# Page 9 | UKG Ready Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is UKG Ready the right Time Clock solution for you? Explore 1140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/198579/UKG-Ready/reviews

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UKG Ready

4.2 (1140)

[View alternatives](https://www.capterra.com/p/198579/UKG-Ready/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 8th, 2026

# Page 9 - Reviews of UKG Ready

## Showing most helpful reviews

Showing 201-225 of 1140 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tyler C.  
Director of Human Relations  
Facilities Services  
Used the software for: 1-2 years

### "Great Product and Services"

August 15, 2023

5.0

Wouldn't change anything! It has simplified and streamlined all our processes into an easy to use system.

Pros

A one-stop shop with white-glove service has met every need that we have had.

Cons

Would prefer the success care training happen earlier in the process.

Alternatives considered

[Payentry](https://www.capterra.com/p/187127/Payentry/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing UKG Ready

Again, UKG met all our needs.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Looking for more service.

Review Source

AP

Ansley P.  
Deputy Human Resources  
Government Administration  
Used the software for: 1-2 years

### "You can't go wrong with UKG"

August 15, 2023

5.0

We collected time on paper sheets prior to vetting a software. We went with out payroll software company and they couldn't meet our need for the complex ways we pay our employees. We then did research and really put UKG under a microscope to be sure they were the best fit for us. They have met and exceeded our expectations for time and attendance. We hope to be able to look at their payroll software in the future and see if that might be a better fit for us as well.

Pros

The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.

Cons

It is hard to find things we don't like. I would say things that we might not change would be the appearance of the online layout. It has changed a few times in the short period we have been on it. Just takes a second to find where something is.

Reason for choosing UKG Ready

We did research some other software's. But UKG was the most user friendly and could handle how we collect time and process payroll.

Switched from

[Incode Omni](https://www.capterra.com/p/246433/Incode-Omni/)

Their time system couldn't calculate our complex payroll.

Review Source

VR

Verified Reviewer  
Principal IT Project Lead/IT Developer  
Medical Devices  
Used the software for: 2+ years

### "UI needs an overhaul!"

September 10, 2019

3.0

Tracking time, meeting company financial objectives

Pros

It saves the previous selections for the time-card rows, which makes it easier to enter time from one time period to the next. Also, it's Java-based and can, ostensibly, run on any platform.

Cons

1\. EITHER the columns should auto-size to the larger of the field size and header size and not be sized equally to fit on the display area on the monitor OR it should "remember" the user's preferences when it comes to column size. 2. The pop-up windows (e.g. when looking up "Transfer"/project, entering start/end dates for reports) should open on the \*same\* screen where the "parent" window is. Having it display on the "left-most" display is, frankly, a PIA. 3. The date format in the headers should be time-zone specific (e.g. mm/dd for US/CAN and dd/mm for EU) 4. The list of values for the "Transfer"/project column that pops up when the mouse pointer is placed in that field should not display right away (maybe add a bit of a delay); this would allow users to copy the current value if needed. 5. There should be a more user-friendly way of exporting the data for any time frame (say, into Excel) that makes it easier to manipulate the exported data (e.g. pivot tables, aggregate functions, etc.) the current UI does not provide this capability and the "report" is practically unusable. 6. The tool does not function in Chrome and repeatedly asks for Java to be installed (which it already is). Likely means that the tool needs to find the JAVA\_HOME environment variable and use that to run.

Review Source

Response from UKG

December 3, 2019

Greetings, Thanks so much for your review. We have spent a considerable amount of time updating the new user interface and would love to be able to give you a demo if you have not started using it. There are also great resource on the Community New UI page found at (https://community.kronos.com/s/newui) Please email me at Alaina.froton@kronos.com and we can set you up with a Kronos Expert to help with any questions you may have. Thanks again for your review Alaina Froton Customer Marketing Specialist

SR

SCOTT R.  
Director - HR Support  
Sports  
Used the software for: 6-12 months

### "Buyer's remorse - However I will update review in 6 months. My view may change. "

November 18, 2019

1.0

100% of our admin staff working with the new Kronos system is unhappy with it. We all agree that it seems like it is too complicated. We came from PayCom and it was soooooooooo intutive. So straight forward. And much cheaper. Kronos needs to come up with 5-8 templates that are a basic look for how the build-out would look. I think when they try to be all things to all clients they end up being overly complicated. They need to reduce 80% of the options. In hindsight we should have purchased a simpler system.

