# Blackbaud Merchant Services Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Blackbaud Merchant Services Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more. Source: https://www.capterra.com/p/198638/Blackbaud-Merchant-Services --- # Blackbaud Merchant Services Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Blackbaud Merchant Services ## What is Blackbaud Merchant Services? Blackbaud Merchant Services is Blackbaud's end-to-end payment solution for the social good community. Blackbaud Merchant Services provides daily disbursement of funds, automatic credit card updates, detailed reporting, mobile processing, digital wallet integration, built-in fraud management tools, Point-to-Point Encryption (P2PE), and simplified PCI compliance. Blackbaud Merchant Services integrates with Blackbaud solutions, offering a streamlined experience and giving you one company to call. ## What is Blackbaud Merchant Services used for? [Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud Merchant Services?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.blackbaud.com&name=Blackbaud Merchant Services) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud Merchant Services 3.5 (4) VS. [4.6 (3,354)](https://www.capterra.com/p/123889/Stripe/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (4) Ease Of Use 4.5 (26,482) Value For Money 3.8 (4) Value For Money 4.3 (20,330) Customer Service 4.0 (4) Customer Service 4.2 (20,586) ## Blackbaud Merchant Services alternatives [4.7 (3,642)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Blackbaud Merchant Services Overview ### What company size and specific industries is Blackbaud Merchant Services built for? Blackbaud Merchant Services is designed for nonprofits of all sizes, including small organizations, mid-market groups, and larger institutions. It is built for the nonprofit sector across a wide range of mission focuses, making it suitable for charities, foundations, associations, and other mission-driven organizations. Features and Usability ### What are the key features of Blackbaud Merchant Services? Blackbaud Merchant Services offers ACH payment processing, debit and credit card processing, and online, mobile, and in-person payments. It also includes recurring and subscription billing, PCI compliance, payment gateway integration, point of sale (POS), and reporting and analytics for payment activity tracking. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Blackbaud Merchant Services integrate with? Blackbaud Merchant Services integrates with Blackbaud eTapestry. It connects natively to this Blackbaud platform for payment processing within nonprofit fundraising and donor management workflows. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Blackbaud Merchant Services offer? Blackbaud Merchant Services provides in-person training, webinars, and documentation to help teams get started. In-person training supports direct instruction, webinars offer guided online sessions, and documentation gives written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Blackbaud Merchant Services offer? Blackbaud Merchant Services provides chat support. Support experience details are not available in the catalog data, so no user sentiment about response times, helpfulness, or common frustrations can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Debit/Credit Card Processing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Online Payments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept and process online payment transactions Reporting/Analytics 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ACH Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) In-Person Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee Mobile Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Clients can submit payments via mobile devices Blackbaud Merchant Services 9 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Accept and process credit/debit card transactions Transactions that typically involve face-to-face interactions between the payer and the payee Clients can submit payments via mobile devices Accept and process online payment transactions Integration with payment gateways to facilitate online transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Automated process of charging customers at regular intervals for repeated access or use of a product or service View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 2.8 (4) 2.8 Based on 4 reviews ## Pricing Value for money 3.8 (4) ### Starting price Free trial not available Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 3.5 Based on 4 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JD Judith D. Advancement Associate Fund-Raising ### "Blackbaud BBMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 15, 2022 Overall, I would recommend BBMS to others. Pros I really like that BBMS is part of RE, not a separate entity. We used to have 3 different merchant services and it was crazy. Cons The limitations on reporting, but I can usually figure out how to get what I need. Reasons for choosing Blackbaud Merchant Services The ease of just basically "turning it on" since it is a Blackbaud product and we were already using Blackbaud. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Data & Impact Associate Non-Profit Organization Management ### "There are much better payment processors out there" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 3, 2022 Pros It natively integrated with our CRM (eTapestery) Cons Huge security scandal. They paid off the hackers then made their customers pay for it that were the victims! Suprise extra $500/ year. It's an awful company that's poorly managed and only cares about ripping off nonprofits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura M. Director of Operations, US Non-Profit Organization Management ### "Integrates well with eTapestry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 3, 2021 The integration between BBMS and eTapestry simplified our small organization issues of trying to figure out complex issues with a small inexperienced staff. We had a lot of help as we rolled it out and transferred over our existing donors' cards. I would recommend for other eTapestry users. Pros BBMS integrates very easily with Blackbaud's eTapestry program. It seamlessly runs our recurring donations each night and keeps our organization's donations rolling in. The cost was competitive as well. Cons It is a little clunky to operate and get the reports and information you need. However, it's very manageable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mandy S. Executive of Operations Non-Profit Organization Management ### "Blackbaud Merchant Services " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2020 Overall Blackbaud Merchant is a great software for processing credit cards. The helpdesk is super friendly and helpful. Pros The deposit reports convert to Excel Files. It is easy to refund people who request refunds. Easy to run credit cards with a credit card reader. Cons Sometimes hard to find information - batch searches never work. Would be nice to have more information given on the deposit report - eTapestry defined fields. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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