# Page 8 | UKG Ready Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is UKG Ready the right Time Clock solution for you? Explore 1140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198579/UKG-Ready/reviews --- UKG Ready 4.2 (1140) [View alternatives](https://www.capterra.com/p/198579/UKG-Ready/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Page 8 - Reviews of UKG Ready ## Showing most helpful reviews Showing 176-200 of 1140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jeffrey B. Owner Consumer Goods Used the software for: I used a free trial ### "Ukg and me" November 19, 2024 4.0 Ummm it's setup so that you finish your task quickly Pros The design of the app itself was a good ideal Cons Not to much to say negative about it.... Review Source JB John B. Security Ambassador Hospital & Health Care Used the software for: 6-12 months ### "The Standard in Time management" September 3, 2024 5.0 Great overall experience, my go to for scheduling and time off requests Pros Ease of use, very clear and concise. I use it frequently Cons The only con so far was That i didn't use it sooner Review Source VR Vitór R. Digital Adoption Specialist Professional Training & Coaching Used the software for: 1-2 years ### "Peers recognition and rewarding platform" August 13, 2024 4.0 Pros Good and adequate documentation for us to onboard and start using the platform easily. We use it to encourage and appreciate each other success or important event for our peers. We also can collect Mo's point that we get from recognition message and exchange it with reward. Cons Mo work very well in changing our workplace mood and culture. I have no dissatisfaction or dislike with this platform. Review Source RS Ribeiro S. Sales Executive Construction Used the software for: 1-2 years ### "Modern solutions for employees recognition platform" August 9, 2024 5.0 Pros Mo gives colleagues a platform which we can appreciate and give recognition to our fellow team and peers. It help to improves their relations and connection when their own team members is recognizing their success. Reward is the additional bonus from the recognition that they received. Cons No least liked about Mo. It is easy to sent recognition message to peers and to redeem reward or incentives from the collected points. Review Source HA Hidayah A. Head of Digital Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Recognize employees progress and success" August 1, 2024 5.0 Pros Easy to understand how to operate the platform, especially to sent out encouragement message to colleagues and gifting them with point that they can collect to redeem rewards. We are happy that our hard work is being recognize by the manager. Cons Not many option for reward that can be choose for my region. I keep redeem the same type of reward and it is getting boring. Review Source SH Sazali H. Warehouse Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Appreciation platform for employees" August 1, 2024 5.0 Pros Mo has improve relationship between colleagues and their superior and make it easy for them to communicate in casual platform. Manager can track and measure worker performance and reward their success with incentive that is available on the reward catalogue. Cons Mo is a good recognition platform and I have never encounter any issues while using it for he past 2 years. No dislike from me and my organization. Review Source IK Ian K. Cook Food & Beverages Used the software for: 6-12 months ### "Ukg generic but quality " August 26, 2024 4.0 Better than some other applications, i didnt mind it Pros Fairly streamlined, and pretty easy to get through. Cons Hard to compare note between pages, load kind of slowly Review Source FH Fazilah H. Warehouse assistant Hospitality Used the software for: 1-2 years ### "Amazing system to reward and recognize employees" July 29, 2024 5.0 Pros Feel appreciated after getting reward and recognition from my superior for my hard work and mu hustle is getting known. Able to choose my own reward that I want and it is sent instantly on my email. Cons I have nothing that I dislike with Mo. Everything is still ok and work correctly. Review Source JR John R. Corporate Director of Human Resources Hospitality Used the software for: 2+ years ### "Like Having A 24/7 Employee Who Never Calls In Sick" November 7, 2023 5.0 My experience has been phenomenal. I have a wonderful working relationship with a number of team members and have even gotten to speak 1 on 1 with the \[sensitive content hidden\] of the Company. I have not seen any other major company where the \[sensitive content hidden\] is that available AND willing to talk to you, Pros UKG Ready is a highly customizable solution. Like a buffet, you can take a little of this and a little of that to get the features and functions you most want or need. The system is also highly scalable and expandable. We have added on more features over the years and it is a seamless integration with existing data when adding on. The support team is Best In Class. I feel like I have my own support team when I have a question or I have broken something because I didn't read some of the support tools available. This support team is assigned to your company so you always know who you will be working with. Cons I have nothing negative to say about UKG Ready. It is a powerful tool which works for you 24/7/365. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing UKG Ready Ready seemed to have all of the features we were looking for and the support to back it up. