are not always accurate.

Review Source

LZ

Lara Z.  
Associate Professor and Curriculum Designer  
Education Management  
Used the software for: 2+ years

### "A great program for payroll management, time management, and transparency of tax documents"

July 18, 2023

5.0

We have used this for many years and have never had any issues or bad experiences with the program.

Pros

It is easy to use online, as well as user-friendly, with links and sublinks to each particular part of time and payroll management.

Cons

nothing - the program is perfect for what our needs are as a midsized company

Review Source

VR

Verified Reviewer  
HR Coordinator  
Education Management  
Used the software for: 1-2 years

### "Superb Customer Service"

August 15, 2023

5.0

Having used an alternate UKG program in the past, I had a hard time adjusting to a new interface. At first, I thought the number of options were overwhelming and was not a fan. However, the customer service team ALWAYS helps me find exactly what I need. They are kind, courteous, professional and knowledgeable. Between the Learning Center and the chat feature, I am becoming more and more comfortable each day!

Pros

The number of options for data and reporting. I like the ease of having so much available in just one program.

Cons

Searching for certain topics is not always easy in the learning center. I find the results to be irrelevant to the actual issue.

Review Source

FP

Felicia P.  
Warehouse Rep  
Telecommunications  
Used the software for: 2+ years

### "Check In Time"

July 23, 2023

5.0

Overall, my experience with UKG Ready is much easier than the other software used prior. UKG Ready is a working software. You don't have to worry about constant maintenance upgrade, no delays with time input. Its just user friendly all around. I recommend this software for time keeping. THE BEST!!!

Pros

The UKG Ready software is easy to use. Its impossible to make any mistake. It does all the calculations with the time input. If there's a miscalculation the software will let you know immediately and wont complete the time keeping task without notifying you as why. You can fix, its easy to use and understand.

Cons

Its not much of a big con but I would prefer that when you input your time, there is an AM or PM option to click on instead of typing it in manually. Not much of a big con.

Review Source

RS

Ravi S.  
Cloud Service Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "UKG review. "

November 20, 2022

5.0

My overall experience is great with UKG. All the amazing features are there in UKG. It is easy to user and user friendly. And it is one the best tool for payroll management, leave management and HR management. We can write details goals and managers can review on it. We can clock the time in UKG and maintain the employee personal data.

Pros

This software is easy to use and user friendly. And almost all the features are available for payroll management, leave management and HR management. The best part is that we can use this software for appraisal as well wherein employee performance assessment, goal setting and ratings can declare into this.

Cons

Some features are missing wrt. time management and need some improvement on this. Rest all are good.

Review Source

VR

Verified Reviewer  
Finance Director  
Food Production  
Used the software for: 6-12 months

### "had niet mogen voorgesteld / geïnstalleerd worden voor ons type organisatie"

May 9, 2023

1.0

Pros

gebruiksvriendelijke app voor de "gewone" gebruikers (alhoewel, als hun uren nooit correct staan zijn ze daar weinig mee)

Cons

het projectteam was junior en niet op de hoogte van de Belgische Sociale wetgevingImplementatietijd duurde veel langer dan voorzienOnvoldoende overdracht van openstaande issues na de go live naar de helpdeskOok na de go live blijven er nieuwe problemen opduiken waarbij voortdurend manueel door onze eigen mensen moet ingegrepen wordenAanpassingen worden voortduren tenietgedaan bij een nieuwe update van het pakketMensen zijn zeer moeilijk bereikbaar of reageren zelfs nietHet pakket is niet geschikt voor complexe productie omgevingen, dit had men op voorhand kunnen aangevenHet systeem is zeer traag en vraagt heel veel handelingen

Reason for choosing UKG Ready

De mensen van Kronos stelden UKG Ready voor als de perfecte opvolger, dit was het echter allesbehalve

Review Source

SH

Sarah H.  
Supervisor  
Entertainment  
Used the software for: 2+ years

### "Needs some improvement "

November 16, 2023

3.0

Pros

I like the only feature and that keeping track of my weekly tips. Now since my company has a lazy person who only does it by the week instead of day too day. This is the only feature that is updated on a semi regular bases.

Cons

When information needs to be updated trying to talk to IT to change it , is like going through nation security.

