# ShipTime Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipTime Software - reviews, pricing plans, popular comparisons to other Shipping products and more. Source: https://www.capterra.com/p/198849/ShipTime --- # ShipTime Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipTime ## What is ShipTime? How Does ShipTime Help You Save on Discount Shipping, with the Most Trusted Couriers? Whether shipping single packages across town, international shipping across the globe, or less-than-truckload (LTL) freight, we compare the most trusted couriers to find you the best price for discount shipping. Save up to 76% every time by shipping with the most trusted couriers. From Purolator Shipping to great Canpar Shipping Rates, GLS and more top rated couriers. ## What is ShipTime used for? [Shipping](https://www.capterra.com/shipping-software/)[Shipment Tracking](https://www.capterra.com/shipment-tracking-software/) Top alternative Featured Overall rating Based on 500 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Pros & cons Streamlined and intuitive workflow Competitive and transparent pricing options Problems with errors and support Inconsistent pickup and delivery reliability ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShipTime?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://shiptime.com&name=ShipTime) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShipTime 4.6 (500) VS. [4.9 (1,006)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (500) Ease Of Use 4.9 (284) Value For Money 4.5 (452) Value For Money 4.9 (266) Customer Service 4.4 (430) Customer Service 4.9 (266) ## ShipTime alternatives [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (827)](https://www.capterra.com/p/146146/Shippo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (108)](https://www.capterra.com/p/146762/DesktopShipper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198849/ShipTime/alternatives/) ## FAQs about ShipTime Overview ### What problems does ShipTime solve? ShipTime solves slow, fragmented shipping workflows by putting courier quotes, transit times, label creation, tracking, pickup scheduling, saved addresses, and shipment history in one place. Small businesses, e-commerce teams, office administrators, and customer service staff use it to avoid re-entering shipment details, compare rates quickly, and reduce admin time and shipping costs. Answer based on 311 reviews Overview ### Which roles and teams benefit most from ShipTime? ShipTime is most used by small business owners, presidents, and CEOs who need affordable shipping management, rate comparisons, and carrier coordination. Office managers, administrators, and bookkeepers use it to streamline daily shipment processing and billing, while operations, warehouse, and general managers rely on it to organize fulfillment, track deliveries, and improve shipping efficiency. Answer based on 500 reviews Overview ### What company size and industries is ShipTime built for? ShipTime is built for small businesses, which make up 97% of reviewers, with retail the top industry at 12%. It also serves midsize businesses at 2%, with additional use in automotive at 7% and wholesale at 6%, primarily for shipping, which accounts for 66% of common use cases. Answer based on 500 reviews Features and Usability ### What are the key features of ShipTime? ShipTime includes core shipping tools like real-time rate comparison across couriers, shipping quotes, label printing, pickup scheduling, and shipment tracking. Differentiating features include saved addresses, repeat shipments, delivery-time estimates, and order integrations. Reviewers also frequently note its straightforward interface for comparing carriers and managing shipments in one dashboard. Answer based on 255 reviews Integrations ### Which third-party tools and platforms does ShipTime integrate with? ShipTime integrates with eCommerce platforms including Shopify, WooCommerce, WordPress, Adobe Commerce, BigCommerce, Magento Marketplace, and OpenCart. Reviewer mentions also reference ShipStation alongside ShipTime in shipping workflow comparisons. These integrations center on online store order import, shipping rate display, and label generation across common storefront systems. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does ShipTime offer? ShipTime provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live sessions support guided instruction, webinars cover structured group learning, documentation offers written reference material, and videos provide visual step-by-step guidance for users reviewing features on their own. Getting Started and Support ### What customer support options does ShipTime offer, and how do users rate the experience? ShipTime offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as easy to reach, helpful, and quick to resolve issues, especially by phone and chat. Some reviewers report slower follow-up, delayed callbacks, and inconsistent handling of billing adjustments, missed pickups, and escalation cases. Answer based on 83 reviews Features and Usability ### How well does ShipTime handle shipping and delivery? ShipTime makes shipping easier by showing carrier options, quotes, labels, pickup scheduling, and tracking in one place. Small businesses and ecommerce teams often like the convenience and lower rates, but some users report delivery problems, return fees, customs-entry concerns, limited integrations, and slower help when shipments go wrong. Answer based on 255 reviews Features and Usability ### How good is ShipTime for comparing shipping rates? ShipTime gives businesses a quick way to compare courier prices and delivery times without checking multiple carrier websites. Small companies, rural shippers, and ecommerce sellers often find the rates competitive and easy to review, though some users still verify prices elsewhere because fees, taxes, or certain carrier options are not always fully clear. Answer based on 67 reviews ## Who uses ShipTime? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 497 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 497 reviews Consulting 29% Consulting 29% IT & Software Development 14% Administrative 14% Customer Services & Support 14% Others 29% Top industries Based on 497 reviews Retail 32% Wholesale 23% Construction 18% Automotive 15% Other 12% ## Pros and Cons Streamlined and intuitive workflow 100% positive reviews out of 119 Most reviewers indicate ease of use makes daily tasks faster, training simpler, and processes straightforward. Problems with errors and support 68% negative reviews out of 50 Most reviewers report bugs and issues cause delivery problems, slow resolutions, and unsatisfactory customer assistance. Competitive and transparent pricing options 89% positive reviews out of 63 Most reviewers appreciate pricing for offering affordable rates, easy comparisons, and clear cost information in one place. Inconsistent pickup and delivery reliability 44% negative reviews out of 45 Some reviewers report pickup and delivery issues, such as missed pickups, delays, and limited scheduling flexibility. Amanda B. Physician, 2 - 10 employees. "They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides)." Significant time and money savings 96% positive reviews out of 27 Most reviewers find cost savings valuable, highlighting reduced expenses and increased efficiency for their businesses. Unexpected charges and billing confusion 85% negative reviews out of 26 Most reviewers describe charges and billing as unclear, with surprise fees, difficult claims, and delayed refunds. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Package Tracking 4.6 (163) 57.06% of 163 reviewers that rated this feature as important or highly important ShipTime offers centralized tracking for all shipments, making it easy to monitor package status and share updates with customers. Reviewers appreciate the clear, up-to-date information, ease of use, and the ability to keep customers informed about their deliveries. Delivery Tracking 4.5 (157) 52.23% of 157 reviewers that rated this feature as important or highly important This aspect helps you confirm delivery status and keep customers updated on arrival times. Reviewers indicate it’s valuable for customer communication, easy to use, and reliable for tracking shipments across multiple carriers, though some mention occasional information gaps. Shipping Labels 4.6 (157) 50.96% of 157 reviewers that rated this feature as important or highly important With this capability, you can quickly generate clear, professional labels that are easy to print and reprint. Reviewers appreciate the time saved, the clarity and accuracy of the labels, and the convenience of accessing or emailing them as needed. Label Printing 4.4 (153) 60.13% of 153 reviewers that rated this feature as important or highly important You benefit from straightforward, quick label printing that simplifies shipping. Some users say it’s easy to print clear labels for any courier, but others report issues with sizing, margins, and the need to adjust printer settings for proper formatting. Quotes/Estimates 4.6 (149) 58.39% of 149 reviewers that rated this feature as important or highly important It gives you instant, accurate shipping quotes from multiple couriers, letting you compare prices and delivery times easily. Users think this helps them control costs, make informed decisions, and provide customers with prompt, reliable estimates. Order Tracking 4.5 (161) 56.52% of 161 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process ShipTime 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications A note of the expected delivery date and time Notation showing the location and time stamp of shipment delivery This aspect helps you confirm delivery status and keep customers updated on arrival times. Reviewers indicate it’s valuable for customer communication, easy to use, and reliable for tracking shipments across multiple carriers, though some mention occasional information gaps. Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Pre-made examples and templates for emails Intended to be used by online stores Intended to be used by freight brokers and logistics companies Shipping products/goods by land, sea or air Information, data and reports that are being tracked over time Captures invoice data and maintains comprehensive records for auditing and reporting purposes You benefit from straightforward, quick label printing that simplifies shipping. Some users say it’s easy to print clear labels for any courier, but others report issues with sizing, margins, and the need to adjust printer settings for proper formatting. Identify the physical location of an individual, asset, device, etc. Observe and track the demand, usage, progress or quality of a system, product, or user Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process ShipTime offers centralized tracking for all shipments, making it easy to monitor package status and share updates with customers. Reviewers appreciate the clear, up-to-date information, ease of use, and the ability to keep customers informed about their deliveries. It gives you instant, accurate shipping quotes from multiple couriers, letting you compare prices and delivery times easily. Users think this helps them control costs, make informed decisions, and provide customers with prompt, reliable estimates. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. With this capability, you can quickly generate clear, professional labels that are easy to print and reprint. Reviewers appreciate the time saved, the clarity and accuracy of the labels, and the convenience of accessing or emailing them as needed. Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Manage the planning and execution of supply chain activities Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.6 (500) 4.6 Based on 500 reviews ## Pricing Value for money 4.5 (452) ### Starting price Free trial available Value for money 4.5 (452) 4.5 Based on 452 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ OpenCart](https://www.capterra.com/p/143516/OpenCart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (430) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (430) 4.4 Based on 430 reviews ## User reviews Overall rating 4.6 Based on 500 reviews Filter by rating 5(335) 4(140) 3(17) 2(3) 1(5) Mentioned topic Sorted by most recent NS Nita S. Admin assist Wireless ### "Beware of hidden charges " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2025 Used it twice and neither item was actually delivered to the actual address like paid for. First had to be picked up at a local location. The second parcel never delivered and actually sent back to me. Pros Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back. Cons Tried to ship a parcel from London to my daughter in Ottawa. First delivery attempted, no notice of undelivered & taken back to a holding depot (over an hour bus ride away from her). I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions. The parcel was again taken back to the holder location and within 3 days arrived back to me in London. No correspondence from Shiptime. Then 3 weeks later, a charge to my credit card for the return of the undelivered parcel back to me in London. And when I questioned the charge was told I agreed to this in the small print. Beware