# Page 2 | Submeter Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Submeter Billing the right Utility Billing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198687/Submeter-Billing/reviews --- Submeter Billing 4.6 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of Submeter Billing ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Charles B. Director Commercial Real Estate Used the software for: 1-2 years ### "Submeter is part of my team" March 7, 2024 5.0 Great I feel as if Submeter is part of the building management team Pros Functionality and ease of use, having a system in place that gives you accurate information Cons That it is not fully automated and the system can do the readings without human assistance. I would like to just receive reports without having to walk the building Review Source AW Ashley W. Property Assistant Commercial Real Estate Used the software for: 1-2 years ### "Reliable! " May 8, 2023 5.0 Pros The transition to Submeter Billing was a breeze. Genea Support + Team go above and beyond to make sure of it. Cons The only suggestion would be to have the ability to transfer existing users over to another Property. For example, if we have a new tenant that already was using Genea services, they'll have to create new credentials rather than being able to use their existing credentials. Review Source Response from Genea May 19, 2023 Thank you for your feedback, Ashley! We are always working on improving our customer experience and will evaluate this as a feature request for future versions! NL Nyeela L. Operations Coordinator Commercial Real Estate Used the software for: 2+ years ### "Electric Metering Made Easy " February 20, 2020 5.0 Saves us time on the back end not having to compile and calculate the readings for billing. Pros How easy it is to report readings and receive statements and reports back quickly Cons It would be nice if it was fool proof, regarding the readings, instead of needing a middle man to confirm the readings. (Millennial Problems lol) Review Source Response from Genea February 26, 2020 Thank you for your review and constructive feedback! We will keep working hard to make our products as easy to use as possible. RC Rhonda C. Property Manager Real Estate Used the software for: 1-2 years ### "Water Meter billing" September 14, 2023 3.0 Pros ease of reading meters, no other issues Cons At first it was the constant emails but that has slacked a little. Review Source Response from Genea September 18, 2023 Thank you for your review, Rhonda! We appreciate you taking the time but would like to better understand what we can do better. We will be in touch! AW Alexandria W. Property Administrator Commercial Real Estate Used the software for: 2+ years ### "Genea is Top Tier" May 9, 2023 5.0 It's awesome! Pros What I like most about Submeter Billing is Ease of use. Cons There isn't anything I dislike about the submeter billing system. Review Source Response from Genea May 19, 2023 Thank you so much for your review, we value your feedback! JG John G. Senior Chief Engineer Real Estate Used the software for: 2+ years ### "Genea after hours- Park Place" February 19, 2020 5.0 Submeter billing has made it very simple not having to physically go to each meter to read them. The revenue generated has been great. Pros Ease of use on a PC and cell phone. Good reporting platform Cons At this point I do not have a con to report. Everything is very user friendly. Review Source Response from Genea February 21, 2020 Thanks so much for your review! Nothing better than hearing about increased revenue for our clients :) JW Julian W. property manager Real Estate Used the software for: 2+ years ### "Good" September 7, 2023 5.0 Pros It is good i like the product very much its helpful Cons I cant see the statements something is wrong with the invoices Review Source Response from Genea September 14, 2023 Thank you for your review, Julian! We appreciate your feedback. As for not being able to see the statements, let's have our team look into this for you. Your statements, once available, are visible in our Portal along and you should have access to these. We will be in touch! DJ Dave J. Senior Property Manager Real Estate Used the software for: 6-12 months ### "Submeter billing product is good - the people behind it are better" April 22, 2020 5.0 Saving time on monthly tenant billbacks. Pros We each have two (2) multi-tenant buildings where the water and/or electric gets read and billed back each month. Using the Genea service saves between 1-1.5 hrs messing with excel worksheets, which allows me time to focus on other property issues. I have a monthly tickler to send Genea the most recent utility bills when they come in. After emailing that, I get back the tenant invoicing to be added to our system. I don't need to read meter photos, as our building tech enters the numbers into Genea’s system directly. However, the photos are available for auditing purposes, which is great. Although I like the speed and accuracy of the software, I appreciate even more the responsiveness and helpfulness