# Page 2 | PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PSA the right Construction Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198718/PSA-Restoration-Contractor/reviews --- PSA 3.9 (72) [View alternatives](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PSA ## Showing most helpful reviews Showing 26-50 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WP Wade P. CFO Construction Used the software for: 2+ years ### "Happy with PSA" December 3, 2021 5.0 Pros Ease of use and the support we received at the onset and ongoign Cons Still some reports I would like to see and some are too complex, would like the ability to customize the drop downs and only show reports that we use regularly Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed something more friendly for the staff on the road and more tailored to restoration Review Source Response from Canam Systems December 8, 2021 Hi Wade, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that the ease of use and our support meet your expectations. If you need assistance in running reports or customizing the dashboard, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! TC Todd C. Project Manager/Estimator/Business Developer Construction Used the software for: 2+ years ### "Lacks Transparency, Unnecessarily Complicated" December 18, 2021 2.0 See previous statements Pros The ability to generate electronic documents for projects Cons See previous statement there is a wealth of information on this subject Review Source Response from Canam Systems January 7, 2022 Hi Todd, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experience with PSA. If you need help with leveraging the software, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! CV Cindy V. General Manager Consumer Services Used the software for: 2+ years ### "PSA Review" December 17, 2021 3.0 Pros The ability to track job costing on a daily basis. Our previous software program did not accurately reflect the cost of a job as quickly. It makes tracking a job's progress against the estimate much easier. Cons Sometimes, the abundance of data is too much and it becomes overwhelming, and at times, confusing. Review Source Response from Canam Systems January 7, 2022 Hi Cindy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you like the ability of PSA to help you track job costing on a daily basis. We would like to make your experience with PSA better, if you are interested in exploring how the wealth of data can help you make informed business decision, feel free to contact support@canamsys.com. We will do our best to help. Thank you! CL Clark L. Project Manager Construction Used the software for: 2+ years ### "Project Management with PSA" December 13, 2021 4.0 PSA has helped us be more organized and manage our job budgets better. Pros We bought it for the scheduling features, and use it daily. Love how it integrates with other software such as Xactimate & Quickbooks. Cons In my work documentation is important. PSA allows you to store all types of files, but doesn't allow you to zoom in on pictures. When looking for details zoom is vital. Also when you want to open a document, besides a picture, you have to download it. Makes the process of reviewing documents slow. Reason for choosing PSA Recommendations from other users in the same industry. Review Source Response from Canam Systems December 14, 2021 Hi Clark, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that PSA has helped you and your team be more organized and manage job budgets better. If you need help with reviewing information or documentation, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! JD Jay D. General Manager Construction Used the software for: 6-12 months ### "Simple, Intuitive, job tracking software" December 3, 2021 4.0 PSA has been a great experience so far. We have recommended it to other companies we work with. The mobile app allows the guys in the field to quickly enter information to keep jobs moving. Pros PSA is a very simple program which handles job tracking well. We are easily able to see all the jobs we have open and what needs to be done in them. Cons The software really needs a job search function for searches as easy as searching jobs by phone number. Often we have customers call who mumble their names and we cant find the job without asking more probing questions, making it look like we don't know our customers when we just cant hear them. If we can search by phone number we can pull the job up off the caller ID. Navigation in some of the more advance screens like tasks or scheduling should be tabs at the top instead of buried in menus. The time screen needs to be accessible from the mobile app. Switched from [iRestore](https://www.capterra.com/p/184010/iRestore/) IRestore had very unreliable servers that were down constantly. It was also based off File Maker so there were multiple pieces of software needed just to run it. Review Source Response from Canam Systems December 8, 2021 Hi Jay, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that the software handles job tracking the way you wanted. If you need assistance in using the job search function, kindly reach out to support@canamsys.com. We will do our best to help. Thank you! RC Rose C. Human Resources Construction Used the software for: 2+ years ### "PSA thoughts" December 3, 2021 3.0 Not bad. It's eating a grilled cheese when I wanted a steak - I am still full, but not satisfied. Pros The billing/invoicing feature is quite easy to use and relatively efficient. There are things that could definitely make it a better product, but for the cost and trainability of it, it's pretty good. Cons Everything outside of the billing/invoicing is