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Surfshark

Reviews of Surfshark

4.5 (60)
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Pros

  • Perfect for travel and privacy. Good trial and true to their word about refund policy.

  • It has a great UI, awesome apps, and a really wide range of servers around the world. Also, it is pretty inexpensive, they have pretty good long term deals that are worth it.

  • I've used it with several browsers. But probably what I like the most about Surfshark is their superb customer service.

  • Surfshark has excellent speeds and has a lower price point than other top VPNs. If you're on a tight budget, it's the best option in my opinion.

Cons

  • I sometimes notice some connection issues - not sure if they are Surfshark problems or other server. Searching via Google is irritating, as I need to fill CAPTCHA every time.

  • As often I forget to actually launch the application.

  • Sometimes it can be difficult to navigate and find the information in the software.

  • The traffic is routed over different countries in different continents which can potentially be a compliance risk.

Showing Most Helpful

Showing 25 of 60 reviews

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Roshish S. avatar
Roshish S.
Flutter Developer
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 4, 2023

"One of the best VPN to use"

Pros: The ability to use the same account on multiple devices is amazing! The internet speed is nearly similar when connected to the VPN. The price makes it an amazing deal for all the VPN servers and countries it offers.

Cons: Sometimes captchas fail to load when using the VPN but other than that have not faced any issues yet.

Switched From: ExpressVPN
Reasons for Switching to Surfshark: It was more affordable for all the similar features.
kirsten K.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 13, 2022

"My Experience with SurfShark"

Overall: My overall experience is Surfshark is good. I highly recommend them as the go-to provider of VPN service.

Pros: The main feature of why I decided with Surfshark for my VPN service is the multiple devices. It is nice to have protection on my iPhone, MacBook, and iPad. I think at the time it was the only provider that offered protection for multiple devices. I think it's a good value for how much it costs for coverage (duration of plans).

Cons: I do not find anything bad about this software

Alternatives Considered: ExpressVPN and NordVPN
Reasons for Choosing Surfshark: The main reason is that I was watching (Blaire White) and she had Surfshark as a provider, she mentioned Surfshark provides coverage for multiple devices and that's why I purchased it.
busisiwe N.
Interior designer
Design, Self-employed
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
1.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
April 30, 2021

"Surfing not"

Overall: Its been easy to use but when you need customer service to help, it feels like they dont know how to.

Pros: It easy to use on your phone or computer without much hustle and you can easily switch locations without involving customer service personnel

Cons: When it come to installing it on the router, its a different story. Its very draining and you cannot install it on just any router. I've now paod for 2 years but can't use it anymore since switching routers so my money is just being wasted

Verified Reviewer
Owner
Publishing, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
March 27, 2024

"Top 3 in my experiences with various VPNs"

Overall: Currently I resigned from using it, but I will definitely try it again sometime in the future. If the connection problems are resolved, then it is a perfect choice for me.

Pros: I liked how you can set up a connection through multiple countries, I felt more protected. There are a lot of points of connections to choose from. It has multiple additional features, not only VPN. For example a scanner to find stolen data or an option to create anonymous personal details. Very good pricing when choosing upfront payment for long term access and when using affiliate promotions with that.

Cons: I had a lot of disconnects compared to competition, but there are protections regarding this like blocking connection entirely when it happens.

Switched From: ExpressVPN
Reasons for Switching to Surfshark: Surfshark has more sites to connect through and ability to go through multiple locations. Also many ExpressVPN locations are quickly blocked (maybe because it is more popular?), while Surfshark didn't have that problem.
Ceon W.
Field analyst
Research, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 3, 2022

"The most secure app with a proactive protection software."

Overall: This is the best security alternative for privacy and the prevention of malware getting to your device.

Pros: When your device/ devices are restarted, the app gives you a prompt to let you know where you are shielded or where you are not when accessing the internet or other places that have potential security threats.

Cons: The software can sometimes become a conflict of interest when it recognizes antivirus software with security exemptions as a threat.

Reasons for Switching to Surfshark: This app offers more protection from popups that could possibly introduce malicious software to the device.
Verified Reviewer
Country Support Specialist
Information Technology and Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 15, 2020

"On a budget? Get Surfshark"

Overall: I heard a lot about Surfshark from many online ads *cough* Youtube, and decided to give it a try.