of \[SENSITIVE CONTENT HIDDEN\] and the Genea team when they quickly correct minor issues that do occur. Cons The setup process was seamless and the product has been simple for our team to use. One feature that would be useful would be a forecast of the next year's readings based on prior trends/seasonality that could be used during budget season. This may already be possible as it is our first year using Genea. Review Source Response from Genea April 24, 2020 Thank you so much for taking the time to leave us a review! Very happy to hear you are enjoying our product and service! GG Gabe G. Chief Engineer Commercial Real Estate Used the software for: 2+ years ### "Gabe’s 2022 Genea Review" August 24, 2022 5.0 Good results with the Genea team. Pros Platform is very functional and great customer support. Cons The platforms front end has been refreshed this year. No complaints. Reason for choosing Submeter Billing Customer support. Local Orange County, CA company Review Source Response from Genea August 31, 2022 Thank you for your feedback, Gabe! JD Jeovana D. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "APM Review " September 6, 2023 4.0 N/a Pros The ease of having statements automatically generated each month. Cons The site is not as user friendly or has a clear and concise look with there being multiple properties. Reason for choosing Submeter Billing n/a Review Source Response from Genea September 7, 2023 Thank you for your review, Jeovana! We understand the layout can be a hurdle when managing multiple properties, and would love the opportunity to provide you with an overview with one of our support members to assist with navigating the Portal! One of our team members will be in touch. SK Sarah K. Assistant Property Manager Commercial Real Estate Used the software for: 2+ years ### "Billing Made Easy" November 12, 2021 4.0 Overall, I really love submeter billing. Worth every penny and highly recommend. Pros I love this software because it saves me a lot of time and is more accurate. We used to calculate our monthly billings manually, and there was a lot of room for error and it took up a lot of valuable time. Cons I think sometimes it can be difficult when you deal with different people MTM putting together your billing because you get the same questions asked a lot. It's not a software issue exactly, but part of the package. Review Source Response from Genea November 22, 2021 Thank you for your feedback! We love to hear that we are able to help you save time in your day-to-day :) CB Crystal B. Tenant Services Manager Real Estate Used the software for: 1-2 years ### "Wonderful Company To Work With" February 19, 2020 5.0 Overall, I enjoy working with Genea. It helps me get an accurate billing for the tenants, I can download past statements, I can see meter reading, etc. Pros I don't have to do the utility billing calculations, shows the meter information and readings, download statements Cons Time frame, we must have our statements within 24 hours. Online Portal has been down for a while now. Review Source Response from Genea February 28, 2020 Thank you for your review and feedback! SS Shenel S. Real Estate Services Coordinator Commercial Real Estate Used the software for: 2+ years ### "Submeter tracking/billing" November 17, 2021 5.0 keeps track of usage and billing clients above allotted amounts. Pros The ease of uploading data from meter reading Cons I dont believe there is any features missing, some of the reports are not done well though. Review Source Response from Genea November 22, 2021 Thank you for taking the time to leave us a review! We are happy to hear that you find the service easy to use, and are currently working on a reporting function to be accessible to our customers! In the meantime, if there's anything that you need please reach out to your Genea team and we will assist you :) BC Bridget C. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Genea" August 16, 2023 5.0 Pros It gives me back a lot of time in the day Cons Genea does not always meet the required deadlines Review Source Response from Genea August 17, 2023 Thank you for taking the time to leave a review, Bridget! We value your feedback, and want to better understand your needs to ensure we meet your deadlines. We will reach out to see what we can do to improve! RE Raechelle E. RESA Real Estate Used the software for: 2+ years ### "Easy Billing" August 18, 2023 5.0 Pros I really enjoy the easy billing of tenants since Genea does all the work and I just distribute the invoices.They do all the calculation and invoicing. I find the submeter billing very useful and quick to pull invoices. Cons I think they hardest part is the setup but once that is accomplished it has been fine. Review Source Response from Genea August 22, 2023 Thank you for your detailed feedback, Raechelle! We value your input! VG Veronica G. Assistant Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Submeter Billing - Review" May 11, 2023 4.0 Overall it has been a great experience. Pros What I like most is not having to manually bill for