of hidden charges and useless customer service. Don’t be fooled by the good prices…..this was the most expensive parcel that never ever got delivered!!! Switched from [Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/) Strike of Canada post and ease of pick up my location Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KU Kamalesh U. Individual Shipper Transportation/Trucking/Railroad ### "Overcharged 5× the Shipping Cost and No Resolution After 2+ Months" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 11, 2025 I had an extremely frustrating experience with ShipTime. On May 28, 2025, my brother and I shipped a parcel from Ontario to Halifax. The expected cost was reasonable, but instead I was charged $349.46 — nearly five times the original price — without any warning, proof, or breakdown of why this happened. When I contacted ShipTime, they claimed the carrier applied “adjustment charges” due to incorrect parcel measurements. However: 1.They never provided proof of these supposed discrepancies. 2.I was never given a chance to verify before being charged. 3.They admitted in emails they still had “no update” on my refund request. It’s been over two months of back-and-forth, with slow communication and no transparency. I’ve complied with every request, but my money is still tied up. This experience has destroyed my trust in ShipTime. I strongly recommend other shippers take detailed photos, double-check invoices, and consider other providers if you value clear communication and accurate billing. Pros The initial booking process was straightforward, and the shipping quote was competitive before unexpected charges were applied. Cons Overcharged nearly 5× the quoted price without proof or explanation, extremely slow communication, and no resolution or refund even after two months of follow-ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Connie S. President Broadcast Media ### "The Lost then Found Christmas Parcel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2025 We were delighted when that Christmas parcel turned up in Calgary, a month late, but again thanks to \[sensitive content hidden\], it got there! What a great example he is to the staff at Ship Time and all couriers out there about going the extra mile (kilometer) for a client. Pros \[sensitive content hidden\] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was. Cons Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search. Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amanda B. Physician Health, Wellness and Fitness ### "Horrific Experience" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2024 Terrible experience. Please do not go through this service for shipping anything of value. My be good for clothes, as the boxes were open and crushed, but clothes don't get damaged. Pros Speed of pick up. Accurate delivery date. Cost (but see below as it cost me $2000 in lost stuff) Cons I sent 13 boxes from Edmonton to toronto and thought I was so lucky to get a good price through Ship Time and Loomis Courier. The way my boxes were treated was horrible. They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides). They said the items were "excluded from insurance". READ this contract in detail if you are going through them. I HIGHLY recommend NOT going with this service (at least NOT LOOMIS)! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jennifer P. Case manager Health, Wellness and Fitness ### "Easy use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 29, 2023 Been a great experience and I will continue to use Ship Time for as long as my company does. It's a very simple way to quickly ship products out. Pros Ship Time has easy to use features and was quick to learn. Haven't had any issues. The directions are clear and precise. Deliver time estimates have been accurate Everytime. Cons There isn't really anything that I don't like about Ship Time currently. I've had it freeze on me before but that was easy to fix when it reloaded. No complaints! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Charlaine H. Assistante Graphic Design ### "Logiciel shiptime " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 4, 2023 Pros Grâce à ce logiciel j'ai pu expédier a temps mes affaires Cons Pour moi c'est tout simplement un Logiciel, il est très pratique Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Claudel L. Développeur web Internet ### "Logiciel de livraison " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 14, 2023 Pros C'est un logiciel très fiable et sécurisé facile à utiliser. Cons Je le recommande pour un bon suivi de commande d'achat à toutes les utilisateurs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH emmanuel H. manager Medical Devices ### "shiptiime" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 19, 2022 Pros very useful to find the cheapest way to send something Cons sometime the website is not updated so I need to call to verify Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Peter P. General Manager Wholesale ### "Read on for my overall experience and benefit from my experience." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 10, 2022 Compared to its competitors, it has a very clear, smooth and intuitive user interface. Time savings and increased efficiency thanks to the ability to comprehensively manage the business process. Pros I can say that the interface is excellent. It works so simply and fast that if I were a UL designer myself I would design the same. Comprehensively manages the shipping process. Cons We did not have many problems with the product. Solving problems should not be delayed when customer support is needed, they owe it to their users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Shaista J. Manager Food & Beverages ### "Look no further for a commercial shipping company- an all-in-one solution! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2022 Amazing! Highly recommend it! Pros The ease of getting a shipping quote, having the courier pickup packages directly from the location, and tracking the shipment all on a single platform are all extremely valuable for our company. Cons With certain orders that come through with Shopify, it shows that the data for weight, dimensions, and sometimes even in the address, are missing or incorrect and no matter how many times you try to adjust, the order is still not accepted. Then I have to manually do the shipping instead of going through the order to avoid putting in customer details. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198849/ShipTime/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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