# Page 2 | HotelKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HotelKey the right Hospitality Property Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198632/HotelKey-PMS/reviews --- HotelKey 4.7 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HotelKey ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GU Gary U. Manager Hospitality Used the software for: 2+ years ### "One of the best software for the industry " February 9, 2022 5.0 Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it . Pros Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful. Cons With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry Review Source VP Veeral P. Hotel Manager Hospitality Used the software for: 6-12 months ### "Makes life easier" May 23, 2020 5.0 The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you. Pros I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help. Cons I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed. Alternatives considered [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Reason for choosing HotelKey It combines website management, PMS and channel manager all in one. Switched from [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) The reason I made the change is because 3 reasons. One, I wanted a product that will take care of my online presence. Two, It needs to also be my channel manager. Lastly a fluid property management system. Hotelkey Review Source sH shelly H. Guest Services Manager Hospitality Used the software for: 2+ years ### "Hotelkey" April 8, 2022 3.0 There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you. Pros The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations. Cons It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address. Review Source BG Baris G. Hotel Manager Hospitality Used the software for: 6-12 months ### "Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs " November 21, 2020 5.0 HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage. Pros HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now. Cons Hotelkey is overall great platform, I have no objections to claim about Hotelkey. Alternatives considered [Roomsy](https://www.capterra.com/p/133679/Roomsy/)[Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing HotelKey Hotelkey was the one with best user experience and in our tests we obsorved that our staff could adopt Hotelkey much more easier then other alternatives. Switched from [Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Much more easier to use and our staff's adoption to Hotelkey was much more quicker then Maestro. Review Source AP Amit P. Owner/Operator Hospitality Used the software for: 1-2 years ### "Simple to the core" April 27, 2020 5.0 Very positive, being able to be paperless is also very handy Pros Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed. Cons There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ. Alternatives considered [ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) Reason for choosing HotelKey I use HotelKey at another property (motel 6), Switched from [SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/) Brand change Review Source MW Mark W. Owner Hospitality Used the software for: 6-12 months ### "Heartwood Resort HotelKey integration" December 28, 2021 4.0 The tech support is very effectient and the team is very appreciated! Pros While the integration was not flawless, the PMS seems to be, we are glad we choose the PMS software from HotelKey. Cons The POS software has lots of issues and we will be discontinuing its use. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Oracale was overkill for our 73 keys and the version we had was very unstable. Review Source hP harry P. gm Hospitality Used the software for: 2+ years ### "HotelKey" July 15, 2022 5.0 Pros HotelKey software for my hotel makes it easier to handle all hotel functions. Cons I dont really see any issues with Hotelkey Review Source DA Debby A. Manager Hospitality Used the software for: 2+ years ### "HotelKey/ Motel 6" May 13, 2022 3.0 Checking people in in a lot easier and quicker with this system. Running credit cards and giving refunds are easier also. Guests appreciate that. Pros It's very easy to use. The Help Desk is amazing. Cons I don't like that when you bring up a date for arrivals or departures, it shows dates for before and after the date. If I have an arrival for 5/13/22, I don't want to see the arrivals for 5/12/22 or 5/14/22, Just 5/13/22! For adding a pet, we have to push several buttons, where one would suffice. Review Source DS Daivik S. Owner Hospitality Used the software for: 6-12 months ### "Most complicated and lack of basic features " October 11, 2021 1.0 Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it. Basic reports never loads, always errors. Pros Nothing....! From beginning to six months into it, we used it for the bar and restaurant and hotel, it just sucks Cons Customer service, features, basic things missing (even credit card connection have issues) Review Source HB Harshil B. Manager Hospitality Used the software for: 1-2 years ### "HotelKey Review " May 12, 2022 5.0 Overall experience is great. Pros The software was already implemented in, and when I first started to use it, the process was very simple and easy to teach myself and to my staff. Cons The amount of bugs and updates that this software has. Review Source DP Danny P. Gm Hospitality Used the software for: 2+ years ### "Na" February 15, 2022 5.0 Pros Verry easy to use and easy to train emplotee Cons There’s nothing that I dislike bout this software Review Source SP Sanjay P. Ceo Hospitality Used the software for: 2+ years ### "Hospitality simplicity" April 17, 2020 5.0 The best part is I can see multiple properties on my phone on occasion adr etc. Pros That we can Train anyone to use the system. Very easy to use the system Cons That they can customize to your need and they way you operate. