--- title: "Submeter Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Submeter Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/198687/Submeter-Billing/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Submeter Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Submeter Billing ## What is Submeter Billing? Genea’s Submeter Billing platform replaces manual utility billing with a streamlined, automated solution built for commercial real estate. Instead of juggling spreadsheets and handwritten meter readings, property teams can manage and visualize everything—from data collection to invoice delivery—in one centralized platform for your entire portfolio. Property teams get reduced errors, timely billing cycles, and accurate cost recovery while tenants receive clear, itemized invoices they can trust, reducing disputes and support requests. By eliminating manual processes and providing real-time visibility across your portfolio, Genea helps property teams save time, improve efficiency, and deliver a better, consistent tenant experience while maintaining billing accurately and boosting operational performance. ## What is Submeter Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $100 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Submeter Billing alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (133)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [View all alternatives](https://www.capterra.com/p/198687/Submeter-Billing/alternatives/) ## FAQs about Submeter Billing Overview ### Which roles and teams benefit most from Submeter Billing? Submeter Billing is most used by property managers, assistant property managers, and property administrators who manage tenant utility charges, billing cycles, and account records. Accounting and operations staff use it to reconcile charges and prepare reports, while engineers and service technicians track meter data and address utility-related service needs. Answer based on 54 reviews Overview ### What company size and industries is Submeter Billing built for? Submeter Billing is built for small real estate property owners and managers seeking automated submeter billing, with 74% of reviewers from small businesses and 56% in Real Estate. It also serves Commercial Real Estate (39%) and midsize (15%) or enterprise (11%) organizations, primarily for utility billing across portfolios. Answer based on 54 reviews Features and Usability ### What are the key features of Submeter Billing? Submeter Billing includes core meter data management, meter reading, and usage tracking for water, electricity, and natural gas. Its billing and invoicing features calculate tenant charges, generate statements, and support invoice review. Customizable reports, historical reporting, customer accounts, and a self-service portal provide access to billing records and meter data. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Submeter Billing offer? Submeter Billing provides in-person training, live online sessions, and webinars to help teams get started. In-person training supports face-to-face instruction, live online sessions allow real-time remote guidance, and webinars offer structured group learning on the product’s features and setup. Answer based on 1 reviews Getting Started and Support ### What customer support options does Submeter Billing offer, and how do users rate the experience? Submeter Billing offers email/help desk, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe the support team as helpful, accommodating, responsive, and professional, with quick email replies and timely answers. One reviewer noted that resolving an issue could take longer than expected. Answer based on 14 reviews Features and Usability ### How well does Submeter Billing manage invoices? Submeter Billing simplifies monthly invoice preparation with customizable statements, approval workflows, and access to prior billings. Property managers value accurate calculations, supporting documents, and meter issue alerts. Some users find invoice navigation unclear, want statements emailed directly, or encounter delays when submitted utility invoices require follow-up before tenant billing. Answer based on 17 reviews Features and Usability ### How easy is it to read meters in Submeter Billing? Submeter Billing supports field meter reading with property selection, reading history, meter visuals, and photo records for auditing. Building engineers and property teams find the process straightforward and appreciate less manual billing work. Some users report readings stuck in the app, camera problems, manual-entry errors, and mismatched reading dates that need review. Answer based on 16 reviews Features and Usability ### How does Submeter Billing handle tenant utility billing? Submeter Billing helps property managers calculate and prepare tenant utility charges from submeter usage data. Teams value professional statements, clear usage breakdowns, and reduced manual calculation work. Some users still need to distribute invoices themselves and report occasional delays, tenant or address errors, expired-tenant billing, and difficulty adding meters or moving user access. Answer based on 14 reviews Features and Usability ### Is Submeter Billing easy to use? Submeter Billing provides an approachable interface for looking up information, downloading documents, and using the mobile app. Property teams generally learn routine tasks quickly after setup and rely on responsive customer service. Some end users find setup difficult, note too many steps for certain tasks, or face portal availability and time-sensitive statement issues. Answer based on 12 reviews ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Submeter Billing supports all three features buyers value most: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses manage recurring charges accurately, monitor consumption patterns in detail, and bill tenants or customers based on actual usage, allowing teams to improve billing accuracy, reduce manual work, and maintain clearer oversight of utility costs. Billing & Invoicing 4.5 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Usage