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UXArmy is an end-to-end remote user research platform that enables you to user validate design prototypes, websites, and apps on computers, ios/Android phones, and tablets. You can conduct live user interviews, run unmoderated usability tests and information architecture testing, and choose to get test participants from UXArmy’s panel of users. Get video recordings of user experiences in addition to usability metrics and survey responses with UXArmy’s codeless testing.
Provider
UXArmy
Located In
Singapore
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
Live Online, Documentation, Webinars, Videos
Support
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base
UXArmy empowers UX researchers, UX designers, and market researchers who prioritize user-centric product development and continuous discovery.
Content Source: UXArmy
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UXArmy Reviews
Pros
I like that the features are accessible and can be integrated with what I do on a day-to-day basis.
The turnaround time with UXArmy was fantastic and the screening was very well done. All the participants fit the criteria and all brought good insights.
It is convenient to use, quick replies from customer care, and good monetary benefits as well.
Cons
However, I did notice one area for improvement in the survey questions. The inability to pinch and zoom to view static images and screenshots can be frustrating for users.
Receiving an invitation for usability testing of softwares, websites or mobile application is very hard. We have to wait for months to receive an invitation.
Currently, it's still missing a function to preview the test before sending it out.
"Easy to use Product"
Pros: UXArmy is an excellent user experience research (UXR) platform that is both user-friendly and straightforward to use. One of the standout features of UXArmy is their exceptional support team, who are always available to provide assistance whenever needed.
Cons: While UXArmy is a decent UXR platform, there are some areas where it could be improved. For example, I would prefer more flexibility in their reports to allow for greater customization. Additionally, some interactions within the platform feel a bit awkward and could benefit from improved test setup.
"My go-to platform to test prototypes for our Asian user base"
Overall: UXArmy's services are essential to our work as UX designers, addressing key challenges in research such as recruitment and resource management. With their help, we are able to conduct more impactful studies and make data-driven decisions with greater confidence. I highly recommend UXArmy to anyone looking for a comprehensive solution for UX research.
Pros: One of the standout features of UXArmy is their card sorting feature. UXArmy allows us to insert graphics and texts in cards which makes it easy for us to improve our information architecture.
Cons: However, I did notice one area for improvement in the survey questions. The inability to pinch and zoom to view static images and screenshots can be frustrating for users. As a UX designer, I believe this is a basic feature that should be added to make the experience more user-friendly.
"Easy to use app for good price"
Overall: OK if you’re looking for cheap and easy to use tool and you need just a simple data analysis. Otherwise I would recommend using Optimal Workshop.
Pros: The UI is intuituve and simple, but might look a little bit outdated You can upload your tree for treejack test via spreadsheet Easy to use on the phone
Cons: In treejack test there’s mandatory collection of respondent’s personal info that can’t be turned off There is a possibility to enter your own instructions, however there are instructions in English that is not possible to turn off (we’re not using English as primary language) The instructions for the treejack test are burried at the top of the page and some respondent didn’t noticed them. This skewed the results of the test The analytical part could be extended - for example filtering data based on respondent’s sex, country etc. Also it’s not possible to see time per task and it’s not possible to export the data to the spreadsheet
Vendor Response
"Overall, it's great!!"
Pros: I like that the features are accessible and can be integrated with what I do on a day-to-day basis.
Cons: I think the pricing could be improved a bit.
"Great Tools for UX Research"
Overall: I need tools for the website, mobile apps and design testing and UXArmy solves this problem for me.UXArmy has integrated a calender in their interviewing tool which helps me a lot.
Pros: I am having a good experience with UXArmy. I use their tool for UX Research (Unmoderated and Moredated research). The process of the test setup on UXArmy's platform is very smooth.I have also used their tool DeepDive for the Moderated research. The analysis of the video is very easy and the audio is also clear. I need to contact them only once when I required support.
Cons: They have an auto-save issue for Unmoderated testing but it can be fixed for sure.