bulky, inefficient, difficult to maneuver around in - it is like working in Windows Vista. Just awful. Reason for choosing PSA Price and good salesmen Review Source Response from Canam Systems December 8, 2021 Hi Rose, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. Should you want to discuss further about how we can improve your experience with PSA software, kindly reach out to support@canamsys.com and we will be more than happy to assist you. Thank you. MS Marie S. AR Manager Construction Used the software for: 2+ years ### "Billing" September 7, 2021 3.0 it was ok .. it solved some issues we had but lack of response to our needs was frustrating Pros easy to do timesheets and search jobs for notes duplication was great Cons didn't mesh well with quickbooks company didn't really respond to what our individual needs were Alternatives considered [Dash](https://www.capterra.com/p/214529/Dash/) Reason for choosing PSA cost effective and the time the better product Switched from [Restoration Manager](https://www.capterra.com/p/178404/Restoration-Manager/) not flexible enough Review Source Response from Canam Systems October 15, 2021 Hi Marie, Thank you for your feedback on PSA. We are committed to helping customers better leverage our software for their restoration business needs. If you ever need help or are not getting a response in a timely manner, please reach out to us at sales@canamsys.com or 1-877-712-2626 ext. 3, so our team can better understand the issues you're experiencing. We look forward to continuing serving you and improving on your customer experience. Sincerely, Ryan Pritchard Sales Manager PSA Restoration Contractor VC Virginia C. Content Warehouse Manager Consumer Services Used the software for: 6-12 months ### "PSA Everything Has It's Pros and Cons " December 8, 2021 4.0 PSA is a user friendly program everything that you need to review the jobs is right in front of you, it has saved multiple hours of entering manually I am so glad that we have progressed into the future of PSA I thank you Virginia Pros We have been using PSA for almost a year we have now gone paperless with our tracking of materials and equipment on all of our jobs. We have barcodes that we scan for our product and equipment scans right to the job. The accessibility is extremely easy the techs have made it user friendly with the reports that they have created Cons The features that I would like to see in the future is to be able to edit the equipment dates and amounts, it makes it time consuming if I don't sign the equipment back in on the date that it has been returned I can not edit and therefore have to send notes to the project managers in regards to when the equipment came back. If we are paying all this money for this program to be charged extra $250 dollars for the tech team to make a report for us and anything else we might need is what I consider a bit extreme . Review Source Response from Canam Systems December 13, 2021 Hi Virginia, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you find our software user-friendly. We would like to invite you to join our User Group Meeting coming up next month to discuss your experience and offer suggestions how we can improve your user experience. Feel free to contact sales@canamsys.com to sign up. Thank you! VS Victoria S. Business owner Construction Used the software for: 1-2 years ### "Review " December 3, 2021 3.0 Visibility on job status and financials is good. Pros Integration was not easy. We like the ability to send emails and update job dates the most. Cons We abandoned using equipment feature and have had to use other platforms to track equipment. Time and material billing’s not easy. The app is clunky and freezes often. We have abandoned using forms. Alternatives considered [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing PSA Corporate decision Review Source Response from Canam Systems December 8, 2021 Hi Victoria, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experience with the software. We would like to discuss further about how we can help improve the software for your needs. Kindly reach out to support@canamsys.com for assistance. Thank you. RE Rick E. Business Developer Marketing and Advertising Used the software for: 1-2 years ### "Business Development Manager" December 3, 2021 4.0 Great, responsive and knowledgeable Pros Ease of tracking jobs, communicating with technicians and job referrers and getting reports for evaluation Support staff was excellent to work with and the software was usually easy to adapt to our needs Cons At first without the changes we requested, it was cumbersome and repetitious. After the tweaks were made it became easier to navigate and user friendly Reason for choosing PSA Recommendations from other users and their ability to get us up and running quickly and professionally Switched from [DASH](https://www.capterra.com/p/149523/DASH/) Couldn't get the reports we needed from the data entered Review Source Response from Canam Systems December 8, 2021 Hi Rick, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear about your experience with PSA software. If you have other suggestions how we can improve the software for your needs, feel free to reach out anytime! Thank you! AP Adam P. Team Leader Construction Used the software for: 2+ years ### "Great software. " December 3, 2021 4.0 Pros Works well, just very rudimentary. Feels like it can be updated better. Cons It’s not as smooth as I would like it. Feels like it can be updated better. Review Source Response from Canam Systems December 8, 2021 Hi Adam, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that the software works well for you. However, if you are still