# Submeter Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Submeter Billing the right Utility Billing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198687/Submeter-Billing/reviews --- Submeter Billing 4.6 (54) [View alternatives](https://www.capterra.com/p/198687/Submeter-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Submeter Billing Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MC Michelle C AccountantHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I have been grateful for the expertise of the team that allows for timely billing to tenants in a professional and meaningful way.“ June 26, 2025 pl patrick l Assistant Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.“ October 25, 2023 OL Orlando L Assistant property managerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants.“ May 2, 2023 VG Veronica G Assistant Property ManagerCommercial Real Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “I have noticed the meter read dates submitted in Angus never match the meter read dates listed on the supporting documents. “ May 11, 2023 pl patrick l Assistant Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage.“ October 25, 2023 TH Taylor H Commercial Property ManagerCommercial Real Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The reports are difficult to filter through when exporting and the platform needs more organization.“ February 20, 2024 KD Keri D Property ManagerCommercial Real Estate, 51 - 200 employeesUsed the software for: 1-2 years. “invoices are sent for review/approval in a timely manner and are highly accurate.“ December 10, 2024 JW Julian W property managerReal Estate, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I cant see the statements something is wrong with the invoices“ September 7, 2023 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG James G. Assistant Chief Engineer Commercial Real Estate Used the software for: 2+ years ### "Nice Improvement" August 1, 2025 5.0 Pleased. It took a few sessions to get used to the new platform and figure out the navigation. Now I got it and it's great. Pros Easy to view and work with. I had several questions early on and the support team at Genea was very helpful. Cons The delay in getting the submeter billing statemets for approval. In the past they were on the platform right at the end of the month. Review Source EN Emily N. Property manager Commercial Real Estate Used the software for: 6-12 months ### "Set Up Confusing but Overall Easy to Use" June 12, 2025 4.0 Overall, the process is easy. Set up would have been nice to have more instructions but once it was setup, the workload on my end is great and clear. Pros The billing is an easy process and takes the work off of me to billback tenants. The portal and processes are easy to use. Cons The initial set-up was a little confusing and there were some hiccups. Some parts were not delivered. it would have been helpful to have someone assist with setup. Review Source KB Kauwela B. General/Property Manager Commercial Real Estate Used the software for: 2+ years ### "80-20" August 24, 2023 3.0 For the most part it's great (80%). The delay in receiving the monthly statements and billings, along with the inaccuracy makes it questionable (20%). Pros Ease to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing. Cons Delay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings Review Source Response from Genea August 25, 2023 Thank you for your review, Kauwela! We strive to provide 100% accuracy, and timeliness is one of top priorities. We will follow up with you so that we can better understand your concerns, and deadlines, to better serve you! jC jevoy C. Property Manager Real Estate Used the software for: 1-2 years ### "i highly recommend for landlords and commercial applications." December 2, 2024 5.0 its been great. reliable and most important accurate. Pros I like the data recorded. it provides enough information to make forecast. Cons i like everything about the platform, please don't make any major upgrades. Review Source Response from Genea February 18, 2025 Hi Jevoy, thank you so much for taking the time to leave a review! We value your feedback! ZA Zaynah A. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Effective and Efficient " December 10, 2024 5.0 Good experience, the support team is helpful and send reminders if I did not submit the bill in time. Pros Fast, easy, and consistent. My bills are broken out in 2 days max and are always consistent month to month. Cons It would be helpful if the submeter bills were emailed as well instead of downloading them. Review Source Response from Genea February 18, 2025 Thank you, Zaynah, for your feedback! We value your input and appreciate your business! KD Keri D. Property Manager Commercial Real Estate Used the software for: 1-2 years ### "Great bang for the buck!" December 10, 2024 5.0 invoices are sent for review/approval in a timely manner and are highly accurate. Customer service is quick to respond to questions or deal with issues. Highly recommend. Pros convenient, reliable and top notch customer service! Cons I think it's a great service and I can't think of any issues to improve upon. Review Source Response from Genea February 18, 2025 Thank you, Keri, for your review! We truly value your feedback and appreciate your business! MC Michelle C. Accountant Hospital & Health Care Used the software for: Less than 6 months ### "Happy we chose to use this service" June 26, 2025 5.0 I have been grateful for the expertise of the team that allows for timely billing to tenants in a professional and meaningful way. Pros Very easy website to navigate, good responsiveness of the team, knowledge of the subject matter, cost effectiveness Cons A lot of back and forth emails during onboarding, when maybe setting up a 10 minute call would expedite the process for follow-up questions. Review Source RG Renji G. Property Manager Real Estate Used the software for: Less than 6 months ### "Invoicing Made Easy" February 12, 2025 5.0 Overall, its a nice service to have available. Pros Easy way to charge back tenants for utility charges Cons Tenant invoices aren't automatically sent. Review Source Response from Genea February 18, 2025 Thank you so much for your review, Renji! Your feedback is valuable, and as we continue to add new features we'll be sure to let you know! KP Kelly P. Assistant Property Management Real Estate Used the software for: Less than 6 months ### "Genea for Property Management " September 13, 2024 5.0 Overall a good experience to have Genea work on out submeter billings, Pros Easy for commercial building/ property management Cons No cons as of this moment. Good communication Review Source Response from Genea October 30, 2024 Thank you for your review, Kelly! We appreciate your partnership! OL Orlando L. Assistant property manager Real Estate Used the software for: 2+ years ### "Great service and benefit to any property owner or manager" May 2, 2023 4.0 It has definitely freed up my time since I no longer have to create the submeter statements myself. Overall, I would highly recommend the product and I have expanded our business with them with every building in my portfolio. Pros The best feature is providing our utility invoices to Genea and they provide a professional and clean submeter statement that can be presented to the tenants. They take care of all the calculations in figuring out how much the tenant owes. Cons The area of improvement is in getting the metering statements over to us. We have a deadline to meet in order to sent out the Genea statements along with our rent invoices. Genea does not always meet that deadline. There are times where I have already submitted the utilty invoice to Genea and then I still get asked to provide the invoice again. Review Source Response from Genea May 19, 2023 Thank you, Orlando! We understand your concerns regarding the timeliness of turning statements over to you and appreciate that you have shared this with us. If you could let our support team know your deadline we will be sure to check in on your statements on your behalf and will do all we can to meet that for you. TH Taylor H. Commercial Property Manager Commercial Real Estate Used the software for: 1-2 years ### "CRE Submeter Billing" February 20, 2024 4.0 The reports are difficult to filter through when exporting and the platform needs more organization. Pros I can depend on the meters getting read monthly and the billings being produced. Cons The reports are difficult to filter through when exporting and the platform needs more organization. Review Source MM Monica M. Property Admin Real Estate Used the software for: 2+ years ### "Submeter Billing" November 17, 2021 5.0 Pros It is pretty easy to use when I need to run my monthly reports Cons I would like to access all types or reporting features Review Source Response from Genea November 22, 2021 Thank you for taking the time to leave us a review! We are happy to hear that you find the service easy to use, and are currently working on a reporting function to be accessible to our customers! In the meantime, if there's anything that you need please reach out to your Genea team and we will assist you :) JR Joseph R. Property Manager Real Estate Used the software for: 6-12 months ### "Easy to Use" August 21, 2023 4.0 Pros The product is very easy to use, the meter reading site is straightforward and the process of downloading/sending these meter read bills to your tenants is a seamless process. Cons Overall, the site has everything you need to relay meter reading bills in a timely fashion. Review Source Response from Genea August 22, 2023 Thank you for your review, Joseph! AT Amanda T. Asst. Property Manager Real Estate Used the software for: 2+ years ### "Saves time, great customer support" November 17, 2021 4.0 Pros Saves me so much time by producing our monthly invoices for us. Cons I don't have anything to list about what I don't like right now. Review Source Response from Genea November 22, 2021 Thank you for taking the time to leave us a review! We are happy to hear that our products and services are helping you in your day-to-day! MM Mark M. Accounts Payable & Receivables Manager Real Estate Used the software for: 2+ years ### "Monday Properties" August 19, 2022 5.0 My experience has been great with product it has been very instrumental in our monthly billing process. Pros Product is very user friendly and the staff is very responsive. Cons The product could do a better job with the historic billing cycles. Review Source Response from Genea August 24, 2022 We appreciate you and your feedback, Mark! Thank you! EB Eric B. Engineer Real Estate Used the software for: 6-12 months ### "Submeter " February 19, 2020 5.0 The overall experience is great! Its super easy to use and the readings are complete in a very short period of time. Pros The software is very easy to download and utilize. We mostly use this via mobile phone. I have four people on my team that use this and it was extremely easy for them to learn how to use it. Cons The only problem that we have had was uploading. That problem was user error. Review Source Response from Genea February 21, 2020 Thank you for taking the time to write us a review! Delighted to hear how easy it was for you and your team to adapt to the product! LB Lela B. Asst Property Manager Real Estate Used the software for: Less than 6 months ### "Good product" March 6, 2024 5.0 Pros Customer service is very helpful and accommodating. Cons The website is hard to manage and sometimes I can't find my invoices. Review Source AG Al G. Service tech Commercial Real Estate Used the software for: 6-12 months ### "Got to be something better " November 12, 2021 3.0 Poor Pros In an app. Compatible with my tablets. Cons Doesn't allow notation. Too many steps. Customer service good but takes too long to get to a solution. I'm an end user. Most of this doesn't apply. Review Source YL Yanny L. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Love Genea!" November 12, 2021 5.0 I haven't really had any issues but when I had, the team was always there to answer my questions in a timely manner. Pros I love that it's easy to use and makes my life so much easier when it comes to billing back our tenants for their electric usage or to set up their overtime HVAC. I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick. Love the Genea team! Cons Nothing....I really love this program! It's easy to use and navigate. Review Source Response from Genea November 22, 2021 Thank you for your feedback! We appreciate the time you took and your continued support :) pL patrick L. Assistant Property Manager Real Estate Used the software for: 2+ years ### "Submeter Billing Review" October 25, 2023 5.0 I have had a great overall experience with submeter billing and it makes my job easier while also providing beneficial and detailed information to our tenants to understand the breakdown of their utility usage. Pros I like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants. Cons Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team. Review Source Response from Genea November 6, 2023 Hello Patrick, Thank you so much for your review. We are glad our product is providing value for you and making your job easier. LH Liz H. Associate Director Facilities Services Used the software for: 2+ years ### "DMV Property Management" May 3, 2023 5.0 It has helped us tremendously with so many tenants having sub-metering for water and / or electric. Pros Easy to use, eliminates mistakes from property billing, and able to review for accuracy. Cons Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that. Review Source Response from Genea May 19, 2023 Thank you for taking the time to review, Liz! SL Susan L. Property Manager Real Estate Used the software for: 2+ years ### "Submeter Billing" February 19, 2020 5.0 Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel. Pros The software is user friendly and offers various reports. The support team is fabulous. They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices. They are always available, courteous and professional. Cons Nothing at this time. Everything works as is contracted. Review Source Response from Genea February 21, 2020 Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team! JL Julie L. Senior Property Manager Real Estate Used the software for: 1-2 years ### "Simple and Straight-Forward Platform" August 15, 2023 5.0 I personally have been using this product a bit over a year and find this to be one of the easiest and simplest submeter invoicing platform ever. Pros Genea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize. Cons Without training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues. Review Source Response from Genea August 16, 2023 Thank you for taking the time to leave us a review, Julie! We are happy to hear that you are satisfied with our product, and our service. JR James R. Building Engineer Commercial Real Estate Used the software for: 2+ years ### "Pleasant Experience" November 16, 2021 5.0 Nice Easy and simple use Pros Ease of use and reporting system for businesses Cons nothing really its easy to use and a great tool Review Source Response from Genea November 22, 2021 Thank you for your feedback! lB laura B. Property Manager Real Estate Used the software for: 2+ years ### "Commercial Property Life Saver" August 15, 2023 5.0 Great experience, finally able to bill tenants accurately for their utility usage. Pros Genea has provided accurate billing for tenants, while we were underbilling for years while doing manual calculations. Cons Building engineer has to manually input the meter reads, which can sometimes cause errors. Review Source Response from Genea August 16, 2023 Thank you for your review, Laura! We are always happy to hear feedback from our customers and value your input. If your engineer would like any training on taking reads we are here to assist. He can reach out anytime! Similar Products Featured ## Related categories [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)