Capterra Logo
Helping businesses choose better software since 1999
UXArmy

Reviews of UXArmy

4.5 (22)
advisor
Talk to a Capterra advisor for free and get results within 15 minutes.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • I like that the features are accessible and can be integrated with what I do on a day-to-day basis.

  • The turnaround time with UXArmy was fantastic and the screening was very well done. All the participants fit the criteria and all brought good insights.

  • It is convenient to use, quick replies from customer care, and good monetary benefits as well.

Cons

  • However, I did notice one area for improvement in the survey questions. The inability to pinch and zoom to view static images and screenshots can be frustrating for users.

  • Receiving an invitation for usability testing of softwares, websites or mobile application is very hard. We have to wait for months to receive an invitation.

  • Currently, it's still missing a function to preview the test before sending it out.

Showing Most Helpful

Showing 22 of 22 reviews

Sort by:
Moses P. avatar
Moses P.
Communication Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 31, 2024

"Research aide."

Overall: My experience with UXArmy was highly positive. The platform’s combination of advanced features, ease of use, and access to diverse participant pools makes it an invaluable resource for our organization aiming to enhance its product through effective user research. In a landscape where understanding user needs is paramount, UXArmy equips businesses with the tools necessary to gather actionable insights efficiently.

Pros: UXArmy addresses a common challenge in user research: finding the right participants. With access to a robust user panel across Southeast Asia, India, and Australia, businesses can easily recruit individuals that match their target demographics. This feature is particularly beneficial for companies looking to expand into new markets, as it simplifies the recruitment process and ensures relevant feedback.

Cons: Smaller businesses or startups, the pricing model may is a concern. Although UXArmy provides valuable insights, the cost may be prohibitive for organizations with limited budgets, particularly when compared to some free alternatives.

Genus C.
UX Researcher
Accounting, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 3, 2023

"My go-to platform to test prototypes for our Asian user base"

Overall: UXArmy's services are essential to our work as UX designers, addressing key challenges in research such as recruitment and resource management. With their help, we are able to conduct more impactful studies and make data-driven decisions with greater confidence. I highly recommend UXArmy to anyone looking for a comprehensive solution for UX research.

Pros: One of the standout features of UXArmy is their card sorting feature. UXArmy allows us to insert graphics and texts in cards which makes it easy for us to improve our information architecture.

Cons: However, I did notice one area for improvement in the survey questions. The inability to pinch and zoom to view static images and screenshots can be frustrating for users. As a UX designer, I believe this is a basic feature that should be added to make the experience more user-friendly.

Switched From: Maze
Martina A.
UX Designer
Retail, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
February 17, 2020

"Easy to use app for good price"

Overall: OK if you’re looking for cheap and easy to use tool and you need just a simple data analysis. Otherwise I would recommend using Optimal Workshop.

Pros: The UI is intuituve and simple, but might look a little bit outdated You can upload your tree for treejack test via spreadsheet Easy to use on the phone

Cons: In treejack test there’s mandatory collection of respondent’s personal info that can’t be turned off There is a possibility to enter your own instructions, however there are instructions in English that is not possible to turn off (we’re not using English as primary language) The instructions for the treejack test are burried at the top of the page and some respondent didn’t noticed them. This skewed the results of the test The analytical part could be extended - for example filtering data based on respondent’s sex, country etc. Also it’s not possible to see time per task and it’s not possible to export the data to the spreadsheet

Vendor Response

By UXArmy on February 18, 2020
We appreciate your feedback and for using UXArmy. We are in the process of upgrading the tools for the points mentioned in the review. Thanks for taking the time off to provide detailed information about usage.
Parth S. avatar
Parth S.
UI/UX Designing Intern
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 27, 2023

"Easy to use Product"

Pros: UXArmy is an excellent user experience research (UXR) platform that is both user-friendly and straightforward to use. One of the standout features of UXArmy is their exceptional support team, who are always available to provide assistance whenever needed.

Cons: While UXArmy is a decent UXR platform, there are some areas where it could be improved. For example, I would prefer more flexibility in their reports to allow for greater customization. Additionally, some interactions within the platform feel a bit awkward and could benefit from improved test setup.

Verified Reviewer
Sales
Financial Services, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 7, 2023

"Overall, it's great!!"

Pros: I like that the features are accessible and can be integrated with what I do on a day-to-day basis.

Cons: I think the pricing could be improved a bit.