experiencing issues with the upgrades, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! PS Peter S. Branch Manger Construction Used the software for: 2+ years ### "love it over our last system" December 9, 2021 5.0 When used properly it is amazing what information is available to better manage a company Pros the amount of information that is available as to what has gone on with a job Cons nothing that i can think of at this time Review Source Response from Canam Systems December 13, 2021 Hi Peter, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you love our system! It's our absolute pleasure to be of service. Thank you! NA Nada A. Office Manager Construction Used the software for: 2+ years ### "Review" December 13, 2021 4.0 Pros It is affordable and relatively good product. Technical Support is very good. Cons It seems a lot of clicking to get information. It would be nice to have small financial summary when you are in a job. You can not change dates of equipment set up, especially for the jobs that come in over weekend. Switched from [DashClicks](https://www.capterra.com/p/179692/DashClicks/) PSA more affordable Review Source Response from Canam Systems December 14, 2021 Hi Nada, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you had a good experience with our technical support. If you need help with tracking real-time job costs, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! CF Courtney F. Office Manager (Pittsburgh Branch) Construction Used the software for: 1-2 years ### "Easily learned software to keep your Company organized" December 8, 2021 5.0 Pros I like the way that you can customize your "job look up" tab. I find helpful to look up jobs by their claim numbers sometimes rather than the actual job number or address. Cons It's a little bit confusing when you need to add an agent or adjuster from an Insurance Company. It isn't that easy and the tabs are confusing. I always have to ask for help when I need to do this. Review Source Response from Canam Systems December 13, 2021 Hi Courtney, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know you like the job look up function. However, if you need assistance with adding agents or adjusters, kindly reach out to support@canamsys.com to schedule a training session. We will do our best to help. Thank you! JS Justin S. CEO Construction Used the software for: 6-12 months ### "Took years to decide to use psa." December 3, 2021 5.0 Overall happy Pros It has all information under 1 roof. We had several softwares in the past and they did not talk to each other. Cons The mobile app is not good. It is not robust and doesn't allow a lot of work in the field from it. Time tracker doesn't talk will with the main system. Alternatives considered [DASH](https://www.capterra.com/p/149523/DASH/) Reason for choosing PSA Chris hill Review Source Response from Canam Systems December 13, 2021 Hi Justin, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you are benefitting from the integration our software has to offer. If you need help with customizing the fields and better leveraging the time tracking function, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! LW Lisa W. HR Construction Used the software for: 2+ years ### "Review" December 17, 2021 4.0 The support team has been wonderful when there is an issue it has been rectified and they always follow up to ensure we are happy. Pros We use both the Desktop and the Web version and have technicians use the mobile app. I Like mostly the real time use in the web and mobile and the ability to manipulate the program to some degree to suite our company needs. Cons like least about this software is the lag time for the real time to sync with the desktop, it can be discouraging. Sometimes it can be 5 - 15 minutes but then much longer for other times. This is when it is not so real time. Review Source Response from Canam Systems January 7, 2022 Hi Lisa, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are glad to hear about your experience with PSA. We would be happy to have you at the upcoming Proven User Group Meeting to hear more about the suggestions you have. Kindly reach out to salest@canamsys.com for sign up. Thank you! JD Jennifer D. HR Manager Construction Used the software for: 2+ years ### "Long Time User!" December 3, 2021 4.0 Pros We enjoy that we have been able to grow with PSA and contribute to their development. Cons As with any software, there are parts that become frustrating (ie: issuing accurate work orders). We have learned to utilize the areas that serve us and our customers. Review Source Response from Canam Systems December 8, 2021 Hi Jennifer, thank you for writing a review of your experience! We truly appreciate your loyalty and we are equally glad to be able to improve our software continuously in order to meet your evolved business needs. RS Rahul S. Senior Accounting Manager Construction Used the software for: 2+ years ### "Great Product" December 6, 2021 5.0 Overall I enjoy using PSA. I like its functionality of payroll data is synced to Quick Books. PSA does reduce the number of hours spent on payroll, vendor, and customer management. Pros Ability to use it for payroll, Customer and Vendor Management Cons PSA sync-generated log files are tough to understand, I wish if it's easy enough for somebody with a non-IT background to decipher it and fix the issues. Review Source Response from Canam Systems December 8, 2021 Hi Rahul, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear you like the ability of PSA for payroll, customer and vendor management. However, if you need help with log files, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! TP Tracy P. Finance Manager