Pros

The potential is what I like most. The demo team from Kronos, during our research phase, far outshined the competition on how Kronos would make our lives better. However, that is not the case in reality. I will update this review in 6 months to see is this is improving. Customer service is trying to help. But literally every day is a struggle.

Cons

\* Too many options \* Too many drop-downs \* Too complicated \* Can't drag and drop \* The set-up process was entirely from scratch with no examples to go from, no best practices \* NOT INTUTIVE in the slightest \* Makes me sick to my stomach thinking we are stuck with this for at least the next 3-4 years \* Company seems too large to be nimble \* We invested well over 500 EE hours in set-up? Do you want your staff doing that? \* I feel like we are at the programmers level, this barely seems like software from this decade \* Customer serve gives off the vibe we should know more than we know

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

We also used When I Work for scheduling and we wanted to bundle everything up into one. So we wanted onboarding, scheduling, payroll, HR, and benefits in one system.

Review Source

Response from UKG

November 21, 2019

Hello Scott, Thanks so much for taking the time to review Workforce Ready. We understand you are having some issues with the Workforce Ready product and want to work with you on how to resolve these issues. We have contacted your sales rep and they should be reaching out to you to get more of your feedback within the coming days and schedule a one on one session. If you have any more feedback that you'd like to share please feel free to contact me at Alaina.Froton@kronos.com Thank you again for your review, Alaina Froton Customer Marketing Specialist

MP

Majeeda P.  
HR Generalist  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "A good software but not unfortunately designed for Park Districts."

August 23, 2019

3.0

I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!

Pros

There was some level of customizing available.

Cons

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing UKG Ready

Other products did not have as many offerings as Kronos in the same company. We were hoping (and were told) that Kronos was going to be very customizable, and an all-encompassing software that could become our main source of recordkeeping, applicant tracking, performance management for our employees. If we were happy with the product, we were even contemplating using payroll, time and attendance, etc.

Review Source

Maeghan T.  
Security Guard  
Hospitality  
Used the software for: Less than 6 months

### "Best work app to have."

November 17, 2023

4.0

So far I have had no issues with the essentials of UKG Ready. I have been thrilled to have control of when I clock in and out, submitting missed punches, and submitting time for work related courses completed at home. This has become my favorite work related app.

Pros

It is fairly easy to use even for the employees who are still new to the modern day mobile devices. Having my time clock in my hand made my job easier to get to and my day easier to end.

Cons

I would like to see tutorials available for functions that aren't used frequently. If someone isn't used to requesting time off, they can get a bit confused with the layout of the screen.

Review Source

CE

Connie E.  
Administrative Resource Planning Analyst  
Individual & Family Services  
Used the software for: 2+ years

### "Kronos WFR is Amazing"

May 7, 2019

5.0

One of the things Kronos worked hard with us was to get our Weighted Average Overtime process set-up. We are semi-monthly payroll and this sometimes creates some issues. Kronos worked with us determined to find a way to make this work and they didn't stop until it was resolved. We also do a Allocation report and Kronos Support help us get a report put together to pull out our monthly allocation by labor cost departments. They did not quit working with us until this report was what we needed. It actually turned out better than what we had in the past. Some of what we do as a company is sometimes different than the norm. Kronos as worked with us on each of this things so that the program works for what we need to get things done in the most efficient way possible with the most accurate information. I personally would not want to go to another Software Company.

Pros

We have been with Kronos family since around 2000. In 2015 we transition from Kronos Central to Kronos Workforce Ready. During the time with Workforce Ready, I enjoy how they are constantly changing and updating to stay up on current trends. The best part is that with all the changes, we are able to update and move to the new functions without any issues. If there is something we are not sure of, a request for support is available with a knowledgably support tech to help us get to the next level. Kronos Workforce Ready is able to keep us up to date with the latest technology trends and required reporting. Creating reports and pulling information has never been easier. Basically I have found that whatever I think of, Kronos can do it.

Cons

We were one of the first jumping on board with Kronos Workforce Ready in 2014 when things really started taking off for this program. So our implementation was a little stressful, but Kronos listen to us and has worked hard to resolve the early implementation issues. Support has improved and it is more than support when they are called they are full of suggestions to help improve processes that are used.