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Cost and support was slipping. It made sense to do an RFP and we ended up with UKG Ready. Review Source EC Elaine C. Cluster Operations Manager Gambling & Casinos Used the software for: 2+ years ### "Cluster Operations Manager " November 12, 2023 5.0 Overall I am very satisfied with the Mo, how it works and its user friendly layout. It is easy to navigate and offers a great platform to facilitate reward and recognition in real time across the organisation. Pros I love the platform, its functionality and its ability to facilitate reward and recognition to colleagues both at a local level and across the organisation. Its very user friendly and easy to navigate and is a great tool for colleague engagement and making people feel valued. Cons The only downside I would say is that is can sometimes take a while for new colleagues who join the business to pull through as active on the platform. Speeding this process up would be beneficial and offer a better service. Review Source Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "This online time keeping system for UKG is incredible" September 18, 2023 4.0 Paper-based or outmoded systems are being phased out in favor of a unified digital hub governed by uniform guidelines. Because of this, we have been able to push for the automation and uniformity of time-keeping. Pros Employee timekeeping for hourly and salaried workers alike. Time and work order information for hourly workers is recorded. Time worked by salaried personnel is recorded, but only for the purposes of allocating allowances and matching task orders. Cons It's possible that you'll hit a roadblock if your restrictions are very intricate. For instance, if your company is subject to CBA regulations, you may need to get inventive with your method or setup. Switched from [HROne](https://www.capterra.com/p/222335/HROne/)[Inova Payroll](https://www.capterra.com/p/147551/Inova-Payroll/) The dashboard's flexibility and user-friendliness are two of my favorite features. The ability to personalize one's view according to one's preferences has been very warmly received. Review Source GR Graeme R. Senior Systems Administrator Machinery Used the software for: 1-2 years ### "Good product, room for improvement" July 4, 2024 5.0 Pros Desktop web access is great, full features works really well Cons Mobile web access, not so great. Sections of screen not visible and could use improvement, Review Source SD Stacy D. HR & Benefits Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "New Workforce Ready User" January 31, 2017 3.0 We have been implementing Workforce Ready since August of 2016. We are doing a phased implementation of all the modules, so the process is still ongoing. Considering that we're still rather new to the system, we are starting to get more comfortable with the product. We've been on many other similar products with competitors and had issues, which caused us to look for other solutions after a few years. This time we really tried to search for a product that we felt would be flexible, allow for modifications, and grow with us, so that we did not have to go through another implementation in another 3 years. Our evaluation process was lengthy, but we are still finding out a few surprises as we've gone through implementation. How things are presented during the sales process, while technically correct, don't necessarily work as we wished them to. The system is very customizable, though. Our implementation team has been great about working through any issues and helping us try and find solutions if there are items we do not like. However, there are some things that we have found that are not able to be changed that were disappointing. Pros It's still a work in process but we have found many things that we do like about Workforce Ready: 1. Customization - This system offers you the ability to customize your screens down to the individual level, as well as creating customized screens for other types of users. So if you want your Managers to log in and see a Timekeeping dashboard with graphs, and your Employee to log in and see employee related actions, and your Benefits Administrator to see a Benefits screen, you can set that up as defaults. Then each person can also customize their screens if they like and save them. 2. Reporting - if you need list style reports then this system offers one of the best reporting tools for easily building and customizing reports. Almost every screen is considered a "report" and you can add and delete columns as needed and then save that for later use, or even make it your default screen. Almost every screen is able to be exported in a variety of formats as well. You can also schedule reports to run automatically, as well as have them e-mailed automatically to Managers, etc. on a routine basis. 3. Notifications - This system offers the ability to automatically send e-mail notifications, reports, etc. for disciplinary actions, attendance tracking, reviews and other items. This is very helpful for our Managers and keeps them up to date on their to-do list. 4. Tools - Workforce Ready does have its own learning system, and they also offer many webinars, customer groups, KronosWorks, and customer sites that allow you to connect with one another if you have similar questions or problems. 5. Modules All Accessible from One Log-in - This was important to us as our other systems required us to log-in multiple times if we were trying to get into the Applicant module or Timekeeping. This is all easily found under one log-in. Very easy and timesaving. Cons As we go through the implementation process there have been a few surprises and disappointments: 1. Reporting - Yes, this is a Pro as far as customization and easy list reporting, but I do wish they had a more complex reporting tool available as well. If you want to have subtotals, grand totals, averages, grouped reports, add in formulas, etc. it is not easy to do in the reporting tool itself and you may have to export the list report out and finish building out the report in Excel or Word to get it how you really need it to be. 2. No Point-In-Time Reporting - This seems like it would be a given, but as we found out after the fact, we cannot do point in time reports. I feel like this is something we would have asked during our evaluation of the product, but again almost all products offer this now so perhaps we made a wrong assumption. 