Preet V.
PDF
Research, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 24, 2023

"Great Tools for UX Research"

Overall: I need tools for the website, mobile apps and design testing and UXArmy solves this problem for me.UXArmy has integrated a calender in their interviewing tool which helps me a lot.

Pros: I am having a good experience with UXArmy. I use their tool for UX Research (Unmoderated and Moredated research). The process of the test setup on UXArmy's platform is very smooth.I have also used their tool DeepDive for the Moderated research. The analysis of the video is very easy and the audio is also clear. I need to contact them only once when I required support.

Cons: They have an auto-save issue for Unmoderated testing but it can be fixed for sure.

Verified Reviewer
Content development
Education Management, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 15, 2023

"A platform that facilitates user research"

Overall: UXArmy has made it easy for me to do user research

Pros: The interface is user friendly. I easily recognize the function of a feature just by looking at the icon. The process of detecting internet signals, device specifications, and speakers and mics also makes it easier for me.

Cons: Record detection if the interviewees are recording themselves

Verified Reviewer
VP Finance
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 11, 2020

"Good App Easy to Use, but can add more functions"

Overall: Overall good experience, I did earn some money. But I wish to see more activities.

Pros: Simple to use. Simple and clear design.

Cons: Not enough activities or updates from this software. Wish to see lots of tests in the app for users.

Vendor Response

By UXArmy on February 12, 2020
Thanks a lot for your feedback. We love to hear from our User Panel and for any direct feedback you can also write anytime to hi@uxarmy.com
Mukund N. avatar
Mukund N.
Digital Solutions Expert
Information Technology and Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 1, 2020

"Super helpful to improve Product UX"

Overall: We were trying their remote usability testing tools (specifically task based testing among others), and the entire experience was great.

Pros: 1. Super useful toolset, with no non-sense on-boarding. 2. Most importantly feedback from their panel was super useful for me to refine my product designs. Bottomline, it's value for money and you are missing this in your UX toolkit if you are not using them.

Cons: Arabic and Hebrew are both not supported... but this was of less impact to me as i am looking at english speaking markets for now.

Vendor Response

By UXArmy on February 3, 2020
Thanks very much for your thoughtful feedback. We'd try our best to maintain the quality of our tool.
Verified Reviewer
Marketing intern
Information Technology and Services, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
May 26, 2022

"Earn money with your feedback"

Pros: To register as a participant for usability studies in Uxarmy we have to give a demo test which the company used to qualify us for their platform. The company also pays in money for our valuable time and feedback software and websites.

Cons: Receiving an invitation for usability testing of softwares, websites or mobile application is very hard. We have to wait for months to receive an invitation.

Zii C.
Researcher
Education Management, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 25, 2023

"Thanks for helping my team to do research in Asia!"

Overall: Superb!!!!

Pros: My team like DeepDive where it is like repository for researcher to analyze the recording! Analysis space change the way we work! Thanks for that, also supportive team help us to get things done faster.

Cons: need to be more shareable also I need something I can read to utilize better the tools especially Deepdive, because it is special video call tool for user research

RAMANATHAN S.
Researcher and design engineer
Education Management, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 11, 2020

"User testing by actual end users:-)"

Overall: Overall experience with uxarmy was great. Have many interactions with them and their products and services are too notch.

Pros: Uxarmy app has a direct connect with end users and to accumulate end user perspective of a product. The interactive interface takes multiple modes of responses typing, voice and sometimes even user facial expressions. This way you get direct comments from actual users on how the users perceive the interface and design of an end product. Highly recommend to my friends and family. Voice out your opinion on design

Cons: No cons as such. One recommendation probably would be to see how the user's comments got implemented. So the final app or webpage version if shared could help understand what majority of other users suggested.

Vendor Response

By UXArmy on February 28, 2020
We are so happy to see that you liked UXArmy user testing. We are committed to keep our ears open to all your suggestions and constantly improve for the benefit of all of us in UserAdvocate community. We highly appreciate your commitment to improve things by means of your thoughtful feedback.
Rachna J.
User Researcher
Research, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 26, 2020

"Easy to use"

Overall: I have been regularly using UXArmy Platform doing user testing of my Designs using Interactive prototypes in Invision App. While Benchmarking websites, I do not need to do anything special. Enter the URL, and Go! It's so easy for me to analyse the Screen videos and present because I can make video clips to present to my stakeholders. I launch the Tests and get results usually within 2 days.

Pros: UXArmy is very easy to use and straight forward. Test creation is right in 3 steps. The best thing is that they do not Spam my Inbox.