Review Source

JS

Jennifer S.  
Bartender  
Food & Beverages  
Used the software for: 2+ years

### "Ukg payroll"

July 6, 2023

5.0

Pros

I like the ease of use. I navigated to the app or website very easily. And when it came to my payroll everything was all in one place. My pay stubs. My vacation or sick time. My hours at work. And also was able to access my w-2s and get them as soon as they've been released rather than wait for them to come and the mail.

Cons

From my experience I haven't had anything I did not like about the ukg site or app

Review Source

LH

Lauren H.  
Construction Coordinator  
Construction  
Used the software for: 2+ years

### "UKG Ready is a great payroll management solution for a mid-level company!"

December 29, 2022

5.0

Pros

I like that you can manage all staff payroll from anywhere you have computer access. I like that the staff members can login and access all of their financial info, and print pay stubs etc from anywhere.

Cons

I do not like that you have to change your password every 90 days. It is very easy to get locked out due to this and you have to contact an administrator to reset it. I understand why, but I wish there was a way to make this aspect run a little smoother once you get locked out.

Review Source

MO

Michele O.  
HR Assistant / Executive Assistant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Workforce Ready"

July 7, 2017

4.0

This is a good program for our purposes, and it is used by accounting and HR. I can't comment for accounting, but HR is making good use of the program.

Pros

After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Cons

I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Review Source

Response from UKG

September 8, 2017

Hi Michele – I love to hear that your HR team is making great use of the product. It is fantastic that you have a go-to person in accounting for pulling reports when you need them, but I wanted to highlight some key resources we have available to help you further with your reporting needs. We have a reporting best practices webinar available to all our customers and we also offer instructor-led classes on reporting. If you are interested I would be happy to share further details and a link to the webinar with you. Please feel free to send me an email at holly.bouffard@kronos.com – I look forward to hearing from you! All the best, Holly Bouffard Community Manager, Workforce Ready

BB

Bruce B.  
Technical Support Supervisor  
Information Technology and Services  
Used the software for: 2+ years

### "Flexibility to Customize According to Your Needs"

August 16, 2019

4.0

We are using time-sheet entry notes for our users to document their activities with customers. These notes in turn make their way onto our billing statements to our customers . This saves countless hours of work for our billing department.

Pros

Workforce Ready is a very robust time and labor application that can integrate seamlessly with your payroll solution. The granular configuration options allow the administrator and/or implementation team to set up their timekeeping solution according to their individual needs. Moreover, by mixing and matching profiles within the different areas of configuration, one can fine tune options by departments or individual employees if necessary.

Cons

Perhaps it is unavoidable but with the extreme level of flexibility comes also an extensive admin interface that could take a good amount of time to fully grasp. An administrators with years of experience could easily expect to still be learning new and better ways to complete tasks.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing UKG Ready

Primarily experience. I have worked with this team for many years and am very familiar with the emphasis they put on customer service. Just today, there was a brief (90 minutes) outage caused by a DNS problem. As soon as it was reported to me, I knew that I could log in to the customer service portal and immediately be informed with all available information about the problem as well as when the next update would occur. These folks run a tight ship.

Review Source

TM

Tyler M.  
HR Ops Manager  
Hospitality  
Used the software for: 2+ years

### "Mo - a platform that has improved engagement across the company"

November 10, 2022

4.0

Pros

I like that it is quite easy to use and get to grips with, I think the reporting side works quite well and it is easy to move and see people. I like that it is personable with birthdays/ pictures/ questions and bios for each employee. I like the fact that employees can also recognise good efforts amongst each other and thank each other for a job well done. The support team are always very handy and have responded to my questions in a short time frame, they are always on hand and willing to provide information or show you how to do this.They also offer good work instructions making the system easy to use and follow.

Cons

If the email address has been used in another organisation but suspended it makes it hard to add someone new as support are required to step in. Refunds aren't automatically added to the account when an employee leaves with money in their account. This is a manual process completed by the consumer.

Review Source

AL

Alicia L.  
Payroll Specialist  
Financial Services  
Used the software for: 1-2 years

### "Kronos WorkForce Ready"

January 17, 2020

2.0

Pros

The termination process is less steps than it was in Kronos Workforce Central

Cons

Using WFR is like taking a trip back in time. The functionality of the system is very clunky, and resembles the old dos systems. There is no room to customize to fit our company needs. We were told that this system would free up our team to do other projects, if anything it has increased the time needed to preform. The date sensitivity is very annoying, when we make changes we should be able to enter them with an effective date, but the system uses the date we are entering the employee changes as the effective date. During implementation, we were constantly told 'the system does not do that', or 'that can't be done'. Out implementation process was terrible, and we still don't have everything working. Moving from one Kronos product to another should have been seamless, it was anything but seamless. The implementation team should have been able to look at our company in Central and recreate in Ready, without us having to provide everything for them. This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad. I could go on and on, but I won't. I have a spreadsheet comparing Kronos Workforce Central to Kronos Workforce Ready, if you would like to see it I can provide for you.