3. System Needs "Polished" - We knew going in that this product did not look as "user-friendly" as some of the other products. We felt like the flexibility of the system made up for it. However, as we are setting up our onboarding, our applicant site, and reviews we are starting to see the drawbacks in this. If you have users who are not as comfortable on a computer, this lack of "polish" and user-friendliness can make it difficult for them to understand the processes, and how to get through the screens. We also do not have the ability to customize the applicant website as much as we would like to help draw in applicants. 4. General Ledger - We came from another provider who did have a great General Ledger product, and this one was definitely a step back. Also, if your GL is tied in with your jobs you do have to have two separate lists in this system - the GL is not linked with the Jobs list in HR. So if someone changes position we have to update it in two places in order to keep the GL correct. This also comes into play if we add new jobs into the system - we have to update two lists. We also had to separate out our overtime into two pay codes since we have the overtime premium going to a different GL code. In our old system, they could have one pay code separated into two GL codes. We did not discover this until after we went live and so our associates started out seeing it one way on their check, and then another way, so it was very confusing for them. 5. On-site Training- This was contracted out to a partner of Kronos. It was not what we expected at all for the price we paid. You are better off to use the items built into the system or do it yourself. 6. Security - Yes, security is a pro, but some of the security set-ups in this system do make it very difficult and frustrating for our associates and applicants to get into the system on a regular basis which is a con. The system will automatically lock out any associate or applicant that does not log in every 14 days. However, the system tends to lock out every new user as well the first time they try to log-in. This is annoying and can make it difficult for those on off-shifts, as they have to contact us to get unlocked and then try logging in again within 24 hours. In addition, it does require you to enter a code if you're getting in on a new computer. It does have the option to check a box and only enter the code every 30 days, but that only applies to that specific computer and sometimes will not work depending on your cookie setting. Since most of our associates work in the plant, they only get on the system to print out check stubs every other week. They have to enter a code almost every time they log on to our public computers. This code has to be sent to their designated phone number or e-mail and cannot be easily changed to another number or e-mail. So if they forget their phone, or don't have their e-mail password with them, it can really make it difficult to get logged on, leading to frustration for them and a negative outlook on the system. Review Source Response from UKG February 7, 2017 Hello Stacy, Thank you for your thorough feedback, we really appreciate the time you took to outline your experiences both positive and what needs to be improved. We are currently underway in two user experience projects and I think your input would be extremely valuable. Would you have time to speak with us further about your experiences? If so, please email me at holly.bouffard@kronos.com – I look forward to hearing from you. All the best, Holly Bouffard Workforce Ready Community Manager AA Alejandro A. HR Generalist Non-Profit Organization Management Used the software for: 6-12 months ### "new user" January 30, 2020 4.0 overall Kronos has been a mixed bag. there are features we greatly enjoy that allows for flexibility, modifications, and different ways of doing this. there are features that seem that should be in the system that are not causing us to add manual work to that was previously automated. the system looks very beautiful, but can require a lot of clicks to get to one spot. there is room for much growth to make it an amazing system Pros the system allows a bit more flexibility in terms of security for different types of users, alerts to employees. we like the calendar option where you can just simply select the date under employee information We are not charged for setting up alerts Recruitment - We like the ability to add, delete, and modify questionnaires once they are active. I like the do to bell list being a one stop shop for employees. We like that the system is just one system as a whole rather than multiple "compatible" systems. Cons it would be helpful if the system had shortcuts such as control S, O to open up things. it would be helpful if you do not have to input slashes on dates. if you can just input it. It would be good if there was an option to create email alert for inventory section sometimes the automatic email reports do not work the way they should there are several sections that are dual entry. it can get repetitive. the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date. making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too. Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations Needs stronger ACA assistance for employers. everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST. Reason for choosing UKG Ready overall, this system appealed to our employees and the HR/Finance teams during the presentation. we liked what was shown to us and it's capabilities. We also liked that the system had a single sign with our Relias Training system (although it turned out, you can only have single sign on from Relias to Kronos not visa-versa). Review Source YB Yevstakhii B. Teacher E-Learning Used the software for: Less than 6 months ### "My expirience of use UKG Ready" April 28, 2023 4.0 I have a positive experience with UKG Ready, particularly in terms of payroll management features. I appreciate the platform's ability to handle a wide range of tasks, from tracking employee time and attendance to processing payroll and managing compliance and regulatory requirements.I also appreciate the platform's customization options, which allow me to tailor the platform to fit the specific needs and workflows of my organizations. The ability to customize fields, workflows, and reports can be particularly useful for businesses with unique or complex HR and payroll requirements.Additionally, I appreciate UKG Ready's customer support, which is consistently cited as being responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum.That being said, I have reported issues with UKG Ready's user interface, which can be somewhat cluttered and difficult to navigate, particularly for new users. Additionally, app has issues with the platform's reporting and analytics features, which may not offer the level of customization or granularity needed to make informed decisions. Pros One thing that I appreciate about UKG Ready is its comprehensive set of payroll management features. The platform offers a wide range of tools for managing employee data, tracking time and attendance, processing payroll, and handling compliance and regulatory requirements.I also appreciate the platform's flexibility and customization options. UKG Ready can be tailored to fit the specific needs and workflows of individual organizations, with customizable fields, workflows, and reporting features.Additionally, I like that UKG Ready's customer support is consistently responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum. Cons UKG Ready is complicated and difficult to navigate. It can take time to learn how to use the platform effectively and efficiently.Another issue is that UKG Ready can be relatively expensive, particularly for small or mid-sized businesses with limited budgets. While the platform offers a range of features and tools, users may find that they are paying for more than they need or use.Additionally, app has a problem with UKG Ready's reporting and analytics features. While the platform offers a range of reporting options, I have found that the reports can be difficult to customize or that they lack the level of detail or granularity needed to make informed decisions. Review Source AE Angie E. Deputy Director Payroll/Hr Liaison Government Administration Used the software for: 1-2 years ### "Overall great product!" March 5, 2020 5.0 I really like Kronos Workforce Ready product overall. I think it would be nice to have a one on one quarterly meeting with someone so I can make a list of the not so important items to go over. I believe there are things this system can do that I have no idea about. I understand the videos and training materials but I do better talking to someone and showing them what I am talking about rather than trying to explain everything in an email. Just my opinion. Pros I believe most of the program is very user friendly. I like that everything is tied into the system, payroll, HR, TLM and applicant tracking. There is a lot more that we can utilize that we are not using yet. I like the audit trail feature so I can tell what the employee is doing so I can help teach them the correct way. I like the Favorites option that I just found out how to use that about a month or so ago. Cons At the time of our purchase, the fire department purchased Telestaff scheduling product that we were told could talk to our payroll system and send information over to Kronos and land on the firefighters timesheet. We have been in implementation for this particular item for almost 2 years now. I do not particularly like the benefit selection process. I think it is very difficult to read the confirmation page, it does not show the dependents without having to reopen it. It is very confusing when selecting dependents and spouses for a plan. I feel it used to be so much easier to maneuver and read your decisions but now it has added another 10 minutes to the process because you are constantly going back to see if your dependents are selected. I am NOT looking forward to open enrollment this year at all. Reason for choosing UKG Ready We had a fantastic sales person that really took the time with us and walked through the process of signing on with APS, at that time now Kronos. She also put on a wonderful demo and it had everything we were looking for and it was in our price range. Review Source VB Vicki B. Finance Manager Libraries Used the software for: 2+ years ### "Honest User Review" June 11, 2021 5.0 I love having an automated software product! I have learned UKG fairly well which was not an easy process. I just don't want to have to relearn it because they decided that they wanted to change how everything looks. That is very frustrating for me as a customer! Pros We really like the online timekeeping, vacation tracking, payroll processing, and benefits tracking. While it is somewhat complicated to get the hang of it, you can process payroll fairly quickly once you have learned the process. Cons Integration was extremely difficult. I also didn't care for the way they handle the training. I felt like it would have better to have some short training segments to help us learn the basic process and where to find things and then schedule for the complete training. Also UKG has been in the midst of a complete overhaul of the look and workings of the software. The new layouts are too large on screen, more complicated to get around in and not easy to see stuff without scrolling a lot. But no matter how many complaints they have received about this, they have went forward with it anyway. Reason for choosing UKG Ready We had signed up with a payroll processing