Construction Used the software for: 2+ years ### "Contractor Review" December 8, 2021 3.0 My experience with PSA has been challenging; some freatures are extrememly difficult to use. Pros Certain features are easy to learn and use Cons The reporting process can be difficult to find the report you need. Syncing issues between desktop and web. Reason for choosing PSA Unknown - I was not involved in this process. Review Source Response from Canam Systems December 13, 2021 Hi Tracy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you find certain features easy to learn and use. If you need help with the reporting process and syncing, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! RF Russell F. Director of Estimating and Reconstruction Accounting Used the software for: 2+ years ### "Poor customer service and little to know support, Has taken 10 days everytime that i have requested" December 3, 2021 3.0 Pros The project management tools, job budgeting Cons Customer support is terrible everytime i call to speak with someone they cant answer the questions and say they will have someone get with me. 10 days go by before i hear from anyone. This is consistant and happens everytime i call. Review Source Response from Canam Systems December 8, 2021 Hi Russell, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experience with our customer service, feel free to reach out to sales@canamsys.com to discuss further on how we can improve your service experience. We will do our best to help. Thank you! KB Katie B. Project Manager Construction Used the software for: 6-12 months ### "Using for a few months" December 13, 2021 3.0 PSA is cumbersome, and be confusing. You have training on the program before the program is even set up. After months of using the program and taking pictures on the job site, it doesn't get easier. It takes twice as long now to take pictures, and you have to make sure you save them or all your pictures are lost. Pros What I liked most was it does track the jobs, whether emergency or repair. Does have documents premade and ready. Cons To take pictures it's very cumbersome. Not very user friendly to set up pictures folders and take pictures on the jobsite. Also nothing is easy and straight forward when uploaded pictures to Xactimate or to file on the computer. Way to many steps. Review Source Response from Canam Systems December 14, 2021 Hi Katie, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experiences in uploading pictures with the mobile app. We would like to look into the issues you're experiencing and offer you a solution, kindly contact support@canamsys.com to discuss further. We will do our best to help. Thank you! José M. Business and Finance Manager Construction Used the software for: 2+ years ### "Amazing!" December 13, 2021 5.0 Pros What I love about PSA is the supporting team and trainers. Cons There's not a single thing my company like least about PSA. Review Source Response from Canam Systems December 16, 2021 Hi José, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you love our support team and trainers! Thank you for your trust in our product! RC Ruby C. Accounting Construction Used the software for: 2+ years ### "PSA Job Management" December 4, 2021 4.0 Pros Customer and Tech Support are awesome! Easy to do timecard via mobile app. Job notes functionality is also a plus as users will be able to know the job history. Cons Synchronization issue with the desktop version. Most of the time the user switched from desktop to web and it affects the data synchronization. Hopefully, they will release the web based Accounting soon. Review Source Response from Canam Systems December 8, 2021 Hi Ruby, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear about the great experience you had with our customer service and tech support. An upgrade in our Accounting system is on its way and we truly appreciate your patience. If you need help with the issues you are currently experiencing, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! CM Cathy M. Bookkeeper Construction Used the software for: 1-2 years ### "PSA Review" December 17, 2021 1.0 Trying very hard to stay positive and hoping over time to see positive results. Pros Truthfully, I am not a huge fan of this program. I find it not to be user friendly. It did not migrate well with out existing programs. Cons I dislike the fact that it is very time consuming. Everything is multiple pages and different areas to enter the information. All of our programs are not compatible. There is added costs for everything. Reason for choosing PSA Forced upon us by our corporate head office Review Source Response from Canam Systems January 7, 2022 Hi Cathy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experience with PSA. We would like to learn more about how we can make the tool better for your business needs. Kindly reach out to support@canamsys.com. We will do our best to help. Thank you! CB Claudia B. Trainer Computer Software Used the software for: 2+ years ### "The Complete Package" December 13, 2021 5.0 Great experience, I have been using PSA for over 6 years and every day I learn something new. Pros PSA is a complete package for the reconstruction industry. Complete from A to Z. Cons I wish PSA would ne more user friendly, like Apple, everything is self explanatory, there are no if's and buts. Review Source Response from Canam Systems December 14, 2021 Hi Claudia, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to knowyou have had a great experience with PSA! Feel free to join our User Group Meeting to share your feedback and suggestions with us! Email sales@canamsys.com to register. Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.