Pros: I have to admit one major pro compared to other VPNs is its price, while having an adequate number of servers for my usage.

Cons: For my usage case, which would be turning it on when connected to a dodgy Wifi hotspot or watching online content from different countries-- haven’t run into any issues so far.

Switched From: NordVPN
Reasons for Switching to Surfshark: It was cheaper while offering the same level of features.
Mohammad Izaz Arefin M. avatar
Mohammad Izaz Arefin M.
Digital Marketer
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 10, 2022

"A powerful VPN crammed with features at a fair price!"

Overall: Surfshark is a winner with the price and some unique features such as supporting unlimited devices, GPS spoofing, etc.

Pros: I tried this VPN because it offers a comparatively lower price than other similar apps. The speed is excellent when used with the Wireguard protocol, however, it may be a bit slow compared to other top-notch VPNs. Surfshark supports connecting unlimited devices simultaneously which is amazing for me and what most other VPNs do not yet offer. It has a sufficient number of servers across 100 countries which means no lack of IP addresses of your choice. Unlike other VPNs, the awesome GPS spoofing feature does not allow android apps to track your location. It supports Wireguard, Open VPN protocols, and AES-256-GCM encryption which means your online activities are protected and safe. The strict no-log policy gives confidence in using this VPN. It unblocks all the streaming services such as Netflix, iPlayer, Amazon Prime, Disney Plus, etc, and also provides torrenting support over p2p servers. No Border Mode feature allows using VPN in restricted areas like China and other locations. If you want some apps to bypass VPN, split tunneling will do so. The kill Switch feature protest privacy when the VPN connection drops. For any problems, 24/7 live chat support is ready to answer any queries.

Cons: If speed is the main concern, there are better alternatives out there. But with all the features at a fair price, this is undoubtedly one of the best VPNs in the market.

Claudio V. avatar
Claudio V.
Owner/Operator
Research, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 29, 2023

"Surfshark is the best VPN on the market in my opinion"

Pros: Protects your devices with the VPN feature but also manually scans any device that you have the app installed, including cell phones, computers, tablets. also has a feature that allows you to have the vpn running but certain apps can bypass it, and u can choose which apps to bypass the vpn and which ones not to.

Cons: i wish i didnt have to mainually look for each app to bypass the vpn, a search bar would be wonderful.

Switched From: ExpressVPN
Reasons for Switching to Surfshark: too expensive
Munumi N. avatar
Munumi N.
Chief Innovations Officer
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 26, 2021

"Great Features, Powerful Protection"

Overall: My experience with surfshark has been a present one such that i extended my subscription for 3 more years. so far so good.

Pros: What i liked the most about this software w the ability to whitelist(By-pass VPN) some apps on my device. I thinking this is cool. The multi-Hop feature also is cool for that extra protection.

Cons: The one thing i didnt like about the software is the inability to stream some services in locations where they should stream. This for me is a little spanner in the work of an otherwise seemingless process of online video streaming and security.

Alternatives Considered: ExpressVPN
Reasons for Choosing Surfshark: Price and Features.
Reasons for Switching to Surfshark: Price and Features.
Farzana S. avatar
Farzana S.
Team Leader
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 19, 2022

"Most Effective VPN Tool"

Overall: I must carry out a significant amount of online research for my work. I was looking for a VPN that would be appropriate for my activity, and I believe I have found it.

Pros: It enables me to utilize it across several devices without being concerned about restrictions. As I browse, it prevents me from seeing annoying cookie pop-ups. The low cost is the best feature. Every aspect of it is terrific.

Cons: There are none yet, and I hope they keep offering services like this.

Switched From: GoodAccess
Kumar S.
CEO
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 26, 2022

"Surfshark"

Overall: Love the product and price point. We primarily use this product on our remote devices -- mobile phones, laptops, etc. They have an unlimited device plan which makes it very affordable.

Pros: Ease of use and implementation. There is nothing complicated about it. Easy to install on any device -- mobile devices, desktop, laptop, etc. Very easy to connect and disconnect.

Cons: Some software or websites don't run smoothly or efficiently when the VPN is on. Such as Ring Security, Amazon app, etc. It isn't a big deal, but it is an extra step to have to disconnect and then reconnect after.