company but they did not do anything to get us onboard and using their product. We finely cancelled them and decided to go with Kronos because the are all encompassing; online timesheets, payroll processing, benefits and accrual management, plus reporting options. Review Source LP Leesa P. Payroll, Benefits & Compensation Analyst Computer Software Used the software for: 1-2 years ### "Promised everything would work with our setups, but only about half was delivered. We've learned to live with it by implementing manual work arounds that put the responsibility employee & the payroll analyst." July 13, 2018 4.0 Pros Most of the reporting functions are great. The general look and feel of the website is great. Time clocks were easy to update when we got new badges and we never have issues with missed punches. The Manage Payroll function works well. It's easy to make changes to most features to get it working how we want it. Cons It's difficult to use with shift differential on time off requests. It requires multiple requests off from the employee just to get paid their shift diff correctly. The accruals function is terrible. It doesn't forecast into the future, which is a HUGE issue for employees & management. This doesn't let employees request for time off using future accrued time off. And, it doesn't give them any way to plan for future vacations. The fact that everything hinges on the anniversary date causes a lot of employee confusion. The Current Balance is supposed to account for Scheduled time off, but when the Scheduled time off is after the employee's anniversary date, it doesn't deduct from the Current Balance, so it causes a ton of confusion. Also, the Current Accrued column makes no sense to employees or even me, and I'm technically the 'Kronos expert' at my company. It would be great if you could get rid of Current Accrued & Taken columns since they cause more confusion and questions than anything else. When an employee using a Bulk Hours schedule requests time off in the current pay period, once the manager approves it, it populates their time card with the time off rows, but it doesn't delete the working hours, so suddenly they have 8 hours of work and 8 hours of vacation on the same day. While the support desk personnel are helpful, it can be very inconvenient to wait 1-3 days to get help with an issue or question. It's also hard to stop everything I'm doing when Kronos is ready to help me. I feel like my only choice is to drop everything I'm doing, because this is my chance, and I don't want to put it off another day. I feel like this puts all the convenience on Kronos support and none of the convenience on the customer. It would be nice to be able to talk to someone when I have the problem and I'm working on it. The Kronos update webinars to hear about new features & updates are painful to sit through. The presenter sounds like she's reading a prepared essay for a 7th grade class. I tried attending three webinars, and it was always the same. I feel like I learn nothing with this presentation style because I'm so distracted by the robotic presentation. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "UKG Ready stores all HR data in a database" April 6, 2023 5.0 The program is fantastic, and I appreciate being able to manage Payroll, TLM, and Benefits Open Enrollment in one location. UKG Ready eliminates the need for employees to manually enroll and maintain their personal information and leave balances. Pros The information is available to all employees so they may keep it up to date through regular reviews and edits. From a human resources perspective, everything is stored in a centralized database. When it comes to tracking time and managing resources, Kronos has everything a medium to large business may need. Cons There is no drawback, everything functions properly, and it greatly improves the quality of life for Human Resources experts. UKG has highly trained employees who are experts in their own system. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) All of our issues have been resolved, most notably the transition to conducting Open Enrollment using the UKG portal rather than distributing paper forms to employees. Review Source AM Adriane M. Mobile Expert Consumer Electronics Used the software for: 2+ years ### "Kronos Mobile VS Kronos Desktop" May 24, 2019 4.0 The overall experience is positive. I have been using Kronos in the work environment for over 4 years and the software has drastically improved. I feel that additional tweaks on the desktop software could really make a difference in user experience and minor tweaks in the app would make it perfect. I think that the app is great for everyday smartphone users, but the desktop software could really be the most beneficial for management. Pros I love how easy it is to use Krono’s on a smart phone. The Kronos app on both android and iOS are extremely easy to navigate and are not drastically complicated to understand. If anything the app itself is very straightforward and also easy enough to give clear directions to another user. Overall, my favorite thing about this app is the ability to request time off. Putting in a request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Kronos has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to. Putting in the request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Krono‘s has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to Cons I feel that the software is generally straightforward and pretty easy to navigate, but there are just a few features that could use some tweaking or updates. for example when I log into Krono‘s on the mobile app and want to look at my weekly schedule it can be a little confusing since the week is shown in a vertical format rather than a horizontal week format. The reason that this becomes a little confusing is due to the amount of numbers that are showing on one