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Terrible support and very hard to see key things too many reports that do not make sense. Review Source JP Jay P. Owner Hospitality Used the software for: 2+ years ### "HotelKey" August 12, 2022 4.0 Pros HotelKey is a fairly simple program to learn. Easy to use. Cons There are times we cannot enter a customer credit card onto a prepaid reservation, which we require for incidentals. There are times we log in and have to log out and log back in because the information does not download and it shows 0 all the way across to in house, availability. Review Source AM Abhi M. Manager Hospitality Used the software for: 1-2 years ### "Great Customer and Awesome Stuff " April 23, 2020 5.0 Pros It’s easy to operate and user friendly. Cons Nothing. Reason for choosing HotelKey Like I have said earlier. HotelKeys customer service team is best team, \[SENSITIVE CONTENT HIDDEN\], I would recommend Hotelkey too every hoteliers. Thank you guys Switched from [RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Really complicated. Worst customer service and charge extra for weekends and holiday support Call. Review Source RP Rakesh P. manager Hospitality Used the software for: 2+ years ### "Best and Very User friendly App" April 23, 2020 5.0 Pros This App is really a user friendly check -in of guest became very easy for us its like less than 5 mins. before we used to do lot of paper work but not anymore. The customer support team are there 24/7. customer care very important and they are very good at it. and system is very secured too. Cons until now i don't have any complaints and i don't think i will have any in future. it's really pretty cool app. Review Source DP Daisy P. Manager Hospitality Used the software for: 2+ years ### "Good App" August 31, 2022 5.0 Pros Id Passport Scanner , user friendly , reports Cons Doesn't update Data properly if occupancy is above 90% , need option to add existing reservations to the group or option to transfer folios to one room for multi room reservation , if possible auto update signpad app . Review Source NK Nilesh K. Owner Hospitality Used the software for: 1-2 years ### "Good but could be better" January 17, 2022 4.0 We have enjoyed the software. Made running the business a lot easier. Pros Cloud based and very user friendly. Ipad makes the system looks hi tech. Cons Too many clicks to print reports. Reports for daily sales should be included on 1 report. Switched from [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Not cloud based Review Source MP Mihir P. Manager Hospitality Used the software for: 2+ years ### "Manager" April 8, 2022 4.0 Pros simplicity and fast checking. GUI is very user friendly and easier to train new employee. Cons they have lots of glitches and constant changes in the gui. making easier operation more complicated. Review Source SP Samir P. General Manager Hospitality Used the software for: 6-12 months ### "Hotelkey " May 2, 2022 5.0 Great Pros Great easy to use software for everyday use small property so even easier Cons There could use some improve at in current areas ease of use Review Source MP Mayur P. Operations Manager Hospitality Used the software for: 2+ years ### "Hotelkey review" August 26, 2022 5.0 the software is good & fairly easy to use. sometimes it takes a lot of time to load if that can fixed it will be even better Pros There are several tabs that are easy to locate and we have search option in many sections to make things easy Cons looking for previous reservations is bit tricky. Review Source JP Jag P. Owner Hospitality Used the software for: 2+ years ### "Best of best " April 27, 2020 5.0 Easy to use Pros No computer need it iPad Access fro any where Cons None Reason for choosing HotelKey Easy to use Best customer service Switched from [SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/) Lots of use go down so often Review Source DP Danny P. Manager Hospitality Used the software for: 2+ years ### "Budget inn Walla Walla" April 29, 2020 5.0 Very simple & easy to use. Pros Easy to use and when we need help customer service is good. Cons I don’t have anything right now to says Switched from [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) No good customer service and not secure Review Source DP Dan P. GM Hospitality Used the software for: 2+ years ### "Simple and Easy PMS" April 16, 2020 5.0 Pros I have been using HotelKey PMS for over 2 years now and I can't tell you how happy I am. The system is super easy to learn and use. You spend less time on training employees. Customer service are always quick and super helpful. I highly recommend HotelKey PMS for any size hotel/motel. Cons An easier way to integrate the key card machine. Review Source MR Mitul R. Owner Hospitality Used the software for: 2+ years ### "Best PMS for Hotel/motel " April 24, 2020 5.0 I’m very happy with this HotelKey PMS. Pros this software is cloud base, no paper work and it’s all touch screen. Cons I don’t have any dislike about the software. Review Source SP Suresh P. Manager Hospitality Used the software for: 2+ years ### "Very good helpful" February 28, 2022 5.0 It is grate and Thanks for every time its helpful Pros easy to use hotel key software and good service for Technical supprot from your call center Cons All operation is to simple than we can do fast check in to Guste Review Source Talk to a Capterra advisor for free and get results within 15 minutes.