Alternatives Considered: NordVPN
Reasons for Switching to Surfshark: Price, unlimited device plan
David K.
Electrical engineer
Computer Hardware, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 13, 2023

"Surfshark review"

Overall: Surfshark gives me so much confidence while traveling abroad and its a super user-friendly tool.

Pros: Surfshark helps me to cover my device on my business trips on public wifi. Its a great and easy to use tool, for reasonable price.

Cons: When Iam abroad I used VPNs to stream domestic Netflix movies which are not available there. Unfortunately Surfshark local peers are recognized by netflix, so even with the VPN connected to my domestic peer this was not possible

Switched From: NordVPN
Reasons for Switching to Surfshark: Pricing, and user interface
Verified Reviewer
Marketing Designer
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 19, 2022

"An awesome VPN for travelers."

Overall: As someone who often travels between countries, Surfshark is key to acces content in my home country.

Pros: Surfshark is very affordable compared to other providers and always works really well. Had a small problem once but customer support was really helpful and patient in solving my issues.

Cons: Their app (mac) UX maybe could use some improvement.

Alternatives Considered: NordVPN
Reasons for Choosing Surfshark: The pricing deal
Prashanth J. avatar
Prashanth J.
Manager
Management Consulting, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 7, 2021

"Value for Money VPN"

Overall: The ability to protext my privacy online as well as the ability to access content that has been limited geogrpahically.

Pros: The sufshark VPN is real value for money. Unlimited installs with all your devices, and it only takes seconds to start up or close down. I bought this on a deal for 25 months So the price per month was amazing!

Cons: I don't like thw auto connect fature that picks a location close to me. I'd rather be prompted to pick a location of my choice where needed.

Alternatives Considered: NordVPN and KeepSolid VPN Unlimited
Reasons for Choosing Surfshark: Best price and unlimted devices!
Jyoti R.
Massage Therapist
Hospital & Health Care, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 15, 2021

"Essential - the best"

Overall: Overall, this is a very reliable product for very little cost.

Pros: Super easy to install. I've used it with several browsers. But probably what I like the most about Surfshark is their superb customer service. There is pretty much always someone available via chat who is willing to take all the time it needs to help with whatever issue is going on.

Cons: I mostly use this for the ability to watch TV that's only available in its own country. From time to time Surfshark falls behind when companies upgrade their technology to detect VPN use. However, there has usually been some workaround they are able to offer until they catch up.

Zakaria B.
computer engineering
Computer Hardware, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 31, 2022

"is Surfshark the best vpn? "

Overall: overall experience I would really suggest you give it a try because it is worth using.

Pros: SurfShark is a really great VPN, I'm using it for a long time and I really like it. it has many different servers with a higher speed rate. the software has a great interface which makes it easy to use. the thing that I liked most is that you can favorite any server you want so you can connect to it anytime without losing the IP address. the software came with an included ad blocker while you surf the internet. you can use this VPN for free but if you want the best experience, I would suggest you pay free dollars which is really cheap compared to the quality.

Cons: i haven't seen something strange on the vpn, everything working as I want.

Ignacio I.
Freelancer Translator
Translation and Localization, Self-employed
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 26, 2021

"Economic VPN option with good features"

Overall: Surfshark is a very economic option for those who look for a reliable VPN server with a good customer service and basic functions. It will impact your speed connection a little (as practically every VPN will do, actually) and do not offer the longest list of VPN servers, but has a decent range of options which must satisfy most regular users. Overall, it's a very good option for their price!

Pros: The best pro of Surfshark is its price. Subscribing the 24-month plan, you can pay as little as the equivalent of USD 2,49/month (or even less if you agree to extend it to 36 months). Surfshark has almost the same features that all other VPN service provider do, but at a very competitive price. Its customer service is also very good. You are always assisted by a human professional who seems to be happy to (effectively) help with your issues.

Cons: It's not the fastest option, and you can notice some speed reduction once you connect to any of their servers (even if at the same country you are located). Also, some competitors offer a longer list of servers per country, with different states and regions, which may be relevant depending on how big your country is, with regional streaming content differences, for example.