Cons: The GUI can be improved. It looks a bit dated.

Vendor Response

By UXArmy on January 29, 2020
Thanks very much for your compliments! We appreciate your feedback and glad that you are using the platform to it's capacity.
Han Z.
Product Designer
Retail, 5,001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2020

"Very useful tool to quickly validate some designs"

Overall: The service that UXArmy team provides is awesome. They are always available whenever we face some issues or have questions with the tool. They are also very acceptive to the feedback that we provide and continue improving the product.

Pros: I like it that UXArmy already has a big user panel. Whenever I send out a test, I can get enough results in two days.

Cons: Currently, it's still missing a function to preview the test before sending it out.

Vendor Response

By UXArmy on February 26, 2020
We thank you for your feedback. We are constantly expanding our User Panel in Asia. The Preview functionality is on its way and we hope to see our Clients using it soon.
Darren O.
Snr Accounts and Projects Executive
Events Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 11, 2020

"Useful software to ask for feedbacks"

Pros: UXarmy is a software which allow users like me to critic and feedback the use of the software. Allows me to feedback the use of User Experience

Cons: It has stopped contacting me to feedback on the user experience, please bump me up!

Vendor Response

By UXArmy on February 12, 2020
Hi Darren, Thanks very much for your review. Please continue to provide your sincere feedback on User Tests and we are always all ears to your feedback for improvements to UXArmy. Generally we'd send the Test on a rotation basis so that people do not become a "trained" tester. We'd still share the Tests as soon as we see a profile match with yours. All direct feedback or queries can be sent to us at hi@uxarmy.com
Wye kit Y.
Self employed
Financial Services, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
1.0
Features
4.0
Value for Money
2.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 11, 2020

"Feedback 101"

Overall: Overall it’s positive. It does allow for the user to be able to earn money on the side and business’s to gather feedback offline

Pros: That I can earn money from it. Software app without the tests are alright and runs smooth

Cons: App is laggy. Some of the tests are laggy and not as responsive. More tests please.

Kammiri C.
UX Lead designer
Design, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2020

"Great recruitment for Singapore UX study"

Overall: We are a company based in New Zeland and I was looking for help with the recruitment of participants for a UX study in Singapore. The turnaround time with UXArmy was fantastic and the screening was very well done. All the participants fit the criteria and all brought good insights. The customer service was phenomenal, clear and constant communication made possible a replacement of a participant just 30 minutes before the session. I will try other features of the platform on the next study and recommend UXArmy.

Pros: Efficient process. I didn't use the software.

Cons: The screening criteria is not done online, it wasn't a problem but could be even easier.

Reasons for Choosing UXArmy: Clear proposition on the website, quick enquiry response and affordable price.
Reasons for Switching to UXArmy: They don't operate in Singapore.
Sakshi C.
Counselor
Education Management, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 11, 2020

"Good experience, easy to use"

Overall: It is convenient to use, quick replies from customer care, and good monetary benefits as well

Pros: Convenience of using it from anywhere, and either from the phone or the computer

Cons: Sometimes I have had glitches in the data collection of the research

Vendor Response

By UXArmy on February 12, 2020
Thanks very much for your review. We are glad you like to provide feedback and we'd try our best to keep up to your expectations. For any direct feedback or query please feel free to write to us at hi@uxarmy.com
eeson T.
training executive
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 11, 2020

"Excellent software"

Overall: Excellent experience with good support.

Pros: It is user-friendly and easy to navigate.

Cons: Sometimes the submission does not get through.

Dominic O.
Product manager
Medical Devices, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 12, 2020

"Great product really useful insights "

Pros: Good tool to test with unknown users. Easy to set up

Cons: Some usability issue. Need to use some hacks around it.

Vendor Response

By UXArmy on February 13, 2020
We are so happy to receive feedback from you. We'd love to hear more on the Usability problems that you are facing so that we can address them. Kindly email your feedback to hi@uxarmy.com
LL X.
Manager
Accounting, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 24, 2020

"UXArmy"

Pros: easy to navigate and no need an expert to use this software

Cons: all good and nothing that i don't like about this software

Siew Chin L.
Auditor
Accounting, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
February 13, 2020

"Good software "

Overall: Good experience

Pros: This software is new and sounds exciting

Cons: Nothing I dislike about this software actually

Vendor Response

By UXArmy on February 16, 2020
We really appreciate your feedback. At UXArmy, we are always looking for ways to make our product rewarding for our users. Please feel free to send your specific comments here hi@uxarmy.com