Tracking/Analytics 4.5 (17) 94.12% of 17 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Metered Billing 4.6 (23) 95.65% of 23 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 4.4 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meter Data Management 4.7 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Rate Management 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Submeter Billing 21 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Customizable Reports: Alter the layout and content of reports - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 4.5 (54) 4.5 Based on 54 reviews ## Pricing Value for money 4.5 (45) Basic $100.00 Per Month Value for money 4.5 (45) 4.5 Based on 45 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (51) 4.8 Based on 51 reviews ## User reviews Overall rating 4.6 Based on 54 reviews Filter by rating Counts reflect reviews available in this feed. 5(40) 4(9) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Property manager Used the software for: Less than 1 year ### "Set Up Confusing but Overall Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 25, 2025 Overall, the process is easy. Set up would have been nice to have more instructions but once it was setup, the workload on my end is great and clear. Pros The billing is an easy process and takes the work off of me to billback tenants. The portal and processes are easy to use. Cons The initial set-up was a little confusing and there were some hiccups. Some parts were not delivered. it would have been helpful to have someone assist with setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Chief Engineer Used the software for: 3-5 years ### "Nice Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 19, 2025 Pleased. It took a few sessions to get used to the new platform and figure out the navigation. Now I got it and it's great. Pros Easy to view and work with. I had several questions early on and the support team at Genea was very helpful. Cons The delay in getting the submeter billing statemets for approval. In the past they were on the platform right at the end of the month. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General/Property Manager Used the software for: 3-5 years ### "80-20" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 25, 2023 For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%). Pros Ease to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing. Cons Delay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Accountant Used the software for: Less than 1 year ### "Happy we chose to use this service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 I have been grateful for the expertise of the team that allows for timely billing to tenants in a professional and meaningful way. Pros Very easy website to navigate, good responsiveness of the team, knowledge of the subject matter, cost effectiveness Cons A lot of back and forth emails during onboarding, when maybe setting up a 10 minute call would expedite the process for follow-up questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Property Manager Used the software for: Less than 1 year ### "Invoicing Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2025 Overall, its a nice service to have available. Pros Easy way to charge back tenants for utility charges Cons Tenant invoices aren't automatically sent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Property Manager Used the software for: 1-3 years ### "i highly recommend for landlords and commercial applications." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2024 its been great. reliable and most important accurate. Pros I like the data recorded. it provides enough information to make forecast. Cons i like everything about the platform, please don't make any major upgrades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Property Manager Used the software for: 1-3 years ### "Great bang for the buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2024 invoices are sent for review/approval in a timely manner and are highly accurate. Customer service is quick to respond to questions or deal with issues. Highly recommend. Pros convenient, reliable and top notch customer service! Cons I think it's a great service and I can't think of any issues to improve upon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Property Manager Used the software for: 3-5 years ### "Effective and Efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2024 Good experience, the support team is helpful and send reminders if I did not submit the bill in time. Pros Fast, easy, and consistent. My bills are broken out in 2 days max and are always consistent month to month. Cons It would be helpful if the submeter bills were emailed as well instead of downloading them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant property manager Used the software for: 3-5 years ### "Great service and benefit to any property owner or manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2023 It has definitely freed up my time since I no longer have to create the submeter statements myself. Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio. Pros The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants. They take care of all the calculations in figuring out how much the tenant owes. Cons The area of improvement is in getting the metering statements over to us. We have a deadline to meet in order to sent out the Genea statements along with our rent invoices. Genea does not always meet that deadline. There are times where I have already submitted the utilty invoice to Genea and then I still get asked to provide the invoice again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Property Manager Used the software for: 3-5 years ### "Love Genea!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2021 I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner. Pros I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team! Cons Nothing....I really love this program! It's easy to use and navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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