Nathan A. avatar
Nathan A.
Content Creator
Apparel & Fashion, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 19, 2023

"I love surfshark! "

Overall: I had a look at various other VPN’s and Surfshark stood out to me the most. I love how secure it keeps me and the fact that I can browse without being tracked and that my IP address can be hidden from scammers - A win-win!

Pros: So, so safe! The safety aspect is so important nowadays as scammers and fraudsters have become so frequent. Surfshark will definitely deter anybody from stealing your information

Cons: Maybe the price point could be too high for some but the fact that you get the membership for over 2 years, you won’t really feel it and it keeps you protected which is brilliant

Thomas M. avatar
Thomas M.
Filmmaker
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 12, 2021

"Solid affordable VPN"

Overall: I got a good deal on a few years of Surfshark a couple of years ago. Since then it's been my favourite go-to VPN.

Pros: It's easy to use, and has apps available on just about every popular platform. The additional fatures such as the adblocker are welcome additions.

Cons: As with any VPN, it has its funky moments. I've noticed inexplicably lower speeds on Android from time to time, and across all platforms it will occasionally just cease to work at all until it is restarted.

Paruhang R. avatar
Paruhang R.
Software Engineer
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 31, 2023

"Secure connection with ease"

Overall: I have been using it for secure connection on a daily basis for 24/7.

Pros: The design of the application and users experience is very easy and comfortable. There is also a kill switch type feature which automatically disconnects if the VPN is disconnected. An extra layer of protection I but some people might not be into it.

Cons: Sometime there is connection issues and can take several tries to connect.

Switched From: NordVPN
Reasons for Switching to Surfshark: I wanted to explore new software.
Verified Reviewer
CTO
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 1, 2023

"Best value for money product"

Pros: It usually serves without any problem and is quite fast.

Cons: I sometimes notice some connection issues - not sure if they are Surfshark problems or other server. Searching via Google is irritating, as I need to fill CAPTCHA every time.

Alternatives Considered: NordVPN
Verified Reviewer
Architectural Designer
Architecture & Planning, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 1, 2022

"Life-saver"

Overall: Surfshark VPN is indispensable in my daily life. As a person who often needs to travel abroad, I always need to use VPN to access different websites in different countries securely and I can never do that without good quality VPN like Surfshark. Customer support is very generous too. I'm planning to renew my subscription again after a few months. Thank you always.

Pros: Compared to other VPN services, Surfshark is very affordable yet its service is top quality. I've been using Surshark for almost 2 years now and I'm always satisfied with the speed, ease of use, and even the customer support. Surfshark doesn't compromise anything for its price.

Cons: There was one time I wasn't able to get connected to Surshark VPN for a week. The customer support was trying their best to help me out but nothing worked. After a week suddenly I was able to connect again. I guess it was just a bug or glitch in the app but I never want to experience the same thing again. I hope the app becomes more stable.

Verified Reviewer
CTO
Consumer Electronics, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 16, 2021

"Best VPN"

Pros: I should mention first, ease of use. Secondly huge number of location we can use. Another one I must mention is kill switch, and many more.

Cons: So far I cannot see any feature that you won't like.

Switched From: ExpressVPN
Francisco S.
Art director
Entertainment, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 10, 2021

"The easiest vpn service that I have used. "

Overall: I usually use the VPN daily. I started using this software because of the pricing, being cheaper than most of its competition, but the reason for which I stayed, is because of the simplicity of just having the chrome extension instead of the desktop app. The reason for this is because only Chrome will be under the VPN traffic, if you are streaming music, downloading a file, or anything else, it will not pass through the VPN, so the download speed will not suffer.

Pros: It is really easy to set up, the chrome extension is the real way that you should be using this tool.

Cons: Not cons at the price that this service is offered.

Femi A. avatar
Femi A.
Country Management
Information Technology and Services, 1,001-5,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 1, 2023

"A competitively priced and featured Privacy service"

Pros: The VPN works pretty well, and the rest of the features are also a good compliment.

Cons: Too many upsells after paying for the service; It should be possible to acquire all their services in one affordable package.

Reasons for Choosing Surfshark: Good reputation, polished software and comprehensive features
Switched From: NordVPN
Reasons for Switching to Surfshark: Wanted to compare alternatives