--- title: "Submeter Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Submeter Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/198687/Submeter-Billing/" page_type: "product" language: "en" --- # Submeter Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Submeter Billing ## What is Submeter Billing? Genea’s Submeter Billing platform replaces manual utility billing with a streamlined, automated solution built for commercial real estate. Instead of juggling spreadsheets and handwritten meter readings, property teams can manage and visualize everything—from data collection to invoice delivery—in one centralized platform for your entire portfolio. Property teams get reduced errors, timely billing cycles, and accurate cost recovery while tenants receive clear, itemized invoices they can trust, reducing disputes and support requests. By eliminating manual processes and providing real-time visibility across your portfolio, Genea helps property teams save time, improve efficiency, and deliver a better, consistent tenant experience while maintaining billing accurately and boosting operational performance. ## What is Submeter Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 91% Neutral 9% Negative 0% Starting price $100 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Submeter Billing alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (165)](https://www.capterra.com/p/12722/CBSW-UMS-net/reviews/) Starting price $0.35 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [View all alternatives](https://www.capterra.com/p/198687/Submeter-Billing/alternatives/) ## FAQs about Submeter Billing Overview ### Which roles and teams benefit most from Submeter Billing? Submeter Billing is most used by property managers, assistant property managers, and property administrators who oversee tenant utility billing, resident communications, and occupancy-related account updates. Accounting teams use it to manage receivables, reconcile charges, and reduce billing errors, while engineering and building operations staff support accurate meter data and usage tracking. Answer based on 54 reviews Overview ### What company size and industries is Submeter Billing built for? Submeter Billing is built mainly for small real estate operators, with 74% of reviewers from small businesses and 56% from Real Estate. It serves property owners and managers needing submeter billing automation across portfolios, with another 39% in Commercial Real Estate and 15% in midsize businesses, primarily for utility billing. Answer based on 54 reviews Features and Usability ### What are the key features of Submeter Billing? Submeter Billing includes core billing tools like invoice management, tenant billing, metered billing, and usage tracking for water, electricity, and natural gas. Reviewers most often highlight meter reading, downloadable past statements, and reporting, while differentiators include customizable reports, a self service portal, and online payments. Answer based on 17 reviews Overview ### Is Submeter Billing good for billing tenants back for utilities? Submeter Billing simplifies tenant utility chargebacks by calculating usage, creating professional statements, and giving tenants clearer billing detail. Property managers often save time and improve billing accuracy compared with manual work, though some teams note delays, missing or incorrect tenant information, manual invoice distribution, and setup friction when tenants or meters change. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does Submeter Billing offer? Submeter Billing provides in person training, live online sessions, and webinars to help teams get started. In person training allows face-to-face instruction, live online sessions support guided remote learning, and webinars offer scheduled presentations that can cover setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Submeter Billing offer, and how do users rate the experience? Submeter Billing offers email/help desk, a knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support as responsive, helpful, courteous, and quick to answer questions, with some saying the team feels like an extension of operations, though a few report slower resolution times for certain issues. Answer based on 14 reviews Features and Usability ### How easy is it to manage invoices in Submeter Billing? Submeter Billing makes invoice management straightforward for many property managers, with timely statements, stored billing history, and customizable invoice documents. Teams often find it faster than spreadsheets and easier to track approvals, though some users report trouble locating invoices, limited email delivery options, and occasional onboarding or deadline delays. Answer based on 17 reviews Features and Usability ### How well does Submeter Billing handle meter readings? Submeter Billing supports routine meter reading with clear access to readings, history, and supporting documents for billing and audits. Property teams and building engineers often like the field usability and visual meter setup, but some users mention manual entry mistakes, syncing problems, camera glitches, and confusion around read dates or decimals. Answer based on 16 reviews Features and Usability ### Is Submeter Billing easy to use? Submeter Billing feels easy to use for most teams, especially for mobile access, everyday lookups, and basic billing tasks. Small property teams often learn it quickly after setup, but some end users find the initial configuration harder, mention extra steps, or run into portal availability issues that affect day-to-day convenience. Answer based on 12 reviews ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Submeter Billing supports all three of the features reviewers value most: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately based on consumption, monitor usage patterns more closely, and manage invoicing with greater consistency, allowing teams to improve billing accuracy, reduce manual work, and maintain clearer oversight of utility costs. Billing & Invoicing 4.5 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Usage Tracking/Analytics 4.5 (17) 94.12% of 