--- title: "Blackbaud Merchant Services Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackbaud Merchant Services Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/198638/Blackbaud-Merchant-Services/" page_type: "product" language: "en" --- # Blackbaud Merchant Services Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Blackbaud Merchant Services ## What is Blackbaud Merchant Services? Blackbaud Merchant Services is Blackbaud's end-to-end payment solution for the social good community. Blackbaud Merchant Services provides daily disbursement of funds, automatic credit card updates, detailed reporting, mobile processing, digital wallet integration, built-in fraud management tools, Point-to-Point Encryption (P2PE), and simplified PCI compliance. Blackbaud Merchant Services integrates with Blackbaud solutions, offering a streamlined experience and giving you one company to call. ## What is Blackbaud Merchant Services used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud Merchant Services?[Manage this product listing](https://www.g2.com/products/blackbaud-merchant-services/claim_requests/new?auto=true) ## Blackbaud Merchant Services Overview Updated September 2026 AI summary Blackbaud Merchant Services provides payment processing capabilities for organizations of all sizes, supporting ACH, debit and credit card transactions, as well as in-person, online, and mobile payments. It includes recurring billing, PCI compliance, payment gateway integration, and analytics. The platform deploys via web, mobile, and cloud, and connects natively to Blackbaud eTapestry. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud Merchant Services 3.5 (4) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (4) Ease Of Use 4.6 (7,763) Value For Money 3.8 (4) Value For Money 4.6 (6,671) Customer Service 4.0 (4) Customer Service 4.6 (6,376) ## Blackbaud Merchant Services alternatives [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars ## FAQs about Blackbaud Merchant Services Overview ### What company size and specific industries is Blackbaud Merchant Services built for? Blackbaud Merchant Services is designed for nonprofits of all sizes, from small organizations to larger enterprises, across a wide range of mission-focused sectors. It is built for groups that need payment processing support tailored to nonprofit operations and donor-related transactions. Features and Usability ### What are the key features of Blackbaud Merchant Services? Blackbaud Merchant Services offers ACH payment processing, debit and credit card processing, in-person payments, mobile payments, and online payments. It also includes recurring and subscription billing, PCI compliance, payment gateway integration, point of sale (POS), and reporting and analytics for transaction management. Integrations ### Which third-party tools and platforms does Blackbaud Merchant Services integrate with? Blackbaud Merchant Services integrates with Blackbaud eTapestry and connects to the broader Blackbaud application ecosystem. The available integration list is limited in the provided data, but eTapestry is a confirmed native connection, making it the clearest third-party platform named for this product. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Blackbaud Merchant Services offer? Blackbaud Merchant Services provides in person training, webinars, and documentation to help teams get started. In person sessions support direct instruction, webinars offer guided online learning, and documentation gives written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Blackbaud Merchant Services offer? Blackbaud Merchant Services provides chat support for customer assistance. No reviewer feedback about support quality is available in the catalog data, so the support experience cannot be described further. Users can contact support through chat for help with product-related questions and issues. ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of Payment Processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Blackbaud Merchant Services includes **Online Payments**, which helps businesses accept transactions digitally and serve customers across web-based channels. However, it does not include **Data Security** or **Mobile Access** among the top reviewer-prioritized features. Instead, the product offers **Debit/Credit Card Processing** (**52%**) and **Mobile Payments** (**49%**), which still give businesses practical ways to accept card transactions and process payments on the go, helping teams handle more payment scenarios with greater flexibility. Online Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Mobile Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Reporting/Analytics 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ACH Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) In-Person Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee Blackbaud Merchant Services 9 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Debit/Credit Card Processing: Accept and process credit/debit card transactions - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Mobile Payments: Clients can submit payments via mobile devices - Online Payments: Accept and process online payment transactions - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 2.8 (4) 2.8 Based on 4 reviews ## Pricing Value for money 3.8 (4) ### Starting price Free trial not available Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 3.5 Based on 4 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JD Judith D. Advancement Associate Fund-Raising ### "Blackbaud BBMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 15, 2022 Overall, I would recommend BBMS to others. Pros I really like that BBMS is part of RE, not a separate entity. We used to have 3 different merchant services and it was crazy. Cons The limitations on reporting, but I can usually figure out how to get what I need. Reasons for choosing Blackbaud Merchant Services The ease of just basically "turning it on" since it is a Blackbaud product and we were already using Blackbaud. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Data & Impact Associate Non-Profit Organization Management ### "There are much better payment processors out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 3, 2022 Pros It natively integrated with our CRM (eTapestery) Cons Huge security scandal. They paid off the hackers then made their customers pay for it that were the victims! Suprise extra $500/ year. It's an awful company that's poorly managed and only cares about ripping off nonprofits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura M. Director of Operations, US Non-Profit Organization Management ### "Integrates well with eTapestry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2021 The integration between BBMS and eTapestry simplified our small organization issues of trying to figure out complex issues with a small inexperienced staff. We had a lot of help as we rolled it out and transferred over our existing donors' cards. I would recommend for other eTapestry users. Pros BBMS integrates very easily with Blackbaud's eTapestry program. It seamlessly runs our recurring donations each night and keeps our organization's donations rolling in. The cost was competitive as well. Cons It is a little clunky to operate and get the reports and information you need. However, it's very manageable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mandy S. Executive of Operations Non-Profit Organization Management ### "Blackbaud Merchant Services " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2020 Overall Blackbaud Merchant is a great software for processing credit cards. The helpdesk is super friendly and helpful. Pros The deposit reports convert to Excel Files. It is easy to refund people who request refunds. Easy to run credit cards with a credit card reader. Cons Sometimes hard to find information - batch searches never work. Would be nice to have more information given on the deposit report - eTapestry defined fields. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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