screen in a Vertical list format. For example the schedule would show 9/1 and then underneath, the timeframe for work would show 9 AM to 1 PM. Although I am not dyslexic myself I feel that this could be a little bit more friendly to people who struggle with visual number reception. If it were to show a printable pdf option as well, that could be very beneficial for users who like a tangible schedule. The next thing about Kronos that I would like to discuss is that the application is far more user-friendly for requesting time off than the desktop Kronos software. It’s almost an Easter egg hunt to try to find the option to request time off on the desktop. Additionally, the amount of time it takes to log into the desktop to punch in for work is a bit annoying. Lastly, I wish there was an option for a shift request. For example, if a person wanted to work In the evening as a “request” they could submit it to management to approve. It would be useful for small things. Review Source ED Elaine D. Payroll and Benefits Specialist Hospital & Health Care Used the software for: 2+ years ### "Heritage Communities reviews UKG Ready" June 3, 2021 4.0 We are working hard at getting our employees to do more for themselves. However, most of our employees use the mobile app and need assistance. Pros I do like the detail and multiple tabs for employee records. So many changes recently to the look and feel is frustrating at the moment but I hope it will get easier over time. Cons My biggest complaint is that not all fields are date driven. The fields that can be "added" for changes work fine, allowing us to capture the history of changes without having to pull the audit trail. However, the fields that can only be changed (with no effective date) make it hard to understand the history. We have many employees who change their status often and it would be better if all fields had effective and end dates. Benefits Accrual on the Profile and Tax changes are especially frustrating. Review Source AA Abdelkhalek A. Life & business coach Management Consulting Used the software for: 2+ years ### "UKG review " February 17, 2023 4.0 One of the problems that UKG can solve is the ease of communication with employees and the collection of their data in order to facilitate work with them. Pros The product has good features that make the life of the employees very easy for the kind of work they do, so they can make their information clear and easy to communicate for an active and creative work, and it is also easy to use. Cons All the features I needed are in this product and it is easy to use. I can develop my business through it. Review Source AS Aaron S. Sr. Director Organizational Culture Banking Used the software for: 1-2 years ### "Worst company to deal with" May 24, 2024 1.0 Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users. The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need. Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process. These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so. Pros There are no positive things to say about UKG. Cons Please refer to the overall experience summary for details on our experience with UKG. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Reason for choosing UKG Ready Their sales team were very good liars and were exceptional at misrepresenting what UKG was capable of and how poor their support would be after the contract was signed. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our company went through a merger and with the new logistics ADP was not able to support us. Review Source AG Alex G. Internal Comms & Engagement Lead Utilities Used the software for: 6-12 months ### "The ultimate engagement tool" July 7, 2022 5.0 It has become the pivotal tool in driving and developing the culture we're trying to build. It has allowed me to deliver so much more than I could before and offer a much greater employee experience because of it's functionality. It was able to absorb all previous schemes we had in place whilst offering a wealth of new ones at the same time and it's made my life so much easier. Pros It's saved so much of my time as an employee engagement lead. With everything housed internally and automated. The reporting is great, the live feed really helps to drive engagement and culture, the internal store closes the loop and it's super easy to manage budgets and users in it. But the list could go on and on. Cons Mo are constantly developing and improving the platform. they also take on feedback really well, are keen to listen, learn and develop. On top of that they act incredibly quickly when things go wrong. Their customer support is so impressive and it's been a pleasure working with them. Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "The fact that it covers every HR need in one place is a big plus" June 19, 2023 4.0 I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone. Pros UKG Ready is an excellent payroll administration system for small and medium-sized businesses. Payroll duties can be handled conveniently from any location with online access. Customers are able to automate and streamline crucial processes with the use of automation, artificial intelligence and machine learning, integration, higher productivity, and mobile apps. Cons The thing I despise most about UKG is not a fault with UKG per se, but rather an issue that UKG is likely to face: adoption. Adoption is not as robust as it could be because of a small percentage of long-term employees who are reluctant to embrace change. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) The quality of my staff's web and app experiences is what I appreciate most about UKG. My internal clients deserve a simple and efficient experience within the system. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Nurse Scheduling](https://www.capterra.com/nurse-scheduling-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.