--- title: "HotelKey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HotelKey Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/198632/HotelKey-PMS/" page_type: "product" language: "en" --- # HotelKey Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HotelKey ## What is HotelKey? The HotelKey product suite is a cutting-edge, cloud-based property management platform built on proven industry innovations. These advancements allow us to offer the hospitality industry a true “plug and play” solution that enhances revenue growth, streamlines operations, and simplifies guest interactions, empowering hotels and enterprises to succeed effortlessly. As of today, HotelKey has more than 25,000 contracted hotels with 15,000+ live on our Hospitality Management Platform. Our customers include 8 enterprise hotel chains and 800+ independent properties. ## What is HotelKey used for? [Motel](https://www.capterra.com/motel-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Overall rating Based on 72 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## HotelKey Overview Updated September 2026 AI summary HotelKey offers property management solutions for businesses of all sizes across hospitality, hotel, motel, resort, and vacation rental segments. It includes core features like reservations, guest experience, housekeeping, and employee management, plus options such as built-in accounting, multi-property support, and loyalty programs. HotelKey is available on cloud, web, and mobile platforms, supporting broad deployment needs. ## HotelKey alternatives Highest Rated [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198632/HotelKey-PMS/alternatives/) ## FAQs about HotelKey Overview ### What problems does HotelKey solve? HotelKey solves slow front-desk workflows, long staff onboarding, and hard-to-find reservation or reporting data by giving hotels an intuitive, tab-based PMS with guided check-in, searchable screens, mobile access, and built-in reports. Front desk teams, property managers, and limited-service hotel operators benefit most from faster training, fewer mistakes, and easier remote rate changes. Answer based on 49 reviews Overview ### Which roles and teams benefit most from HotelKey? HotelKey is most used by hotel owners, general managers, and property operations leaders who need visibility into reservations, billing, and day-to-day performance. Front desk managers and on-site teams benefit from faster check-ins, room management, and guest service workflows, while executives use reporting to monitor occupancy, revenue, and operational efficiency. Answer based on 72 reviews Overview ### What company size and specific industries is HotelKey built for? HotelKey is designed for enterprise hotel brands and independently owned hospitality businesses, including hotels, resorts, restaurants, budget hotel brands, boutique hotels, luxury hotels, and extended stay properties. It fits organizations across the hospitality sector that need software for lodging and related food service operations. Features and Usability ### What are the key features of HotelKey? HotelKey includes core PMS features like room inventory, reservations management, booking management, and payment processing. Reviewers most often discuss guest check-in and front desk management as key strengths. Differentiating features include cloud-based mobile access, GDS/OTA integration, customizable reports, and housekeeping and maintenance workflows for day-to-day hotel operations. Answer based on 49 reviews Overview ### How well does HotelKey handle hotel management? HotelKey supports daily hotel management with a broad PMS feature set, simple workflows, and responsive support for many operators. Small hotels, motel owners, and managers often find it easy to learn and run core operations, though some want better reporting, more flexibility for unique policies, and smoother multi-property control. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does HotelKey integrate with? HotelKey integrates with 5 third-party tools, including Channels, FreshBooks, QuickBooks Online Advanced, Stripe, and Xero. The catalog also includes accounting and payment options, covering core billing and channel management connections for hotel operations. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does HotelKey offer? HotelKey provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide visual self-paced guidance. Answer based on 9 reviews Getting Started and Support ### What customer support options does HotelKey offer, and how do users rate the experience? HotelKey offers email/help desk, FAQ/forum, knowledge base, phone support, and a 24/7 live representative. Users generally describe support as quick, knowledgeable, and easy to reach, with staff seen as helpful and attentive. A few users report unresolved issues with group booking functions despite contacting support for assistance. Answer based on 18 reviews Features and Usability ### How easy is HotelKey for guest check-in? HotelKey makes guest check-in fast and easy for most front desk teams, with a guided workflow and quick access to guest records. Many hotels value the mobile app, payment handling, and automatic tax calculation, though some staff mention extra steps, limited post-checkout edits, and mobile feature gaps. Answer based on 16 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) HotelKey supports all three features that reviewers identify as most important: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage room inventory accurately, keep availability up to date, and accept guest bookings through digital channels, allowing teams to improve daily operations and deliver a more efficient booking experience. Calendar Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.8 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.3 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.4 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event HotelKey 41 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (72) 4.5 Based on 72 reviews ## Pricing Value for money 4.7 (64) Value for money 4.7 (64) 4.7 Based on 64 reviews ## Integrations [ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Channels](https://www.capterra.com/p/141537/Crazy-Call/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (68) 4.8 Based on 68 reviews ## User reviews Overall rating 4.7 Based on 72 reviews Filter by rating 5(56) 4(11) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent MD Michelle D. General Manager Hospitality ### "Hotel key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2022 Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do. Pros Very easy to use. Easy to learn. Customer support very knowledgeable Cons There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JG Jay G. Owner/Operator Hospitality ### "Easy to use and great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2022 The customer service is excellent. Pros Ease of use is by far the most important thing and this app is second to none in terms of that. It's not perfect - it's sometimes slow, there are quirks with the usability, and it could be inefficient at times but its still one of the best out there. Cons If there was a desktop version this software could be much faster. The iPad makes it easier but also slower. I would like to see more features such as sms messaging to customers. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FP fenilkumar P. owner Hospitality ### "easy, smart, best service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2022 Pros featuresare amazing, very easy and smart. lot of funcation. Cons ipad should be replaced to computer, it could be more professional Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DP Daisy P. Manager Hospitality ### "Good App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 31, 2022 Pros Id Passport Scanner , user friendly , reports Cons Doesn't update Data properly if occupancy is above 90% , need option to add existing reservations to the group or option to transfer folios to one room for multi room reservation , if possible auto update signpad app . Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MP Mayur P. Operations Manager Hospitality ### "Hotelkey review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2022 the software is good & fairly easy to use. sometimes it takes a lot of time to load if that can fixed it will be even better Pros There are several tabs that are easy to locate and we have search option in many sections to make things easy Cons looking for previous reservations is bit tricky. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP Jay P. Owner Hospitality ### "HotelKey" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 12, 2022 Pros HotelKey is a fairly simple program to learn. Easy to use. Cons There are times we cannot enter a customer credit card onto a prepaid reservation, which we require for incidentals. There are times we log in and have to log out and log back in because the information does not download and it shows 0 all the way across to in house, availability. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HP harry P. gm Hospitality ### "HotelKey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2022 Pros HotelKey software for my hotel makes it easier to handle all hotel functions. Cons I dont really see any issues with Hotelkey Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KP Kevin P. Owner Hospitality ### "Good" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2022 It’s ok Pros Could be better. Can focus on repetitive problem Cons Takes too long to fix the issues they need to be reminded Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KP Krimal P. Manager/owner Hospitality ### "Happy to use hotelkey " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 14, 2022 Pros Nice work in iPad with lots of improvements Cons Helpful for operation for my hotels and specially manager app need to do some improvements too. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NP Nil P. General Manger Accounting ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2022 Pros Easy to use, fast and easy check inn process Cons sometime taking too much time for small things Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/198632/HotelKey-PMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.