Review Source

PV

Prakadeesh V.  
Senior Executive  
Information Technology and Services  
Used the software for: 2+ years

### "UKG Ready Review"

June 19, 2023

5.0

Using this only manages my timesheet and attendance and leaves.

Pros

UKG Ready is an exceptional workforce management solution that streamlines HR Process with its comprehensive features. From time tracking to payroll management, it offers a seamless experience, ensuring efficiency and accuracy. With its user-friendly interface and robust functionality, UKG ready is a top choice for organizations seeking a reliable HR solution.

Cons

I did not face any challenges as of now. Everything working fine.

Review Source

IJ

Ikiera J.  
Call center  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "UKG REVIEWS "

January 10, 2024

5.0

I love the software, I used while working at a call center, it’s not the easiest site to use but once you play around with it for a bit, you get the hang of it. I loved being able to access all my paystubs & direct deposit information in one place.

Pros

I love how I can access all my financial information & data on this site

Cons

I don’t like how it’s not beginner friendly, you have to play around with the site for a bit just to get adjusted to how to navigate through it

Review Source

JC

Jamie C.  
Payroll / HR Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Avoid UKG"

July 28, 2022

2.0

Terrible. Read my paragraph in "cons".

Pros

They do have some nice features such as being able to store everything we need about a particular employee. Payroll function isn't bad, but it's not user friendly.

Cons

Almost everything. Especially that You cannot build custom reports. If you want a custom report, their implementation team has to do it. It took them almost an entire year to build us a report that pulls in name, title, salary and YTD bonus & commission amounts. I was able to create this for myself in 2 minutes with ADP. ALSO they will not allow you to change a "termination date" for anyone. You have to "rehire" and then term again. This is RIDICULOUS. I could go on for hours about what I don't like. Do not recommend this to anyone.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Upper management decision

Review Source

DB

Devan B.  
Document Control Analyst  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Worked great until we reached the Labor Level limit"

October 2, 2018

3.0

Pros

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Cons

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Review Source

LM

Lisa M.  
HR Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Kronos Review"

August 16, 2019

4.0

I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.

Pros

I've used time and attendance systems before and generally like them.

Cons

We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Ready

We had abandoned Kronos before because there was apparently some communication that due to our complicated rules, Kronos could not accommodate us. There was a perception that the right team was not in place before to make this happen (on both sides). Given the difficulties we are still having to try to go live, I am concerned. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through.

Review Source

KR

Kodi R.  
Training Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Total headache"

November 5, 2020

2.0

Our organization used excel sheet timesheets that were printed/signed/sent off prior to kronos. Kronos was an upgrade from this outdated process for the sheer fact that it is web-based electronic timekeeping getting the entire complex company into one central timekeeping software. Its been a total headache to implement though, and is not user friendly. As a Supervisor in Kronos responsible for reviewing and approving my team's timecards - it is nice to have it accessible on the app in case I am not in the office when timecards need approval. Other than that though, I would never choose this product if I was in the position to make that call in the future. I am pretty tech savy, but I find this difficult to navigate & that it is even harder for employees that did not grow up on computers. Not a fan.

Pros

\- free app for employees to use on their phones -web-based -seeing my team in one spot on my homescreen

Cons

\- not user-friendly -difficult to navigate - really dislike report section & constantly have to review my notes to get reports to run properly - many times a punch in/out showed it took on the app, but not on the website

Review Source

Response from UKG

November 11, 2020

Hello Kodi, We appreciate you taking the time to provide us with your feedback. We are sorry to hear that UKG Ready is not meeting your expectations. I would suggest reaching out to your Sales Rep., or Customer Success Manager to see if there is anything that we can do to improve your experience. If you would like me to connect you to your UKG Account team, or have any additional information you would like to share please reach out to me directly amanda.boyle@ukg.com Thanks! Amanda Boyle Customer Marketing Specialist