17 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Metered Billing 4.6 (23) 95.65% of 23 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 4.4 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Meter Data Management 4.7 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Rate Management 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Submeter Billing 21 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Customizable Reports: Alter the layout and content of reports - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 4.5 (54) 4.5 Based on 54 reviews ## Pricing Value for money 4.5 (45) Basic $100.00 Per Month Value for money 4.5 (45) 4.5 Based on 45 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (51) 4.8 Based on 51 reviews ## User reviews Overall rating 4.6 Based on 54 reviews Filter by rating 5(40) 4(9) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent JG James G. Assistant Chief Engineer Commercial Real Estate ### "Nice Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2025 Pleased. It took a few sessions to get used to the new platform and figure out the navigation. Now I got it and it's great. Pros Easy to view and work with. I had several questions early on and the support team at Genea was very helpful. Cons The delay in getting the submeter billing statemets for approval. In the past they were on the platform right at the end of the month. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Michelle C. Accountant Hospital & Health Care ### "Happy we chose to use this service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2025 I have been grateful for the expertise of the team that allows for timely billing to tenants in a professional and meaningful way. Pros Very easy website to navigate, good responsiveness of the team, knowledge of the subject matter, cost effectiveness Cons A lot of back and forth emails during onboarding, when maybe setting up a 10 minute call would expedite the process for follow-up questions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EN Emily N. Property manager Commercial Real Estate ### "Set Up Confusing but Overall Easy to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 12, 2025 Overall, the process is easy. Set up would have been nice to have more instructions but once it was setup, the workload on my end is great and clear. Pros The billing is an easy process and takes the work off of me to billback tenants. The portal and processes are easy to use. Cons The initial set-up was a little confusing and there were some hiccups. Some parts were not delivered. it would have been helpful to have someone assist with setup. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Renji G. Property Manager Real Estate ### "Invoicing Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2025 Overall, its a nice service to have available. Pros Easy way to charge back tenants for utility charges Cons Tenant invoices aren't automatically sent. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 Thank you so much for your review, Renji! Your feedback is valuable, and as we continue to add new features we'll be sure to let you know! ZA Zaynah A. Property Manager Commercial Real Estate ### "Effective and Efficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Good experience, the support team is helpful and send reminders if I did not submit the bill in time. Pros Fast, easy, and consistent. My bills are broken out in 2 days max and are always consistent month to month. Cons It would be helpful if the submeter bills were emailed as well instead of downloading them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 Thank you, Zaynah, for your feedback! We value your input and appreciate your business! KD Keri D. Property Manager Commercial Real Estate ### "Great bang for the buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2024 invoices are sent for review/approval in a timely manner and are highly accurate. Customer service is quick to respond to questions or deal with issues. Highly recommend. Pros convenient, reliable and top notch customer service! Cons I think it's a great service and I can't think of any issues to improve upon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 Thank you, Keri, for your review! We truly value your feedback and appreciate your business! JC jevoy C. Property Manager Real Estate ### "i highly recommend for landlords and commercial applications." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2024 its been great. reliable and most important accurate. Pros I like the data recorded. it provides enough information to make forecast. Cons i like everything about the platform, please don't make any major upgrades. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 18, 2025 Hi Jevoy, thank you so much for taking the time to leave a review! We value your feedback! KP Kelly P. Assistant Property Management Real Estate ### "Genea for Property Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2024 Overall a good experience to have Genea work on out submeter billings, Pros Easy for commercial building/ property management Cons No cons as of this moment. Good communication Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 30, 2024 Thank you for your review, Kelly! We appreciate your partnership! CB Charles B. Director Commercial Real Estate ### "Submeter is part of my team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 7, 2024 Great I feel as if Submeter is part of the building management team Pros Functionality and ease of use, having a system in place that gives you accurate information Cons That it is not fully automated and the system can do the readings without human assistance. I would like to just receive reports without having to walk the building Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LB Lela B. Asst Property Manager Real Estate ### "Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 6, 2024 Pros Customer service is very helpful and accommodating. Cons The website is hard to manage and sometimes I can't find my invoices. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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