Review Source

MT

Marek T.  
CEO  
Financial Services  
Used the software for: I used a free trial

### "UKG Ready Review"

May 24, 2023

5.0

The software provided a comprehensive solution for managing HR and workforce-related tasks. The ability to centralize employee data, automate time and attendance tracking, and streamline payroll processes significantly improved efficiency and reduced administrative burdens. The customer support offered by UKG Ready was responsive and helpful in resolving any issues or inquiries. While the user interface had its complexities, with proper training and familiarity, I found UKG Ready to be a powerful tool for managing the HR needs of an organization. In summary, UKG Ready has been instrumental in enhancing HR processes and facilitating better workforce management.

Pros

One of the things I liked most about UKG Ready was its comprehensive suite of HR and workforce management features. The software offered a wide range of tools for managing employee data, time and attendance, payroll, benefits administration, and performance management. The integrated nature of the platform made it easy to centralize and streamline HR processes, resulting in increased efficiency and accuracy. Additionally, the robust reporting and analytics capabilities of UKG Ready provided valuable insights into workforce trends and helped in making data-driven decisions.

Cons

While UKG Ready had many positive aspects, one thing I liked least was the occasional complexity of the user interface. Navigating through the various modules and configuring settings could be overwhelming, especially for users who were new to the system. The learning curve for mastering all the functionalities of UKG Ready could be steep, and it sometimes required additional training or support to fully leverage the software's capabilities. However, with time and practice, these challenges could be overcome.

Review Source

SH

Sandy H.  
HR Generalist  
Computer Software  
Used the software for: 1-2 years

### "An Expensive Letdown"

October 23, 2018

2.0

Honestly, just go with ADP and pay more. At least they will be able to help you more with compliance. Kronos was such a letdown and the system looks so antiquated.

Pros

Kronos has some good report features and a lot of the onboarding documentation is easy to collect. You do have the benefit of being with a larger company so they have more customer service people, too, and they have people who specialize in certain areas to give you better help.

Cons

Oh, there are too many to count: - Their compliance features pale in comparison to ADP. They will say they can comply with all state-mandated sick-leave laws, but it requires so much manual work on the backend that you kind of wish you could just do it elsewhere. A huge pain if you operate in many states. - Their "customized fields" that they tell you about in an RFP just don't exist. Anything you need done that doesn't fit within their standard guidelines just won't happen. - If you like reporting on headcount and HR metrics the way that Kronos does it, you're fine. Otherwise you have to attempt to build a report with their service team (which can take weeks) and then export it and then get the data you want. It's just not acceptable given how much you pay for the service. - Don't get me started on their "documents." If you need to send out a bulk request (i.e. when EEO season rolls around) Kronos can only send out a general reminder to have people check their inbox, and then people have to be smart enough to go in and do it. The reminders for this suck too.

Review Source

LM

Lindsay M.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Big Company Technology - Small Family Feel"

March 10, 2017

4.0

As a new user of Kronos - I have been impressed with the value placed on customer service and community support. Workforce Ready is a newer platform and as with all changes, there are a few glitches; however, the tech support and responsiveness makes you feel as though the system issues are minor and worth it. Every single time we call for assistance, the experience is helpful rather than stressful. Product wise - I love the cloud technology and the community features. One of my favorite features is the export option. When first using the product I kept looking for where to "Run Reports" for basic info - when I realized I could manipulate the columns and then just export the data I was looking at I was thrilled. It isn't complicated, doesn't require that I run a bunch of numbers - I just pick what I want to know at that moment & export the file. Then I can easily sort/filter the excel data as needed. I also appreciate the ability to search by multiple details - other platforms require the last name only, but WFR let's me search by multiple features - including the exact name or "starts with". I still have a lot to learn about the system and am anxious for the upgrades and suggestions to be implemented (like the ability to click back/forth between pages as you move through a file without having to go back to the home page); however, I'm pleased with the product and love the relationship - so as long as the focus stays on technological advances, combined with stellar customer service - Kronos will get my vote at the executive table.

Pros

PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!

Cons

Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

Review Source

DR

Dominic R.  
Senior Manager, Finance, Systems, and Analysis  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Kronos Review"

June 26, 2023

4.0

It's sufficient.

Pros

The RestFul API to pull reports. I am able to pull CSV reports via the web. Then transform the data in python or an FTP site.

Cons

Seems very basic with different modules. Not a lot of customization.

Switched from

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Pricing.

Review Source

HH

Harleen H.  
HR Generalist  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "UKG Ready review"

August 15, 2023

5.0

Pros

Very easy to use, the search feature is very helpful for looking up information

Cons

Cannot search information on Terminated employees, have to pull reports to search their information

Review Source

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