SW

Susan W.  
Assistant HR Director  
Medical Practice  
Used the software for: 6-12 months

### "Less than satisfied"

May 30, 2017

2.0

We implemented and went live 1/1/2017 with Time and Attendance and Scheduler. The Scheduler had so many features missing on 1/1/17, we had to postpone implementation until the 4/1/17 release date. Every time we ask a functionality question, the answer is "That's a good idea, maybe we can incorporate that in a later release." Not necessarily a good response, when someone is paying you to use software and your question is something you said it could do in the demo. The 3 months worth of credit for our billing I have yet to see applied to our account. And there are the time clocks, well 5 months in and I am working on getting my third one to see if it will work correctly. First one we bought was compatible with barcodes. We purchased barcodes from a Kronos recommended supplier to fine out they were not compatible with the new clocks. When told we should have sent them in to be tested, I had the response "but we bought them where you told us to buy them." Then, we sent our proximity badges in for evaluation to change from a barcode scanner clock to a proximity badge scanner. Almost a month to get the test results that they worked with the clock, another month to get a correct order form to sign, then 3 weeks to ship to us all to find out Kronos ordered us the incorrect time clock reader. So I am almost 3 months into a process that has been a huge waste of my teams time. We use a small portion of this product and will think twice before we ever expand it.

Pros

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Cons

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Review Source

Response from UKG

June 27, 2017

Hello Susan, Thank you for your candid feedback. I apologize for the experience you have had thus far with the Workforce Ready solution. I have escalated your feedback to the appropriate stakeholders, and I welcome you to contact me directly so that we can speak further about what you would like to see in the product and submit these ideas to our product management team, as well as help resolve the issues you have been experiencing with our time clocks and support. Please do not hesitate to reach out to me via email at holly.bouffard@kronos.com. All the best, Holly Bouffard Community Manager, Workforce Ready

LK

Lauren K.  
Call Center Employee  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Works great for some features, terrible for others"

November 15, 2022

2.0

Frustration and annoyance

Pros

I like that many features are together in one "hub." Many of the features are easy to view.

Cons

I really dislike how poorly the "punch" works. The website times out multiple times a day when trying to reach the punch screen. It also sometimes will not record your punch even if did press the button and it says it has recorded it. This is such a hassle and annoyance to me that it trumps the features I actually like about it and I honestly wish my company would use something else.

Review Source

CL

Christine L.  
Operations Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "UKG review 2023"

July 6, 2023

4.0

UKG has helped to keep employees accountable, made reviews easier to complete and overall has been a great product.

Pros

The ease of time keeping and adjustments to times, missed punches etc.

Cons

How to get to some information is confusing at times.

Review Source

TJ

Thomas J.  
Payroll/Operations Manager  
Package/Freight Delivery  
Used the software for: 2+ years

### "My Opinion"

August 27, 2021

5.0

I have had a wonderful experience with UKG Ready ever since we became a partner in 2016,2017ish - This is by far the best Payroll/Time/HR platform I have ever used

Pros

I love the Software & how customizable it is, however more importantly I love the software support. The Support team is the best II have ever had the pleasure to work with & very knowledgeable of the entire platform (UKG Ready is ours)

Cons

Sometimes the "look & feel" updates confuse our clients & cause a boat load of calls when an update happens. It is too time consuming to make \\a standard operating procedure on the updates because they happen so frequently. It would be awesome if UKG could release a "Guide" on the new look & feel so we can pass along to our clients when an update happens

Review Source

VR

Verified Reviewer  
Systems Administrator III  
Higher Education  
Used the software for: 6-12 months

### "Moving to Ukg Ready from Kronos Workforce Central"

January 16, 2024

5.0

Responsive support, an excellent Team atmosphere. they have been very helpful with our many custom needs

Pros

the interface is much better than we had, filter groups really help. making reports and customizations are much improved

Cons

there is a learning curve to the product, but it is worth it.

Review Source

AG

Asnath G.  
Assistant Projects Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "A Sensational and Productive Human Resources Management Solution."

May 12, 2024

5.0

It is a convenient solution for talent acquisition and management.It is a reliable platform for employees compensation management.

Pros

It is simple to administer and manage employees benefits with UKG Ready.It is simple to generate employees payroll with this tool.It is simple to to measure and manage employees work performance with this tool.It is reliable tool for employees work scheduling.

Cons

I haven't experienced anything that is challenging with UKG Ready.

Review Source

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