the sub-meter utilities. Cons I have noticed the meter read dates submitted in Angus never match the meter read dates listed on the supporting documents. They should always match to alleviate uncertainty. Review Source Response from Genea May 19, 2023 Thank you for your feedback! We will look into the Angus integration regarding the dates not matching and appreciate you bringing this to our attention. AC Alyssa C. Property Associate Real Estate Used the software for: 2+ years ### "Good" November 12, 2021 5.0 Pros That it does the billing for us and once something is set up we don't have to go back and adjust. Cons Sometimes the billing gets so complicated it is hard to verify billing amounts. Review Source Response from Genea November 22, 2021 Thank you for your feedback! If there is ever anything that we can do to help you break down your tenant billback charges please let us know, we are happy to help! CK Chris K. Property Manager Real Estate Used the software for: 1-2 years ### "Great Submetering" December 14, 2023 5.0 Pros Easy to use. Great Customer Service. Reports always come on time Cons No Cons. Any time I have ever had an issue Customer Service was easy to contact. Review Source JJ James J. Property Management Commercial Real Estate Used the software for: 1-2 years ### "Needs some minor work" November 12, 2021 3.0 Pros Always logged in and ready for use in the field, ease of selecting property and meter Cons In app guidance for reporting meter read ( do I count the digits after the decimal, how do you read digital meters versus analog ) crew has misread meters by adding the digits after the decimal which has resulted in it appearing that the tenant had higher than expected water usage. Camera glitches and shows a green screen very often. Review Source Response from Genea November 22, 2021 Thank you for your feedback! Genea would be happy to assist in a training event for your team on how to read meters, just let your Genea team know and we will assist! CL Christy L. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Genea Review " August 19, 2022 5.0 Pros Pretty user friendly with easy navigation. Cons I don't like how the invoices are under the Property Manager tab. I wish there was an easier way to access invoices all together with OT HVAC. Review Source Response from Genea August 23, 2022 Thank you, Christy! We appreciate the feedback, and your time! CS Cristen S. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "?" August 22, 2022 5.0 Pros Is easy to use and easy to contact for help Cons Website could be easier to navigate/use. Review Source Response from Genea August 26, 2022 Thank you for your feedback, Cristen! EL Evette L. Bookkeeper/AR Retail Used the software for: 1-2 years ### "a great asset!" February 19, 2020 5.0 I have gotten used to the change and am extremely happy with the customer service I receive from my team. \[SENSITIVE CONTENT HIDDEN\] & the AMRB team are the best. Pros Easy to look up the information needed. Cons I am not able to review a 2 month window at once and export to excel Review Source Response from Genea February 21, 2020 Thank you so much for your review! Always very happy to hear customer satisfaction with our customer success team :) LW Laura W. Property Administrator Real Estate Used the software for: 1-2 years ### "Genea Review" February 19, 2020 5.0 Pros The software is easy to use and the documents are well put together to use as back-up for the charges. I also like that I have access to previous billings. Cons I have not found anything that I don't like about it. Review Source Response from Genea February 21, 2020 Thank you for taking the time to write a review on our Submeter Billing product! We are pleased to hear that it is easy for you to use :) AT Aaron T. Assistant Property Manager Commercial Real Estate Used the software for: 1-2 years ### "Great Overall Program" February 19, 2020 5.0 Pros ease of automatic billing to our tenants. Cons addressing errors and billing on expired tenants. Reason for choosing Submeter Billing not sure. Review Source Response from Genea February 26, 2020 Thank you for your review and feedback! Our goal is to provide 100% accuracy on all tenant billings, if there is anything specific that needs to be addressed we have 24/7 support ready to assist you. Contact information is available on our login page. JC Juan C. Facilities Manager Real Estate Used the software for: 6-12 months ### "Juan Camacho Review" March 5, 2020 4.0 The overall experience has been very good. Pros The application is very easy to use and saves a lot of time on the building engineers. Cons There have been some issues with the software that took a little be too long to correct. Review Source Response from Genea November 4, 2020 Thank you for taking the time to leave us a review! We are happy to hear that our product has been able to save you time! We apologize for any delays you have experienced with software issues and we are definitely always working on improving our software! Talk to a Capterra advisor for free and get results within 15 minutes.